Host Glenn Haussman is a well know travel industry personality, renowned industry speaker, writer, consultant, and publisher of novacancynews.com. Each show features incredible hospitality leaders that educate and empower listeners.
…
continue reading
Welcome to SMACK! Just like our name, everything we do here is a little different and yet you’ll probably have more fun here than elsewhere. SMACK Hospitality Media is your one-of-a-kind source for hospitality and tourism-related edutainment. It is our mission to provide fun and engaging content for industry professionals in modern media formats. With our podcast we aim to give everybody around the world the chance to meet key decision-makers and trailblazers of the hospitality industry. Cha ...
…
continue reading
In the increasingly crowded and competitive corporate and financial ecosystem, it’s harder than ever for companies to break through the clutter and be heard. The media, investors, agenda-driven influencers, even customers and competitors, are defining your business story on their terms. Therefore, it is imperative that companies take control and proactively drive the conversation with stakeholders in an effort to build & maintain equity value. In Welcome to the Arena from ICR, Co-Founder & C ...
…
continue reading
Today we're saying thanks to all our listeners and saying goodbye. To live shows, that is. Plenty more content coming starting next week, but we're switching up formats to make everyone's lives easier! It's been exhausting doing as many as five live shows a week for five years. Dang, that's a lot. :-)…
…
continue reading

1
949: How Noble Invests in Hotels with Adi Bhoopathy
22:44
22:44
Play later
Play later
Lists
Like
Liked
22:44Adi Bhoopathy, Managing Principal and Head of Capital Markets at Noble Investment Group, joins No Vacancy Live to share his insights from over two decades of investing in the hospitality sector. Since joining Noble in 1999, Adi has helped lead more than $4.5 billion in transactions, playing a pivotal role in shaping the firm’s investment strategy a…
…
continue reading

1
948: The Culture Shift: Inside Ben Campbell’s Bold First Year as CEO of Hospitality America
23:17
23:17
Play later
Play later
Lists
Like
Liked
23:17In his first year as CEO of Hospitality America, Ben Campbell set a bold tone by putting people and culture at the heart of the company’s strategy—well ahead of the industry curve. From earning back-to-back “Best Places to Work” awards to launching flexible PTO programs and strategic mentorship initiatives, Ben’s leadership has sparked a cultural a…
…
continue reading

1
Andy Rothman, Founder and CEO, Sinology – Ignorance is Not Bliss: Why American firms can't just ignore China
25:14
25:14
Play later
Play later
Lists
Like
Liked
25:14Given the new administration's tariff policy and the global unease we've seen in recent months, we felt it was a good time to pick the brain of someone who's spent decades studying China's economy and its evolving relationship with the United States. Andy Rothman is the founder and CEO of Sinology, a consulting firm that provides advice to institut…
…
continue reading

1
Chris Constant, CEO, Getty Realty – No Vacancy: Building a real estate empire, one convenience store at a time
27:06
27:06
Play later
Play later
Lists
Like
Liked
27:06When you stop to fill up your car with gas, you might also pop into the store to grab a quick bite, or a gatorade, or that carton of milk you forgot to get at the supermarket. One company has managed to leverage that common retail experience into a real-estate empire. Chris Constant is the president and Chief Executive Officer of Getty Realty Corp,…
…
continue reading

1
María Zarraluqui l From Legal Life to Luxury Hotels with a Spanish Twist
38:16
38:16
Play later
Play later
Lists
Like
Liked
38:16From courtroom to boardroom, now serving global hospitality with that Spanish spice. Meet María Zarraluqui, VP of Global Development at Meliá Hotels International, lawyer-turned-development-queen and Mallorca-based hospitality firecracker. We caught up with her at IHIF2025 in Berlin, where our host Florian had the mic, and María brought the magic. …
…
continue reading
Anna Blue returns to Friday Night Audit for some happy hour fun while Glenn is on location smoking ribs at Memphis in May BBQ festival making Craig, Dave and Suzane jealous.
…
continue reading

1
Adam Goldenberg, Co-founder and CEO, Fabletics – Form Fitting: How to curate individualized retail experiences
26:11
26:11
Play later
Play later
Lists
Like
Liked
26:11When you're shopping for clothes, there's a checklist of things you look for: you want them to look and feel good, you want them to last a long time, you might want them ethically and sustainably sourced, and probably most importantly, you don't want them to break the bank. In 2011 one active wear company emerged that ticked pretty much all those b…
…
continue reading
Jake Zwaagstra, CEO of TriCelta Development joins the show to explore the critical role of the Owner’s Representative in aligning teams, communicating vision, and ensuring decisions are rooted in both strategy and stakeholder understanding. We dive into how customer insights and industry trends can shape project outcomes through effective use of su…
…
continue reading
Dorraine Lallani is one of the most influential people in the hotel business you may not have heard of before. And even with decades of experience as a premier professional, somehow she still chose to join Glenn, Craig and the gang for some purported comedy. Join us for our world famous happy hour show!…
…
continue reading

1
NVL 946: Pacifica Hotels Keeps Indy Spirit Alive
30:10
30:10
Play later
Play later
Lists
Like
Liked
30:10Go inside the strategy and soul of one of the West Coast’s most distinctive hotel companies on#novacancynews with Scott Roby, Pacifica Hotels, and Chris Marquis, Invest West Financial. From bold design to smart growth, they reveal how they’re building a culture-driven, guest-focused brand that stands out in a crowded market.…
…
continue reading

1
Jereme Kent, Founder and CEO of One Power Company — High Voltage: Bringing America's electrical grid into the 21st century
28:18
28:18
Play later
Play later
Lists
Like
Liked
28:18The world has changed a lot in the last century, but it might surprise you to learn that the US power grid has remained pretty much the same. In this country, energy is by and large controlled by regional utilities with de-facto monopolies, and no real incentive to innovate. That inertia impacts the entire economy, as industrial projects are starve…
…
continue reading

1
Dan Galpern, CEO, DanceOne – Making Moves: What it takes to build a global dance juggernaut
24:50
24:50
Play later
Play later
Lists
Like
Liked
24:50Summary: We may not talk about them the same way we talk about basketball or baseball players, but make no mistake, dancers are elite athletes. Their training is intense, and the competition is fierce. And with Breakdancing at the Olympics, dance content flooding TikTok, and dance competition shows all over TV, there's never been more interest in t…
…
continue reading

1
Richard Hyde l Swiping Right on Luxury & Small Hotels
56:59
56:59
Play later
Play later
Lists
Like
Liked
56:59Swiping Right on Luxury & Small Hotels. The wait is finally over… As you might know, Richard Hyde, COO of Small Luxury Hotels of the World, took the hot seat SMACK Live at Young Hoteliers Summit at #EHL in Lausanne and here comes his podcast episode. From his slide into hospitality to building what he calls the “Tinder of Hotels” – matching dream s…
…
continue reading

1
Inside the Legendary Royal Sonesta New Orleans | Hospitality Stories from Bourbon Street
9:50
9:50
Play later
Play later
Lists
Like
Liked
9:50Step inside the heart of Bourbon Street with Royal Sonesta New Orleans GM David Bilbe on #NoVacancyNews. From historic #neworleans charm to future renovations, this tour gives you a front-row seat to one of the most irreplaceable hotel assets in America. 🔹 Highlights: Growing up with Royal Sonesta — why this hotel holds personal meaning for GM Davi…
…
continue reading

1
FNA 173: Travel Hacks or Hack Podcasters?
1:02:29
1:02:29
Play later
Play later
Lists
Like
Liked
1:02:29Russell Edmond—better known as Russell of Hotels— joins Friday Night Audit to swap podcasting stories and content tragedies. We’ve got Craig, Producer Dave, Dr. Producer Suzanne with some travel hacks and more on our quest for hospitality’s biggest pet peeve.
…
continue reading
Glenn and Anthony chat about hotel news and everything else on their minds
…
continue reading

1
Why This Hotel Brand is Flipping the Franchise Script
2:41
2:41
Play later
Play later
Lists
Like
Liked
2:41Last week while #NoVacancyNews was at AAHOA’s #aahoacon25 I spoke with Chris Guimbellot, President & CEO of HI Hotels (Hospitality International). 👉 Highlights you won’t want to miss: • 💼 How HI Hotels’ Advisory Council is steering real change across the brand (01:00) • 🏆 The launch of the “Best of the Best” program—and why it flips the script on t…
…
continue reading

1
AHLA's Kevin Carey Talks Power, Progress & the Future of Hospitality at AHLA ForWard Conference
9:19
9:19
Play later
Play later
Lists
Like
Liked
9:19We’ve got Kevin Carey, COO of the American Hotel & Lodging Association (AHLA) and the newly appointed President & CEO of the AHLA Foundation on hashtag#novacancynews. Together, they explore how the hashtag#AHLA and its hashtag#AHLAfoundation are working in tandem to support and elevate the hospitality workforce—and how the hashtag#ForWardConference…
…
continue reading

1
Felix Lin, CEO, HF Foods Group – Signature Dish: Growth opportunities in the booming Asian food sector
24:24
24:24
Play later
Play later
Lists
Like
Liked
24:24The increasing popularity of Asian food presents many exciting business opportunities, but also some challenges. Many of these specialty restaurants are family-owned, and lack the corporate structure you'll find at larger chains. And a lot of them are located in rural places that make centralized distribution difficult. Servicing these types of bus…
…
continue reading

1
Living in a Hotel and Earning Loyalty Points?
6:01
6:01
Play later
Play later
Lists
Like
Liked
6:01Why stay at a hotel when you can live in one with loyalty perks? Last week during AAHOA’s hashtag#AAHOACON25, I spoke with Bhavin Patel of Spark GHC to explore a bold new concept: Project Scarlet, where branded residences meet boutique hospitality. 💥 Bhavin breaks down the details behind this game-changing model for hashtag#NoVacancyNews, how loyal…
…
continue reading
#novacancynews is at AAHOA’s #AAHOAcon25 with Brian Quinn, Chief Development Officer of Sonesta International Hotels, to discuss the brand-new Sonesta Simply Suites prototype to new game-changing AI development tools. 🎯 Key Moments: [00:20] Sonesta’s momentum during uncertain market conditions [00:48] New Sonesta Simply Suites prototype revealed (3…
…
continue reading

1
Red Roof’s Game-Changing Strategy: Exclusive with President Zack Gharib at AAHOA
15:01
15:01
Play later
Play later
Lists
Like
Liked
15:01Catch this exclusive AAHOA floor interview with Red Roof President Zack Gharib where we discuss his first year in this role and where Red Roof is headed next! 🔍 What You’ll Learn: [00:40] Zack reflects on his first year as President: What went right, what changed, and how 2024 reshaped Red Roof [02:25] The PMS overhaul to HotelKey and why it’s a fo…
…
continue reading

1
Jim Clemmer, CEO, AngioDynamics – To Your Health: The economics of med tech innovation
27:24
27:24
Play later
Play later
Lists
Like
Liked
27:24Innovating in the field of Med Tech presents a host of unique challenges. Formulating new treatments is a long and capital-intensive process. The regulatory regime for medical devices is extremely stringent. And even if you get approval, you still need to convince doctors that your treatment is safe and effective. But success in Med Tech R & D does…
…
continue reading

1
FNA 172: The Michael Jordan of Hotels
1:03:37
1:03:37
Play later
Play later
Lists
Like
Liked
1:03:37Bruce Jordan is a writer, podcaster and hotelier. But tonight he enters the Happy Hour zone with Glenn,. Craig and Producer Dave. We talk more hotel pet peeves, best hotels and stuff we wouldn't say if drinking wasn't involved.By No Vacancy News
…
continue reading

1
945: Hospitality Chaos or Comeback? Market Moves, Pipeline Shifts & Survival Tactics for Hoteliers
24:04
24:04
Play later
Play later
Lists
Like
Liked
24:04📉 The hotel industry is navigating turbulent times — again. But this episode of hashtag#novacancynews isn’t about panic — it’s about real talk from the frontlines. I'm joined by Bruce Ford (Lodging Econometrics) and Craig Sullivan ([CLIC] Media) to break down what’s happening right now in hospitality — and what savvy operators must do to stay ahead…
…
continue reading

1
944: Why $1,000 Hotel Rooms Are Booming & Service is Sinking
38:46
38:46
Play later
Play later
Lists
Like
Liked
38:46Luxury is booming, but so are guest complaints. Today, hashtag#novacancynews discusses the return of Starwood Hotels, the explosive growth of ultra-luxury hotels, and systemic service failures plaguing the hotel industry. 🛎️ Special thanks to our advertiser, Actabl – giving hoteliers the power to profit. Visit actabl.com for more. 📌 In this episode…
…
continue reading

1
Is Hotel Development on Pause? CoStar's Freitag Breaks Down the Industry’s Crossroads
4:33
4:33
Play later
Play later
Lists
Like
Liked
4:33The hotel business is shifting whether we like it or not. I speak with Jan Freitag, National Director of Hospitality Analytics at CoStar, at the Starwood Hotels Leadership Conference in Nashville. hashtag#NoVacanyNews insights hoteliers, developers, and investors need to hear right now. 👉 In This Episode: 📉 Why operators are nervous — and why devel…
…
continue reading

1
Sender Shamiss, Co-founder and CEO, ReturnPro – All Sales Are Final: Why returns cost retailers billions, and how one company aims to change that
25:24
25:24
Play later
Play later
Lists
Like
Liked
25:24When we experience buyers remorse about an item, what do we do? We return it. Either in store, or through the mail. But what happens to those products after we send them back? Surely they're repackaged and restocked, right? In a lot of cases, no. Many vendors aren't equipped to process those returns, and they can end up being sold in bulk at a loss…
…
continue reading

1
FNA 171: Gen Z Shows Up Gen X and Baby Boomers
1:13:36
1:13:36
Play later
Play later
Lists
Like
Liked
1:13:36We're joined by Fiona Henry, an Analyst at Partner Valuation Advisors. She's new to the industry and lost a raffle during CLIC. Now, she has to be our guest. Let's see how she fares against Glenn, Craig, and Dave. Plus, we introduce April Anarchy, our March Madness rip-off focused on hotel pet peeves.…
…
continue reading

1
943: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
20:48
20:48
Play later
Play later
Lists
Like
Liked
20:48Experience the future of hospitality in this thought-provoking deep dive with Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech shou…
…
continue reading

1
942: Inside Delmonico’s: Secrets of the Legendary Steakhouse
34:50
34:50
Play later
Play later
Lists
Like
Liked
34:50Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, Dennis Turcinovic shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on hashtag#novacancynews we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on A…
…
continue reading

1
941: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
42:50
42:50
Play later
Play later
Lists
Like
Liked
42:50We’re joined by Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtag#novacancynews we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest e…
…
continue reading

1
Doug Perlman, Founder and CEO, Sports Media Advisors – Cutting The Cord: Negotiating sports media rights in a post-cable world
28:52
28:52
Play later
Play later
Lists
Like
Liked
28:52Major sporting events used to be clustered among a handful of TV channels. Now following your favourite team might require subscriptions to a whole litany of cable and streaming services. Which is to say nothing of all the licensed content you'll find spread out across social media platforms. In such a complex media ecosystem, how do organizations …
…
continue reading

1
Adam Crocini – Hilton | Crafting Iconic F&B Experiences & CIA Anecdotes
49:14
49:14
Play later
Play later
Lists
Like
Liked
49:14Are you ready for some stories about waffles, wellness, and the CIA? Adam Crocini isn’t just shaping Hilton’s F&B scene across 8,000+ properties - he and his team have also been pushing those legendary DIY waffles like true breakfast evangelists. Yes, the iconic Hampton by Hilton ones. As SVP of Global Design, Wellness, and Food & Beverage at Hilto…
…
continue reading

1
Transforming Hotel Restaurants: Secrets to F&B Success
5:06
5:06
Play later
Play later
Lists
Like
Liked
5:06📄 I’m joined by Steve Palmer, Founder of Indigo Road Hospitality Group, where we discussed rethinking hotel F&B to drive profitability and create unforgettable guest experiences. Recorded during the Hunter Hotel Investment Conference. 🔥 In this episode: 🍽️ Why "Hotel Restaurants" Are Outdated – Build restaurants inside hotels that locals love. 💡 Re…
…
continue reading
Tonight we welcome the first father and son duo on the show, Paul Coury and Alex Coury of Coury Hospitality. They'll be sharing cocktails and stories with Glenn, Craig and Producer Dave. as we celebrate the end of the week.By No Vacancy News
…
continue reading

1
From Guest Service to Smart Business: How Chris Green Shapes Hospitality Success
8:54
8:54
Play later
Play later
Lists
Like
Liked
8:54I was in Houston yesterday and chatted with friend and industry icon W Chris Green. We discuss the evolution of guest service and smart business practices in the hotel industry. We recorded this before we hit the stage for an event with the Hotel & Lodging Association of Greater Houston Greater Huston during their monthly membership meeting. 🔥 What…
…
continue reading

1
940: Why Cash Flow is King in Today’s Hospitality Market
24:40
24:40
Play later
Play later
Lists
Like
Liked
24:40Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today. 🔥 Highlights: • S…
…
continue reading

1
Mike Aiello, CEO and Managing Partner, Centri Business Consulting – You Can't Unring That Bell: How one firm helps companies get IPO-ready
28:32
28:32
Play later
Play later
Lists
Like
Liked
28:32Putting together an IPO is no easy feat. Just getting your finances in order can be a herculean effort. Add in the laundry list of compliance requirements, and it simply becomes too much for most firms to handle on their own. That's especially true for young companies in emerging industries like biotech or AI, where corporate governance may have ta…
…
continue reading

1
Unlocking Hospitality Success: The Power of Local Networking
4:05
4:05
Play later
Play later
Lists
Like
Liked
4:05Want to fast-track your hospitality career and be in the room where it happens? I’m chatting with Dorothy Roberts, President of the Long Island Hospitality Association and a hotel investor, to reveal how local industry associations can supercharge your career and strengthen your community. 📌 What You'll Learn: How networking with the right people c…
…
continue reading

1
RainesCo’s Big Moves: Growing, Innovating & Building New Deals | Hunter Hotel Conference
4:57
4:57
Play later
Play later
Lists
Like
Liked
4:57While at the Hunter Hotel Investment Conference I spoke with Grey Raines and Kerry V. Ranson from Raines Company. They discuss how they’ve managed to scale their company, integrate new technologies, and keep momentum going while staying true to their values. ✅ Key Highlights: 📈 Added 23 new hotels in 2024, including ground-up developments and third…
…
continue reading
📚 While at the Hunter Hotel Investment Conference I chatted with Todd Felsen Felson, President & CEO at OTH Hotels Resorts, an expert hotelier and management company leader, about the wild ride the hotel industry is on in 2025. From fluctuating group demand to unpredictable business travel, this conversation dives deep into strategies for staying a…
…
continue reading

1
Why Dual-Branded Hotels Are Changing the Game: Insights from Hilton Leaders
8:49
8:49
Play later
Play later
Lists
Like
Liked
8:49While at the Hunter Hotel Investment Conference I chatted with Rick Colling, Global Brand Leader Homewood Suites by Hilton and Kevin Morgan, Global Brand Head - Tempo by Hilton with Hilton, to discuss the explosive growth and benefits of dual-branded hotels. Learn how pairing brands like Homewood Suites and Tempo by Hilton creates incredible value …
…
continue reading

1
Scaling Smart: How Naples Hotel Group Leverages Tech & Strategy to Grow Rapidly
4:35
4:35
Play later
Play later
Lists
Like
Liked
4:35I’m with Ryan Rivett, CEO of My Place Hotels of America, at the Hunter Hotel Investment Conference! We discuss how My Place is carving out a unique space by focusing on smaller markets and building strong relationships with franchisees and communities. 🔑 Highlights You Won't Want to Miss: 🎯 Loyalty Driven by Listening: Discover how My Place leverag…
…
continue reading

1
Why My Place Hotels is Thriving in Secondary Markets
4:31
4:31
Play later
Play later
Lists
Like
Liked
4:31
…
continue reading

1
Michael Halen, Senior Restaurant Analyst, Bloomberg Intelligence – I'll Take It To Go: How the restaurant industry is reshaping itself in an uncertain world
28:49
28:49
Play later
Play later
Lists
Like
Liked
28:49Summary: It's early in the 2025 reporting season, but new trends in the restaurant and foodservice space are already emerging. 2024 was a difficult year and the industry is still adjusting—navigating the same pressures of inflation, labor costs, and economic shifts, plus some new challenges. Consumer habits continue to evolve, and technology is pla…
…
continue reading

1
Hotel Equities CEO Rahinsky on Unlocking Hotel Growth: Tech, Talent & Industry Trends
4:35
4:35
Play later
Play later
Lists
Like
Liked
4:35Today I’m at the Hunter Hotel Investment Conference where I cornered Brad Rahinsky, President and CEO of Hotel Equities, to discuss challenges facing hotel developers, owners, and operators. Don’t miss this one!!! 🔍 Key Highlights: State of the Industry: Why 2024 feels like “Groundhog Day” with a push for stability. Development Insights: Capital lo…
…
continue reading

1
Mastering Hotel Leadership: The Art of Remote Team Management
5:25
5:25
Play later
Play later
Lists
Like
Liked
5:25What does it take to orchestrate a hotel like a maestro leading an orchestra—especially when your team is spread across the country? In this insightful conversation I had during Remington Hospitality's THRIVE conference with Guy Bittner, Msc., Area General Manager Senna House Hotel Scottsdale, Curio Collection by Hilton, we dive deep into the chall…
…
continue reading

1
Mastering Hotel Strategy: Insights from Hall of Fame GM
5:05
5:05
Play later
Play later
Lists
Like
Liked
5:05🚀 How do top hotel GMs stay ahead in a constantly shifting market? Sherri Cooper, CHA, Area General Manager with Remington Hospitality, shares real-world insights on navigating group declines, adapting to shifting business trends, and making the most of every revenue opportunity. 🔹 Recorded live at Remington Hospitality’s THRIVE Conference in Sugar…
…
continue reading