You can’t ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you’re soaking up what I’m spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podca ...
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284. The Next Era of The Ops Authority: The debut of The Shop for Ops
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37:41In this episode of The Ops Authority Podcast, I'm pulling back the curtain on a bold new vision I've had brewing for over a year. I'm taking you inside the evolution of our business and the creation of something that's going to change the game for every single operator out there: the Shop for Ops. This is more than a product launch; this is a new e…
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283. How Natalie found her business besties and a BTS of their 8 year Mastermind
1:10:26
1:10:26
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1:10:26What happens when four women commit to growing and rising together through eight years of life and leadership? A whole lot of laughs, lessons, and legacy. I sat down with Kate, Kelly Snyder, and Erin Chase, my closest friends and the core of what has become an unshakable mastermind carefully built over the past 8 years. We’re sharing the messy begi…
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282. The Journey of Becoming the DOO at The Ops Authority
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27:38In this episode of the Ops Authority Podcast, I'm giving you a behind-the-scenes look at the path to becoming the DOO here at the Ops Authority. I’m sharing the entire four-year journey of Alex, our newly promoted Director of Operations. From her start as my first full-time hire to now leading our matrix team and mastering financial strategy, this …
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281. The Ops Edition #6: Ops Edition: Boundaries, Belief, and Better Business Models with Lynette Robinson
32:10
32:10
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32:10This isn't just another Q&A episode; it's an inside look at how high-performing operators think through challenges and shape smarter, more intentional business models. I'm joined by Lynette Robinson for this special Ops Edition of The Ops Authority Podcast, where we answer real, nuanced questions from our community. We cover VIP day structures, new…
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280. The Ops Edition #5 | Ops Edition: The Truth About Summits, Sales, and Systems with Lynette Robinson
29:19
29:19
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29:19Ready to sharpen your operational strategy and finally simplify the way you work? In this Ops Edition episode, I’m joined by Lynette Robinson to tackle questions that every service-based operator faces at some point. We’re breaking down exactly where to share your visual process during the client journey, whether or not summits are truly worth your…
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279. Current Obstacles for Operators and How I'm Coaching Them
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17:43Inside this episode of The Ops Authority Podcast, I’m diving into two of the real-time obstacles for operators inside our alumni coaching program. These are operators who are actively working in other people’s businesses, and they’re facing challenges you may be navigating too. I walk you through how I’m coaching them, including how to overcome imp…
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278. How a Military Veteran Built a Purpose-Driven Business Through the DOO Certification with Megan Gephart
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50:04Have you ever wondered what it looks like to completely redefine your career while staying true to your deepest passions? I'm joined by Megan Gephart, a proud alumni of the Director of Operations Certification Program. Megan shares her inspiring journey from Army veteran and mindset coach to certified DOO and business owner. We dive into how her pa…
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277. How I Have Cultivated a Remote Team that Stays
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27:44
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27:44In this solo episode, I'm sharing a behind-the-scenes look at how I've built and retained a high-performing remote team here at The Ops Authority. With an average tenure of over three years on our small but mighty team, I’m reflecting on the intentional (and sometimes accidental) leadership strategies that helped make this happen. From hiring with …
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276. Creating A Scalable Offer Without Abandoning Your High-Touch Style with AnnMarie Rose
31:59
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31:59What if you could scale your business without sacrificing the personalized service your clients love you for? In this episode of The Ops Authority podcast, I’m joined by AnnMarie Rose, a expert scaling strategist who helps service providers build thriving, fulfilling businesses that don’t require a complete overhaul. We’re diving into what it reall…
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275. Should You Scale an Agency or Remain a Solopreneur with Annie Hillman
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39:46In this episode of The Ops Authority podcast, I’m joined by Annie Hillman, founder of 1428 Financial, for a transparent conversation about the real financial considerations behind scaling an agency. Whether you're seeing a spike in demand or dreaming of building a team, you need to hear what Annie has to say about pricing, budgeting, and profitabil…
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274. The Ops Edition #4: Operators Questions Answered by Experts with Lynette Robinson
48:17
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48:17Have you ever felt overwhelmed by a fast-moving leader, unsure how to elevate yourself from implementation to strategy, or in need of a stronger support system? You’re not alone. In this episode of The Ops Authority Podcast, I’m sitting down with my trusted friend and operations expert, Lynette Robinson, to answer the most pressing questions from o…
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273. Nikki Nash Reveals Her Client Acquisition Blueprint
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46:26Ever feel like you’re shouting into the void, hoping your dream clients will magically appear? You’re not alone! In this episode, marketing expert and author of Market Your Genius, Nikki Nash, spills her step-by-step client acquisition blueprint—helping you find, attract, and actually land the right clients without wasting time on the wrong ones. L…
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AI is everywhere right now, and if you’re an operator, you may be wondering, “Will AI replace my job?” In this episode, I break down the reality of the role of AI in operations and what it means for our future. While AI can help with automation, efficiency, and content creation, it cannot replace the human insight, emotional intelligence, and adapt…
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271. From Classroom to Operations: A Teacher’s Journey to Director of Ops Success with Cassie Fleming
42:50
42:50
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42:50Cassie, a graduate of the Director of OPS Certification program, shares her inspiring journey of stepping into operations and building a thriving business. This episode highlights the importance of emotional intelligence and resourcefulness in creating impactful systems, the game-changing Strategic Mapping Model™ for launching and growing a busines…
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270. The Ops Edition #3: Operators Questions Answered by Experts with Lynette Robinson
44:35
44:35
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44:35In this episode of The Ops Authority Podcast, we’re exploring how operations professionals can confidently articulate their value and make meaningful connections. From crafting a clear, concise message to leveraging local networking strategies, we discuss practical tips that can elevate your career and business. Whether you're just starting as a ne…
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269. 2025 State of the Union for Service Providers - Part Two
1:12:31
1:12:31
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1:12:31For the past three years, I have been honored to gather together some amazing peers who’s big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. In this s…
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268. 2025 State of the Union for Service Providers - Part One
55:06
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55:06For the past three years, I have been honored to gather together some amazing peers who’s big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. This year…
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267. How to use LinkedIn as an Operator with Sophia Vega
45:56
45:56
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45:56After transitioning from decades as an educator, Sophia discovered her talent in digital marketing, particularly SEO and LinkedIn. She explains the power of LinkedIn over platforms like Facebook or Instagram for operators to build meaningful client relationships. We discuss the benefits of leveraging organic marketing in platforms like LinkedIn ove…
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Today on The Ops Authority Podcast, I’m sharing the four-quadrant framework to help you as an operations professional understand the value of annual reflections as 2024 ends. I’m sharing how you can apply this framework to various aspects of business, such as marketing, operations, or individual team members. Systematic reflection helps you identif…
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265. 8 Insights from 8 years of business success
49:33
49:33
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49:33Today on The Ops Authority Podcast, I'm sharing my personal journey from corporate America to entrepreneurship, the challenges I faced, and the strategies that helped me achieve business success. I’m diving into 8 key lessons that have kept me motivated and helped me scale my business while staying true to my purpose. Plus, I’ll be sharing insights…
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264. The Ops Edition #2: Operators Questions Answered by Experts with Lynette Robinson
34:51
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34:51In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for another episode of the "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss key metrics for tracking to drive meaningful impact and how to navigate …
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263. How the DOO Certification Up-Leveled Her Employment & Company Revenue with Jocelynne Isaacs
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37:09On today’s episode of The Ops Authority Podcast, we’re featuring Jocelynne Isaacs, a forward-thinking Director of Operations with a DOO certification under her belt. We explore the dynamic journey of applying operational excellence across multiple business contexts, from leading established companies to launching new ventures. Jocelynne shares valu…
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262. An Operator's Insights: From Army to Billion Dollar Company with Amber Monaco
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47:10In this episode of The Ops Authority Podcast, we're diving deep into the operational journey with Amber Monaco, owner of "You Need an Amber." From her start as a Navy paralegal to becoming a sought-after operations specialist, Amber shares invaluable operators' insights for professionals at all stages. We explore strategies for diversifying your op…
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261. The Ops Edition: Operators Questions Answered by Experts with Lynette Robinson
34:36
34:36
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34:36In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for our new "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss innovative ways to surprise and delight retainer clients, strategies for effectively ma…
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260. Using Your Voice to Build Trust and Attract Clients with Jessica Rasdall
37:14
37:14
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37:14On today’s episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Jessica shares strategies for creating trust and intimacy at scale. We highlight the power of …
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259. How to Guide Your Clients Through a Leadership Sabbatical with Alyson Caffrey
37:06
37:06
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37:06Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a “leadership sabbatical”. This structured approach allows overwhelmed business leaders to step back from daily operations and focus on strategic decision-making. Alyson outlines …
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258. Powerful Ways to Grow as an Operator (Even if You're Not Ready for the DOO Certification)
28:38
28:38
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28:38Today on The Ops Authority Podcast I’m sharing some powerful ways to grow as an operator — even if you’re not ready for the DOO Certification! I am sharing the concept of your “next best self” (NBS) as a guiding principle for development. I share the importance of a supportive network, self-awareness, and motivation. I am also sharing a way that yo…
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257. From Actress to DOO: A Story of How Action Overcame Obstacles with Mylesha Morgan Ramey
38:02
38:02
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38:02Welcome back to another episode of The Ops Authority podcast! On today’s episode, I have Mylesha Morgan Ramey on to share her inspiring journey from actress to DOO. Mylesha shares her unconventional career path, the challenges she faced, including a significant layoff, and how the DOO Certification and community played a crucial role in her transfo…
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256. How the Employee Path of the DOO Certification Set Bonnie Hoffman Up for Success
43:13
43:13
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43:13Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today’s episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to success within our employee track. We chat about the impo…
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255. The Specific Steps I Take to Successfully Scale Small Businesses
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35:57On today’s episode I am sharing the specific steps that I take to scale small businesses. I introduce my seven-step method that is specifically designed to help small businesses grow effectively. I highlight the importance of operational leadership, structured processes, and strategic planning while also sharing about the need for financial awarene…
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254. How to Position Yourself as a Strategic Partner with the Strategic Mapping Model™
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22:52Welcome back to another episode of The Ops Authority Podcast! Today, I'll be discussing how to position yourself as a strategic partner using the Strategic Mapping Model™. I'll emphasize the importance of understanding a leader's vision and both the current and future state of the business. This model effectively identifies what is working and what…
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253. How Strategic Mapping™ Opened Doors for Kim Howard
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36:36
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36:36Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares…
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252. Natalie's Journey of Leadership, Legacy, and Learning While Balancing a Family
47:19
47:19
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47:19On today’s episode, I am sharing an episode that I did on the podcast “Growing Pains” with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. We discuss the challenges of leaving a corporate career to start a business while prioritizing family. I emphasize the importance of intuition, empathy, an…
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251. The Power of Case Studies for Service Providers with Dana Owens
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48:51Have you used case studies in your business? On today’s episode, I am chatting with Dana Owens, owner of Next Level Copy, where we dive into the power of case studies for service providers. We discuss how case studies not only establish credibility but also showcase the effectiveness of our services and help attract our ideal clients. Case studies …
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250. How to Coach the Leader When You're a DOO with Lee Chaix McDonough
42:15
42:15
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42:15Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today’s episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessi…
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249. How To Sell Your Services When You Prefer to Be Behind the Scenes with Ryann Dowdy
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44:01As operators, we are used to being behind the scenes. It’s where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today’s episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing spec…
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248. Natalie's Interview: Confessions of a Terrible Leader
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32:51I had the honor to be invited as a guest on “Confessions of a Terrible Leader” with Layci Nelson. I’m excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing o…
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247. How Kara Barnes Designed Work She Loves After the DOO Certification
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49:08
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49:08Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I'm thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly loves. She gives a glimpse into her company, Backstage Ops, and her approach to business opera…
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246. The Journey from VA to Consultant with Sarah Neumann
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39:35Welcome back to another episode of The Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations. She’s currently a consultant with a focus on team development. We dive into Sarah’s shift from doing fr…
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245. How the Strategic Mapping Model™ Creates Freedom in Your Ops Career
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26:47On today’s episode of The Ops Authority Podcast, I am sharing more about the Strategic Mapping Model™ and its significance for Directors Of Operations. It is not just a tool but the foundation of what we do as certified Directors Of Operations. The Strategic Mapping Model™ doesn’t just streamline operations but it builds freedom. I’m sharing those …
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244. The Difference Between Strategic Mapping and a Business Plan
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25:56
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25:56Do you know the difference between a business plan and a Strategic Mapping Model™? In today's episode, I am sharing those differences. The Strategic Mapping Model™ is taught in the Director of Operations Certification Program and is more practical for small businesses in today’s digital economy. It provides a clear, interactive framework that align…
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Welcome back to another episode of The Ops Authority Podcast! I am excited to share this one with you today. Once you become a Director of Operations, there are many routes to take in your business. Here, I am going to share 6 ways that you can design your DOO business! From Strategic Mapping™ to project management, you can take many routes. Tune i…
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242. Understanding Assessments Used by Service Providers
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23:16On today’s episode, I am sharing the different types of assessments. These are particularly important in the hiring process. I’m diving deeper into the significance of the Kolbe A assessment and how knowing this can make a difference as a DOO! I even share how this assessment identifies strengths and helps match others to the right business roles. …
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241. 3 Ways to Convert Discovery Calls in 2024
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21:04Are you having trouble converting discovery calls to paid clients? On today’s episode, I am sharing the 3 ways to convert these discovery calls! I discuss key strategies such as showcasing leadership and adaptability, actively listening, and providing tailored solutions. Tune in to hear how to move your prospective clients to paying clients! For fu…
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240. Set Yourself Apart in Your Next Interview
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23:08Are you ready for your next interview? On today’s episode, I am sharing tips with you that you can use to set yourself apart! I share the importance of researching the company, understanding the job description, and using strategic thinking. I give you practical tips for crafting a strong introduction, giving clear answers, and maintaining professi…
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239. Upwork and Insight for Finding New Work and Clients with Meighan O'Toole
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39:37
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39:37Have you used Upwork to land clients? On today’s episode, I have Meighan O’Toole on to share more about her tactics for landing clients in our current market, with the use of Upwork! We unpacked the strategies and insights Meighan uses for service providers ready to gain more clients through Upwork. Tune in to hear all of the advice that she has to…
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Do you need clients? With this shifting market, I’m sharing ways that you can land clients now! I’m giving you several tips that you can use to push forward and land clients even with a changing economy. I share ideas such as recognizing the shift that has happened since the pandemic, setting clear goals, and maintaining regular client outreach. I …
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237. 3 Actions Operators Should Take When Imposter Syndrome Sets In
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27:51Has imposter syndrome ever held you back? On today’s episode, I tackle the issue of imposter syndrome. I share my personal experience with imposter syndrome and give you a little interesting background on the history of it. I also share 3 actionable tips that you can take to overcome it, so that you don’t stay stuck! Tune in to hear more! For full …
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236. A Fulfilling Career Journey Because of the DOO Certification with Martina Douglas
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50:40Are you ready for a fulfilling career? In today’s episode, I have Martina Douglas on sharing more about her journey through the DOO certification. We dive into how she made the leap into the DOO certification and how it has had a profound effect on her career. She shares more about what the DOO certification looked like for her and her success in t…
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235. Strategic Leadership in Government Contracting: Stephanie Marquardt's DOO Certification Journey
35:23
35:23
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35:23In this DOO success story, I chatted with Stephanie Marquardt, the founder and CEO of Continuous Synergy LLC. We talked more about the work that she does with government contracting and the importance of operations, systems, and processes. Stephanie shares her personal journey with the DOO certification program and how it has been beneficial to her…
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