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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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The Savvy Dentist

Dr Jesse Green

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Create a dental practice and a business life you love with Dr Jesse Green as he interviews successful dentists, entrepreneurs and athletes . Listen in as guests share their stories, ideas and business techniques that you can take back to your practice to have more patients, more profit and less stress. This is the podcast where great dentistry meets great business. For more free resources visit https://savvydentist.com/
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Dental All-Stars - Dentistry Business Podcast is for dentists looking to improve their profitability and mindset. Topics include management, leadership, marketing, scheduling, phone skills, hiring & hr, to name just a few. Enjoy easy-to-digest, high-quality audio interviews with Dentistry's Top Experts, including Larry Guzzardo, Eric Vickery, Robyn Reis, Alex & Heather Nottingham, and more! Access free videos and business training guides at allstardentalacademy.com.
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Subscription models are crazy powerful. Savvy small companies can easily deploy them to knock huge Goliaths off kilter. We’ve seen it in entertainment, software, hardware, news, retail, hospitality—the list goes on. In her podcast series, Robbie Kellman Baxter interviews the leaders of this revolution about how they’re using subscription pricing and membership models to redefine the biggest industries and generate predictable recurring revenue along the way.
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Kelly O’Neil is on a mission to help small businesses and entrepreneurs recession proof their business and catapult their profits by teaching them the insider secrets to mastering the art of Marketing to Millionaires ™. Each week, join the internationally recognized expert in marketing to affluent clientele as she shares her behind the scenes insights, strategic tips and market disrupting information on how to find, engage, sell and impress your high-end clientele. Kelly will also share cand ...
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In this episode, Dr. Joseph Michelli discusses how micro-wows power customer service—those small, thoughtful gestures that significantly connect with customers. He explains how identifying customer pain points, personalizing interactions, and consistently delivering beyond expectations can turn everyday encounters into memorable experiences that en…
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Today we're talking about sustainability. Where do the circular economy and the membership economy intersect, and how can both be applied to tread more lightly and produce less waste? These questions have been at the center of the work of my guest, Patrick Hypscher. Patrick is a consultant and advisor and the host of Circularity.fm, a podcast about…
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In this episode of The Savvy Dentist Podcast, Dr. Jesse Green explores a powerful shift in leadership mindset: replacing rigid policies with guiding principles to create a more empowered, agile, and values-driven dental practice. Rather than relying on exhaustive rulebooks that can stifle innovation and autonomy, Jesse explains how defining a clear…
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In this episode, Dr. Joseph Michelli explores the crucial role of employee empowerment in delivering exceptional customer service. He offers actionable strategies to foster a culture of trust and autonomy, enabling employees to make customer-focused decisions swiftly and confidently. By setting clear boundaries, providing necessary resources, and e…
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We often chase big wins and flashy breakthroughs — but what if the real edge lies in doing the boring things… brilliantly? In this episode of the Savvy Dentist Podcast, Dr Jesse Green speaks with Australian Olympian Jacob Despard, a record-setting sprinter from the 2024 Paris Games. Jacob shares the powerful, behind-the-scenes truth of elite perfor…
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In this episode, Dr. Joseph Michelli delves into the transformative power of empathy in leadership. He outlines practical steps for leaders to genuinely connect with their teams, such as active listening, validating feelings without judgment, and demonstrating empathy through actions. Dr. Michelli emphasizes that empathy goes beyond mere understand…
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Patrick Chavoustie of Omni Premier Marketing shares how to recession-proof your dental practice by staying proactive, not reactive. He explains why cutting marketing is a mistake—and how downturns create big opportunities for growth when competitors pull back. Resources: The Dental Brief Podcast OMNI Premier Marketing Dental Practice Growth Webinar…
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In this episode, Dr. Joseph Michelli explores the critical role of employee recognition in fostering loyalty and retaining top talent. He emphasizes that effective recognition goes beyond generic praise, focusing on specific achievements that align with company values and encourage peer-to-peer recognition. Dr. Michelli discusses the importance of …
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 Zumba is a phenomenon since its founding in 2001. The addictive fitness dance program with a Latin beat has taken the world by storm. As of 2022, the company claimed 15 million people taking Zumba classes weekly at 200,000 locations in over 180 countries. At its core is the Zumba Instructor Network, a monthly membership program created to give ins…
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Shelly VanEpps and Alex Nottingham JD MBA discuss the crucial “insurance question” in dental practices. Learn why rushing the answer can cost you patients—and how building rapport first using the Great Call Process leads to better trust, conversions, and long-term success. Resources: All-Star Live Dental Training Events Dental Coaching Dental Pract…
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In this episode, Dr. Joseph Michelli delves into the pivotal role of emotional intelligence (EI) in leadership. He discusses how EI shapes influential leaders who do more than oversee tasks—they cultivate resilient and collaborative teams. Dr. Michelli highlights critical aspects of EI, such as self-awareness, empathy, adaptability, and conflict re…
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Greg Essenmacher shares his expertise in fixed full-arch dentistry and how practices can improve case acceptance by focusing on the patient experience and emotional connection. Resources: Greg Essenmacher All-Star Live Dental Training Events Dental Coaching Dental Practice Growth WebinarBy All-Star Dental Academy
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In this episode, Dr. Joseph Michelli emphasizes the transformative power of listening in leadership and customer experience. He outlines essential techniques for leaders to enhance their listening skills, such as giving full attention, asking open-ended questions, and understanding the emotions behind the words. Michelli highlights how effective li…
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 If you've ever had to wait for your doctor first in the waiting room and then in the examining room, or struggled to get an appointment or had trouble getting a prescription filled while on the road, you know why primary care in the United States is in such desperate need of disruption. One Medical has been transforming primary care through the po…
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Welcome to a very special milestone episode of The Savvy Dentist Podcast with Dr. Jesse Green! In this episode we’re celebrating our 500th episode - a huge achievement made possible by our incredible listeners, expert guests, and the relentless pursuit of excellence in both dentistry and business. Over the years, we’ve shared insights, strategies, …
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Dr. Lavine and Alex Nottingham JD MBA discuss how to treat cybersecurity like a dental treatment plan: diagnose first, then act. A proper risk assessment is required by HIPAA and protects your practice from data loss, fines, and shutdowns. Resources: Request a Security Audit Security Predictor Checklist Dental Practice Growth Webinar…
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In this episode, Dr. Joseph Michelli shares how Amazon One Medical empowers its employees to deliver personalized, high-quality care—and how that empowerment translates into better customer experiences. Drawing from his latest book All Business Is Personal, Joseph explores how One Medical designs systems that reduce friction, trains for values and …
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Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love. Whether you’re an ambitious practice owner, an entrepreneurial spirit, or just someone striving for personal excellence, you’re in the right place. In this episod…
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New York Times bestselling author and customer experience expert Dr. Joseph Michelli joins Alex Nottingham JD MBA to discuss why the future of patient care—and business success—lies in blending high tech with high touch. Resources: The Michelli Experience "All Business Is Personal" By Joseph A. Michelli All-Star Live Dental Training Events Dental P…
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In this episode, Dr. Joseph Michelli explains how Amazon One Medical offers a blueprint for building loyalty and driving referrals through a profoundly human, tech-enabled approach to service. Drawing from insights in his new book All Business Is Personal, Joseph outlines how One Medical blends empathy with innovation, designing care experiences th…
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Something I've noticed over the years is that there's a natural membership economy mindset among many family-owned businesses and organizations, not on the venture-backed IPO acquisition path. Companies that aren't on a tight timeline to an exit have the ability to invest in long-term, trusted relationships with customers and with employees. After …
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In this episode of The Savvy Dentist Podcast, Dr. Jesse Green dives deep into the concept of building a tribe within your dental practice. More than just a team, a tribe is a group of people connected by shared values, mutual trust, and a collective mission. In today’s competitive and fast-evolving dental landscape, having a strong internal culture…
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In this episode, Dr. Joseph Michelli explores what all industries can learn from Amazon One Medical’s approach to designing human-centered experiences. He highlights lessons from his book about One Medical, All Business is Personal. In it, Joseph explores why Amazon purchased One Medical for 4 billion dollars and how Amazon One Medical intentionall…
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Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love. In this episode of The Savvy Dentist Podcast, Dr. Jesse Green dives into a conversation that’s as relevant to the dental chair as it is to the boardroom. Whether …
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Alex Nottingham JD MBA and Rachel Wall of Inspired Hygiene, discuss the dental hygiene shortage, its causes, current data, and strategies like improving office culture, marketing to talent, and using hiring services to find hygienists. Resources: Inspired Hygiene All-Star Live Dental Training Events Dental Practice Growth Webinar…
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In this episode, Dr. Joseph Michelli discusses the art of service recovery, drawing from his insights in "The New Gold Standard" and the exemplary practices of The Ritz-Carlton Hotel Company. He explains how effective recovery strategies can transform customer mishaps into opportunities for building loyalty and trust. Key tactics include swift ackn…
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Eric Vickery interviews financial advisors, Barron and Julian Natelli with Oppenheimer, on managing 401k plans—covering cost savings, fee structures, education, and how offering a 401k boosts retention and talent. Resources: Oppenheimer & Co. Inc All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar…
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Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love. In this episode of The Savvy Dentist Podcast, Dr. Jesse Green we have Australian Business Royalty … Bob Ansett. Bob Ansett is a renowned Australian entrepreneur, …
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In this episode, Dr. Joseph Michelli reflects on the significance of Tax Day, not only as a financial deadline but as a metaphor for managing life’s demands with diligence and integrity. He explores how approaching deadlines can serve as opportunities for personal and professional growth, emphasizing the importance of integrity, stress management, …
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Brannon Moncrief and Alex Nottingham JD MBA discuss how to value and prepare your dental practice for sale, from revenue and cash flow to EBITDA, with expert tips on maximizing value and planning ahead for a successful transition. Resources: McLerran & Associates All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar…
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Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love. In this episode of The Savvy Dentist Podcast, Dr. Jesse Green we have a truly fascinating guest … Gus Balbontin, a renowned entrepreneur, investor, and former Exe…
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In this episode, Dr. Joseph Michelli delves into the pivotal aspects of customer journey mapping, a key theme in his acclaimed books, including "The Starbucks Experience" and "The Zappos Experience." He discusses how intentionally focusing on high-value moments such as arrivals, peaks, pain points, transitions, and endings can significantly enhance…
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Eric Vickery interviews Dr. Ted Knight in an All-Star Practice Spotlight, sharing how he grew collections 40%, dropped insurance, and built a high-performing team through leadership, training, and a relentless pursuit of excellence. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar…
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Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love. In this episode of The Savvy Dentist Podcast, Dr. Jesse Green sits down with Joseph Michelli, renowned customer experience expert and author of Driven to Delight.…
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In this episode, Dr. Joseph Michelli explores the transformative power of storytelling in branding. He discusses how effective storytelling can forge solid emotional connections, transforming customers into brand advocates. Dr. Michelli provides insights into knowing your audience, humanizing your brand through genuine stories, and maintaining cons…
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