Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams.Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you.CHAPTERS:00:00 Intro00:52 Zoom Outage04:40 SAP Concur Di…

Kat is back from her wedding, and everyone is circling back with her, which begs the question: do you reply to sales reps who slide into your LinkedIn DMs? What about cold emails?Ian shares a tip to help filter out spam on LinkedIn, and maybe even make your profile more memorable. We then try to figure out how spam filters work before coming up wit…

Full disclosure: Ian sounds like he is underwater (but is just stuffed up). Not all heroes wear capes.We jump in by discussing how AI is changing the eComm game. Then discuss the need for making eComm in the channel more prevalent and easier, utilizing what we see in B2C. We wrap up with Kat's questionable relationship with sales (and tee up a futu…

Packet loss can be bad news for network flows and customer experience. However, in our experience, NetOps teams tend to focus on major spikes in packet loss, while overlooking smaller amounts like 1 or 2%.This might be a mistake. Tune in for a deep dive into research findings suggesting that even 1% packet loss can significantly impact user experie…

We start with a recap of Ian's trip to Japan (spoiler: it was awesome). We then get to discussing Webex backgrounds with some very serious opinions - are you a virtual background person?We wrap up by identifying ways to create balance at work, especially at a company that is heavy on meetings. Also, we definitely don't want to return-to-office, but…

AB sits down with Cisco’s CIO, Fletcher Previn, to talk about the role IT plays in driving business success. Fletcher shares his thoughts on the skills needed for the future of IT, how AI can enhance human potential, and why individual creativity can drive even better IT experiences and outcomesBy Cisco

In today's episode of the Cisco Leadership Podcast, we speak with Matt Gillies, Chief Architect and Cisco Fellow, Global Solutions Engineering. Matt shares his career journey, insights into how he keeps his skills sharp, and how he navigates an ever-evolving technology landscape.By Cisco

Ian and Kat jump right in on what is in, and what is out for SMBs in 2025. Ian tries to explain the cloud to you like you're five, and in doing so shares an interesting anecdote about his old employer. We also apologize to our own employer on our social media habits...Lots to get through in a short time. It's a fun one! Learn more about Cisco's sol…

Kat flexes her security knowledge. Ian digs in on some issues facing SMBs today, and a state of the union for security as it stands. Also...we share how many of our passwords are compromised, and apparently Kat has been breached before. Not good! Learn more about Cisco's solutions for SMBs: www.cisco.com/c/en_uk/solutions/…mall-business.html…

AI, brought to you by two people who use too much ChatGPT (but not on our work computers). Ian and Kat dig into if AI is making us dumb, how it can be implemented for businesses and where we think it is going, all while trying to not get too doom and gloom. "AI isn't going to replace people, but people who use AI are going to replace people who don…

This is a special episode recorded live at Cisco Live EMEA Amsterdam with the NOC team digging into how they deploy a network in a matter of days.By Cisco

SMB is an entirely partner-driven channel, and yet so many manufacturers miss the mark when it comes to scaling through their partners. Marketing has evolved, yet strategies have not. How do we ensure our partners are getting the right content and resources to effectively create awareness and demand?To answer this question, and dig into trends shap…

Go under the hood of recent service disruptions at X, Workday, and Mastercard—and explore why it’s so important to quickly (and accurately) identify the root cause of an outage.———CHAPTERS:00:00 Intro00:59 X Outage07:08 Workday Outage11:00 Mastercard Service Disruption14:48 By the Numbers16:05 Get in Touch———For additional insights, check out The I…

I’m sure it’s no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it.In E…

I’m sure it’s no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it.In E…

I’m sure it’s no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it.In E…

Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore key takeaways for ITOps teams.———CHAPTERS:00:00 Intro00:48 Slack Outage06:55 Microsoft 365 Outage11:44 A Pair of Otter.ai Outages14:21 Grafana Cloud Disruption15:55 By the Numbers17:58 Get in Touch———To learn more about how to deliver seaml…

AB sits down for a fun, informative, in-person chat with Kelly Jones, Cisco’s Chief People Officer, to discuss a variety of topics ranging from empathetic leadership to wellbeing in the workplace to future trends that could transform the HR landscape in 2025.By Cisco

In this episode, we interview Jonathan Slenders, lead python developer at Cisco who takes us on adventure along his automation tools developped before and during his Cisco tenure. We discuss how terrible networking engineers are at coding and how we can reconcile both worlds.By Cisco

I’m sure it’s no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it.In E…

I’m sure it’s no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it.In E…

Outages connected to configuration mishaps were a common theme last year, and we’ve continued to see incidents like these in 2025. Configuration changes triggered two consecutive Asana outages in early February, and configuration or update-related issues may also have contributed to recent disruptions at Barclays, ChatGPT, Jira, and Discord.Tune in…

In today's episode of the Cisco Leadership Podcast, we will hear from John Dorval, Senior Vice President of Americas Service Provider at Cisco. In this discussion, JD will share his professional journey through 25 years of leadership at Cisco, his approach to guiding teams through transformative industry shifts, and what it takes to build high-perf…

In this episode of SE Unleashed, we dive into the transformative impact of Artificial Intelligence and explore how Cisco is empowering engineers and businesses to harness its full potential. We’ll be joined by an engineer and an engineering leader to discuss the value AI brings, the challenges customers face, and how Cisco is uniquely positioned as…

In today’s episode of the Cisco Leadership Podcast, we will hear from Marcus Moffett, Vice President of Solutions Engineering -Americas. Marcus' story is one of grit, perseverance, and passion for people and technology. Marcus shares his career journey and his leader, leader approach to leadership. Tune in to to hear how Marc has applied his life l…

Video killed the radio star, and SASE killed the firewall. While it may not be as catchy, it might be just as valid. The shift to the cloud changed the way businesses work, and now it is having impacts on how they protect themselves. To dig into this bold statement, and unpack the impact AI will have on small and medium businesses, Ian is joined by…

Wawira Njiru serves as the Founder and CEO of Food 4 Education, a non-profit organization dedicated to combating childhood hunger in Kenya by providing meals to over 500,000 students annually. In this insightful discussion, AB engages with Wawira and Brian Tippens, Cisco's Senior Vice President and Chief Social Impact & Inclusion Officer, to explor…

In this insightful and engaging episode, AB engages in a conversation with Dr. Guy Diedrich, Cisco's Senior Vice President and Global Innovation Officer, to explore the impressive global influence of the Cisco Country Digital Acceleration (CDA) program. Marking its 10th anniversary, CDA has played a crucial role in narrowing the digital divide worl…

Richard Yates, Service provider Technical Leader, tells us about his career story. Starting from the air force and analog phone switchboards through all the wireless technologies like CDMA, 3G, WiMAX to 5G. This long episode covers life lessons, technology anecdotes, insane stories and much much more.…

What does it take to deliver successful digital experiences at major events like concerts and conferences? With special guest Dominic Hampton—Managing Director at attend2IT—we’ll explore the dynamic world of event IT and key takeaways ITOps teams at enterprise companies can apply to their own events as well as in their day-to-day operations.We’ll a…

In today’s episode of the Cisco Leadership Podcast, we will hear from Elisabeth De Dobbeleer, Senior Vice President of the Cisco Partner Program. Elisabeth shares her fearless approach to leadership, the lessons from her professional journey, and her invaluable insights on building and inspiring high-performing teams. Tune in to discover how embrac…

Configuration changes played an outsized role 2024 outages. Tune in to hear more about this and other outage trends—and learn how ITOps teams should plan accordingly in the year ahead.We’ll also share insights from recent incidents at OpenAI and Google Cloud’s Pub/Sub, and dive deeper into a degradation incident that Netflix experienced at the end …

We interview Devon Herron, a Splunk support engineer based in the UK. Devon only handles network down P1 situations and he has seen a few doozies during his career.He takes us through storage troubleshooting, hypervisor shenanigans and of course automation going bananas. Follow us on this journey to discover Splunk and how it can change your life a…

With nearly a year of data available, the topline outage trends for 2024 are coming into focus. Tune in to see what the numbers are showing.The Internet Report team will discuss how Internet service provider (ISP) outage numbers are continuing to increase, while cloud service provider (CSP) outages are also becoming more frequent, indicating a chan…

The past few weeks are somewhat of a representative sample of 2024 from an outage perspective, with connectivity issues and updates at the root of the four recent incidents.Both DigitalOcean and real-time payments provider Worldline experienced connectivity issues to data centers that made services unreachable. Meanwhile, Microsoft and Reddit encou…

In this episode, Gladys Kline sits down with John Rivers, Global VP for Service Sales at Cisco and Trustee for the Cisco Foundation. John shares inspiring stories from his family's rich history, his career journey, and his passion for giving back. Tune in for an engaging discussion on resilience, mentorship, and making an impact through service and…

New titles, technologies and routes to market. The partner space that serves small and medium businesses is rapidly evolving. From shifting investments to OpEx, adopting AI and incorporating managed services there is a lot to learn, let alone master. For a look into what the future holds for both partners and customers, Ian is joined by Chris Capri…

At Cisco, partnerships aren't merely a business transaction — they hinge on personal connections that have been cultivated over time. AB sits down with Rodney Clark, Cisco's SVP, Partnerships and Small & Medium Businesses, to chat about the ever-evolving partner ecosystem at Cisco. This great conversation dives into topics such as streamlining the …

In this episode, we interview Jean Francois Dive : threat hunting for Cisco internal Security. He takes us through the stakes of a few very recent and famous hacks.By Cisco

Powerful things happen when ITOps teams move beyond a break-fix approach and lean into proactive optimization. Instead of just responding to issues as they occur, when teams have independent visibility into their end-to-end service delivery chain, they can proactively identify possible areas for optimization and improvement. For example, streamlini…

Find out how Cisco ThousandEyes is supporting Channel Partners, the latest and greatest on the integration with the AWS Migration Assistance Program, and a preview into what happened at Cisco Partner Summit 2024. Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/By Cisco

Neste episódio do #12 Podcast, tivemos o prazer de ter como convidada a Grace Wanna, Engenheira Informática, que passou um mês na Cisco Portugal através do programa da Girl Move Academy. Oiçam este episódio para conhecerem melhor a Grace e a sua paixão pela tecnologia!By Cisco

The Digital Operational Resilience Act (DORA) goes into effect on January 17, 2025, and financial institutions serving the EU will need to meet an enhanced set of requirements related to risk management, network resilience, and incident reporting.While DORA is directly applicable to EU financial institutions, it prompts important discussions about …

While the cloud has become table stakes for businesses, what it enables companies to do remains almost limitless. From faster collaboration to powering machine learning, the cloud is the key for SMBs everywhere. But what does that look like in application?For a look into how the cloud is powering life sciences companies and how those learnings can …

AB sits down with Matt Caulfield, VP of Identity and Duo, Cisco Security, to talk about the vision and strategy for Cisco’s identity portfolio. This insightful conversation spans various topics, including multi-factor authentication (MFA), social engineering, and the integration of artificial intelligence (AI) in identity security technologies.…

In this episode, we interview Alain Lanssiers, Service Provider Technical Leader at Cisco CX who knows more protocols than anyone around here. One day he casually decides to code a new feature for a protocol that was already old back then ...By Cisco

A recent Salesforce outage highlighted the limitations of status pages and the importance of considering a variety of data points when identifying the source of an outage.Tune in to hear The Internet Report team discuss what happened and why. They’ll also share insights from a recent Microsoft Outlook outage and cover the latest Internet outage tre…

In this episode, Jason Marks, Gladys Kline, and their special guest Jason W. Gallo dive into the importance of balance in both personal and professional life. Jason W. Gallo shares his journey from growing up in Brooklyn to becoming a global VP at Cisco, offering insights into his career and personal experiences. Tune in to hear a candid conversati…

AI is everywhere. Every business is talking about it, and seemingly everyone has used it in one way or another. Are we in an AI revolution? What does it mean for the future of work, and the corresponding cybersecurity concerns that come with it? Is the toothpaste out of the tube? To answer these questions and discuss what the future holds, our host…

A recent certificate problem impacted ServiceNow, and other issues prevented users from accessing key cloud services including Microsoft 365, Azure Virtual Desktop, and Workday.Tune in to hear what happened during these incidents and a separate data center fire that caused a Reliance Jio outage for customers across multiple areas of India.Listen no…