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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Join us as we explore practical tips, real stories, and proven strategies in the world of Customer Success. From reducing churn to boosting engagement, each episode gives you simple, actionable insights to grow your SaaS business with GoCSM.
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Getting an inside look on the prices of getting into community college Cover art photo provided by Paweł Czerwiński on Unsplash: https://unsplash.com/@pawel_czerwinski
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CSM Toolbox

Isabel Ruiz

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Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
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CXChronicles Podcast

Adrian Brady-Cesana

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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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CSM Radio Podcast

Danny Stacey, Fredrik Ahlwin

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CSM Radio Podcast is your gateway to the future of music production and management. Hosted by Concept Sweden Mgmt, this podcast dives deep into the cutting edge of music, technology, and artistry. Each episode showcases the stories behind the artists, the innovation that drives the industry, and how CSM uses the latest technology with a humanistic approach to elevate every creator. From insider insights to interviews with rising stars, CSM Radio Podcast is where the next big thing is born.
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Trust Me, I'm a CSM

William Belcher & Valerio Bianconi

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Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
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The Mariner’s Library

Chris Stanmore-Major

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The Mariner’s Library brings forgotten & obscure sailing books to life, allowing them to pass on their hard-won knowledge to a new generation of sailors. Read by solo, round-the-world yachtsman and host of ’The Mariner’ podcast; Chris Stanmore-Major.
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Are you ready to elevate your project management game? Welcome to a dynamic podcast designed to disrupt traditional thinking and revolutionize your approach to project management. Blending the powerful frameworks, methodologies, and mindsets of the PMBOK, Agile, Scrum, and Kanban, infused with a strong focus on personal development, this podcast delivers real-world strategies and transformative insights. Hosted by a seasoned professional holding PMP, CAPM, and CSM certifications and boasting ...
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DTD PODCAST

DJ KELLY

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My name is Dustin Kelly, but everybody calls me DJ. I am former Army, serving as both a Forward Observer and a Military Police Officer. I have spent the last 16.5 years as a Police Officer and Detective in a large metropolitan Police Department. Throughout my career I have learned two things. 1. Everybody has a story to tell, and 2. The Best Stories Are True. This is the DTD Podcast.
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SOFcast

USSOCOM

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SOFcast is the official podcast of U.S. Special Operations Command. Listen to members of America's elite special operations forces discuss leadership, overcoming challenges, and current issues for the force. Hear from special operations personnel like Navy SEALs, Army Green Berets, Army Rangers, Marine Raiders, Air Force Special Operators, pilots, medics, communicators, and more!
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Welcome to All Secure! Charge your devices, grab your earbuds, heat up some popcorn, and tune in to stories that unite us. You'll listen in to CSM (R) Tom and Jen Satterly discussing topics related to Veterans, active duty, first responders, military spouses, and the community as a whole. We will talk about relationships, current events, healing health modalities, and so much more. Tune in for a broad range of topics that are sure to entertain.
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Going in-depth on features, enhancements, and accelerators in the athenaOne EHR, as well as industry trends impacting those on the athenahealth network. Visit the athenahealth Marketplace (marketplace.athenahealth.com) to learn more about our partner sponsors.
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The Joint Readiness Training Center is the premier crucible training experience. We prepare units to fight and win in the most complex environments against world-class opposing forces. We are America’s leadership laboratory. This podcast isn’t an academic review of historical vignettes or political-science analysis of current events. This is a podcast about warfighting and the skillsets necessary for America’s Army to fight and win on the modern battlefield.
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The Pauline Chilton Show is a podcast about real estate, entrepreneurship, lifestyle, personal and professional development. Pauline Chilton, a Realtor and entrepreneur for 20 years, founder and Host of The Pauline Chilton Show, interviews entrepreneurs and inspiring individuals, covering a range of topics including success stories.
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4D: Deep Dive into Degenerative Diseases - ANPT

Academy of Neurologic Physical Therapy

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The Academy of Neurologic Physical Therapy Degenerative Disease Special Interest Group (DDSIG) is a component of the American Physical Therapy Association. The DDSIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs that have an interest in neurodegenerative disorders including Parkinson’s disease, multiple sclerosis, amyotropic lateral sclerosis, Huntington’s disease, and others. The DDSIG provides a forum to discuss advances in pr ...
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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Behind The Mission

Duane K. L. France

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Because fewer than 7% of Americans have served in uniform, most Americans are unfamiliar with military service and culture. As a result, members of the military and Veteran community are at greater risk for disconnection and lack of belonging with the civilian community. PsychArmor’s mission is to bridge the military-civilian divide by educating and training a Nation. Each week, Duane France, a combat Veteran and Clinical Mental Health Counselor, will dig deep into the stories “Behind The Mi ...
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Crazy Stupid Midlife

Renee & Dannielle

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Real Talk for Women Who’ve Been There, Done That, and Are Ready for More Welcome to Crazy Stupid Midlife—the podcast for smart, powerful women who are rewriting the rules of what life looks like after 40. Hosted by two 40-something women who’ve navigated motherhood, career pivots, identity shifts, and everything in between, this is your go-to space for real, unfiltered conversations about midlife reinvention. Because midlife isn’t a crisis—it’s a comeback. A career change, a confidence glow- ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Customer Success Career Coach

Carly Agar | Career and Job Interview Tips for Customer Success Managers

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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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I created this podcast—a safe, empowering space for survivors to share their stories, heal out loud, and connect through honest conversations. We honor deep healing while also making room for laughter, lightness, and moments of joy. Many guests say being on the show felt like chatting with a friend who truly understands. As a survivor of physical, financial, sexual, and psychological abuse, I know what it’s like to feel silenced, devalued, and lost. Back then, terms like gaslighting, narciss ...
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Untold Valor: Veterans Recovery in Action

Voice & Vision, Inc. & CompeerCORPS

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Welcome to Untold Valor, a podcast with a unique focus on veterans with stories of courage, recovery, perseverance and strength. Listen as veterans share their perspectives on what it's like to battle mental health challenges, combat addictions, and overcome other adversities unique to those who have served. We'll also speak with experts who have valuable experience working with veterans through their recovery journeys. Our mission is to reach veterans with a message of recovery and hope. Un ...
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Discussions in Spinal Cord Injury Science - ANPT

Academy of Neurologic Physical Therapy

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The Academy of Neurologic Physical Therapy Spinal Cord Injury Special Interest Group (SCI SIG) is a component of the American Physical Therapy Association. The mission of the SCI SIG is to optimize rehabilitation and maximize participation of persons with spinal cord injuries and disorders (SCI/D) as active members of their communities. The SCI SIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs who share knowledge and expertise, ...
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Medal of Honor Podcast

Evergreen Podcasts

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Ken Harbaugh tells the stories of service members who have distinguished themselves through an act of valor. These stories from the Civil War to present day include recipients who were originally overlooked for the medal as well as those who were celebrated at the time.This podcast is made in partnership with The National Medal of Honor Museum.
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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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New PTs on the Block is a physical therapy podcast intended to help student physical therapists and new clinicians side step common pitfalls encountered when starting out as a new PT...on the block. Please contact us with feedback or suggestions for future episodes at [email protected]
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Building a consistent customer success practice is something I believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome. Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business. Support this podcast: https://podcasters.sp ...
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Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they ...
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The Jedburgh Podcast

Fran Racioppi

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The Jedburgh Podcast empowers leaders to achieve success on their journey to transform themselves and their organizations. Creator, Host and Special Forces Green Beret Fran Racioppi interviews the world’s most prominent visionaries, drivers of change, and those dedicated to winning. Each episode is an in-depth discussion with trailblazers who’ve earned success through a dedication to talent development, preparation, introspection, and the drive to get things done. Our conversation will empow ...
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In this episode, Anika Zubair discusses the transformative impact of AI on customer success professionals. She emphasizes the importance of embracing AI to alleviate administrative burdens, avoid common mistakes in its adoption, and maximize its potential in daily tasks. Anika provides practical applications of AI in discovery calls, quarterly busi…
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What if you had a community of women showing up with you—every day—for 100 days of real, sustainable wellness? In this episode, we’re inviting you to join us and Coach Sasha, founder of LeanPowerment, for the 100 Day Healthy Challenge—a guided program built to help you feel strong, energized, and empowered in your body and mind. This is about consi…
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The Special Forces Groups are where America’s Green Berets get to work. 5th Special Forces Group has been involved in every conflict, known and unknown, across the Middle East since its inception. Doing hard things isn’t considered an ask; it’s the standard. To dig into the mission of The Legion, Fran Racioppi traveled to Fort Campbell, KY to sit d…
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Send us a text What if your customer success strategy could directly boost revenue by 30%? In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their Executive Interview Program transformed customer conversations into a revenue-generating engine. Click here to watch the interview on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 …
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In this episode, host Ken Vinacco interviews Franchino Porciuncula, the winner of the DDSIG platform award at CSM 2025 in Houston, TX. They discuss his research related to utilizing closed-loop, music-based rhythmic auditory stimulation (RAS) with people with Parkinson’s Disease (PD). They review the impact on real-world walking and gait quality, a…
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On March 22, 2003, while stationed in Kuwait during the Iraq War, Command Sergeant Major Bart Womack experienced a terrifying betrayal—one of his own soldiers launched a deadly attack on their unit. In this powerful episode, Bart walks us through the terrifying moments when grenades exploded in their camp, and gunfire filled the air. But even more …
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If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025. But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think sm…
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Show Summary On today’s episode, we’re featuring a conversation with Retired Command Sergeant Major Julia Kelly of the Crow Nation from Pryor, Montana. We talk about Julia’s Native heritage and her membership of an advisory group to PsychArmor for content related to Native and Tribal veterans. Provide Feedback As a dedicated member of the audience,…
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#updateai #customersuccess #saas #business Sarah Parker, SVP, Global Customer Success at BetterUp joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠. They discuss the need for a transition from high-touch to low-touch customer interactions and the mindset shift required for CSMs for a self-service approach. Topics Discussed…
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What if your biggest growth opportunity isn't more leads—but keeping the customers you already have? On this episode of The Pauline Chilton Show, I sit down with Alex Booth, founder of Huckleberry Consulting and GetCSM, to talk about building high-impact customer success systems that drive retention, recurring revenue, and referrals. With nearly a …
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This was a great track to work with. What a wonderfull canvas. Great job 700P3D. RISE Where’s your heart Where’s your mind Do you feel torn Marginalized Governments Fail From Time to Time Beyond the pail Change your frame of mind and RISE 4 Years to rule Just hold on The time to choose Will surely come Due diligence pays Know the policies Make your…
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Noun bangon (Baybayin spelling ᜊᜅᜓᜈ᜔) rise from a lying position revolt; uprising; rebellion redemption from dishonor construction; erection of a building founding; establishment I normally write a long, long intro for my remixes! But this was inspired by what I read about this track. I added a few instrumentation to emphasise the beat, and some el…
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First the Good News: One of the most well-known (and remixable) pieces by my favorite classical composer entered the public domain in January of this year. Zenboy did an impressive version of Thus Sprach Zarathustra over at MixterPlus, and I’ve always wanted to try that kind of thing. So I did. It isn’t an actual rendition of the score, but a kind …
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Mwic’s Threadbare reminded me a lot of Delerium’s early 2000s music so I tried to take it more in that direction. I didn’t actually change much from the original, just added some vocal textures from mwic’s Gift of the Magi, and Anchor’s Fear Nothing Chant. Instead of adding higher freq sounds, I keep most additions to the lower/quieter spectrum and…
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somber has SOOOO much material - remixes out the yahoo, but then a museum of pells beyond that. While I had an entire other set of workings happening, when I went back, Starman just fit. Not gonna say this is as representative of ScOmBer as I’d like it to be, but it’s definitely a bit of both of us. Pells all from Starman, instruments added by me. …
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Ahhhhh Panu!!! Remixing his passionate love song here was a much-needed uplifting experience. And lucky for me, it just fell together. ;) Thank you for everything you contribute to ccMixter and the world, Panu. You warm my heart. The vocals, acoustic guitar and brilliant songwriting are Panu. I added some backup vocals, harmonica and bass (midi). I…
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MOPs & MOEs is ⁠⁠powered by TrainHeroic!⁠⁠ To continue the conversation, ⁠⁠join our Discord!⁠⁠ We have experts (including Rachele!) standing by to answer your questions. When we hit record on this conversation, we thought it would be a single episode focused on bridging the gap between academia and practice, but we quickly realized that Rachele had…
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A nice surprise drawing Musikpirat who (strangely) I don’t think I’ve ever remixed (even though he’s been on the site since 2009). I’ve listened to a lot of his stuff over the years and I suspect he has the same taste for dark electronic pop nostalgia as I sadly have. I focused on his recent club tracks and started from scratch sampling some of his…
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🔥 Have you ever wondered what the first phase of the project process is? 🔥 Ready to master project initiation and avoid costly mistakes? Discover proven strategies to transform your project management skills and set yourself up for success! 💪 So, if you're curious about project management or looking to enhance your skills, be sure to check out this…
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The Joint Readiness Training Center is pleased to present the one-hundredth-and-fourth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Senior for the TF Sustainment (BSB / CSSB), LTC Bruce Roett on behalf of the Commander of Ops Group (COG). Today’s guests are three seasoned medical professionals with 1st Mobility B…
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-SUMMARY- In this episode of the DTD Podcast, DJ talks with Chris Dutch Moyer, a 31-year Army veteran and Delta Force legend. They discuss Dutch's military career, leadership experiences, and the challenges of transitioning to civilian life. Dutch shares insights on the importance of resilience, the impact of military life on personal relationships…
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Project Managers Face THIS Key Pressure Coordinators Avoid 🚀 Are you ready to uncover the pressures project managers face that project coordinators don’t? If you’re navigating the world of project management or wondering where to start, this empowering guide is for YOU! 💡 🔥 Transform your career by understanding: ✅ The key differences between proje…
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What happens when the people meant to protect you become the source of your pain, and the system designed to save you only adds more trauma? Adriene Caldwell shares her powerful story of growing up in foster care, surviving emotional and physical abuse, and witnessing unimaginable pain. But what begins as a tale of betrayal turns into a story of ho…
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🚀 Do YOU need a PMP to thrive in project management? Let's settle this debate once and for all! Whether you're navigating a career in project management or just starting out, this empowering guide will help you decide if the PMP certification is your next big move! 🎯 In this video, you’ll discover: ✅ Proven strategies to transform your career with …
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#updateai #customersuccess #saas #business Rachel Tsui, the ex-Head of CS at Komodo Health, joins hosts Jon Johnson and Josh Schachter to dive deep into the intricacies of customer success. Rachel highlights the innovative use of healthcare data to identify patient trends and enhance service delivery. The conversation explores how Komodo's customer…
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🎙️ Green Beret veteran, father, artist, and advocate — Michael “Rod” Rodriguez has lived a life marked by deep service, both in and out of uniform. In this powerful episode of SOFcast, Rod shares his journey from multiple combat deployments to post-9/11 healing, and how his own traumatic brain injury and his son's military service redefined his mis…
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Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high earners don’t even have the "perfect" resume you’d expect. Inside this episode, I deconstruct the real, actionable strategies from ten clients who recently landed six-figure CS roles. You’ll discover the …
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>Join Jocko Underground< In UNDENIABLE, I bring together outliers of today-men and women who are experts in their field, to share their unique and motivating perspectives on reaching the pinnacle of success and remaining there. From popular neuroscientist Andrew Huberman to ultramarathon runner Courtney Dauwalter, you will hear how undeniable indiv…
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Master the 5 Stages of Project Management Success 🚀 Ready to Master the 5 Stages of Project Management Success? YOU GOT THIS! 🌟 Whether you're prepping for your CAPM certification, tackling workplace bullies, or building a bully-free work environment, this empowering guide breaks down the proven strategies you need to thrive. From initiation to clo…
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Show Summary On today’s episode, we welcome back a previous guest Marine Corps Veteran and Veteran Advocate Dean Dauphinais. Dean is an enrolled member of the Turtle Mountain Band of Chippewa Indians, and was born and raised on the Spirit Lake Dakota Reservation in North Dakota. Dean and I talk about his work and his role on an advisory committee f…
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🔥 REAL TALK for Project Managers: Saying "YES" to everyone might seem helpful, but it could be destroying your projects—and your career. 🚨 Are you unknowingly making the leadership mistake that's sabotaging your projects? It's time to stop saying YES to everyone and start delivering results! 👉 In my latest video, I share a powerful personal experie…
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The Joint Readiness Training Center is pleased to present the one-hundredth-and-third episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). The COG is joined by the Aviation Task Force’s TF Senior, LTC Amoreena “Ammo” York. Today’s guest is Deputy Commanding General for Support of the …
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #260, we welcomed Patrick McCullough, President of Hallmark Business Connections, based in Kansas City, MO. Just like you rely on Hallmark to strengthen your personal relationships, you can count on them to keep your business going and growing. We help businesses by turning customers…
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>Join Jocko Underground< Strategizing life with a special needs child. Advice for how to handle a parent with Dementia and aggressive issues. Keeping an effective workout schedule with a new child. When your team grows, relationships may not be as strong? Where to draw the line between hard training and pointless risk of injury. Support this podcas…
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MOPs & MOEs is ⁠powered by TrainHeroic!⁠ To continue the conversation, ⁠join our Discord!⁠ We have experts standing by to answer your questions. This is a quick hits episode! Instead of spending an hour on a specific topic, we hustle through a series of hot topics that either address current events, add to previous episodes we've done, or just don'…
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🚀 Ready to unlock your potential and transform your career? Why should YOU master project management? Discover the empowering guide to influence, growth, and success in this video! Here’s what you’ll learn: ✅ Proven strategies to lead with influence and assertive communication within cross-functional teams. ✅ How embracing a growth mindset makes yo…
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RAID in PM: The Template You NEED to Master! 📌 Ready to crush project management with proven strategies that WORK? 💼 Master the RAID template—a game-changing tool for risks, action items, issues, and decisions! This empowering guide will help you transform your projects and elevate your professional skills. 🚀 ✅ What you’ll learn: - How to use the R…
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-SUMMARY- In this conversation, Tyler Grey shares his powerful journey from a troubled childhood marked by neglect and violence to becoming a member of Delta Force. He discusses the importance of vulnerability in storytelling, the impact of family dynamics on self-worth, and the struggles of transitioning from military life to civilian life. Tyler …
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In this episode of Untold Valor, we sit down with Grace Caulfield, LPC, and Clinic Director at the Steven A. Cohen Military Family Clinic at Easterseals. With over 24 years of experience, Grace shares how her team provides timely, comprehensive mental health support to service members, veterans, and their families. Grace discusses how the clinic re…
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