Best Gateway IT Department Podcasts (2025)

1
927: Part 2: A Great System to Reduce the Chance of Embezzlement in Your Dental Practice – David Harris 25:28

2d ago25:28

25:28

About 70% of dentists will be embezzled during their careers. In fact, it may be happening to you now! In this episode, Kirk Behrendt brings back David Harris, embezzlement expert and CEO of Prosperident, to continue with part two of how to stop embezzlement from happening in your practice. To learn the best monitoring framework to stop future thie…

1
926: Part 1: Why Separation of Duties Is So Important With Money in Your Dental Practice – David Harris 28:57

4d ago28:57

28:57

About 70% of dentists will be embezzled at some point in their career. About 80% of them can be prevented just by having the right systems. In this episode, Kirk Behrendt brings back David Harris, embezzlement expert and CEO of Prosperident, to share three rules that will deter future thieves and reduce your risk of embezzlement. If someone is goin…

1
The Patience Of Jesus 33:54

6d ago33:54

33:54

By Pastor Michael Luciano

1
925: Metric Mondays: Accounts Receivable Ratio – Ariel Juday 14:23

6d ago14:23

14:23

How efficient is your collections process? By looking at one number, you can find out! In this episode, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to break down accounts receivable ratio. She explains what AR is, how to track it, and what you can do if it’s not at a healthy number. To learn how to manage and take control o…

1
924: From Educator to Entrepreneur: Dr. Jeff Henneberg’s Journey to Dental Practice Ownership – Dr. Jeff Henneberg 44:44

9d ago44:44

44:44

Being a dentist isn't easy, and neither is being an entrepreneur. In this episode, Kirk Behrendt brings in Dr. Jeff Henneberg, co-founder of Smile Source Spokane, to share his path from being an educator to entrepreneurship and offer his words of wisdom and encouragement for current and future practice owners. To learn the essential tools and skill…

1
923: The Hidden Reason 50% of Your New Patients Never Come Back (And What to Do About It) – Brad James 42:11

11d ago42:11

42:11

About 50% of your new patients will not return. Why does that happen, and what can you do about it? In this episode, Kirk Behrendt brings in Brad James, director of SMB sales at Kleer and Membersy, to explain the true problem you have in your practice. You don't have a new patient problem — you have a patient loyalty problem! To learn what's keepin…

1
Addressing Barriers To Faith 24:06

13d ago24:06

24:06

By Pastor Michael Luciano

1
The Compassionate King 34:14

13d ago34:14

34:14

By Pastor Michael Luciano

1
922: Metric Mondays: Recaptured Percentage – Miranda Beeson 18:09

13d ago18:09

18:09

You can’t recapture 100% of your cancellations — but you can get 80% or more! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down recaptured percentage, how to track it, and ways to create a strong system to increase reappointment. To learn the secrets for actively rescheduling patients, listen to E…

1
921: Your Hygiene Department: A Goldmine for Growth – Ariel Juday, Angela Heathman, Miranda Beeson, Courtney Dalton, & Christina Byrne 1:00:48

16d ago1:00:48

1:00:48

Hygiene is more than just preventative care. It’s a way to tether patients to your practice! In this episode, Miranda Beeson, ACT’s director of education, brings in four amazing ACT team members to share some of their best practices and insights for building value through hygiene. Hygienists are more than just “mouth janitors”! To learn of all the …

1
920: What You Should Know About Annual Performance Reviews – Alan Twigg 36:28

18d ago36:28

36:28

Traditional annual performance reviews don't work — and there's data to show it! In this episode, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to share what you should know about annual performance reviews, how to rethink them, and tips for making them more effective. To learn the best ways to give feedback to your…

1
919: Metric Mondays: Cancellation/No-Show Percentage – Miranda Beeson 23:28

20d ago23:28

23:28

Cancellations will always happen — but there's a way to reduce and prevent them from happening! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down cancellation and no-show percentage and what you can do if you have high levels of broken appointments. Stop making it too easy to cancel! To learn the …

1
918: Maximize the Value of Your Dental Assistant – Renae Graeff 19:01

23d ago19:01

19:01

You might think you're great at multitasking — but you're really not! In this episode, Kirk Behrendt brings in Renae Graeff, one of ACT’s amazing coaches, to share how to maximize your dental assistants’ skills so you can fully utilize them to better your practice. Don't try to do it all! To learn how to empower your assistants so they become more …

1
917: Talk Like a Leader – Miranda Beeson 53:30

25d ago53:30

53:30

How you communicate will make or break your practice. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down the DiSC framework to help you better understand yourself and your team so you can improve communication and harmony in your practice. To take the first step to optimize your leadership style, l…

1
Curing Heart Problems 27:57

27d ago27:57

27:57

By Pastor Michael Luciano

1
916: Metric Mondays: Capacity Percentage – Miranda Beeson 19:48

27d ago19:48

19:48

Cancellations and no-shows will always happen. But how well are you filling those gaps? In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down capacity percentage. They share the keys to maintaining a productive and efficient schedule even when your patients fall out. Don't settle for…

1
915: Working With My Spouse: Can We Make It Work? – Dr. Charlie Ward & Dr. Melody Ward 43:20

1M ago43:20

43:20

You love your spouse or partner. But is working with them a good idea? In this episode of the Best Practices Show, Kirk Behrendt brings back Dr. Charlie Ward, visiting faculty member at The Pankey Institute, along with his wife and fellow dentist, Dr. Melody Ward, to share the benefits and challenges of working together and their secrets for making…

1
914: The Secret to Aligned Partnerships – Carlie Einarson 30:59

1M ago30:59

30:59

When leadership isn't aligned, it will lead to chaos. So, how do you prevent conflict and the day-to-day struggles? In this episode of Practical Solutions Day, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with three keys to alignment and healthy partnerships. Misalignment is the root of all evil! To learn how to get in s…

1
Live It Out 37:48

1M ago37:48

37:48

By Pastor Ben Denney

1
913: Metric Mondays: Pre-Appointment Percentage – Miranda Beeson 20:21

1M ago20:21

20:21

Do you start every month with an empty schedule? Is your team scrambling to fill your chairs? There's a better way to keep your practice full! In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down pre-appointment percentage and the missed opportunities when you don't schedule your pa…

1
912: How to Break Free From PPOs – Dr. Barrett Straub 56:37

1M ago56:37

56:37

You became a dentist for the freedom it provides. But PPOs are putting a chokehold on that freedom! In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to do a deep dive into how you can break free from PPOs for a better practice and better life. They share the tools you can use, what steps to take, an…

1
911: 3 Ways to Make Onboarding Stick – Adriana Booth 29:35

1M ago29:35

29:35

Sometimes, you have a bad hire. But oftentimes, it’s bad onboarding! In this episode of Practical Solutions Day, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to help you understand the importance of onboarding and how to do it right. To learn how to onboard — not waterboard — new team members, listen to Episode 911 of The …

1
910: Metric Mondays: Treatment Dollar Amount Acceptance Percentage – Miranda Beeson 21:25

1M ago21:25

21:25

Your patients might agree to full-case treatment. But how many schedule those appointments same-day? In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down treatment dollar amount acceptance percentage. By tracking this metric, you can see how much of your diagnosed care is turning in…

1
909: What's Happening in the World of MARPEs – Dr. Rebecca Bockow 36:37

1M ago36:37

36:37

When patients think of palatal expanders, they may think of torture devices. But with recent advancements and technology, they are more sophisticated than ever. In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Rebecca Bockow, instructor from Spear Education, to share where we are today with MARPEs and why now is the best time…

1
908: Harassment in Dentistry: What You Need to Know – Alan Twigg 29:58

2M ago29:58

29:58

We've all heard about workplace harassment. But how much do you really know? In this episode of Practical Solutions Day, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to share everything you need to understand about harassment in a dental practice. To learn how to protect your team and practice, listen to Episode 90…

1
907: The Bright Future of Private Care Dentistry – Dr. Barrett Straub & Dr. Jeff Osborne 25:25

2M ago25:25

25:25

907: The Bright Future of Private Care Dentistry – Dr. Barrett Straub & Dr. Jeff Osborne We've all heard it for years: private practice is dying. But is this actually true? In this bonus episode, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Dr. Jeff Osborne, chief dental officer of Smile Source, to talk about the state of private ca…

1
Carry Christ's Compassion 32:52

2M ago32:52

32:52

By Pastor Michael Luciano

1
906: Metric Mondays: Patient Acceptance Percentage – Miranda Beeson 22:41

2M ago22:41

22:41

Do you want a productive, predictable schedule? Knowing this one number will make that happen! In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down patient acceptance percentage. By tracking this metric, you can increase case acceptance, improve your production, and help patients ge…

1
905: How to Enjoy Dentistry & Find Your Unique Ability – Dr. Jaren Argyle 49:26

2M ago49:26

49:26

How do you find your sweet spot of what you're good at and what you like? In this episode of Clinical Edge Fridays, Kirk Behrendt brings in Dr. Jaren Argyle, founder of The Elevated Dentist, to share his difficult journey from doing procedures he hated and being “done” to becoming the most fulfilled in his life and career. If you're unhappy where y…

1
904: The Impact of Leadership on College Sports – Jeff Janssen 40:35

2M ago40:35

40:35

In both dentistry and sports, leadership is essential for success. In this episode of Better Thinking, Kirk Behrendt brings in Jeff Janssen, founder and president of Janssen Sports Leadership Center, to share his experience working with the top college athletes and coaches and the programs that create better leaders. To learn how to apply his leade…

1
903: Strategies for Attracting and Retaining Great Dental Team Members – Debra Nash 31:53

2M ago31:53

31:53

Great workers exist — but where are they at? In this episode of Practical Solutions Day, Kirk Behrendt brings back Debra Engelhardt-Nash, co-founder of The Nash Institute, to share the most effective ways to attract and retain the amazing people that will improve your life. To learn how to build an engaged and loyal team, listen to Episode 903 of T…

1
902: Smile Source Exchange: Strength Through Connection – Dr. Barrett Straub & Dr. Jeff Osborne 21:47

2M ago21:47

21:47

In this bonus episode, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Dr. Jeff Osborne, chief dental officer of Smile Source, to share an amazing new opportunity called the Smile Source Exchange. Join this educational community event to connect with others in the profession and elevate your practice! Don’t wait — register today! To le…

1
A Father's Greatest Calling 42:47

2M ago42:47

42:47

By Pastor Michael Luciano

1
901: Metric Mondays: Average Treatment Presented – Miranda Beeson 20:05

2M ago20:05

20:05

What kind of dentistry are you doing in your practice? Is it reactive or proactive? Single-tooth or comprehensive? In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down average treatment presented. By tracking this metric, you can improve how you diagnose, present, and get case accep…

1
900: Digital Workflow in the Restorative Practice – Dr. Daren Becker 1:38:31

2M ago1:38:31

1:38:31

More than ever, labs and practices are going digital. In this episode of Clinical Edge Fridays, ACT shares one of their latest Master Classes with Dr. Daren Becker, visiting faculty member at the Pankey Institute. He shares some of the key aspects of a digital workflow that will make your dentistry more efficient, precise, and comfortable for patie…

1
899: 3 Steps to Build a Trust Culture – Heather Crockett 34:50

2M ago34:50

34:50

To have a thriving dental practice, you need trust. To build trust, there are three key pillars you need. In this episode of Practical Solutions Day, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share how to cultivate trust with your team and patients through empathy, transparency, and consistency. Trust is the curre…

1
898: Stronger Together: The ACT Dental + Smile Source Merger – Dr. Barrett Straub & Dr. Jeff Osborne 24:02

2M ago24:02

24:02

In this bonus episode, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Dr. Jeff Osborne, chief dental officer of Smile Source, to make a special announcement. ACT Dental and Smile Source have officially merged! They share the “why” behind it, their vision, and their thoughts on the future of private practice. To be a part of this amazi…

1
For The Self Or The Savior 22:37

2M ago22:37

22:37

By Pastor Michael Luciano

1
897: Metric Mondays: Diagnostic Percentage – Miranda Beeson 21:08

2M ago21:08

21:08

Are your patients just healthy, or are you underdiagnosing treatment? In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down diagnostic percentage, why your numbers are low, and ways to start impacting this metric today. To learn how to be proactive in diagnosing care, listen to Episo…

1
896: 4 Profit Drains You Are Overlooking – Robyn Theisen 33:38

2M ago33:38

33:38

Do you ever look at your bank account and wonder where your money is? In this episode of Practical Solutions Day, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to uncover four of the biggest profit drains that's giving you the Monday blues. Close these four gaps and take control of your practice! To learn how to stress less…

1
Don't Miss The Moment 36:54

2M ago36:54

36:54

By Pastor Michael Luciano

1
895: Metric Mondays: Production Per Hour – Miranda Beeson 16:21

2M ago16:21

16:21

Do you want a more efficient schedule? There's a way to do it by looking at one number. In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down production per hour so you can maximize your hours at work with your team. To learn the quickest way to optimize your schedule, listen to Epis…

1
894: The Importance of Scientific Evidence From a Clinical Perspective – Dr. Taiseer Sulaiman 41:07

2M ago41:07

41:07

Today, there are many ways to get information. So, how do you get good, accurate data about dental products and technology? In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Taiseer Sulaiman, associate professor from UNC, to share his thoughts on the challenges of finding reliable information on the products that will benefit …

1
893: 3 Keys to a Full Schedule – Miranda Beeson 37:22

2M ago37:22

37:22

Is your schedule looking a little bit empty? It’s time to take back control! In this episode of Practical Solutions Day, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down the hidden reasons why your schedule isn't full and what you can do to fix it. Full schedules don't happen by accident! To learn the three keys …

1
When God Makes You Wait 39:16

3M ago39:16

39:16

By Pastor Ben Denney

1
892: Metric Mondays: Production Per Visit – Miranda Beeson 18:13

3M ago18:13

18:13

Do you want a better practice without the extra hours? You can! In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down production per visit and help you stop filling time with single-tooth or no-charge dentistry. To learn how to better utilize appointment times, provide better care fo…

1
891: The 5 Numbers Hygienists Must Track – Ariel Juday 41:37

3M ago41:37

41:37

Your hygienists are vital for the success of your practice — and you can help them measure their impact! In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to share five KPIs that will help improve efficiency, patient care, and even increase job satisfaction. To learn which metrics your hy…

1
890: HR Nightmares Dentists Face (And the Ones They Can Sleep Easy About) – Alan Twigg 31:39

3M ago31:39

31:39

HR challenges come with running a business. But not every challenge is a nightmare. In this episode of Practical Solutions Day, Kirk Behrendt brings back Alan Twigg, co-owner of Bent Ericksen & Associates, to reveal the most common HR nightmares to worry about and the ones that aren't as bad as they seem. To learn how to prevent and overcome the wo…

1
For The Desperate 29:12

3M ago29:12

29:12

By Pastor Michael Luciano

1
889: Metric Mondays: Production Per Day – Miranda Beeson 19:36

3M ago19:36

19:36

Wouldn't it be great to predict how much you'll produce this year? There's a way to do it, and it’s by tracking this one metric. In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down production per day and how to use it to achieve your production goals. To learn how to stay on track …

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