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Independent Banker

Independent Community Bankers of America

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Independent Banker: A Community Banking Podcast from ICBA (formerly Communities of Innovation) is inspired by countless conversations with community bankers. Each episode, your host, ICBA Chief Innovation Officer Charles Potts, speaks candidly with community banking leaders of all levels to glean actionable insights and inspiration on everything from managing talent and advocacy to the demands of the ever-shifting financial technology landscape.
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We’ve seen a lot of shifts and change this year—the continued uptick in check fraud, the election, credit union acquisitions, etc.—but we community bankers are as steadfast, scrappy and resilient as ever. In fact, we show no signs of slowing down. According to Rebeca Romero Rainey, ICBA president and CEO, we’ve had a very successful year for ICBA’s…
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As the holidays approach, it’s time to stay even more vigilant against fraud. That’s because fraudsters are more likely to seek out vulnerable, lonely or busy people at the end of the year. How can community bankers get ahead of year-end fraud and raise awareness among consumers? “I think that's the responsibility of community banks,” says Kausar K…
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If you’re looking to advance your career, you may be thinking, “Where do I start?” But options abound—you just have to know where to look. Alexander Price, CEO of Citizens State Bank in Ouray, Colo., pursued further education and career development at the Graduate School of Banking at Colorado, which is just one of the options available to bankers.…
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Check fraud isn’t new, but it has re-emerged as an appealing way for fraudsters to target community banks and their customers. That’s why ICBA has brought check fraud to the forefront of its conversation with its members, to discuss the ways they can band together to solve this issue. “The one advantage that we have—which is a really, really strong…
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As technology and customer expectations change, fintechs must adapt and pivot to meet the needs of the community banks they work with. Whatever community banks are looking for—streamlining data collection, cutting down operation costs, etc.—there should be a fintech stepping up to provide a solution. But that means they must know exactly what the c…
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Whenever you hear stories from people who have been to ICBA LIVE for the first time, they're just blown away from the atmosphere, from the camaraderie, from that one mission focus … It just makes such an impression that you will never be the same once you come to this event,” says Brad Bolton, former ICBA chairman and president and CEO of Community…
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Technology is ever advancing, and it’s critical for community bankers to stay ahead of it. According to Dharmesh Mistry of FinTech Futures, a media platform dedicated to global banking and the fintech industry, three of those trends are generative AI, faster payments and the cloud. “2024 can continue to be a transformative year for community banks.…
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Connection is at the heart of what community bankers do. That’s one of the reasons that the social networking platform ICBA Community was created. And it’s not only creating online connections, it’s helping bankers build relationships with each other outside of the forum. “It's been helpful right now just to have others that you can go to and reall…
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With hundreds of millions of cyberattacks happening each year, it’s critical for community banks to fortify their cybersecurity operations. While it may be tempting to go after the hottest new cyber protections, it’s important not to forget the basics, says Adlumin Inc.’s CEO, Robert Johnston. “If you get the blocking and tackling done correctly, 8…
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AI technology is growing exponentially. While it can bring many advantages to community banks, some bankers may have concerns about possible security issues. So, why take the risk if your bank is performing well? BAC Community Bank in Stockton, Calif., which worked AI-specialist fintech Agent IQ, was able to develop a thorough understanding of the …
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“I think when you’re looking to buy any kind of a product, a data product,” says Kim Snyder, CEO of the fintech KlariVis, “you need to make sure that the vendor that you’re purchasing it from understands your industry and understands how that technology is going to be utilized in your industry.” Finding the right fintech for your community bank tak…
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“You can go anywhere and get a loan,” says Dan Schopp, president and CEO of First Security Bank in Mackinaw, Ill. “I always say we don't want to be an ATM— just dollar dispensers. The biggest challenge is showing your customer, what value am I adding to you or your operation?” Every year, Independent Banker ranks the top community bank loan produce…
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2“I just think it's so important to have that overall [compliance] culture at the bank, because then people are also more open and willing to come to you and say, ‘Hey, I have a crazy idea. Do you think this can work?’” Ann Buckmiller, director of compliance at Reliabank Dakota in South Dakota, says she has worked hard to integrate compliance throu…
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“We're not just seeking growth to grow and to reach a certain asset size, or reach a certain profit dollar amount. We're going to stick to our lending philosophy … and let it come as it may.” For State Bank of Texas, says president Sushil Patel, blind growth just isn’t in its business plan. In this episode, Patel tells host Charles Potts why this i…
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“What a great time for us to demonstrate who we are,” says Derek Williams. “What a great time to talk about what makes the community banking model different.” The president and CEO of Georgia’s Century Bank and Trust and newly minted ICBA chairman believes that the failures of Silicon Valley Bank and Signature Bank in late March are an opportunity—…
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“We started focusing on our employees and what they need as much as what we need,” says Steve Farbstein, Blue Ridge Bank’s chief revenue and development officer. Since the Great Resignation, the Virginia community bank has shifted its approach to recruitment, taking things like flexibility and wellness into account, along with 401(k)s and PTO. As F…
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Vendor relationships can be purely transactional, but the really high-value ones work more like partnerships. That’s certainly what Bob Fisher, president and CEO of Tioga State Bank in Spencer, N.Y., found when his bank hired cybersecurity fintech Beauceron Security of New Brunswick, Canada. Beauceron cofounder and CEO David Shipley wants his compa…
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“It’s not hard to advocate for the perhaps underestimated but clearly formidable competitor.” That’s Anne Balcer’s view of her role as ICBA’s chief of government relations and public policy, which she took on in July 2022 after time at Forbright Bank, a community bank in Maryland, and in Maryland state government. Balcer talks to host Charles Potts…
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Banking solutions that have already been through vendor due diligence and other compliance assessments? Sign us up. That’s what the ICBA ThinkTECH Accelerator has aimed to do for the past four years: collaborate with fintechs to develop plug-and-play solutions tailor-made for community banks. In late 2022, ICBA announced it was bringing the Acceler…
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“Innovation isn’t magic,” says Tim Shangle, ChoiceOne Bank’s associate vice president of innovation and data analytics. “You don’t need a wizard to make your bank innovative. Innovation is simply something that is new today that will eventually become normal down the road.” One key for community banks to harness a successful innovative strategy is …
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“The people factor is about your culture,” notes Kathy Strasser, IncredibleBank’s Executive Vice President and COO. “You can have people with a digital mindset, but when you have a digital culture, that’s when you know you’ve got something special.” Strasser knows the secret to finding success in digital: It’s about the people. That’s helped Wiscon…
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“Today, in literal terms, everybody has to operate as that state-of-the-art bank,” says Kevin Piette, chief operating officer and chief information officer for State Bank of Cross Plains, in the newest episode of ICBA’s Communities of Innovation podcast. Cybersecurity is a growing priority today for community banks, which are up against an ever-inc…
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We have to demystify that fintech is complicated, or fintech is difficult, or fintech is risky or scary. Fintech, to me, is opportunity,” says Greg Ohlendorf, President and CEO, First Community Bank and Trust. He’s joined by Joe Ehrhardt, CEO and Founder, Teslar Software; and podcast host Charles Potts, chief innovation officer of Independent Commu…
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A timely conversation about recruiting and retaining top bank talent in today’s competitive job market with Kim Kirk, COO of Queensborough National Bank & Trust Company; Tommy Marshall, Executive Director of Georgia Fintech Academy; and host Charles Potts, Chief Innovation Officer of Independent Community Bankers of America. This episode is sponsor…
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Rebeca Romero Rainey, President and CEO of ICBA, talks with host Charles Potts, Chief Innovation Officer, about how and why ICBA made the decision to stand alone in public opposition to the nomination of Prof. Saule Omarova to the Office of the Comptroller of Currency (OCC). This episode is sponsored by ICBA LIVE.…
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Host Charles Potts, Chief Innovation Officer of the Independent Community Bankers of America, talks with Betsy Steinberg, Vice President of Pioneer Trust Bank NA about the bank’s card fraud prevention strategies. Rebecca Kruse, Executive Vice President, Operations, for ICBA Bancard shares how they work with community banks to respond to fraud. This…
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Host Charles Potts, Chief Innovation Officer of the Independent Community Bankers of America, talks with Steve Schnall, CEO of Quontic Bank about how the bank launched a cryptocurrency rewards program to generate customer interest. Brian Laverdure, Vice President, Payments and Technology Policy for ICBA offers insight on the changing crypto regulat…
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Host Charles Potts, CIO of the Independent Community Bankers of America, sits down with Eric Sprink to discuss his storied career and passion for community banking. This episode is brought to you by Atlas Platform. Subscribe on Apple, Spotify, and Google.By The Independent Community Bankers of America
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