Best Call Center Outsourcing Podcasts (2025)

1
The Heartfelt Risk Behind Richard Blank’s Global Success.The Jamilia Grier Show 35:00

9h ago35:00

35:00

The Jamilia Grier Show. Richard Blank: Building a Business Abroad & Leading with Empathy In this powerful episode of The Jamilia Grier Show, I sit down with Richard Blank, CEO of Costa Rica's Call Center, to explore how he turned leading with empathy into building a business abroad. We unpack the real journey behind building a business overseas, ov…

1
Richard Blank: Building a Business Abroad & Leading with Empathy .The Jamilia Grier Show. 17:36

9h ago17:36

17:36

In this powerful episode of The Jamilia Grier Show, I sit down with Richard Blank, CEO of Costa Rica's Call Center, to explore how he turned leading with empathy into building a business abroad. We unpack the real journey behind building a business overseas, overcoming self-doubt, leading with empathy, and mastering human connection in an AI-driven…

1
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank 56:29

2d ago56:29

56:29

The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation. The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different b…

1
Growing Up B2B Podcast. Dialing Into Success: a Call Center into a Legacy with Richard Blank 39:48

3d ago39:48

39:48

How do you build a business during a recession—and turn it into a legacy? In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart. He discusses the dynamic…

1
How a Virginia Roofing Company Used AI Technology to Increase Its Lead Set Rate to Over 90% 34:57

4d ago34:57

34:57

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Roofing and More Marketing Manager Sawyer Guinn to discuss the impact a CCN Membership has had on him and to learn how Roofing and More is using AI in its business. Sawyer reveals a troubling decrease in set rate at the beginning of 2025 and what actions he took to…

1
For the Curious and Confused podcast. Host Don McTaggart has a conversation about persuasion with Richard Blank 1:15:36

5d ago1:15:36

1:15:36

For the Curious and Confused Podcast We live in a world where we’re surrounded by experts, but rarely do we get to hear what truly sparked their passion or how they grappled with uncertainty. So, how can we better understand this world through the people who inhabit it? "For the Curious and Confused" is a podcast hosted by Don McTaggart, a PhD Chem…

1
Jason Schmitt's Firewatch Business. The Secret to Closing More Deals with special B2B guest Richard Blank. 57:09

6d ago57:09

57:09

Firewatch Business - Entrepreneurial Insights I’ll help you break free from the 9-5 and build a life of independence and freedom on your own terms.—so you have the money to seize opportunities, support your family, and create the safety and stability you need. You’ll also gain the tools to take control of your time, so you never miss family events …

1
Finding the Unicorn in You Podcast #88: Unicorn Round Up with Richard Blank, Julie Seibert Coraccio and Sara Deacon 42:45

8d ago42:45

42:45

Finding the Unicorn in You is a podcast hosted by Dr. Jaime G. Raygoza, dedicated to empowering professionals to prevent burnout and achieve sustainable success. Each episode features engaging conversations and practical strategies that enhance career trajectories, foster work-life balance, and cultivate resilience. Join Dr. Raygoza and his guests …

1
The Figuring Shxt Out podcast hosted by Bunee Flacs & King Arthur. The King of Communication Ft Richard Blank | Ep. 105 1:06:19

9d ago1:06:19

1:06:19

The Figuring Shxt Out podcast by Buneeflacs and Swangkkking is Two business and positivity minded individuals trying to just Figure Shxt Out! We cover topics ranging from wellness, wealth, health, business and being an entreprenuer! This week we speak with Costa Ricas own Richard Blank! Richard is a communications expert and has trained well over 5…

1
Extraordinary America Podcast. Host Indraneel Cosmos Samaddar interview with Richard Blank 4:10

10d ago4:10

4:10

The Wolf of Costa Rica Street: Hustle, Grit, and the Real Grind | Richard Blank Cosmos Dar: My Mission is to educate and inspire people to Financial Freedom Summary Join us in this exciting episode as we sit down with Richard Blank, a visionary entrepreneur who journeyed from Philadelphia to Costa Rica, where he revolutionized the telemarketing ind…

1
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank. 51:32

11d ago51:32

51:32

Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rheto…

1
Conversations Ignite Podcast presents Building Dreams in Costa Rica: pure Passion with Richard Blank 1:27:22

15d ago1:27:22

1:27:22

Welcome to "Conversations Ignite," where your host Robbie Ross brings you thought-provoking and entertaining interviews and stories. Dive into engaging discussions that explore diverse personalities and personal experiences, designed to ignite your curiosity and inspire your own journey. Welcome to Conversations Ignite, where every episode sparks n…

1
Brock The Rock Talks Podcast. How Richard Blank Turned a Passion for Spanish into a Thriving Business in Costa Rica. 32:10

16d ago32:10

32:10

Welcome to the “Brock The Rock Talks Podcast!” A podcast that talks about Entrepreneurship and the Real Deal of being a Dad, a Coach, a Speaker and a Realtor. This is me sharing my real life, the sh*# I go through, people in my life, the relentless lifestyle that I live, that flirts with obsession, the crazy thoughts in my head..... My addiction My…

1
Be Peace Africa podcast. Nigerian Teacher Ronald Kiyimba special interview with Richard Blank. 1:07:08

17d ago1:07:08

1:07:08

We promote peacebuilding efforts in Africa. We focus on enhancing peace within local communities and cultivating ethical behavior among children, youth, parents, faith-based institutions, schools, and stakeholders. Through local languages, we effectively communicate our message. Our goal is to promote peace at all levels and educate young people on…

1
AI & Data Driven Leadership podcast. Empathy Over Algorithms: The Future of BPO with Richard Blank 49:20

18d ago49:20

49:20

In this episode of AI & Data Driven Leadership, Dean Guida speaks to the President and Bilingual Telemarketer Trainer of Costa Rica's Call Center, Richard Blank. Richard emphasizes the irreplaceable value of human empathy and effective communication in customer interactions. He shares insights on hiring practices, training methods, and the importan…

1
Listen to This Before You Build or Buy an AI Auto QA Platform 26:26

22d ago26:26

26:26

Send us a text Everyone’s rushing to add Auto QA. But most are thinking too small. In this episode, I break down what most platforms get wrong, why scoring calls is just the beginning, and what to look for if you actually want impact, not just another dashboard. Before you build your own or sign a contract, listen to this. It’ll change how you see …

1
Abeg Vex Podcast. The Art of Human Interaction: Lessons on Empathy and Assertiveness with Richard Blank l EP19 32:47

24d ago32:47

32:47

Abeg Vex Podcast We are engaging in candid conversations without judgment. Make we gist! Step into a world of candid conversations, unfiltered opinions, and uproarious laughter with the "Abeg Vex!” Podcast. This podcast is your ultimate escape from the mundane, a sanctuary where no topic is off- limits. Abeg Vex Nation – a community of listeners wh…

1
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank 52:19

28d ago52:19

52:19

WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven adv…

1
Unstoppable Leadership Spotlight by Jaclyn Strominger. Telesales expert secrets with Richard Blank. 50:12

29d ago50:12

50:12

Are you a visionary leader navigating the challenges of growing a cohesive team, work ethics, and culture or an entrepreneur working to scale your business and create unstoppable growth? The "Unstoppable Leadership Spotlight: Influential Leaders and Their Game-Changing Insights" podcast is searching for CEOs, VPs, and leaders who are ready to share…

1
Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank 54:38

1M ago54:38

54:38

Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner p…

1
The B2B Influence Podcast. The Importance of Relationship-Building in Telemarketing with Richard Blank 24:18

1M ago24:18

24:18

Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect w…

1
The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank. 13:32

1M ago13:32

13:32

Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever. Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04…

1
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank 57:50

1M ago57:50

57:50

The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge. The Common Cents Show is…

1
Aligned Entrepreneur Secrets Podcast. The power of listening with guest Richard Blank. Episode 31. 29:12

1M ago29:12

29:12

Welcome to "Aligned Entrepreneur Secrets," . A podcast for entrepreneurs looking to align their business strategies with their core values. Hosted by Traci Bermingham, this podcast features insightful interviews, expert advice, and actionable tips designed to help you grow and scale your business while staying true to your mission. Whether you're f…

1
A Conversation about Life and Success. Richard Blank and Johannes Stockburger 1:18:57

1M ago1:18:57

1:18:57

The L.O.V.E Plan for Success and Inner Growth Trying again and again to break this glass ceiling on top of you? We show you the path to climb on top of your glass ceiling. glass ceiling. Follow the L.O.V.E Plan for Success and Inner Growth. We show you how to own your life and to turn it into a joyful path along the mission your soul has given to y…

1
2025 Geek Gauge CCaaS Rankings! 18:24

2M ago18:24

18:24

Send us a text In this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analyt…

1
The Hidden Costs of Poor Workflow Management & How To Improve It | Rick Olejnik 26:28

2M ago26:28

26:28

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Cilio Technologies CEO & President Rick Olejnik. Rick defines workflow management and identifies inefficiencies he sees among most contractors in this area. You’ll learn how poor workflow management directly impacts your bottom line, customer satisfaction, and your…

1
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. 30:41

2M ago30:41

30:41

In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to i…

1
Speakers Are Leaders Motivation Podcast. Harry Sardinas meets B2B sales expert Richard Blank. 42:30

2M ago42:30

42:30

Welcome to Speakers Are Leaders Motivation Channel with Harry Sardinas, where we bring you funny, edutaining videos and interviews to help you: Grow your business from the stage & build a powerful global brand Overcome stage fright & become a confident, charismatic speaker Learn from multimillionaires about their journey to success & how they made …

1
Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank 34:08

2M ago34:08

34:08

In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exc…

1
How to Become the Most Known & Trusted Brand in Your Market | Marcus Sheridan 46:06

2M ago46:06

46:06

Marcus Sheridan, author of “They Ask, You Answer” and “Endless Customers” joins CCN Director of Member & Partner Experience Drew Barto for this information-rich episode of the Contractors Toolbox Podcast. Marcus will be the keynote speaker at CCN’s Spring Conference in Miami from April 24-27, 2025 in Miami. As a world-renowned communication expert,…

1
Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. 46:55

2M ago46:55

46:55

On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment c…

1
What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP 23:23

3M ago23:23

23:23

Send us a text In 2025, outsourcing isn’t just about price, it’s about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff. From AI expectations and data transparency…

1
Six-Figure Speaker Spotlight Episode 53. Kelley O'Hara interviews telesales linguist Richard Blank 25:45

3M ago25:45

25:45

Six-Figure Speaker SpotlightSpeakerTunity Speaker Relations & Business Development Director and Six-Figure Speaker Spotlight podcast host, Kelley O'Hara is an expert in helping entrepreneurs, business leaders, coaches, speakers, authors, and messengers connect with their target audience and find more speaking opportunities to grow their business an…

1
Scalable Call Center Sales Podcast. Author Jason Cutter interviews BPO nearshore CEO Richard Blank. 47:04

3M ago47:04

47:04

The mission of the show is to provide call center owners and leaders with the tools for building scalable sales operations. After being in and around sales operations for 18 years, Jason Cutter is focused on helping improve the world of sales, one salesperson, one team at a time. During this twice-a-week show, Jason will be chatting with call cente…

1
How Contractors Can Build Call Centers from Zero to 10+ Reps Using AI | Nate Joens 27:27

3M ago27:27

27:27

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Structurely Co-Founder & Chief Innovation Officer Nate Joens. This is Nate’s second time on the program. Nate shares whether AI can be used to build a call center for a company of your size, when the time is right to begin building a call center, the best balance b…

1
Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank 46:32

3M ago46:32

46:32

Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wel…

1
Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. 42:07

3M ago42:07

42:07

Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Cen…

1
The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center 25:10

3M ago25:10

25:10

Send us a text EPISODE DESCRIPTION: Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding? In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking real…

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What Makes Website Retargeting & Targeted Direct Mail Work Wonders for Contractor Lead Generation Efforts? | David Michaelson 24:38

3M ago24:38

24:38

In this episode, CCN Director of Member & Partner Experience Drew Barto talks with Celebration Marketing Founder & Owner David Michaelson. David has been in the direct mail advertising industry for more than 30 years and has extensive experience helping home improvement companies generate leads and close more sales. You’ll learn about the benefits …

1
Pivoting to Web3 Podcast. AI and the future of call centres with Donna Mitchell and Richard Blank 34:40

3M ago34:40

34:40

Welcome to another exciting episode of the "Pivoting to Web3 Podcast." I'm your host, Donna Mitchell, and today, we have a very special guest who's a pioneer in the call center industry, Richard Blank. At just 27, Richard moved from Philadelphia to Costa Rica and eventually founded Costa Rica's Call Center in 2008, which has now grown to a 150-seat…

1
The Overcoming Adversity Podcast by Michael W. Allison. Challenges of a Call Center CEO with Richard Blank. 47:08

3M ago47:08

47:08

Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover t…

1
On the road with Dr. Brian King. Living La Vida Costa Rica with Richard Blank! 44:08

3M ago44:08

44:08

Dr Brian King is a traveling comedian, author, and public speaker. This is his podcast.Started in 2012 as a radio segment in San Francisco, Dr Brian King spends a lot of time on the road, meeting interesting people and occasionally interviewing them. In recent years, his partner, tango dancer and model Sarah Bollinger, often serve as his co-host. D…

1
How to Effectively Deploy AI in Home Improvement & Home Services Businesses | Daniel DeMatteo 20:52

3M ago20:52

20:52

In this episode, CCN Director of Member & Partner Experience Drew Barto talks with Revin AI Head of Revenue Daniel DeMatteo. Daniel shares his insights on how home improvement and home services companies can best deploy AI in their businesses and what it could look like over the next 24 months. You’ll learn about the increasing role of AI in call c…

1
Kevin Brierton No Excuse Pro Podcast. Richard Blank’s Masterclass in Telemarketing and Leadership 31:59

3M ago31:59

31:59

Episode 25: Dialing Success Join us for Episode 25 of the No Excuse Pro Podcast, where host Kevin Brierton sits down with Richard Blank, CEO of Costa Rica’s Call Center. In this episode, Richard dives deep into his telemarketing expertise, sharing insights from over two decades of leadership in the call center industry. Richard’s journey began when…

1
Nathaniel Noble Jr podcast. Join a Philadelphia expat guest Richard Blank living in Costa Rica. 37:34

3M ago37:34

37:34

Where we talk about life, because it happens to everyone. Also great guest and indie artist Q & A sessions along with positive vibes. Nathaniel Noble Jr started this podcast to talk with everyday people about their life's journey and to connect hearts and souls of the common man. May you enjoy. https://youtu.be/6I5IuQzcYcM Richard Blank hired bassi…

1
The Money Mindset Mentoring Podcast by Steve Hamoen. Call Centre interactions with CEO Richard Blank 32:58

3M ago32:58

32:58

The Best interviews on Money Health Family and Wealth In this episode, Richard Blank shares his journey to Costa Rica and the development of his call center business. He discusses the significance of delegation, internal growth, and the balance between people, clients, and technology. Richard emphasizes ROI, training, and authentic interactions, of…

1
Bruce Hurwitz Presents MEET THE EXPERTS with Richard Blank on Gamification and Work Excellence 33:13

3M ago33:13

33:13

Bruce Hurwitz Presents: MEET THE EXPERTS is a service of Hurwitz Strategic Staffing, Ltd. We hope you will consider us for all your staffing, career counseling and speech writing needs. You can find us on the web at www.hsstaffing.com. About our interview she says viewers will learn: Taking a chance, advanced telemarketing strategy, conflict manage…

1
Max Yao Leadership Podcast. Richard Blank on Telemarketing & Communication. Episode 22 1:04:29

3M ago1:04:29

1:04:29

In this episode of the Max Yao Leadership Podcast, @RichardBlank , CEO of Costa Rica's Call Center, reveals the secrets behind creating a thriving workplace culture and mastering communication in the call center industry. Why You Should Watch: Whether you're a business leader, aspiring entrepreneur, or someone looking to elevate your communication …

1
Marketing Boost Solutions show by Captain Marco Torres. Smooth sailing telesales with Richard Blank. 48:03

3M ago48:03

48:03

The Marketing Boost Solutions, Show is brought to you by your host Marco Torres the Founder of MarketingBoost.com, he has helped thousands of entrepreneurs boost sales and scale their businesses. He teaches entrepreneurs how to soar sales & marketing through the use of “Value-Add-Incentives” instead of discounts. His Facebook Groups are home to mor…

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Call Center Outsourcing Podcasts

Podcasts Worth a Listen

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