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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Brion Hurley from Business Performance Improvement shares his takes and thoughts on a variety of topics related to process improvement (specifically Lean and Six Sigma methods), Bursts are rapid improvement activities, so this sounded like a good word to use for these short audio clips. We'll try to keep them under 10 minutes each. Have a question? Use the Spotify app to leave us a voice message, and we might pick your question for our next episode!
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The Go-To Physio

Dave O'Sullivan

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The Go-To Physio Podcast helps therapists differentiate themselves from other therapists by making sense of the most complex patients symptoms, effectively explain the problem & solution for complete buy in & design a bespoke step by step treatment plan for complete patient adherence while empowering your patients to build resilience that ethically increases your revenue, retention, referrals & reputation as the Go-To Therapist in your town! Dave O'Sullivan is the Current England rugby leagu ...
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MarketoApp podcast is for Growth Hackers, Digital Marketers and Product Managers. Here you'll only listen about Growth and Marketing. We believe that only to do the right marketing is not the best way to grow, it used to work way back in early days of digital marketing era. Now every channel and your audience is mature, you also need to mature your strategy to be in industry and show the growth.
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The Accord Research Alliance Podcast

The Accord Research Alliance Podcast

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The Accord Research Alliance podcast brings you short but powerful conversations with innovators who are committed to measuring what matters in Christ-Centered relief, development, and advocacy. Hosted by Nathan Mallonee and Rodney Green.
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We believe Mission and Margin is the business of healthcare. Business of Healthcare (BOH) interviews feature innovations sustainably improving healthcare Mission & Margin. Each discussion includes a healthcare executive and innovator concentrating on the same problem. Think “Nightline” or “How I Built This” just for healthcare. Recent guests have included Bernadette Spong, Chief Financial Officer, Orlando Health, Paul Kusserow, President & CEO, Amedisys, Blake Marggraff, Founder & Chief Exec ...
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The third and final Manhattan casino proposal was voted down this week. Mayoral frontrunner Zohran Mamdani withdraws from a WABC town hall in protest of Jimmy Kimmel’s suspension -- until ABC put the talk show back on the air. And a report on Chuck Schumer’s night at the Met Opera. All that in this week's Politics Brief roundup.…
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On November 4th in New York City, voters will decide who will be their next mayor. Assembly member Zohran Mamdani won the Democratic primary, former Governor Andrew Cuomo and incumbent Mayor Eric Adams are both running on independent lines and Curtis Sliwa is running as the Republican nominee. Errol Louis, political anchor at "NY1", where he hosts …
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In this podcast, I share one of the articles I found from October 1992 about a government efficiency program at the State of Iowa, called Total Quality Government. I read through the article and share my thoughts about how it morphed into their modern improvement program. This article can be found at https://www.leansixsigmaforgood.com/new-tpm-mana…
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For the past 10 years, Thom Powers and Raphaela Neihausen have been hosting our Documentary of the Week here on WNYC. They are also co-founders of the DOC NYC Festival, which runs in the city every November. Now, Thom has written a new book called MONDO DOCUMENTARY. It covers more than 350 films that he presented as the documentary programmer for t…
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A New York state gaming commission is set to award up to three downstate casino licenses by the end of the year. And now, the number of active proposals is down to 6, after two proposed Manhattan casinos were rejected by local advisory committees this week. One was proposed for Times Square, the other for Hudson Yards. With more committee votes exp…
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Matty Graham, Managing Director at Ryze Labs, envisions a future where AI agents, or "digital twins," handle key financial transactions—and feels that this is a natural evolution of cryptocurrency. Listen as we explore strategies working to shape the future of AI commerce. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest…
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New Jersey Governor Phil Murphy recently signed a bill into law that would allow the composting of human bodies as an alternative to cremation and traditional burial. Families can choose to scatter or plant the soil that comes out of it or send it to local conservation sites where it’s used for reforestation or growing trees. Samantha Link is the d…
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Many of the produce you can find at New York City greenmarkets are indigenous to Latin America. Some are common pantry staples like tomatoes and potatoes. Others, you may not have reached for before like tomatillo, groundcherry and an herb called pápalo. Amelia Tarpey is a program and publicity manger for GrowNYC Greenmarkets. She shares what crops…
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Last month, Passaic County, New Jersey had at least three water main breaks. One early in the month affected about 200,000 people and left customers without water for six days. A long boil water advisory followed. Just this week in the Hudson County city, Hoboken, customers suffered through their third water main break in two weeks, also triggering…
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Call it Critical Mass for kids going to school. Every Wednesday for the last three school years, a caravan of about a dozen cyclists in green vests helps kids ride in the bike lane on Bergen Street from East New York to Downtown Brooklyn. The adults provide a safeguard between vehicles and the kids in the bike lane, who are headed to school in the …
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Last fall, New York City was awash in sea foam green when the New York Liberty secured their first ever WNBA championship and a victory parade down the Canyon of Heroes in Manhattan. The team’s quest to repeat begins on Sunday. The Liberty will be in Phoenix to start their first round playoff series against the Mercury. Sports reporter Priya Desai …
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New York City has a serious affordable housing shortage, but thousands of low-cost units are sitting empty. It's called warehousing and it gets people's blood boiling. In 2023, Mayor Adams stepped in with a solution: The city would pay property owners up to $25,000 to put the rent-stabilized apartments back on the market. But two and a half years l…
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Sunny Singh, founder of Adobo Fresh Burrito Franchising, talks about success in “boring” businesses and some practical insights about the business of franchising and investing in restaurants. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest Do you want to advertise on the …
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Some New Yorkers say new federal restrictions on the COVID-19 vaccine have sowed confusion about who can get the vaccine. A new executive order from Governor Hochul permits pharmacies to broadly administer COVID vaccines, but that hasn’t answered all the questions. New York State Health Commissioner James McDonald talked with WNYC's Sean Carlson to…
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Fall is just around the corner. You can feel it in the air, and you can see it at your local market. Amelia Tarpey is a program and publicity manger for GrowNYC Greenmarkets. This week on "In Season," she said it's time to get excited for grape season. Grapes can be found in season year round depending on the variety. But in New York, peak grape se…
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