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A podcast about designing experiences for humans
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Leaderful explores human-centred, systems-conscious approaches to leadership and building high-functioning teams. We focus on the core problems of burnout, disconnection, conflict, misuses of power, unethical leadership and stuckness on teams and within organizations.
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The Human Design Podcast is the #1 Global Human Design Podcast hosted by Emma Dunwoody, with a mission to make Human Design SIMPLE. This is where Human Design confusion falls to the wayside, and you can turn the “information” into real integration! In these episodes, Emma is your no-BS, charismatic and hilarious best friend who takes you by the hand through her unique method of Transformational Human Design™, a system of self-knowledge and guidance unlike anything else that exists. Emma uses ...
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Exploring health and care transformation through the lenses of human centered design, service design, and digital innovation. Sam Menter, Managing Director at Healthia®, (www.healthia.services) the collaborative service design consultancy, talks to leaders and change-makers from public health, not-for-profit, health-tech and life sciences. Each episode explores how putting people at the heart of service design can drive impactful change. Learn and be inspired by real world examples like usin ...
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UXPodcast™ is a twice-monthly digital design podcast - hosted by James Royal-Lawson and Per Axbom - sharing insights about business, technology, people and society since 2011. We want to push the boundaries of how user experience is perceived and boost your confidence in the work you do.
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An ongoing series of discussions about Human Centred design within South Africa and beyond
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A podcast series that looks at how design is being used to tackle major social challenges around the world. Hosted by Jak Spencer, Research Fellow at the Helen Hamlyn Centre for Design at the Royal College of Art in London.
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Design Feeling is a new podcast and community platform for design thinkers, people gatherers, dot connectors, technologists and creative problem solvers who want to increase their self-awareness, creative confidence and meaning. Join Nirish Shakya, Design Thinking Consultant, Educator and Coach, and his expert guests as they explore the human behind the human-centred designer. Their mission is to help you become a more empowered problem solver with a clearer mission for others and more compa ...
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THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Gregorio Uglioni
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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100% genuine human-centred effort put in by people who make our cities a cleaner, healthier, better place.
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How do we ensure technology makes our lives better? Tech Mirror explores how technology impacts our lives: the good, the bad, the ugly and the beautiful.
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Plastic Grass Square, brought to you by the team behind blueegg Experience Design, is a podcast about being human centred in our work practices and daily lives. We are, after all, not the user. Join us as we chat to folks about how they apply human centred approaches to their lives.
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Human Design For Educators
Theresa Pembroke | Human Design Tips for Teachers and Educational Leaders
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Human Design for Educators, hosted by Theresa Pembroke, is a soul-nourishing podcast for teachers and educational leaders who desire transformative personal and professional growth. On this show, she'll be sharing with you a new way of doing things and what it truly means to bring the 'well' back to well-resourced teacher. Through intimate, bite-sized episodes, airing Monday to Friday, join Theresa as she delves deep into the heart of Human Design, guiding you to uncover your unique path to ...
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Who's NaturalsCool? We are architects and facilitators who inspire innovative design professionals to gain deeper meaning in their personal lives through their creative practice. We do this by offering a human centred approach to sculptural design and architecture, through masters courses and bi-monthly interviews and insights. Sign up for our email newsletter and get priority access to our latest insights, interviews, podcasts and invitations to live events. It's a bi-monthly creative party ...
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In Flux is a podcast on technology, law, policy, politics and more brought to you by the Centre for Internet and Society, India.
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🎙 Our podcast 🎙is about human centred led people/companies - we will be hosting 🥝 kiwis 🥝(plus some international guests) from all industries, like business, design, customer experience, sales, tech etc. To tell us about their process, experiences and what does human centre means to them 🍻 Each of us has the knowledge and experiences they accumulated through life. ✨ Learning from the experience of others is one of the things that accelerate the progress of work and the understanding of how t ...
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In the ever-shifting landscape of innovation and evolution, "Re:Design”, a 6-part series by Mima, a design agency that anchors the essence of what truly propels our world forward: people. Dive into stimulating and fascinating conversations as Mima brings together experts and visionary thinkers from diverse industries together to unravel the power of human-centred design in addressing the most intricate business challenges of our era. Together, each episode invites listeners to traverse unfam ...
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Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina’s best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you’re an IT professional looking to enhance your career, a designer aiming to understand IT ser ...
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The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.
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A couple of years ago I was working on a human-centred design project that required me to go and conduct long interviews with customers. I realised then that I loved listening to people talk open and honestly about themselves. People are full of stories that we never get to hear because we don't give ourselves the time to listen. On Can You Repeat That? we take a mic to those people and ask them to share those unheard stories.
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Exploring the intersection between technology, humanity and leadership. This podcast features interviews with Jude Jennison and technology leaders on how technology impacts our lives and who we need to be leaders in the future to take advantage of technology and use it for our highest good. How do you use technology to enhance emotional connection and make a difference in the world? How do you ensure it does not create greater disconnection?
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The Health, Safety, and Enviroment space is made of everyday people who are real-life heroes, committed to creating a safe environment and engaging safety culture within their companies. Their priority is to ensure each and everyone of their employees gets to return home after a day’s work unharmed, and that both wellbeing and the planet are a core consideration: they are unsung heroes. In fact, you never hear about them when they do their jobs right! We want to celebrate these everyday peop ...
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Real People, With Jason Dunstone - Consumer Insights, Market Research, Customers, Design Thinking and More
Jason Dunstone, Square Holes
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Real People is a podcast hosted by Jason Dunstone, the founder and managing director of Square Holes. Jason builds on his 25 years of conducting human-centred research, interviewing average and not so average people (rich, poor, old, young, content and vulnerable) to understand what they believe and how they behave. On this podcast, Jason interviews academics, researchers, leading thinkers, and other interesting people. Jason also interviews “actual real people” about their passions, aspirat ...
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Find out what people actually do in their jobs, the skills they use and how they got there. A podcast from the Careers and Placements team at the University of York.
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Making telecom more inclusive and diverse with Chris Lewis at Lewis Insight, and Monica Paolini at Senza Fili. With Inclusively, we want to create a place for everyone in the telecom ecosystem to share insights and experiences; to discuss new approaches, policies and technologies; and to document our progress in making telecom more inclusive, diverse, and sustainable for the workforce and users.
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Welcome to "Consumer Health Partnerships”, the podcast where healthcare meets human care. Our show is a compelling journey into the heart of human-centred reform, showcasing the power of collaboration between consumers and healthcare professionals to forge a more empathetic and effective health system in Australia. Who should tune in? This podcast is crafted for digital health professionals, clinicians, practice owners, and anyone invested in the future of healthcare. Whether you’re a season ...
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LIVE MONDAYS 6 PM ET/5 CT/4 MT/3 PT Is your life and business truly delightful? Can it be? Jennifer Cramer Lewis says yes it can, when you don’t fall for the Big Fat Lies. Jennifer stands for deliciously ambitious female business owners like you, always knowing when they are under the spell of a Big Fat Lie, and will use her quirky irreverent style to show you, what to say yes to, so you can be proactive, passionate, productive and profitable in your life and business. Part cautionary tale, ...
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The Life Well Lived Project is motivated by this: There is so much unhappiness, anxiety and depression in the world, and this work is about trying to make things better, tiny bit by tiny bit, one day at a time. The vision of the Life Well Lived Project is a world where this cycle of unhappiness, anxiety and depression does not have to be handed down across multiple generations and accepted as an unavoidable fact of life. The vision is a world where everyone is liberated to know, embrace and ...
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#440 May 2025 Transits Update - Impact of AI Tools, Mercury Retrograde and Throat Centred Gates
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In today’s episode, I’m chatting with the amazing Yvette Mayer as I do each month to review the previous month and talk about the month ahead. We explore themes on the impact of AI tools, mercury retrograde’s influence and manifestation through throat centred gates. I trust you will get what you need from this episode, and make sure you come let me…
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In this episode, Kate is joined by Leah Tharpe, who works as an independent Art Appraiser with Tharpe and Fairchild LLC. As well as a fine art specialist with Copley Fine Art Auctions and is also currently undertaking a PhD. Leah explains what the day to day role looks like, the key skills that are required and the joys and challenges of her work. …
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Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies
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In the ever-evolving customer experience landscape (CX), the CX Goalkeeper Podcast stands out by bringing thought leaders and industry pioneers to discuss the future of customer engagement and leadership. This "best of" is no exception, featuring an insightful conversation with Lou Carbone, a trailblazer in experience management and the founder of …
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S03E09 (#337). Cal Thompson, VP of Product Design and Research at Headspace, joins us to talk about the evolution of Headspace from a pure mindfulness app to a comprehensive mental health platform, including health coaches and therapists. We chat about Headspace’s internal culture and how they manage being a healthy workplace as a health company. W…
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#439 Eileen McKusick on Unlocking the Power of the Human Body through Biofield Tuning
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In today’s episode, I’m so excited to be talking to Eileen Mckusick, who is a researcher, writer, inventor, practitioner, educator, and speaker in the fields of therapeutic sound, the human biofield and electric health. Eileen shares her personal journey through struggles with addiction and self-discovery, leading her to develop her unique approach…
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In today's episode I'm responding to one of the requests that you, the listener reached out and asked for here on the solo episodes of my podcast, which is an overview of how to unpack a human design chart. If you there is something else you want me to respond to submit the form below. *PLEASE CLICK HERE TO TELL ME WHAT YOU WANT TO HEAR MORE ABOUT …
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The Power of Psychological Safety: Creating High-Trust, High-Performance Teams with Nogol Madani
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In this episode of the Leaderful Podcast, Jeff is joined by Nogol Madani—engineer turned workplace culture strategist and founder of Glee Factor—for a deep dive into psychological safety and why it matters more than ever. Nogol shares her journey from engineering to exploring what makes teams thrive, and how a pivotal moment sparked her obsession w…
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The CX Leadership Blueprint: Build It Right from Day One
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In Episode 233 of the CX Goalkeeper Podcast, host Gregorio Uglioni speaks with Sarah Caminiti, Head of Customer Service in the US at Acam and the host of the Epical Growth podcast. This episode dives deep into foundational leadership and how it shapes strong CX teams and business results. Sarah shares powerful, real-life insights on building empowe…
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Stefan Moritz - Are We Ready for Experiences Co-created with AI?
1:09:45
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In this episode, we explore Stefan's career journey, sparked by an epiphany during a friend's 50th birthday in Italy. This experience led him to prioritize quality over quantity in his work. Stefan shares his approach to restructuring his workload by focusing on fewer projects, which fosters creativity and personal growth. The discussion explores h…
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#437 Matthew James Bailey on The Universal IQ, Data Sovereignty and Tapping into Your Inner Wisdom
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In today’s episode, I’m so incredibly excited to be speaking with Matthew James Bailey. Matthew is an entrepreneur, mystic, teacher, author, speaker, and systems innovator. His soul mission is to bridge metaphysics and science, guiding humanity into its next evolutionary leap in the Age of AI. We explore profound themes of spirituality, personal tr…
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In today's episode I'm going on an epic "Emma rant" to talk about some things I've been going through lately, and the origin story of the birth of Human Design Unhinged, and how starting a brand new business happened in 2 days just by following my strategy and authority. I also get honest about the fact that lately, doing these solo podcast episode…
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Dr. Katharine Halliday: Collaboration, leadership, AI and clinical judgment
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Dr Katharine Halliday, President of the Royal College of Radiologists and a leading voice in UK radiology, joins host Sam Menter to discuss how collaboration, authentic leadership, and ground-up innovation drive meaningful change in complex healthcare systems. In this episode, they explore: Balancing AI with human expertise: Exploring how artificia…
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The Disney Magic: Lessons Every Business Can Use Today
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Released date: April 2025 Episode Number: 233 Name of the guest: Vance Morris Why You Can't-Miss This Episode In this magical episode, Vance Morris shares powerful customer experience strategies straight from the Disney playbook. As a former Disney cast member and a business owner who successfully adapted these strategies into non-glamorous industr…
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Designing for Inclusion. With Chris McGinley, Helen Hamlyn Centre for Design
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Chris McGinley, a Senior Research Fellow at the Helen Hamlyn Centre for Design, part of the Royal College of Art a wholly post graduate art and design institute in London, joined us for this Inclusively podcast. Chris is a Senior Research Fellow. He focuses on the ageing market and diverse user needs in design, but the Centre as a whole looks more …
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S03E08 (#336). Inspired by feedback from his booked UX for beginners, Joel Marsh has written UX for business. A comprehensive guide for designers navigating real-world challenges. We talk to him about his own journey from design principles to practical business applications. We chat about Joel’s VDP methodology: Value, Diagnosis, and Probability, e…
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Bringing AI and Empathy to the frontline: Declan Davis on why safety Is human
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Declan Davis isn’t just leading safety from the top—he’s walked the path from the site to the boardroom. As Health and Safety Director at Ferrovial, Declan brings a deeply human approach to leadership, shaped by years of hands-on experience in the field. In this episode of The Safety Heroes Podcast, he reflects on his journey from site engineer to …
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#435 Regina Meredith on Exploring 'The Future Human', Consciousness and Human Evolution
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In today’s episode, I’m pumped and excited to be interviewing someone who is one of the greatest interviewers on the planet, in my opinion, Regina Meredith! Regina is the coauthor of The Future Human and is currently the host of Open Minds on Gaia TV. We deep dive into the book 'The Future Human' and explore themes of consciousness, human evolution…
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The Way of Working Changed: Building Human-Centered Companies
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In this inspiring episode of the CX Goalkeeper Podcast, Luke Jamieson shares his bold vision for the future of work, customer experience, and employee engagement. From human-centered organizations to the power of authenticity and observability in CX, Luke’s energy, ideas, and real-life stories will challenge the way you think about leadership, work…
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Living the accessibility life, with Neil Milliken and Antonio Santos at Atos
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Neil Milliken and Antonio Santos work for Atos, the global IT Digital Transformation & IT Services Organisation. For them, accessibility and inclusion cut across all domains. Neil and Antonio are also the founders of the AXSChat podcast, which has been running for over ten years and delivers regular content looking at the many aspects of accessibil…
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Why I Do What I Do: Steff Williams on Putting People First in Safety
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In this powerful episode of The Safety Heroes Podcast, we sit down with Steff Williams, Director of Safety for Sonoco Europe and APAC. From his humble beginnings on a farm on the west coast of Scotland to leading safety for over 25,000 employees across more than 300 sites globally, Steff shares how his early values of hard work and care for others …
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Claus Raasted - Imagination is your most undervalued business tool!
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What if life, work, and transformation were just better versions of play? In this episode, you’ll meet Claus Raasted, Experience Designer, Viking impersonator, and founder of The College of Extraordinary Experiences. From a childhood spent LARPing to advising McKinsey, Klaus shares how designing intentional, immersive worlds can lead to real-world …
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#434 Human Design, Transformation and Authenticity (Repost from Reflector Reflections with Annie Richardson)
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This is a repost of the episode I did as a guest on Annie Richardson's Podcast, Reflector Reflections, you can find the original podcast here and be sure to follow Annie’s podcast for more incredible interviews. In this episode, Annie and I take a deep dive in reflections on self-worth, the role of conditioning, parenting by design, and the ways Hu…
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#433 Stop Trying so Hard and Let Abundance In
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In today’s quick episode, I talk about the transition from a hustle culture to a more authentic way of being and the importance of letting go of the need to constantly strive and instead embrace one's true self. I trust you will get what you need from this episode, and make sure you come let me know how it resonated with you on instagram @the_human…
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From Patient Stories to Clinical Solutions: A Journey in FSHD Patient Empowerment
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In this episode of Consumer Health Partnerships, we speak with Emma Weatherley, Managing Director of FSHD Global Research Foundation, and Kalvin Hopper, an advocate and world-ranked wheelchair tennis player, about the beginning and impact of the CURE FSHD registry, a groundbreaking patient-led initiative designed to support clinical trials for Faci…
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The AI-Powered Data Revolution: What Leaders Need to Know
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Discover how to harness AI and cloud technology to revolutionize your data strategy. Aravind Nuthalapati explains how businesses can leverage AI-driven insights, overcome cloud migration challenges, and position themselves for competitive success. About the Guest Aravind is a Cloud Technology Leader specializing in big data and cloud technologies, …
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Wireless empowers the elderly to live on their own. With Ronnie Chang, ZTE
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The elderly population is exploding, and so are their needs and desire to live a fulfilling and independent life and have easy and effective access to healthcare. Wi-Fi and cellular can be game-changing through sensing and home-based services. I talked to Ronnie Chang, Marketing Director Fixed and Multimedia Terminals at ZTE, about a set of applica…
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Flora Palmer - Production & Operations at The Walt Disney Company
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In this episode, Kate meets Flora Palmer. Flora is a current University of York student who is on placement year at the Walt Disney Company, working on production and operations for National Geographic. Flora describes her role, the skills and qualities she has developed and how this experience has helped her shape her future career ideas. Kate and…
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S03E07 (#335). Lou Downe, author of Good Services and former director of design for the UK government joins us in this episode. We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design? Among the topics we discussed were: The complexity of modern services and the complete reliance on infrastructure, a…
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#432 April 2025 Transits Update - Emotional Healing, Manifestation, Growth and Embracing Change
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In today’s episode, I’m chatting with the amazing Yvette Mayer as I do each month to review the previous month and talk about the month ahead. We explore themes of emotional healing, manifestation, growth and embracing change. I trust you will get what you need from this episode, and make sure you come let me know how it resonated with you on insta…
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Dr. Jonathan Gregory: Part 2, AI and groundbreaking research
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In this two part episode, we talk to Dr. Jonathan Gregory, a former NHS cancer surgeon turned healthcare innovator, to explore the intersection of data, digital tools, AI, and patient-centred design in transforming cancer pathways. With over 20 years in frontline surgery and leadership roles, Jonathan now works. as clinical advisor for Macmillan Ca…
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Working in International Development with Juany Murphy
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Kate is joined by Juany Murphy, who is Director of International Relations at the Otra Cosa Network, an International Development charity and alongside her, is one of her volunteers, Kate Geraghty. They discuss the satisfaction of making an impact with their work coupled against the precarious nature of funding for international development. Juany …
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#431 Manifesting is Changing and Human Design is the New Way to Manifest Easily
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In today’s episode, I explore the concept of manifesting, and how there is a shift from a hustle culture to a more aligned approach. I share my personal journey and how trusting oneself and surrendering to the process can lead to effortless manifestation where you too, can create a life beyond one's wildest dreams. I trust you will get what you nee…
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In this engaging episode of the CX Goalkeeper Podcast, I sit down with Peter Ryan, a leading voice in customer experience (CX) and BPO strategy, to explore the key CX predictions for 2025. From Agent AI to market consolidation and real-time voice translation, Peter unpacks trends that are reshaping how companies deliver customer service and drive b…
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Closing the employment gap for disabled people with Jane Hatton, Evenbreak
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Jane Hatton started Evenbreak to help employers to improve the recruitment of disabled people, not as a way to comply with regulation, but as an imperative to improve the quality of the workforce, and as an approach that helps everybody—enterprises, disabled people and everybody else. We deep-dived into the impact of AI in recruitment, the value of…
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The link between Environmental Policy and Human Health with Kate Donovan
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In this episode of The Safety Heroes Podcast, we sit down with Kate Donovan, a passionate environmental advocate and senior attorney at the Natural Resources Defense Council (NRDC). Kate shares eye-opening insights on the intersections between environmental law, public health, and corporate accountability, challenging the way we think about sustain…
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Mat Duerden - Unlock the Experience Ladder. How to Elevate Experiences from Memorable to Transformative
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Dive into a captivating discussion on experience design with Mat Duerden, Department Chair of Experience Design and Management in the Marriott School of Business at Brigham Young University and Co-Author of the book Experience Design. Reveals how intentional design can transform everyday moments into powerful experiences. Mat shares his journey fro…
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#430 Brett Larkin on The Journey of Kundalini and How it Intertwines with Human Design
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In today’s episode, I’m super excited to be talking with Brett Larkin, who is the founder of Uplifted Yoga® and the author of Yoga Life: Habits, Poses, and Breathwork to Channel Joy Amidst the Chaos. Brett shares her personal experiences with Kundalini Yoga, and delves into the science behind Kundalini awakening, the challenges practitioners may fa…
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#429 Repost from The Spiritual Investor Podcast with Elizabeth Ralph
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This is a repost of the episode I did as a guest on Elizabeth’s Ralph Podcast, The Spiritual Investor, be sure to follow Elizabeth’s podcast for more incredible conversations. It's my all time favourite podcast! I hope you enjoy this conversation as much as I did! Big love, Mxx Elizabeth’s Details: SI Club & SI Club Advanced https://the-spiritual-i…
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Best Of: Pioneering CX Leadership: Karl Sharicz's Journey
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In this inspiring episode of the CX Goalkeeper Podcast, we're excited to feature Karl Sharicz, a luminary in the field of customer experience (CX). Karl's vast expertise spans various facets of CX, including transformation, leadership, and strategy. Join us as we delve into his extraordinary career journey, unpacking lessons that redefine what it m…
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Defending against evil with Aarathi Krishnan
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S03E06 (#334). Aarathi Krishnan is an international aid expert, specialising in humanitarian futures and strategic foresight. In a world where the sets of rules that have governed us as humanity are rapidly changing, how will we know if the solutions that we are designing now are going to be fit for purpose? Aarathi pushes the importance of account…
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#428 Anthony Hartcher on Myths About Sun Exposure, and the Connection between Nature and Well-being
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In today’s episode, I get to talk to Anthony Hartcher who is a clinical nutritionist and behavioural change specialist. Anthony talks about the importance of sun exposure, the role of light in our health, and how our environment impacts our well-being. Throughout our conversation, Anthony encourages listeners to view health as a journey and to buil…
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Dr. Jonathan Gregory: Part 1, transforming cancer pathways
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In this two part episode, we talk to Dr. Jonathan Gregory, a former NHS cancer surgeon turned healthcare innovator, to explore the intersection of data, digital tools, AI, and patient-centred design in transforming cancer pathways. With over 20 years in frontline surgery and leadership roles, Jonathan now works. as clinical advisor for Macmillan Ca…
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In today’s episode, I’m super excited to share my journey towards achieving success in various aspects of my life, and the importance of understanding one's Human Design. I trust you will get what you need from this episode, and make sure you come let me know how it resonated with you on instagram @the_human_design_coach Big love, Mxx UPCOMING MAST…
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Building Bridges: The Impact of the MND Lived Experience Network in Australia
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In this episode of Consumer Health Partnerships, we speak with MND Ambassador and Chair of MND Research Collective Lived Experience, Jane Simpson and Julie Labra, Project Manager - National Lived Experience Model at MND Australia, about their National Motor Neurone Disease Lived Experience Network, a pioneering initiative aimed at bridging the gap …
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Highlight: Leading with Data and Harnessing AI with Jim Iyoob
33:16
33:16
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Fantastic replay! Your host, Greg, engages in a fascinating conversation with Jim Iyoob, a visionary in customer experience and AI integration. Discover how artificial intelligence and data-driven strategies are revolutionizing the customer service industry and what this means for the future of businesses. About Our Guest: Jim Iyoob, the Chief Cust…
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Making Safety Instinctive: Claus Rose on Leadership, Trust & Change
32:34
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In this compelling episode of The Safety Heroes Podcast, we sit down with Claus Rose, Managing Director of SafeSteps24, to explore how safety can become an instinctive part of our daily work routines. Claus shares his eye-opening insights on why traditional change management fails 70% of the time and how organizations can move from simply following…
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#426 March 2025 Transits Update - Relationships, Growth & Collective Consciousness
55:50
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In today’s episode, I’m joined by our incredible Reflector coach from HDX, the beautiful Britta Buchanan. Together we review the previous month and talk about the month ahead, exploring themes of relationships, growth and collective consciousness. I trust you will get what you need from this episode, and make sure you come let me know how it resona…
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In today’s episode, I share my personal journey of turning 50, the significance of the Chiron return, my adventures in Tasmania, the lessons learned and the breakthroughs I've achieved through the exploration of Human Design and the Gene Keys. I trust you will get what you need from this episode, and make sure you come let me know how it resonated …
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Transforming Digital Insurance Space with CX
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In this episode of the CX Goalkeeper Podcast, I had the pleasure of speaking with Rajesh Sankaran, a seasoned insurance industry expert. We discussed how customer experience (CX) is reshaping digital insurance, the challenges of balancing the human touch with technology, and why emotional value is key to customer loyalty. Rajesh shared valuable ins…
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S03E05 (#333). A linkshow. James and Per discuss two articles they’ve stumbled on. This time we feature articles about things that slow down your website’s experience and why you can’t do anything about it plus the concept of “failing early” but not in a “failing fast” startup way. Article one is Six things that slow down your site’s UX (and why yo…
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