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Change Happens

EY - Ernst & Young, Jenelle McMaster

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Few have the ability to tell the human stories of driving change in business like EY Regional Deputy CEO and People and Culture Leader for Oceania, Jenelle McMaster. In the Change Happens podcast series, Jenelle reveals how to apply the unique lessons learned by top leaders, who harness the transformative power of change, to tackle the biggest issues businesses face today. Through story and conversation, Jenelle highlights the importance of workplace culture and how leaders are using technol ...
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Today, we’re stepping into one of the most urgent conversations in tech right now: bias in artificial intelligence. Tracey Spicer AM is a Walkley Award-winning journalist, author, and longtime activist for gender equity. In this episode, she unpacks the unseen biases coded into the technologies we use every day—and what happens when we leave them u…
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If you haven't already, be sure to go back and listen to Part 1 of this episode with renowned social demographer Bernard Salt, where he lays the groundwork for understanding the dynamics at play in our society. From the housing market to the care economy and labour force participation, Bernard explores the challenges and opportunities ahead, advoca…
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Welcome to Season Six of Change Happens. This season, we're going to explore the forces shaping the future of work. From emerging trends to technological developments, we'll uncover what's changing and how we're adapting. Bernard Salt AM is a leading demographer and futurist who has spent decades analysing the forces shaping society. In this episod…
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A quarter of the way into this century, it’s the perfect time to step back, reflect, and consider what has changed—and what’s about to—across workplaces, industries, and our lives. This season, Jenelle McMaster—Deputy CEO and People & Culture Leader at EY—explores the forces shaping the future of work. From emerging trends to technological advancem…
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"The moment of discovery, that sense of awe and wonderment, is something I wish every scientist could experience." In this captivating episode, Professor Andrew Wilks takes us on a journey from the council estates of Liverpool to the forefront of molecular cancer biology. A scientist-turned-entrepreneur, Andrew’s career spans the discovery of JAK p…
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"Light gives safety, light gives hope, and I can see why children see the magic in it." Alice Min Soo Chun is a humanitarian entrepreneur whose journey began with a simple yet profound idea: light can change lives. From creating origami-inspired solar lights to distributing them in disaster-stricken areas and war zones, Alice’s work has impacted vu…
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"The music industry was the canary in the coal mine for digital disruption. What happened to us is now happening to every other industry." Dan Rosen’s career has been a balancing act between law, music, and leadership. He started out living a "double life" as a lawyer by day and a musician by night. This unique combination of skills eventually led …
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“We’ve all got a role to play, it's incrementally happening every single day, it’s being normalised. We have to draw the line and say, enough.” Sometimes, professional experience in one field leads to using those skills to make a difference. This has been the case for Robert Pradolin, who has taken his more than 40 years of experience in the proper…
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“You think ‘Oh, I worked so hard for something I thought was going to change everything and it didn’t” Even Olympic gold loses its shine. What happens when everything you set out to achieve ends up feeling like a fleeting moment? Leisel Jones is an Australian icon and regarded as one of the world's greatest ever female swimmers. Now a published aut…
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On today’s episode we explore what happens when change doesn’t happen. Professor Dr Megan Davis is a professor of constitutional law known for her work in creating the Uluru Statement from the Heart and advocating for the 2023 Voice referendum. As an international human rights lawyer, Scientia Professor, and academic, Megan discusses the lessons sh…
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“It was the most horrendous thing that's ever happened, it was really challenging, and unfortunately made me distrustful of people, which is just not my normal stance” Not many people can say they have built something out of nothing and have stayed true to their vision and purpose. Simon Crowe, the Founder and Managing Director of Grill’d, is on a …
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"What's the legacy we want to leave our kids? I don't want my kids to grow up in a world where women are abused and racism is just part of the DNA, absolutely not required, shouldn't be here, so how do we change it?" When it comes to the achievement of gender equality and the fight for human rights, the path to success requires big changes to happe…
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“I have no idea why I was the person that chose to fix the problem of surplus food. But I was. And that is the blessing that I have received, and the gift that I have received.” Ronni Kahn AO, is a vibrant force of energy, exuding a warm honesty accompanied by her infectious and unavoidable smile. In this episode, Ronni shares with Jenelle McMaster…
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"24 hours of madness ensued, and at the end of that I found myself standing in the premier’s office and saying “my goodness, how did this happen” Mike Baird AO, former Premier of NSW and now CEO of HammondCare and Chair of Cricket Australia, shares insights into his personal journey and key moments of change with host Jenelle McMaster. This is an o…
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Despite many obstacles in his path, Craig Tiley, CEO of Tennis Australia, successfully lead his team to run two Australian Opens during the pandemic. In this episode of Change Happens with host Jenelle McMaster, Craig explains how it was an “opportunity to show people what is possible". Host: Jenelle McMaster Deputy CEO Oceania and Markets Leader a…
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Dr Jemma Green has helped create one of the biggest innovation transformations to the energy market in years... “And lots of people would say, well, you can't do the Uberfication of electricity because it's different. And for me, it was like, well, it's not like you can't, but it takes something more. And maybe we're really naive in anticipating ac…
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“I think I, as a leader, learned a lot about diversity and inclusion. And it's not enough as leaders to just say, I want diversity and hope it's going to follow unwittingly. And I think it's just, again, because of who I am, it was incredibly inclusive, so I had no barriers to entry. I celebrated every single woman equally. And as a result, that vi…
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“Can I do it? There was a massive amount of self-doubt when I took the job about a month later. The coach, Rafa Benitez, left … and took 18 staff with him. The whole department was gutted. There was me and an assistant coach to take the superstars through a training session … I was pitch side for Australia versus Serbia on Wednesday, arrived on Fri…
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POWERFUL LESSONS IN CHANGE – BITE-SIZED. "...maybe more than a thousand of my patients had either died or suffered absolutely terribly as a result of tobacco, and then there I am finding out that my own money invests in the companies that make the products that are killing them." In this Power Bite edition of the Change Happens podcast, Founder and…
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POWERFUL LESSONS IN CHANGE – BITE-SIZED. “…somewhere along the way people said don't take your real self to work..... The future for leadership is actually being way more authentic and bringing your real self to work.” In this Power Bite mini-episode of the Change Happens Podcast, host Jenelle McMaster and JK delve into a combined conversation that…
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POWERFUL LESSONS IN CHANGE – BITE-SIZED. "I’m feeling pressure that I have to be okay ’cause I’m the “resilience guy” so if I’m not okay does that mean, you know, that I’m just a fraud?" In this Power Bite mini episode of the Change Happens podcast, host Jenelle McMaster is joined by Founding Director and Facilitator of the Resilience Project, Hugh…
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POWERFUL LESSONS IN CHANGE – BITE-SIZED. “The woman making that statement had lost two kids at the fires, and I figured to myself she's lost her kids. You know she's lost other family and friends and what I've lost is a reputation, so I need to get over it. And I need to be able to be here supporting those people in the recovery of their communitie…
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POWERFUL LESSONS IN CHANGE – BITE-SIZED. “My 5ft tall grandmother Dorothy had inserted herself between Goliath and this poor girl on the checkout and said how dare you talk to that young woman like that, you apologise....... I said grandma that was so brave, and she said honey if you walk past it you tell the world it's OK." Holly Ransom is a globa…
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“We had a different view of what the world should look like, and no one was building it….. we had this deep fire in our belly, this stubbornness to will that world into existence…. that has showed that there’s a different way to do capitalism." Simon Griffiths is the Co-Founder & CEO at Who Gives A Crap. If that’s not enough to get you interested i…
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“Whenever I speak to refugees the three things that they would say are priorities are.… Number one security, once you’ve achieved that, it’s education…the stepping stone and something you can not take away, you can lose everything else but you can hold on to your education, and the third thing, is to have proper livelihoods and income so you can su…
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“…somewhere along the way people said don't take your real self to work.... I don't think that's the future for leadership. The future for leadership is actually being way more authentic.” Sir John Kirwan, better known as JK, is a former All Black and 1987 Rugby World Cup winner. He became a “Sir” in 2012, recognised not only for his international …
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“I don’t think there has ever been in recent history a greater need for change and when you look at the big challenges facing companies…….. and therefore the pressure that leaders are under… if we can demystify how do we bring about transformation….. we can really serve the world.” In this episode of Change Happens, host Jenelle McMaster is joined …
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“I deeply deeply believe that innovation is so critical to any society, any business, because it defines the human essence - our creativity, our ability to innovate and change and redefine, is what creates value… across all the value chains…. Innovation is this constant pursuit of improvement of doing things better and smarter.” In this episode of …
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“For me it’s about the head the hand and the heart…..The head is the knowledge and the wisdom, ........ and the hand is being able to apply that……It’s about teaching people how to learn and how to take the information they can access and actually take that information and apply it in a way that has purpose and impact” In this episode of Change Happ…
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“If you can break that glass ceiling or that barrier to achievement, then other people look around and say well if they can do it, I can do it too, which is the best possible way of getting peoples’ perception to change.” In this episode of Change Happens, host Jenelle McMaster is joined by Lucy Turnbull AO Director Turnbull and Partners. With a ke…
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"We have undertaken to rebrand power, and lets face it, it needed a rebrand" In this episode of Change Happens, host Jenelle McMaster is joined by Licia Heath CEO of Women for Election, a non-partisan, not for profit organisation that is all about equipping women to campaign for election and increasing the number of women in public office. She took…
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“Well, it’s the hardest thing to go through…..Until you’ve been tested how do you know how resilient you are?” In this episode of Change Happens, host Jenelle McMaster is joined by Michael Rodrigues, the former CEO and MD of Time Out Australia and now the 24-hour Economy Commissioner (NSW) at Department of Premier and Cabinet (NSW). Known as Sydney…
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"From those humiliating moments have come the most illuminating moments… about myself, about other people, about organisations, about society, and I really see it as accelerated learning even if it's learning the hard way." In this week's episode of the Change Happens podcast, host Jenelle McMaster is joined by Lord Mayor of Melbourne Sally Capp, w…
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“Everyone has a role to play as a leader, whether you're leading for better or worse, you're leading every day… whether that's your household, your team, your community, you name it. And so taking ownership and responsibility of that.. comes from us starting by saying, actually anyone and everyone can and is a leader. And so then it's understanding…
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“The woman making that statement had lost two kids at the fires, and I figured to myself she's lost her kids. You know she's lost other family and friends and what I've lost is a reputation, so I need to get over it. And I need to be able to be here supporting those people in the recovery of their communities.” In this week's episode of the Change …
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“If you're not happy before the medal, you won't be happy after the medal." In this week's episode of the Change Happens podcast, host Jenelle McMaster is joined by Olympic Gold Medallist in the Women's Four Rowing Jessica Morrison, who shares an insight into the power of the athlete's mindset and her experience of winning gold at the 2020 Tokyo Ol…
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"To create change, the only way we can do it is if we can actually come from that human level, human to human, not from a text book, not from just reading PowerPoints and statistics, but we need to bring and draw from our own experiences....” In this week's episode of the Change Happens podcast, host @Jenelle McMaster is joined by @Mundanara Bayles…
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"I’m feeling pressure that I have to be okay ’cause I’m the “resilience guy” so if I’m not okay does that mean, you know, that I’m just a fraud?" In this week's episode of the Change Happens podcast, host Jenelle McMaster is joined by Founding Director and Facilitator of the Resilience Project, Hugh van Cuylenburg, who shares his insights on managi…
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In this episode of the Change Happens podcast, host Jenelle McMaster is joined by EY alumni and CEO and Founder of XVenture Mike Conway, who shares his expertise around emotional intelligence, resilience and leadership, and offers an insight into his ten-year tenure at The Wiggles. Host: Jenelle McMaster is Managing Partner, Oceania Markets at EY. …
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"Somewhere within our public discussions within Australia, a repositioning and revaluing of technical skills, which you are not going to learn off YouTube, which you do need to be at a TAFE, how do we elevate that?" In this week's episode of the Change Happens podcast, Jenelle McMaster is joined by Chair of Australian Sports Commission and Principa…
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"Anyone who has been through a crisis like a natural disaster like a bushfire or flood or whatever really, really need to tell their stories." In this week's episode of the Change Happens podcast, Jenelle McMaster is joined by Lisa Paul AO PSM, who shares her passion for education and mental health as well as her experiences managing crises and fac…
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"Where I see purposes become a little bit trite or superficial is that they’re trying to meet a convenient or a strategic goal. Where I see them to be authentic and powerful is where they start with the core belief system of the people at the centre of the company." In the latest episode of the Change Happens podcast, Jenelle McMaster is joined by …
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"I always say to myself at the end of the year, okay, how many failures did I have this year? Because if I haven't made failures, it means I've been too comfortable." In this week's episode of the Change Happens podcast, host Jenelle McMaster is joined by world renowned food creator and publisher Donna Hay who shares her change journey as a ground-…
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"In many ways it’s a bit like the kids in the playground standing up to the bullies, so nine nuclear weapon states have had the other countries turn on them and say, these weapons are not okay." In this week's episode of the Change Happens podcast, host Jenelle McMaster is joined by Dr Margaret Beavis, Director of Quit Nukes: Nuclear Weapon Free Fi…
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"We need every little girl in this world to wake up and have the same opportunity as every little boy. We need every child in this world to wake up and have the same opportunity no matter where they’re born." Celebrating International Women’s Day, this week's episode of the Change Happens podcast shines a light on equality and the celebration of di…
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"There’s lots of quotes that say 70% of change fails. Now, whether it’s 70% or 80% or 50%, we know a lot of our change efforts fail because we’re trying to communicate and trying to lead change through logic, and again, logic just informs us, it doesn’t actually change our behaviour or influence us to do something different or feel something differ…
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"We hadn't practised specifically, what would happen, you know, if the boss got blown up one morning, but we’d practiced enough so they knew the drills." In the first episode for Season 2 of the Change Happens podcast, host Jenelle McMaster is joined by author and Managing Director of Trebuchet Pivot, Garth Callender, who shares his remarkable expe…
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"The concept of impossible was one that should be pretty much rejected. I don't like the word. So I always tell people, if I was the Prime Minister of Australia, I would ban the use of the word impossible. My little take on it is that if you want to use the word, you must include a time clause in the same sentence." In this week's episode of the Ch…
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"We made it very public by saying no apologies. So, if something happened, you weren't actually allowed to apologise for it. You just have to say, kick on with it, let the noise go on in the background and we will deal with it." In this week's episode of the Change Happens #podcast, host Jenelle McMaster is joined by Managing Director at Laing O'Ro…
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"I looked in the mirror and thought, stuff this, I’ve got to try and get my life back. And I found that people didn’t actually hate me because of my disability… they were just actually awkward and didn’t understand it." In this week's episode of the Change Happens #podcast, host Jenelle McMaster is joined by wheelchair tennis champion and Paralympi…
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