Best Dr. Joseph A. Michelli Podcasts (2025)

1
Servant Leadership in Cross-Generational Teams 2:57

1d ago2:57

2:57

In this episode, Dr. Joseph Michelli delves into the challenges and opportunities presented by today's generationally diverse workforce. He outlines how servant leadership, focusing on serving others, is exceptionally suited to bridging the generational gaps within modern workplaces. Michelli discusses practical strategies for adapting communicatio…

1
E346 | Scaling Culture, Velocity & AI in HR Tech with Phil Coxon 38:58

3d ago38:58

38:58

What happens when you lead three HR tech brands through growth, acquisition, and the AI revolution? Phil Coxon is in the thick of it. In this episode, Dominic is joined by Phil Coxon, Managing Director of Breathe, Elmo UK, and RotorGeek - three HR and workforce management platforms tackling different ends of the market. Phil shares what he’s learne…

1
Proactive Customer Service Strategies 4:00

8d ago4:00

4:00

In this episode, Dr. Joseph Michelli explores the power of proactive customer service in creating outstanding customer experiences. By anticipating customer needs and addressing potential issues before they escalate, businesses can foster loyalty, reduce friction, and build trust. Michelli highlights the importance of monitoring customer behavior, …

1
Developing Emotional Intelligence as a Servant Leader 4:02

15d ago4:02

4:02

In this episode, Dr. Joseph Michelli delves into the transformative power of emotional intelligence (EI) in leadership. He outlines how cultivating EI—through self-awareness, empathy, and emotional regulation—enables leaders to foster meaningful relationships, build trust, and effectively navigate challenges. Leaders are encouraged to reflect on th…

1
E345 | From CPO to Chief Venture Officer: Building AI-First Products That Actually Work with Ivo Dimitrov 47:05

18d ago47:05

47:05

Ivo Dimitrov is co-founder and Chief Venture Officer at Finum, a neobank and financial solutions provider for SMEs and freelancers across Europe. Previously serving as CPO for five years, Ivo transformed his role to focus on high-risk, high-reward products, particularly AI accounting solutions. Before Finum, he co-founded a startup incubator (befor…

1
Engaging Customers Through Personalization 3:45

22d ago3:45

3:45

In this episode, Dr. Joseph Michelli highlights the critical role of personalization in modern business, setting the stage for his new book, "All Business is Personal." He discusses how leveraging customer data responsibly can transform how businesses engage with their customers, making each interaction feel uniquely tailored and meaningful. Key st…

1
The Power of Storytelling in Customer Engagement 3:55

29d ago3:55

3:55

In this episode, Dr. Joseph Michelli delves into the transformative power of storytelling in business, highlighting how stories can forge deep emotional connections with customers and employees. He shares actionable strategies for leaders to leverage storytelling effectively, from sharing the brand’s origin story to celebrating customer successes a…

1
Launching and Scaling Subscriptions as a Solopreneur with Mike Morrison of Membership Geeks 40:12

1M ago40:12

40:12

Many of my guests on the podcast have built and skilled large membership and subscription businesses with big teams of specialists and sophisticated software to support their efforts. But what if the team is just you? Mike Morrison, launched the Membership Geeks Podcast 9 years ago to help solopreneurs build online membership businesses. You can dr…

1
E344 | Achieving Peak Performance Through Mindset and AI with Dr. Jon Finn 56:48

1M ago56:48

56:48

Dr. Jon Finn wrote his best-selling book ‘The Habit Mechanic’ (which took him over 20 years) because his life’s mission is to help people to be their best in the challenging modern world. He founded the award-winning Tougher Minds consultancy and has three psychology-related degrees, including a PhD. He has worked in performance psychology, resilie…

1
Consistency Across Multi-Location Customer Service 4:20

1M ago4:20

4:20

In this episode, Dr. Joseph Michelli explores the crucial role of consistency in customer experience across multiple business locations, drawing on examples from renowned brands like Starbucks and The Ritz-Carlton Hotel Company. He outlines strategies for achieving uniformity in service quality, including standardizing training programs, leveraging…

1
Servant Leadership in Crisis Management 3:48

1M ago3:48

3:48

In this episode, Dr. Joseph Michelli delves into leadership during crises, sharing insights from his book "Stronger Through Adversity," based on conversations with over 140 leaders during the pandemic. He emphasizes the importance of frequent communication, prioritizing team well-being, and modeling calm and optimism. Leaders can navigate uncertain…

1
Subscription Intrapreneurship with Bosch BlueMovement’s E-Lin Tan 39:34

1M ago39:34

39:34

What do you do when powerful tailwinds change to headwinds as you're growing your business? Many Membership Economy businesses have struggled to keep up momentum in the past few years as the golden era of growth has evolved to a bottom line era. Today's guest, E-Lin Tan, took the helm at BlueMovement offering subscriptions to Bosch Appliances in Eu…

1
E343 | Hacking Your Way to Success : Lessons from “Scrappy Organisations” with Paulo Savaget 53:40

2M ago53:40

53:40

Paulo Savaget is Associate Professor at University of Oxford’s Department of Engineering Science and Saïd Business School. He holds a PhD from the University of Cambridge as a Gates Scholar and has a background working as a researcher, consultant, and entrepreneur, finding innovative solutions for a more inclusive world. His research covers the mec…

1
Building Trust as the Foundation for Customer Loyalty 4:25

2M ago4:25

4:25

In this episode, Dr. Joseph Michelli explores the critical role of trust in building customer loyalty. He highlights how transparency about limitations, consistent commitment delivery, and quickly owning mistakes help foster trust. Dr. Michelli emphasizes the importance of proactive communication and consistent customer experiences across all chann…

1
Designing “Wow” Moments in Customer Interactions 4:17

2M ago4:17

4:17

In this episode, Dr. Joseph Michelli discusses how micro-wows power customer service—those small, thoughtful gestures that significantly connect with customers. He explains how identifying customer pain points, personalizing interactions, and consistently delivering beyond expectations can turn everyday encounters into memorable experiences that en…

1
Is the Future of Subscriptions Circular? A Conversation with Patrick Hypscher of Circularity.fm 31:49

2M ago31:49

31:49

Today we're talking about sustainability. Where do the circular economy and the membership economy intersect, and how can both be applied to tread more lightly and produce less waste? These questions have been at the center of the work of my guest, Patrick Hypscher. Patrick is a consultant and advisor and the host of Circularity.fm, a podcast about…

1
E342 | Curious Leadership Live @ the CEO Summit 2025 45:40

2M ago45:40

45:40

Can AI revolutionise the way your business operates, or even redefine entire industries? This special episode of Curious Leadership was recorded as a live panel at the CEO Summit 2025, where Dominic was joined on stage by guests Neil Marley, Kevin Bradley, Pedro Arriaga, and John Readman to explore how AI is driving business productivity and innova…

1
Empowering Employees to Deliver Superior Service 4:20

2M ago4:20

4:20

In this episode, Dr. Joseph Michelli explores the crucial role of employee empowerment in delivering exceptional customer service. He offers actionable strategies to foster a culture of trust and autonomy, enabling employees to make customer-focused decisions swiftly and confidently. By setting clear boundaries, providing necessary resources, and e…

1
Empathy as the Core of Servant Leadership 4:35

2M ago4:35

4:35

In this episode, Dr. Joseph Michelli delves into the transformative power of empathy in leadership. He outlines practical steps for leaders to genuinely connect with their teams, such as active listening, validating feelings without judgment, and demonstrating empathy through actions. Dr. Michelli emphasizes that empathy goes beyond mere understand…

1
E341 | Achieving Global Success Through Employee Happiness with Elaine Jobson, CEO of Jetts Fitness 48:29

2M ago48:29

48:29

Elaine Jobson is a dynamic CEO, board director, and culture strategist with over 30 years of experience scaling fitness and wellness brands across Australia, Africa, Asia, and Europe. As CEO of Jetts Fitness, she spearheaded the Management Buyout (MBO), restoring the brand to private ownership and founder-driven leadership. Under her guidance, Jett…

1
The Role of Recognition in Building Employee Loyalty 2:56

3M ago2:56

2:56

In this episode, Dr. Joseph Michelli explores the critical role of employee recognition in fostering loyalty and retaining top talent. He emphasizes that effective recognition goes beyond generic praise, focusing on specific achievements that align with company values and encourage peer-to-peer recognition. Dr. Michelli discusses the importance of …

1
How Zumba Balances Instructor and Consumer Subscriptions with Yael Dornbusch, Zumba’s Chief Subscription Officer 32:32

3M ago32:32

32:32

Zumba is a phenomenon. Since its founding in 2001, the addictive fitness dance program with a Latin beat has taken the world by storm. As of 2022, the company claimed 15 million people taking Zumba classes weekly at 200,000 locations in over 180 countries. At its core is the Zumba Instructor Network, a monthly membership program created to give ins…

1
The Role of Emotional Intelligence in Team Cohesion 3:13

3M ago3:13

3:13

In this episode, Dr. Joseph Michelli delves into the pivotal role of emotional intelligence (EI) in leadership. He discusses how EI shapes influential leaders who do more than oversee tasks—they cultivate resilient and collaborative teams. Dr. Michelli highlights critical aspects of EI, such as self-awareness, empathy, adaptability, and conflict re…

1
E340 | Integrating AI & Automation Without Sacrificing Personal Customer Service with Joseph Michelli 42:48

3M ago42:48

42:48

Joseph Michelli is an internationally sought-after speaker, author, and organisational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects…

1
The Art of Listening: Elevating Customer and Employee Experiences 2:53

3M ago2:53

2:53

In this episode, Dr. Joseph Michelli emphasizes the transformative power of listening in leadership and customer experience. He outlines essential techniques for leaders to enhance their listening skills, such as giving full attention, asking open-ended questions, and understanding the emotions behind the words. Michelli highlights how effective li…

1
The One Medical Story with Dr. Joseph Michelli, the Author of All Business is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer Engagement 32:44

3M ago32:44

32:44

If you've ever had to wait for your doctor first in the waiting room and then in the examining room, or struggled to get an appointment or had trouble getting a prescription filled while on the road, you know why primary care in the United States is in such desperate need of disruption. One Medical has been transforming primary care through the po…

1
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers 4:53

3M ago4:53

4:53

In this episode, Dr. Joseph Michelli shares how Amazon One Medical empowers its employees to deliver personalized, high-quality care—and how that empowerment translates into better customer experiences. Drawing from his latest book All Business Is Personal, Joseph explores how One Medical designs systems that reduce friction, trains for values and …

1
E339 | From Founder-Led to Scalable: Sales Lessons with James Dawson & Richard Doherty 52:58

3M ago52:58

52:58

James Dawson and Richard Doherty are seasoned professionals from the fintech and financial services industries, each bringing decades of expertise to their respective fields. James Dawson, founder of Humble Technology, has over 21 years of experience in fintech. His career has been dedicated to addressing and overcoming the challenges fintech start…

1
Why Amazon One Medical Shows Us That All Business Is Personal 4:23

4M ago4:23

4:23

In this episode, Dr. Joseph Michelli explains how Amazon One Medical offers a blueprint for building loyalty and driving referrals through a profoundly human, tech-enabled approach to service. Drawing from insights in his new book All Business Is Personal, Joseph outlines how One Medical blends empathy with innovation, designing care experiences th…

1
Building Evergreen Companies with Dave Whorton, Founder of the Tugboat Institute and Author of Another Way: Building Companies that Last…and Last…and Last 40:26

4M ago40:26

40:26

Something I've noticed over the years is that there's a natural membership economy mindset among many family-owned businesses and organizations, not on the venture-backed IPO acquisition path. Companies that aren't on a tight timeline to an exit have the ability to invest in long-term, trusted relationships with customers and with employees. After …

1
Designing for Moments That Matter: What Amazon One Medical Teaches Us About Human-Centered Design 5:10

4M ago5:10

5:10

In this episode, Dr. Joseph Michelli explores what all industries can learn from Amazon One Medical’s approach to designing human-centered experiences. He highlights lessons from his book about One Medical, All Business is Personal. In it, Joseph explores why Amazon purchased One Medical for 4 billion dollars and how Amazon One Medical intentionall…

1
E338 | Private Equity Exposed: Myths, Realities, and Winning Strategies with Mike Hicks from Catalysis 54:40

4M ago54:40

54:40

Mike Hicks' connection to investing in mid-market companies dates back to 1994, when he worked at the EBRD, contributing to the creation of the first private equity fund in Romania. After overseeing a joint venture between Creditanstalt Investment Bank and Advent International, he developed a keen interest in enhancing investor-management interacti…

1
When Things Go Wrong: Winning Customer Loyalty Through Service Recovery 3:33

4M ago3:33

3:33

In this episode, Dr. Joseph Michelli discusses the art of service recovery, drawing from his insights in "The New Gold Standard" and the exemplary practices of The Ritz-Carlton Hotel Company. He explains how effective recovery strategies can transform customer mishaps into opportunities for building loyalty and trust. Key tactics include swift ackn…

Podcasts Worth a Listen

Dr. Joseph A. Michelli Podcasts

Podcasts Worth a Listen

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