Best Jim Marous Podcasts (2025)

1
How KeyBank Competes in the Age of Giants and Disruptors 41:57

4d ago41:57

41:57

Regional and community financial institutions face unprecedented challenges from both banking giants and nimble fintech startups. But size isn't the determining factor for success in today's financial landscape – rather, it's the ability to foster an innovative culture, make strategic partnerships, and leverage data effectively. As part of the Exec…

1
Mountain America's Member-Centric Digital Evolution 33:02

2d ago33:02

33:02

In this episode of the FIsionaries Podcast, we're joined by James Hilton, VP of Product Management for Digital Solutions, and Jesse Evenson, Director of Quality and Site Reliability, from Mountain America Credit Union in Salt Lake City. With a legacy of member-focused service primarily through branches, MACU is navigating the challenge of creating …

1
NASA Federal's Formula for Digital Transformation Success 38:10

4d ago38:10

38:10

In this episode of the FIsionaries Podcast from Co:lab 2025, I'm joined by Liam Petraska, Digital Banking Manager at NASA Federal Credit Union. Petraska shares the remarkable story of how the $5.5 billion credit union transformed its member experience from a dated platform with 1.3-star reviews to a modern solution earning 4.8 stars in less than 18…

1
Evolution of Product Innovation in the AI Era 44:33

9d ago44:33

44:33

Product innovation in banking faces significant challenges, including legacy systems, regulatory constraints, risk aversion, and the need to balance digital transformation with traditional services. In this episode of Banking Transformed, we explore the dynamic landscape of banking product management with Puneet Chhahira, VP and Head of Product Man…

1
Episode 21 - Nathalie Larue, Senior Vice President, Personal Services, Desjardins Group 33:46

9d ago33:46

33:46

Desjardins EVP Nathalie Larue shares how empathy, AI, and member-first values are transforming digital banking. Watch the full Banking on Innovation episode. In this episode of Banking on Innovation, Nathalie Larue, EVP and Head of Personal Banking at Desjardins Group, joins Jody Bhagat, President of Global Banking at Personetics, for a compelling …

1
Unlocking Growth Mode Series #3 How Banks Are Failing Their Most Valuable Clients 49:31

10d ago49:31

49:31

While consumer digital banking has seen tremendous innovation, commercial and wealth management sectors often lag behind, creating frustration for some of banking's most valuable customers. We're joined on the Banking Transformed podcast by Alex Jimenez, Lead Principal Consultant at Backbase. Alex helps us understand the critical differences betwee…

1
An Inside Look at Zions Bank's Core Systems Modernization 43:37

11d ago43:37

43:37

In an industry where legacy infrastructure often dates back decades, core conversions represent immense challenges and transformative opportunities. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, we had the opportunity to speak with Jennifer Smith, Chief Information Officer of Zions B…

1
Aligning Technology and Strategy for Banking Success 53:57

16d ago53:57

53:57

This episode of the Banking Transformed podcast, as part of the Experience Factor series, sponsored by Q2, tackles the persistent gap between recognized trends and strategic priorities revealed in the 2025 Retail Banking Trends report. Fabio Biasella from EngageFI helps listeners develop frameworks for ensuring technology investments directly enhan…

1
How U.S. Bank is Building a Resilient Digital Bank 44:27

18d ago44:27

44:27

As financial institutions navigate an increasingly complex digital landscape, they face the dual challenge of driving innovation while maintaining the security and reliability that customers expect. Dominic Venturo, Senior Vice President and Chief Digital Officer at U.S. Bank, has been at the forefront of US Bank's digital transformation, helping h…

1
Unlocking Growth Mode Series #2 Bridging Digital Banking Implementation Gaps 35:30

24d ago35:30

35:30

In the financial services industry, we often see a critical gap between technological potential and practical implementation. Financial institutions must bridge this divide, moving beyond the excitement of new technology to achieve measurable outcomes that impact both customer experience and operational efficiency. Today, we're joined on the Bankin…

1
How the CBA Is Navigating Washington's Shifting Political Landscape 39:54

25d ago39:54

39:54

With significant shifts in Washington's political dynamics and new regulatory challenges emerging across the banking sector, our discussion today will explore how the CBA is evolving to address these changes while balancing the needs of financial institutions and consumers alike. As part of the Executive Leadership Series, sponsored by Naehas and r…

1
Banking Under Siege: Building Resilience Against Rising Fraud 40:24

1M ago40:24

40:24

Since 2020, financial institutions have faced a perfect storm – rising funding costs, increased delinquencies, and now, a dramatic surge in sophisticated fraud attacks. We're joined on the Banking Transformed podcast by two experts from TransUnion who are at the forefront of understanding and combating these threats: Joshua Turnbull, VP of Card and…

1
Episode 20 - David M. Brear Global CEO, 11: FS 40:35

1M ago40:35

40:35

In this episode of Banking on Innovation, David M. Brear, CEO of 11:FS, joins Jody Bhagat, President of Global Banking at Personetics, to share his bold vision for the future of banking. As customers demand more personalized, value-driven engagement, banks must move beyond product promotions to deliver intelligent, contextual experiences. This conv…

1
From Seasonal Marketing to Timely Member Solutions at 3Rivers Federal Credit Union 31:04

1M ago31:04

31:04

From democratizing data across the organization to creating timely, personalized experiences for their 114,000 members, Chad Gramling, AVP of business intelligence at 3Rivers Federal Credit Union, explains how 3Rivers abandoned the traditional seasonal marketing calendar in favor of always-on, data-driven member engagement. Learn how 3Rivers integr…

1
How Ally Bank is Using AI to Reshape Financial Services 41:49

1M ago41:49

41:49

In an industry where customer trust is paramount, financial institutions like Ally are navigating the delicate balance between rapid innovation and robust security. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, we'll explore how Ally has leveraged generative AI to streamline operatio…

1
Meaningful Banking Innovation at First Fidelity Bank 31:34

1M ago31:34

31:34

With assets of $2.7 billion, First Fidelity Bank has nearly doubled in size since 2017. My conversation with John Symcox, Senior Vice President and Chief Innovation Officer at First Fidelity Bank, explores how smaller financial institutions can innovate at speed and scale, particularly in the underserved treasury management and commercial banking a…

1
Unlocking Growth Mode Series #1 Unlocking Banking's Growth Mode 39:30

1M ago39:30

39:30

The banking industry faces unprecedented pressure to shift from reactive service models to proactive engagement strategies. However, many institutions are still hindered by fragmented customer data, disconnected channels, and limited AI capabilities. Banking's future belongs to institutions that can harness unified data, artificial intelligence, an…

1
How Jenius Bank is Revolutionizing Banking with Personalized Insights 35:10

1M ago35:10

35:10

In less than two years, Jenius Bank has surpassed $2 billion in deposits and loans, and recently launched a next-generation mobile and online banking platform that promises to transform how customers understand and manage their finances. The focus has been on leveraging technology to deliver personalized insights, eliminating fees, and helping cust…

1
From Data Overload to Strategic Insights 51:57

1M ago51:57

51:57

Despite having accumulated vast amounts of customer data for decades, many financial institutions struggle to effectively harness this information for strategic advantage. Legacy systems, organizational silos, and competing priorities often leave valuable data isolated and underutilized. Meanwhile, the rapid advancement of artificial intelligence a…

1
How Top Banks Are Turning Customer Experience into Sustainable Growth 52:52

2M ago52:52

52:52

In a world saturated with digital noise, where customer loyalty is increasingly rare, how can traditional banks not just survive, but thrive? I’m joined on the Banking Transformed podcast by Kartik Ramakrishnan, CEO of Financial Services at Capgemini, to discuss the eye-opening findings from their just-released 2025 World Retail Banking Report. Thi…

1
Stop Marketing Like It’s 1999 45:53

2M ago45:53

45:53

In an evolving banking ecosystem, CMOs must approach AI as a transformative force while avoiding the pitfalls of short-term thinking. To drive differentiation, forward-thinking marketing leaders must leverage first-party data foundations, AI tools, and human creativity and stop marketing like it’s in 1999. On today’s episode of Banking Transformed,…

1
Beyond the Hype: AI Applications Transforming Banking 47:28

2M ago47:28

47:28

According to Avanade's latest AI Value Report, 59% of these institutions have already embarked on AI transformation journeys, with a third claiming completion. Yet beneath this enthusiasm lies a complex reality: many banks expect quick returns while still building fundamental capabilities in data management, security, and infrastructure. Joining me…

1
Episode 19 - Jim Marous, Owner & Host - Banking Transformed Podcast, Co-Publisher - The Financial Brand 38:58

2M ago38:58

38:58

Banking influencer Jim Marous joins Jody Bhagat to discuss how institutions can move beyond basic personalization to create truly personal customer relationships. Learn why the biggest threat to banks isn't account closure – it's "silent attrition" as customers quietly shift their most profitable activities elsewhere. Key Topics: 0:00 - Introductio…

1
ProSight Doubles Down on Helping the Banking Industry Thrive 46:30

2M ago46:30

46:30

As financial institutions navigate rapid technological change, evolving customer expectations, and increasingly complex regulatory environments, industry associations like ProSight play a crucial role in providing guidance, resources, and community. My guest on the Banking Transformed podcast is Debbie Bianucci, who led BAI for nearly 30 years befo…

1
Revolutionizing Small Business Banking in 2025 49:29

2M ago49:29

49:29

Small businesses are facing unprecedented challenges alongside remarkable opportunities as they respond to the digitalization of engagement, an uncertain geopolitical landscape and increasing consumer expectations. More than ever they want their financial institution to be a partner in their journey. In this episode of Banking Transformed, we sit d…

1
How Experience-Driven Design Is Revolutionizing Physical Engagement 53:16

2M ago53:16

53:16

As financial institutions navigate the challenges of digital transformation while maintaining relevant physical spaces, organizations must focus on reimagining how to connect with customers in an increasingly digital world. This must include a shift from transaction-focused branch designs to experience-centered environments that prioritize consulta…

1
Building Engagement at Speed and Scale 49:28

3M ago49:28

49:28

Financial institutions face unprecedented challenges in product innovation and customer communication. From managing complex compliance requirements to optimizing offer management across multiple channels, banks struggle with outdated systems that hinder their ability to compete effectively. Today, we're joined on the Banking Transformed podcast by…

1
Unlocking Patterns of Success in Digital Transformation 57:50

3M ago57:50

57:50

In today’s rapidly evolving world of fintech and digital transformation, success is often painted as a glamorous journey of resilience and grit. But the reality is far more complex—and far less forgiving. In this episode of Banking Transformed, we sit down with renowned fintech leader and author Leda Glyptis to explore the hard truths behind buildi…

1
2025 Banking Forecast: Why Technology Alone Won't Drive Growth 44:40

3M ago44:40

44:40

The 2025 Retail Banking Trends and Priorities Report reveals an industry in transition. While 51% of institutions are actively implementing digital transformation efforts, 22% struggle with implementation or have halted their efforts. Key priorities focus on improving digital experiences (52%) and enhancing data capabilities (33%), while AI adoptio…

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Jim Marous Podcasts

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