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App Etc.

Andy Mahood

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Conversations with founders and leaders of product businesses in the Salesforce Ecosystem. Learn how to start a product company on the AppExchange. AppEtc is hosted by Andy Mahood CTO at Precursive.
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Games of Our Lives

William Boroski

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Follow along video game boys Bill and Tony as they talk about a new game or franchise each week as well as goof on some trending gaming news. Bill and Tony are two avid gamers with a combined 50 years gaming experience between them, with a history of collecting, creating Let's Plays and streaming on twitch. If you've been playing video games your whole life, or are just trying to understand who gamers are, this show is for you! Come listen and enjoy the show!
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GSD - Getting Services Done

Jeffrey R Kushmerek

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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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Suteki Jam

Whales are Whales

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Is something missing from your life? Do you wake up every morning violently shaking at the thought that you could be enriching your life with something a little more exotic? Suteki Jam is just the show you need to replace those shakes with quakes. Feel the power of the very best in Japanese music from anime, games, and indie artists. Each week features one of three hosts bringing you their distinct flavor and personality.
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"Like a loud mammal with his loud-mouthed best friend on a journey to save the world, so are the Games of Our Lives. Wait a minute, I thought we already did an episode about Banjo-Kazooie? These are the Games of Our Lives" Episode 45 of the future award-winning podcast about the games that made us who we are today! In this episode, Bill and Soccerf…
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"Like facing your inner demons to climb your way to the top of the mountain, so are the games of our lives.... I didnt realize this mountain had mirror demons and now im scared. And these are the games of our lives!" Episode 46 of the future award winning podcast about the video games we play that made us the gamers we are today! In this episode, B…
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"Like fighting a crowd of hundres of thousands of people in order to preorder a Nintendo Switch 2, so are the Games of Our Lives... I think I had to kill 14 people last night, but we secured the bag! And these are the Games of Our Lives!" Episode 44 of the future award-winning podcast about the video games that made us the gamers we are today! In t…
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"Like driving cars, boats and airplanes and exploring an open world, so are the Games of Our Lives... Finally! They made a sequel to Diddy Kong Racing! And these are the Games of Our Lives!" Episode 43 of the future award-winning podcast about the games that made us who we are today! In this episode, Bill and Mat discuss: The Nintendo Switch 2 Dire…
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Like opening your fifth pack of the new Pokemon TCG Pocket set and pulling nothing but trash, so are the Games of Our Lives... Today's Nintendo Direct felt a bit like that, and These are the Games of Our Lives!" Episode 42 of the future award-winning podcast from Bill, Tony and Mat! In this episode, Bill and Tony Discuss: The Latest Nintendo Direct…
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"Like busting a McTwist over a helicopter in Hawaii, so are the Games of are lives...honestly, I'm just happy to stick it to Eric at the Slam City Jam, and these are the Games of Our Lives." Episode 41 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Tony Hawk's Underground Tony Hawk 3+4 Remake Pok…
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"Like a Chikorita staring down the fact that it's the worst starter ever, so are the Games of Our Lives. You have almost 10 generations of Pokemon now and you choose the worst grass starter? And these are the Games of Our Lives!" Episode 40 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: The 2025 …
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"Like hanging out playing video games with friends in the living room, so are the Games of Our Lives... HEY! I wanted to play as Stone Cold Steve Austin! I'mma hit you with a stunner! And these are the Games of Our Lives!" Episode 39 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and guest host ThrillhouseMAX dis…
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"Like coming back to your podcast with an extremely warm welcome after all this time, so are the Games of Our Lives. I definitely prepared a nice intro for everyone; and These are the Games of Our Lives!" Episode 38 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Tony discuss: Mario Kart Double Dash YuGiOh Pok…
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"Like having your identity stolen and being unable to tell the truth, so are the Games of Our Lives. I just want to come back to the gang and you stole my "P" YOU STOLE MY "P"!! And these are the Games of Our Lives. Episode 37 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Paper Mario: The Thousa…
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"Like Link being absorbed by a black miasma and forcing the princess to save the day, so are the Games of Our Lives. I can't believe it took 40 years for The Legend of Zelda to finally be about Zelda?! These are the games of our lives!" Episode 36 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Th…
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In this episode, Jeff and Jonathan Corey, CEO of Precursive, delve into the strategic importance of services in SaaS businesses. They explore how professional services and implementations drive growth, enhance customer satisfaction, and unlock new revenue opportunities, highlighting key strategies for aligning sales and service teams for sustainabl…
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"Like not remembering a single gym leader from the entire game, so are the Games of Our Lives... I just listed 8 names and half of them aren't even real. These are the Games of Our Lives!" Episode 35 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Pokemon X and Y Cats and Kittens Pokemon Legends Z…
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In today's episode, Jeff and Jay delve into the evolving landscape of customer success and account management, exploring modern business strategies and the importance of data-driven decision-making. Gain valuable insights into shifting metrics, leadership responsibilities, and actionable takeaways for business growth. Don't miss this thought-provok…
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"Like grinding away at EXP only to get stonewalled by a giant bubble of water, so are the Games of Our Lives. Seriously, Blitzball? What's going on here? This is ridiculous! And these are the Games of Our Lives." Episode 34 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and special guest Shanove discuss: Final Fa…
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"Like finding out Mallow's true identity, so are the games of our lives. Is he a Toad? Is he a cloud? He's certainly sweet. These are the games of our lives." Episode 33 of the future award-winning podcast from Bill. Mat and Tony! In this episode, Bill and Mat discuss: Super Mario RPG Remake Pokemon Concierge 2023, the year without Waluigi Jack Bla…
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"Like finally recording an episode before the end of the year, so are the games of our lives. We did it! We are alive! And these are the games of our lives! Episode 32 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: The Video Game Awards Baldur's Gate 3 IGN's Game of the Year The Legend of Zelda: …
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Boost revenue and satisfaction with CSQLs. Insights from Monica Trivedi, SVP at JLL Technologies, emphasize the importance of metrics, collaboration, and a customer-centric culture. Plan and involve leadership for successful CSQL implementation. 🤝#CSQL #CustomerSuccess #BusinessGrowth
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Guess who's back, back again. Anime BAYBAY, that's who! After a long hiatus, Mikey is brought back into the podcasting game by new bestie Miss IciclePrism! And they christen this return by talking all about the much hyped Symphogear on this bonus episode of...Anime BAYBAY! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr…
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This thought-provoking episode with Jeff Kushmerek and Lizzy Rosen explores the essential skills required for Customer Success Managers (CSMs). They dive into the perfect mix of technical expertise and soft skills, the potential of internal hiring, and the importance of understanding customer needs. Tune in as they discuss hiring strategies, the va…
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Join Angeline Gavino and Jeff Kushmerek in this insightful conversation as they discuss the importance of effective digital customer support. Learn how to leverage technology while maintaining a human touch, the significance of empathy and active listening, and how data analytics can enhance personalized interactions. Gain valuable insights on addr…
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Join host Jeff Kushmerek in the latest GSD podcast episode as he interviews Alli Tiscornia, the Chief Customer Officer of Turner. They delve into the world of Customer Success Managers (CSMs) and discuss the importance of risk assessments, forecasting, and a sales mindset. They also touch on merging account management and customer success, the chal…
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Join Jeff Kushmerek and Gözde Görce as they discuss the advantages of transitioning from email to Slack for customer success and support teams. Learn how Slack can improve response times and communication, key guidelines for effective use, and other use cases for the platform. Don't miss out on valuable insights into the benefits of using Slack for…
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Scott Roth shared his experience transitioning to a small startup and discussed the success of the company's virtual customer advisory board. Key takeaways include the importance of building credibility with customers, discussions on the product roadmap and co-developing new capabilities, plans for future in-person meetings, and the possibility of …
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In this conversation, Jeff speaks with Marija Skobe-Pilley, director of customer success at ClickUp and host of the Women in Customer Success podcast. Key topics discussed include: - Approaches to career planning, including understanding the skills needed for a CCO role and being open to opportunities - The importance of taking initiative and being…
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Join Jeff and Daniel Viduya in this engaging podcast episode as they dive into the importance of authentic customer service. With Daniel's personal experiences as a customer, they discuss how businesses should prioritize customer experience in all interactions. Learn about the innate behaviors of good manners and empathy, and hear about exceptional…
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What's the best anime recently? We need you, the audience, to pitch our panel of judges on your favs! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr.com - https://www.instagram.com/mikeyshiota Follow Ryan: - https://twitter.com/Tw0Bits - http://wolf1shgrin.tumblr.com Follow Tony: - https://twitter.com/tondog - linktr.e…
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Take a look back and see what the Greatest Action Cartoon Block on Television brought us within the past year! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr.com - https://www.instagram.com/mikeyshiota Follow Ryan: - https://twitter.com/Tw0Bits - http://wolf1shgrin.tumblr.com Follow Anime BAYBAY - https://twitter.com/A…
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Interested in Precure but don't know where to start? With the help of a fellow newbie, come check out a few seasons and see which is the right one for you! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr.com - https://www.instagram.com/mikeyshiota Follow Anime BAYBAY - https://twitter.com/Anime_BAYBAY…
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Jeff and Dan discussed the importance of the customer success team focusing their time not just on metrics in general, but also on the human validation component. They also talked about people saying yes or no to a survey is not the indicator of churn or renewal, but rather whether they actually responded to the survey. Jeff and Dan discussed the i…
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The Big Episode 50 train keeps rolling down the line as we've made it to Season Two of Love Live School Idol Project! Hear us talk about one of the best seasons of the franchise that includes one of the best episodes and best/most parodied songs on this episode of...Anime BAYBAY! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota…
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Building a thriving community takes more than just having an online presence. It requires a well-defined mission, vision, and customer journey. It also needs to have strategies that foster meaningful engagement with its customers. Fortunately, the GSD podcast is an excellent resource to help you get started. In this episode, Leslie and Jeff discuss…
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It's no secret that high value consultancy services can provide a huge boon to businesses of all sizes. By leveraging the expertise of experienced consultants, businesses can quickly overcome product gaps and gain a competitive edge in their industry. In this GSD Podcast, Michael Burton of Stitch discusses the keys to success when it comes to high …
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We've finally made it to BIG EPISODE 50! To celebrate this momentous occasion, we're doing a Love Live Triple Header kicking off with Season One of the series that started it all. You Nico Nico need to check out this episode of...Anime BAYBAY! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr.com - https://www.instagram.c…
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Listen in as Cheyanne and Jeff discuss their best tips for successful onboarding and implementation. From communication to getting everyone on the same page, they cover it all! • Cheyanne LaFrance and Jeff Kushmerek discussed implementation for this GSD Podcast episode. • Cheyanne talks about closely working with her sales team to onboard customers…
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"Like not giving Tony a heads up before the emergency podcast goes live... so are the games of our lives. I'm sorry Tony please forgive me...and these are the games of our lives!" Episode 31 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Nintendo February 2023 Nintendo Direct Pikmin 4 Splatoon 3 …
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Join Jeff as he interviews Erika Villarreal, author of The 30-60-90 day guide to Onboard Yourself: a helpful guide for new employees during their first 90 days on the job. This guide covers topics such as getting to know the team, understanding team members and products/roles, and transitioning accounts, and diving deep into customer details.…
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