Best C.s. Johnson Podcasts (2025)

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S8E29 – AH – "Jack's Bookshelf: T. S. Eliot", After Hours with Fr. Dwight Longenecker 35:43

4d ago35:43

35:43

Our month of looking at "Jack's Bookshelf" comes to an end with Lewis' reluctant ally, T. S. Eliot. [Show Notes]

1
Gainsight’s Big Leaps, AI Agents, and Pulse 2025 ft. Nick Mehta 35:30

5d ago35:30

35:30

#updateai #customersuccess #saas #business Welcome back to Unchurned! In this very special annual tradition, host Josh Schachter, CEO of UpdateAI sits down with Nick Mehta, the ever-energetic CEO of Gainsight, for a deep dive into all things Pulse 2025 - Gainsight’s CS conference, which this year is bringing its signature blend of learning and comm…

1
Should We Ease the Workload of Superhero CSM? Ft. Sarah Parker (Betterup) 33:30

10d ago33:30

33:30

#updateai #customersuccess #saas #business Sarah Parker, SVP, Global Customer Success at BetterUp joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠. They discuss the need for a transition from high-touch to low-touch customer interactions and the mindset shift required for CSMs for a self-service approach. Topics Discussed…

1
Finding Peace and Recovery: The Role of a Willing Heart w/ Roxanna Johnson 54:53

11d ago54:53

54:53

Send us a text In this episode of the Pathway to Recovery podcast, Justin B., a recovering sex addict, speaks with Roxanna Johnson (Roxy), a pioneer of the SA Lifeline Foundation and the SAL 12-step program. We start our journey through the 12 pieces of the SAL Recovery Puzzle beginning with the central piece of a "Willing Heart". Roxy shares her p…

1
S8E28 – AH – "Jack's Bookshelf – Kenneth Grahame", After Hours with Dr. Landon Loftin 35:54

11d ago35:54

35:54

Dr. Landon Loftin returns to the show to discuss Kenneth Grahame, the author behind "The Wind in the Willows". [Show Notes]

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Would you give everything up to KNOW Jesus? (Philippians 3:4–10 explained) 12:36

16d ago12:36

12:36

Philippians 3:4–10 reveals the apostle Paul’s powerful testimony of surrender—counting all things as loss for the surpassing worth of knowing Christ Jesus. In this video, we dive into what it means to truly know Jesus, not just intellectually but intimately (ginōskō), and why following Him is worth giving up everything. Watch this episode as a vide…

1
How GitHub Drives Measurable Customer Outcomes (And Tracks What Matters) ft. Michael Goetz (GitHub) 39:28

17d ago39:28

39:28

#updateai #customersuccess #saas #business Michael Goetz, Vice President of Customer Success Strategy at GitHub, joins Josh Schachter, Co-Founder & CEO of UpdateAI, and Kristi Faltorusso, CCO at Client Success, for a candid and insightful conversation that no customer success (CS) professional will want to miss. They discuss GitHub's shift from a f…

1
S8E27 – AH – "Jack's Bookshelf: Wordsworth", After Hours with Dr. Carolyn Weber 48:56

18d ago48:56

48:56

Dr. Carolyn Weber returns to the show to peruse Jack's bookshelf and explore the poetry of William Wordsworth. [Show Notes]

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How you can have a real, personal, intimate relationship with Jesus 19:57

23d ago19:57

19:57

You may have heard about Jesus your whole life—but do you actually know Him? I’m not talking about religion, church attendance, or head knowledge. I mean a real, personal, authentic relationship with the living God. If you’ve ever wondered, “There has to be more than this in the Christian life,”—you’re not alone. In this episode, we’re going to unc…

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Customer-Centric Approach for a Unified Onboarding Experience Ft. Sri Ganesan (Rocketlane) 26:46

24d ago26:46

26:46

In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocketlane, a customer onboarding platform. Sri discusses the origins of Rocketlane, including the community they built before launching the product, and the birth of Rocketlane. They also talk about the importance of collaboration and marketing in the SaaS …

1
S8E26 – AH – "Jack's Bookshelf: Aristotle", After Hours with Dr. Louis Markos 50:36

25d ago50:36

50:36

Lewis was known for his Platonism, but what of Aristotle? Today, Matt sits down with returning guest Dr. Louis Markos to discuss the influence of this legendary Greek philosopher. [Show Notes]

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Addiction, Nuances Around Comorbid Conditions, and Learning Acceptance in the Recovery Process w/ Adam Moore 54:54

25d ago54:54

54:54

Send us a text In this episode of the Pathway to Recovery podcast, host Tara McCausland welcomes Dr. Adam Moore who explains the importance of recognizing and addressing multiple concurrent issues for effective recovery. The episode emphasizes the need for a holistic approach to healing, incorporating aspects like sleep, diet, and exercise along wi…

1
How AngelList is Leveling Up CS into a True Commercial and Revenue Driver ft. Carly Van Kirk 30:46

1M ago30:46

30:46

#updateai #customersuccess #saas #business Josh Schachter, Co-Founder & CEO of UpdateAI, sits down with Carly Van Kirk, Head of CS at AngelList. Carly pulls back the curtain on AngelList’s unique approach to supporting emerging and established GPs and shares her journey into this pivotal leadership role amidst rapid company growth and industry tran…

1
S8E25 – Perelandra – "Perelandra Retrospective" 56:07

1M ago56:07

56:07

Since we've now finished all our Perelandra episodes, we thought we'd wrap-up with a book retrospective! [Show Notes]

1
Faith & Connection: How to Know a Person

1M ago

—

By David Brooks

1
LIfe, Loss & Lessons: Unchurned BTS 36:21

1M ago36:21

36:21

#updateai #customersuccess #saas #business ⁠In this heartfelt and deeply personal episode, hosts Jon Johnson, Kristi Faltorusso, and Josh Schachter step away from their usual customer success conversations to reflect on life’s heavier moments. The trio opens up about recent challenges—celebrating new beginnings, mourning profound losses, and naviga…

1
S8E24 – AH – "Mystical Perelandra", After Hours with Dr. James Como 47:39

1M ago47:39

47:39

Dr. James Como returns to discuss his book "Mystical Perelandra" and the reluctant mysticism of C. S. Lewis. [Show Notes]

1
🏀 Adapt & Overcome: Basketball Insights with Chris Oliver of Basketball Immersion 1:04:15

1M ago1:04:15

1:04:15

In this episode, Chris Oliver of Basketball Immersion discusses how coaches can adapt to the evolving game of basketball. From Decision-Based Basketball to fostering resilience in players, Chris shares insights on creating effective, game-like practice environments. ⭐️ PLEASE LEAVE A 5-STAR REVIEW If you enjoyed our podcast, would you please take a…

1
Celebrating the Cross 16:48

1M ago16:48

16:48

When you think of the cross of Christ, do you think of a sad event or something exciting? This is "holy week" and most Christians are celebrating the death and resurrection of Jesus Christ. Yet, when we celebrate Good Friday, it is typically somber and serious … but should it be? In this episode, Nathan walks through Matthew 16 and shows that Jesus…

1
Reinventing the Future of Work With AI-Powered Workflows 37:56

1M ago37:56

37:56

#updateai #customersuccess #saas #business Jon, Kristi, and Josh sit down with Mike Haylon, GM of AI at Asana, for a deep dive into AI’s transformative role in business. The episode kicks off with a nostalgic trip down memory lane, revisiting Josh and Mike’s childhood adventures, before pivoting to Asana’s groundbreaking work with AI Studio. Mike u…

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Step 12 - In ALL Aspects of Our Lives w/ Chris S 48:25

2M ago48:25

48:25

Send us a text In this episode of the Pathway to Recovery podcast, host Justin and guest Chris S discuss their journeys through the 12-step recovery process, focusing on Step 12. Chris shares his personal experiences of dealing with sex addiction, the emotional challenges, and the importance of vulnerability. He emphasizes how the 12 steps have not…

1
S8E23 – AH – "Venusian Verse", After Hours with Dr. Don W. King 42:35

2M ago42:35

42:35

Did you know that Perelandra was conceived first in verse? Did you know that Lewis' friend and poet, Ruth Pitter, converted the final chapter into poetry? In today's episode, Dr. Don W. King explains all... [Show Notes]

1
🏀 Building Mental Performance Skills w/ Stu Singer Part 2 23:35

2M ago23:35

23:35

In Part 2 of "Building Mental Performance Skills with Stu Singer," we explore actionable strategies for navigating emotional challenges in youth sports. From acceptance to deep breathing, learn key techniques to help players regulate their emotions and develop a resilient mindset. ⭐️ PLEASE LEAVE A 5-STAR REVIEW If you enjoyed our podcast, would yo…

1
How to Thrive in the Change Economy in the Age of AI ft. Brett Queener (Bonfire Ventures) 44:23

2M ago44:23

44:23

#updateai #customersuccess #saas #business Jon Johnson and Josh Schachter sit down with Brett Queener, Managing Director at Bonfire Ventures, to explore the rapidly evolving landscape of software companies in the age of AI. Brett shares his thoughts on the future of SaaS, the importance of speed and innovation, and the critical role of product mark…

1
S8E22 – AH – "Jack and Gender", After Hours with Dr. Josh Herring 1:01:50

2M ago1:01:50

1:01:50

Dr. Josh Herring, host of The Optimistic Cumudgeon, sits down with David to discuss Lewis' unique philosophy on gender, and how it appears throughout his written work. [Show Notes]

1
🏀 Jordan & Kobe's Mindfulness Coach, George Mumford 🤯 1:28:09

2M ago1:28:09

1:28:09

(REPLAY from 07/15/21) This episode is an audio recording of a professional development Zoom workshop we recently did with PSB staff and mindfulness and performance expert, George Mumford. George has worked with NBA legends such as Phil Jackson, Michael Jordan, Kobe Bryant, Shaq, and more. In this episode, George talks about many different topics a…

1
Let God Be IN You! 45:04

2M ago45:04

45:04

Ian Thomas is one of my favorite preachers of old to listen to—his way of articulating the profound truths of Scripture in a simple way has been incredibly helpful to my understanding that Jesus wants to live His life in and through me. In this stirring and powerful message, Ian Thomas shares that God wants to be God right now in you. We as believe…

1
How can AI as a strategic partner transform CS from reactive to proactive? 22:25

2M ago22:25

22:25

#updateai #customersuccess #saas #business In this episode of the Unchurned podcast, we are joined by our dynamic duo of experts, James Sanders (AI Implementation Strategist) and Michelle Carter (Customer Success Innovation Lead). From automated call summaries and sentiment analysis to predictive analytics and personalized customer experiences, Jam…

1
🏀 Player Development through the eyes and experiences of Ganon Baker and Rasheed Wright 47:34

2M ago47:34

47:34

In this episode of the Youth Hoops Pod, Rasheed Wright, Pro Skills Basketball’s Director in Richmond and National Coaching Advisor, hosts a compelling conversation with world-renowned basketball trainer Ganon Baker. As one of the pioneers of modern basketball training, Ganon shares his extensive journey and insights into the evolving landscape of y…

1
S8E21 – AH – "The Great Dance", After Hours with Junius Johnson 53:58

2M ago53:58

53:58

David chats with theologian Dr. Junius Johnson, unpacking some important ideas in the final chapter of "Perelandra". [Show Notes]

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The 4 C's of Getting Unstuck After Sexual Betrayal w/ Kristin Snowden 48:40

2M ago48:40

48:40

Send us a text In this episode of the Pathway to Recovery podcast, host Tara McCausland talks with Kristin Snowden about getting unstuck when we are feeling paralyzed or overwhelmed by betrayal trauma. Kristen introduces the 'Four Cs'—Choice, Control, Context, and Connection—key concepts that help betrayed partners feel empowered and regain stabili…

1
The 3 C's of a Christian 20:33

2M ago20:33

20:33

The Christian life should be marked by three C’s: content, character, and communication. In this episode, Nathan discusses and explains the three C’s of the Christian life and why they are essential for the times in which we live. ----------------- » Join the Deeper Christian community and receive the Deeper Digest each Saturday, which includes all…

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Defining the CS Playbook Philosophy to Balance - Guidance and Governance ft. Caitlin Wood (ZeroFox) 35:04

2M ago35:04

35:04

Caitlin Wood, Chief Customer Officer at ZeroFox, joins hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠, and ⁠⁠Josh Schachter⁠⁠. They discuss the intricacies of customer success in the cybersecurity industry, along with her unique insights into the challenges and triumphs of leading a customer success organization—especially in the realm of cybersecuri…

1
S8E20 – Perelandra – Chapter 17: "Blessed Be He" 56:49

2M ago56:49

56:49

Ransom is swept up into The Great Dance... [Show Notes]

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How to Scale Customer Success Beyond the Comfort Zone? ft. Kelly McGuire (Everstage) 28:24

2M ago28:24

28:24

#updateai #customersuccess #saas #business Kelly McGuire, Vice President of Customer Success at Everstage, joins hosts Jon Johnson and Josh Schachter (Co-Founder & CEO of UpdateAI). They dive into how Everstage is disrupting the market, driving outcomes for its clients, and empowering a range of roles—from sales operations to account managers. Kell…

1
Step 11 - God, Give Me the Words w/ Allison T 48:13

2M ago48:13

48:13

Send us a text In this episode of the Pathway to Recovery Podcast, host Justin B. invites guest Alison T. to explore her journey through the SAL 12-step program, focusing specifically on Step 11. Alison shares her experiences of hitting rock bottom in 2020 due to her husband's sexual addiction, and discusses the pivotal moment of fully committing t…

1
S8E19 – Perelandra – Chapter 16: "I have seen Ares and Aphrodite" 57:09

3M ago57:09

57:09

Ransom speaks to the ruling angels of Mars and Venus. [Show Notes]

1
The importance of pondering your passing 21:48

3M ago21:48

21:48

It has often been joked that there are only two guarantees in life: death and taxes. Yet, few of us want to ponder our end—it feels morbid, awkward, or only causes anxiety. Nevertheless, Scripture reminds us that life is short and as such we should "redeem" (buy up) the time. We should be intentional in how we live—for however long God gives us. In…

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How to Build a Customer-Centric Culture ft. Rimple Patel (Eightfold.ai) 35:03

3M ago35:03

35:03

#updateai #customersuccess #saas #business Rimple Patel, Chief Customer Officer at Eightfold.ai, joins host Josh Schachter, Co-Founder & CEO of UpdateAI, as she walks us through her strategic approach to leadership, including evaluating teams, aligning missions, and fostering a customer-first culture. Josh and Rimple also explore the role of AI in …

1
S8E18 – Perelandra – Chapter 15: "Ad Alta!" 50:32

3M ago50:32

50:32

Ransom escapes his subterranean prison, and gets some much-needed R&R before ascending the mountain. [Show Notes]

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A small tribute to the life and death of Stephen Manley 10:27

3M ago10:27

10:27

God used the life and ministry of Stephen Manley profoundly in my life. My summer traveling with Stephen was a dramatic turning point in my life and the two decades of ministering alongside him has been a rich blessing and joy. After a battle with brain cancer, Stephen Manley died this week on Tuesday, March 4, 2025. In this small tribute to his li…

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How CS Teams Can Build Trust and Secure Buy-In to Grow and Scale Customer Success ft. Lawrence Waldman (GLMX) 42:22

3M ago42:22

42:22

#updateai #customersuccess #saas #business Lawrence Waldman, who recently stepped into a new role as Global Head of Client Experience at GLMX, shares insights from his initial hundred days at the company. He opens up about navigating change and scaling operations in a rapidly growing space while also spotlighting his team's strong customer relation…

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How Faith Leaders Can Support Couples Affected By Sexual Addiction & Betrayal Trauma w/ Matthew and Joanna Raabsmith 57:17

3M ago57:17

57:17

Send us a text In this episode, host Tara McCausland speaks with Matthew and Joanna Raabsmith about their personal experience with sexual addiction and betrayal trauma and their journey to now helping others with similar challenges. The discussion delves into common mistakes faith leaders make in addressing sexual addiction and betrayal trauma and …

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