show episodes
 
For succeeding in business in Japan you need to know how to lead, sell and persuade. This is what we cover in the show. No matter what the issue you will get hints, information, experience and insights into securing the necessary solutions required. Everything in the show is based on real world perspectives, with a strong emphasis on offering practical steps you can take to succeed.
  continue reading
 
Loading …
show series
 
The New Year’s resolutions concept is ridiculous, but only because we are weak, lazy, inconsistent and lacking in discipline. Apart from those small barriers to execution of desires, the concept works a treat. The idea of a new start is not bad in itself and we can use the Gregorian calendar fantasy, to mark a change in the year where new things ar…
  continue reading
 
351 My Boss Isn't Listening f you reading this title and thinking “this has nothing to do with my leadership”, you might want to think again. We hear this comment a lot from the participants in our training. They complain that the boss doesn’t talk to them enough because they are too busy, don’t have much interest in their ideas or do not seek thei…
  continue reading
 
350 The Rule Of Three Our financial year ended in August and we were up over 20% on the previous year’s revenue results. I should have been ebullient, chipper, sanguine, fired up for the new year, but I wasn’t. Was it because we were back to zero again, as we all faced the prospect of the new financial year? That sinking feeling of , “last year was…
  continue reading
 
I was invited to an English Speech contest for Middle School students. The students must have home grown skills and are not eligible to compete if they have spent more than six months abroad, in an English speaking environment. This was pretty grand affair. The organisation running it is run by students at university, who took part in the contest t…
  continue reading
 
The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the brightest know best. The cream rises to the top. We accept that there will be leaders either our “superiors” or “the first among equals”. We put leaders up on a pedestal, we expect more from them than we expect from ourselves. We judge them, apprai…
  continue reading
 
Poor customer service really irritates us. When we bump into it, we feel betrayed by the firm. We have paid our money over and we expect excellent customer service to come with the good or service attached to it. We don’t see the processes as separate. In this Age of Distraction, people’s time has become compressed. They are on the internet through…
  continue reading
 
Athletes and coaches spend a lot of time watching their team’s performance. Strengths and weaknesses are sought in order to amplify the former and eliminate the latter. Close scrutiny is applied to key moments, crucial transitions and pivotal points. Presenting should be no different. Cast your mind back though, to the last twenty presentations you…
  continue reading
 
Leadership is a swamp. Do leaders have to be perfect? It sounds ridiculous to expect that, because none of us are perfect. However, leaders often act like they are perfect. They assume the mantle of position power and shoot out orders and commands to those below them in the hierarchy. They derive the direction forward, make the tough calls and dete…
  continue reading
 
Bad service is a brand killer. This is a controversial piece today, because I am singling out one race, one group in isolation. It is also a total generalisation and there will be exceptions where what I am saying is absolute rubbish. There will be other races and groups, who are equally guilty as well, who I am not singling out or covering, so I a…
  continue reading
 
Public speaking takes no prisoners. I was attending a Convention in Phuket and the finale was the closing inspirational speech for the week of events. I had to deliver the same speech myself at the Ho Chi Minh Convention a few years ago. This is a daunting task. Actually, when your audience is chock full of presentation’s training experts from Dale…
  continue reading
 
Being the leader is no fun anymore. In most Western countries we are raised from an early age to become self-sufficient and independent. When we are young, we enjoy a lot of self-belief and drive hard along the road of individualism. School and university, for the most part, are individual, competitive environments with very little academic teamwor…
  continue reading
 
Sales is a nightmare. It is usually a solitary life. You head off to meet customers all day. Your occasional return to the office is to restock materials or complete some processes you can’t do on-line. Japan is a bit different. Here it is very common to see two salespeople going off to meet the client. If you are selling to a buyer, it is also com…
  continue reading
 
Japan doesn’t love crazy. In our High Impact Presentations Course we have exercises where we ask the participants to really let go of all their inhibitions and let it all hang out – and “go crazy, go over the top”. This is challenging in Japan. Normally, we are all usually very constrained when we speak in society. Our voices are very moderate, our…
  continue reading
 
Team building is fraught. Actually, when do we create teams? Usually we inherit teams from other people, stocked with their selections and built around their preferences, aspirations and prejudices, not ours. In rare cases, we might get to start something new and we get to choose who joins. Does that mean that “team building” only applies when we s…
  continue reading
 
Salespeople often miss the point. They are brilliant on telling the client the detail of the product or service. When you think about how we train salespeople, that is a very natural outcome. Product knowledge is drummed into the heads of salespeople when they first join the company. The product or service lines are expanded or updated at some poin…
  continue reading
 
Q&A can destroy your personal brand. Creating and delivering the presentation sees you in 100% total control. You have designed it, you have been given the floor to talk about it, all is good. However, the moment the time comes for questions, we are now in a street fight. Why a street fight? Because in a street fight there are no rules and the Q&A …
  continue reading
 
Staff can be a nightmare. Teams are composed of the most difficult material ever created - people. That requires many capabilities, but two in particular from leaders: communication and people skills. Ironically, leaders are often seriously deficient in one or both. One type of personality who gets to become the leader are the hard driving, take no…
  continue reading
 
Enterprise killers can include Customer Service. We know that all interfaces with the customer are designed by people. It can be on-line conversations with AI robots or in-store interactions, but the driving force behind all of these activities are the people in our employ. The way people think and act is a product of the culture of the organisatio…
  continue reading
 
Don’t let your speaker introduction be a disaster. Usually when we are speaking we are introduced twice. Once at the very start by the MC when they kick off proceedings and then later just before our segment of the talk. The MC’s role is quite simple. It is to set the stage for the speaker, to bring something of their history, their achievements an…
  continue reading
 
Suddenly you hear your name being called upon and you are being requested to make a few remarks. Uh oh. No preparation, no warning and no escape. What do you do? Extemporaneous speaking is one of the most difficult tasks for a presenter. It could be during an internal meeting, a session with the big bosses in attendance or at a public venue. One mo…
  continue reading
 
Change is hard to create anywhere in the world. Getting things to change in Japan also has its own set of challenges. The typical expat leader, sent to Japan, notices some things that need changing. Usually the Japan part of the organisation is not really part of the organisation. It is sitting off to the side, like a distant moon orbiting the HQ b…
  continue reading
 
Last week we talked about when presenting, you need to transfer your energy to the audience. However don’t have your energy levels at the maximum volume all the time. That just wears an audience out and wears you out too. Instead, you need to have some variation. Very strong and then sometimes very soft. And I mean drop it right down. Remember to h…
  continue reading
 
This is a tricky part of designing and delivering our presentations. Think back to the last few presentations you have attended and can you remember anything from the close of their speech? Can you remember much about the speaker? This close should be the highlight of their talk, the piece that brings it all together, their rallying cry for the mai…
  continue reading
 
As the leader we have to work on the presumption that people know what they are doing. It is impossible to micro manage every single person, every moment of the day. By the way, who would want to do that anyway? The issues arise when things deviate from the track we think they are on or expect that they are on. We find that a process has been fines…
  continue reading
 
Life is busy, busy today. Communications has sped up business to an extent unthinkable even ten years ago. Every company is a publisher now, due to social media’s pervasiveness. Content marketing is driving original content creation and release. LinkedIn, Instagram and Facebook are favouring live video, so we have to become television talents. Voic…
  continue reading
 
Having an audience interested enough in your topic to ask questions is a heartening occurrence. Japan can be a bit tricky though because people are shy to ask questions. Culturally the thinking is different to the West. In most western countries we ask questions because we want to know more. We don’t think that we are being disrespectful by implyin…
  continue reading
 
Teams are fluid. People move or leave and new people join. Targets go up every year. The compliance and regulatory requirements become more stringent, the market pivots and bites you, currency fluctuations take you from hero to zero in short order. Head office is always annoying. There are so many aspects of business which line up against having a …
  continue reading
 
The hero’s journey is for the very, very few. I did it my way, I slaved away in a garret and got to the top, I realised the American dream – all good stuff, but an illusion for most. The reality is there are more of us who need the cooperation of others, than those who can succeed despite others. The age of the “one” has been taken over by the age …
  continue reading
 
Normally, as the seller, we are getting told “no” in sales, rather than the other way around. When salespeople become desperate to hit their numbers, they start to do crazy things. They start telling lies to the buyer, they exaggerate the scope of the solution, they savagely discount the price, they overpromise on the follow-up, they agree to horre…
  continue reading
 
Gaining credibility as a speaker is obviously important. We often do this by telling our own experiences. However, having too much focus on us and away from the interests of the audience is a fine line we must tread carefully. When we get this wrong, a lot of valuable speaking time gets taken up and we face the danger of losing our audience. They a…
  continue reading
 
We are on the cusp of a change amongst youth in Japan. Those already entered into the workforce have memories of the Lehman Shock and the triple whammy of earthquake, tsunami and nuclear core meltdown and the impact this had on the job market. They are looking for security of employ and family life, because of the fragility of both were exposed to …
  continue reading
 
What are the chances of getting a “no” to your offer in sales? Probably around 70% of the time, this is what we will get. Given that type of frequency and hit rate, you would think that salespeople would be masters of dealing with this type of response. You would be wrong. The chemicals kick in and sales people lose all reason. I was reminded of th…
  continue reading
 
It is a bad sign when a presentation makes me sleepy, especially if it is at lunch time. It is very common to have speakers address a topic over a lunch to a group of attendees. After lunch, you might explain away a bit of the drowsiness, but during the lunch is a warning sign. The speaker had good voice strength, so nobody was struggling to hear h…
  continue reading
 
All interfaces with the customer are designed by people. It can be on-line conversations with robots or in store interactions, but the driving force behind all of these activities are the people in our employ. The way people think and act is a product of the culture of the organisation. That culture is the accountability of senior management. The c…
  continue reading
 
The object of a sale is to exchange a good or a service for money. The degree to which that money can exceed the variable and fixed costs associated with delivering it, determines the success and longevity of the company. We all know that nothing happens in business without a sale. If that is the case then salespeople have a critical role to produc…
  continue reading
 
Questions in general are powerful tools for speakers. They bring focus to key points we want to get across. They are particularly useful in getting our audience engaged. They also have danger within them. Knowing when to use questions and what types of questions to use are things which must be worked out in the planning of the presentation and shou…
  continue reading
 
We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations composed entirely of seemingly impenetrable codes. They are handy though and this one R.E.AL. is short and serviceable to describe best practice leadership attributes. It always good to have evidence around pontification. This summary of the great a…
  continue reading
 
Projects are too common. Because of this we take them for granted, seeing them as part of everyday work, but we don’t approach them properly. We usually gather the team together and then dive straight into the details of the project, without really applying a professional approach. We certainly don’t apply as much planning expertise to the task as …
  continue reading
 
Zen study is a way to strip out all of the non-essentials in life. The noise, the distraction, the things that are not so important. People sit around concentrating on their breath cycle or one word or any number of other methods to quiet the mind. They are seeking to get more clarity about themselves and what are their real priorities. As presente…
  continue reading
 
Projects have been around for a long time of course and in the modern era we have accumulated a vast amount of best practice on how to manage them. It isn’t usually that we don’t know what to do, it is that we don’t actually do it. We get into trouble when we just leap in and dig straight into the logistical entrails, without giving enough thought …
  continue reading
 
Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute it is gone. One company representative is so spectacularly helpful and then next one is seemingly possessed by evil spirits and demonic. As companies how do we get the angels inside our staff to engage with the clients, rather than having rep…
  continue reading
 
I have often thought there are so many lessons from the martial arts for our businesses. Here are my musings after 50 plus years of training in traditional Shitoryu Karate. Stepping on to the floor The dojo is the ultimate equalizer. Whether you arrived by chauffeur driven Roller or took Shanks’s mare, once you step on to that dojo floor only your …
  continue reading
 
Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute best to make sure you don’t get to talk to the boss. They won’t tell you their name, they don’t offer to take a message for you, the whole vibe is “get lost”. If you don’t know the precise name of the person you want to speak with, then the wall…
  continue reading
 
I am sitting there with a crowd of people attending a presentation on blockchain technology. Some are very technical people active in the crypto currency area, some run their own tech businesses. Our presenter has amazing experience in this area, having worked for some very big names in the industry. He also has his own company to promote as well a…
  continue reading
 
Focus is under constant attack. The speed of business makes longer term planning a dubious endeavor. Projecting 5 years forward sounds reasonable. That is until you go back 5 years and look at all the changes that have taken place through technology, societal attitudinal changes, business realities and logistics. The leader is supposed to be defini…
  continue reading
 
Because the vast majority of people in sales have no idea what they are doing, they are making it up as they go along. Wouldn’t it be better to have a roadmap to progress the making of a sale? This roadmap will keep us on track and not allow the buyer to take us off on a tangent that leads to nowhere. Foundering around with no central direction was…
  continue reading
 
At the start of our class on High Impact Presentations, we ask the participants to think about what type of impression they would like to have linger with their audience, after their presentation has been completed. How about you? When people are filing out of the venue, what things would you like to hear about your presentation, if you were able t…
  continue reading
 
For decades I drove myself hard, based on a fundamental fallacy. Fear of a future of living in a cardboard box haunted me. I pushed hard so that cardboard box and I would never become well acquainted. You see homeless people in Japan and other countries living that way and it is a reality for them, that they never chose. It happened to them anyway.…
  continue reading
 
Knowledge of the specifications, functionality, inner workings are all fine and dandy but not enough anymore. Increasingly technically specialised people are being asked to deal with people other than their normal counterparts. Once upon a time, the engineers spoke with other engineers on the buyer side and that was about it. A nerdy lovefest on th…
  continue reading
 
Sales is a tough enough job without having additional complications. Clients can be very demanding, often we depend on logistics departments and production divisions, to get the purchase to the buyer. We can’t control the quality, but we have total responsibility, as far as the client is concerned. There is the constant pressure of producing revenu…
  continue reading
 
Loading …

Quick Reference Guide

Listen to this show while you explore
Play