Cassidy and Charlie watch through ALL of the Pretty Cure Franchise
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Conversations with founders and leaders of product businesses in the Salesforce Ecosystem. Learn how to start a product company on the AppExchange. AppEtc is hosted by Andy Mahood CTO at Precursive.
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Follow along video game boys Bill and Tony as they talk about a new game or franchise each week as well as goof on some trending gaming news. Bill and Tony are two avid gamers with a combined 50 years gaming experience between them, with a history of collecting, creating Let's Plays and streaming on twitch. If you've been playing video games your whole life, or are just trying to understand who gamers are, this show is for you! Come listen and enjoy the show!
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A monthly podcast all about what else? Anime BAYBAY!
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Americas number one anime podcast
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Couldn't make it as a White man, couldn't cut it as an AEON teacher...
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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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Is something missing from your life? Do you wake up every morning violently shaking at the thought that you could be enriching your life with something a little more exotic? Suteki Jam is just the show you need to replace those shakes with quakes. Feel the power of the very best in Japanese music from anime, games, and indie artists. Each week features one of three hosts bringing you their distinct flavor and personality.
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Jak and Daxter Precursed Our Hearts! (feat. soccerfw5)
1:07:30
1:07:30
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1:07:30"Like a loud mammal with his loud-mouthed best friend on a journey to save the world, so are the Games of Our Lives. Wait a minute, I thought we already did an episode about Banjo-Kazooie? These are the Games of Our Lives" Episode 45 of the future award-winning podcast about the games that made us who we are today! In this episode, Bill and Soccerf…
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Celeste is a Transformative Adventure! feat. The3rdKnight
1:43:31
1:43:31
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1:43:31"Like facing your inner demons to climb your way to the top of the mountain, so are the games of our lives.... I didnt realize this mountain had mirror demons and now im scared. And these are the games of our lives!" Episode 46 of the future award winning podcast about the video games we play that made us the gamers we are today! In this episode, B…
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1
Our Comfort Games That Keep Us Sane
1:01:35
1:01:35
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1:01:35"Like fighting a crowd of hundres of thousands of people in order to preorder a Nintendo Switch 2, so are the Games of Our Lives... I think I had to kill 14 people last night, but we secured the bag! And these are the Games of Our Lives!" Episode 44 of the future award-winning podcast about the video games that made us the gamers we are today! In t…
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The Nintendo Switch 2 Direct was Certainly Polarizing
1:24:15
1:24:15
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1:24:15"Like driving cars, boats and airplanes and exploring an open world, so are the Games of Our Lives... Finally! They made a sequel to Diddy Kong Racing! And these are the Games of Our Lives!" Episode 43 of the future award-winning podcast about the games that made us who we are today! In this episode, Bill and Mat discuss: The Nintendo Switch 2 Dire…
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1
Anime Detour 2025 - Precure Goes to the Movies
1:03:29
1:03:29
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1:03:29Lights, Camera, Pretty Cure? From crossovers to standalone films, come and see the different ways Precure has tackled the big screen over the years!By Mikey Shiota
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Interested in Pretty Cure but don’t know where to start? Come and check out a few seasons and see which one is the right one for you!By Mikey Shiota
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Anime Detour 2025 - 2024 Anime Year in Review
1:04:28
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1:04:28Look(ing) back on everything that came out and newsworthy headlines from 2024.By Mikey Shiota
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Nintendo's Latest Direct with a side of Yakuza Kiwami
1:38:18
1:38:18
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1:38:18Like opening your fifth pack of the new Pokemon TCG Pocket set and pulling nothing but trash, so are the Games of Our Lives... Today's Nintendo Direct felt a bit like that, and These are the Games of Our Lives!" Episode 42 of the future award-winning podcast from Bill, Tony and Mat! In this episode, Bill and Tony Discuss: The Latest Nintendo Direct…
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Anime Detour 2025 - You Say You Want a Girl Band Revolution
1:03:07
1:03:07
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1:03:07Well, you know these girls all wanna change the world. From Bocchi to BanG Dream and all the way to Girls Band Cry. Don’t you know it’s gonna be alright~By Mikey Shiota
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Tony Hawk's Underground: A Skater's Legacy
1:07:32
1:07:32
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1:07:32"Like busting a McTwist over a helicopter in Hawaii, so are the Games of are lives...honestly, I'm just happy to stick it to Eric at the Slam City Jam, and these are the Games of Our Lives." Episode 41 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Tony Hawk's Underground Tony Hawk 3+4 Remake Pok…
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The 2025 Pokemon Direct Left Us Whelmed
1:05:28
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1:05:28"Like a Chikorita staring down the fact that it's the worst starter ever, so are the Games of Our Lives. You have almost 10 generations of Pokemon now and you choose the worst grass starter? And these are the Games of Our Lives!" Episode 40 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: The 2025 …
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1
WWF No Mercy was a STUNNER! feat. ThrillhouseMAX
1:01:49
1:01:49
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1:01:49"Like hanging out playing video games with friends in the living room, so are the Games of Our Lives... HEY! I wanted to play as Stone Cold Steve Austin! I'mma hit you with a stunner! And these are the Games of Our Lives!" Episode 39 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and guest host ThrillhouseMAX dis…
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1
Mario Kart Double Dash had us Single-handedly Having a Blast!
1:08:59
1:08:59
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1:08:59"Like coming back to your podcast with an extremely warm welcome after all this time, so are the Games of Our Lives. I definitely prepared a nice intro for everyone; and These are the Games of Our Lives!" Episode 38 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Tony discuss: Mario Kart Double Dash YuGiOh Pok…
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Paper Mario: The Thousand Year Door's Remake was a home run for Nintendo
1:22:04
1:22:04
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1:22:04"Like having your identity stolen and being unable to tell the truth, so are the Games of Our Lives. I just want to come back to the gang and you stole my "P" YOU STOLE MY "P"!! And these are the Games of Our Lives. Episode 37 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Paper Mario: The Thousa…
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Nintendo's June Direct was the Perfect Swan Song
1:50:37
1:50:37
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1:50:37"Like Link being absorbed by a black miasma and forcing the princess to save the day, so are the Games of Our Lives. I can't believe it took 40 years for The Legend of Zelda to finally be about Zelda?! These are the games of our lives!" Episode 36 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Th…
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1
The Strategic Role of Services in SaaS Growth with Jonathan Corey of Precursive
33:49
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33:49In this episode, Jeff and Jonathan Corey, CEO of Precursive, delve into the strategic importance of services in SaaS businesses. They explore how professional services and implementations drive growth, enhance customer satisfaction, and unlock new revenue opportunities, highlighting key strategies for aligning sales and service teams for sustainabl…
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Pokemon X and Y was a Weird Spot in the Timeline plus Gen 6 Draft
1:48:03
1:48:03
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1:48:03"Like not remembering a single gym leader from the entire game, so are the Games of Our Lives... I just listed 8 names and half of them aren't even real. These are the Games of Our Lives!" Episode 35 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Pokemon X and Y Cats and Kittens Pokemon Legends Z…
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Unlocking Customer Success: Evolving Strategies with Jay Nathan
11:38
11:38
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11:38In today's episode, Jeff and Jay delve into the evolving landscape of customer success and account management, exploring modern business strategies and the importance of data-driven decision-making. Gain valuable insights into shifting metrics, leadership responsibilities, and actionable takeaways for business growth. Don't miss this thought-provok…
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1
Anime Detour 2024 - Precure Goes to the Movies
1:07:23
1:07:23
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1:07:23Lights, Camera, Pretty Cure? From crossovers to standalone films, come and see all the different ways Precure has tackled the big screen over the years!By Mikey Shiota
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Anime Detour 2024 - King of the Hill: The Return of the King
1:06:23
1:06:23
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1:06:23The King of the Hill panel returns! Join our panelists as we discuss this classic series, the upcoming new season, and propane accessories. Wingo!By Mikey Shiota
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Interested in Pretty Cure but don’t know where to start? Come and check out a few seasons and see which one is the right one for you!By Mikey Shiota
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Anime Detour 2024 - 2023 Anime Year in Review
1:00:27
1:00:27
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1:00:27Looking back at the anime that came out in 2023. Ranging from movies to shows and cultural events that surrounded the scene.By Mikey Shiota
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Final Fantasy X Set the New Standard!
1:54:58
1:54:58
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1:54:58"Like grinding away at EXP only to get stonewalled by a giant bubble of water, so are the Games of Our Lives. Seriously, Blitzball? What's going on here? This is ridiculous! And these are the Games of Our Lives." Episode 34 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and special guest Shanove discuss: Final Fa…
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Was the Super Mario RPG Remake Perfect?
1:30:28
1:30:28
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1:30:28"Like finding out Mallow's true identity, so are the games of our lives. Is he a Toad? Is he a cloud? He's certainly sweet. These are the games of our lives." Episode 33 of the future award-winning podcast from Bill. Mat and Tony! In this episode, Bill and Mat discuss: Super Mario RPG Remake Pokemon Concierge 2023, the year without Waluigi Jack Bla…
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"Like finally recording an episode before the end of the year, so are the games of our lives. We did it! We are alive! And these are the games of our lives! Episode 32 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: The Video Game Awards Baldur's Gate 3 IGN's Game of the Year The Legend of Zelda: …
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How to Launch Customer Success SQLs To Expand and Retain with Monica Trivedi
28:58
28:58
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28:58Boost revenue and satisfaction with CSQLs. Insights from Monica Trivedi, SVP at JLL Technologies, emphasize the importance of metrics, collaboration, and a customer-centric culture. Plan and involve leadership for successful CSQL implementation. 🤝#CSQL #CustomerSuccess #BusinessGrowth
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Bonus Episode - Symphogear (Season One) w/IciclePrism
3:32:57
3:32:57
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3:32:57Guess who's back, back again. Anime BAYBAY, that's who! After a long hiatus, Mikey is brought back into the podcasting game by new bestie Miss IciclePrism! And they christen this return by talking all about the much hyped Symphogear on this bonus episode of...Anime BAYBAY! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr…
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Driving Revenue Growth Through CSM with Chad Horenfeldt and Kristi Faltorusso
35:47
35:47
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35:47Jeff Kushmerek with Chad Horenfeldt and Kristi Faltorusso explore forecasting, renewals in CSM, and the importance of not conflating customer health and renewal forecasts. Their insights offer valuable strategies for revenue growth. Subscribe for more insights!
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How Technical Should CSMs Be with Lizzy Rosen
27:33
27:33
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27:33This thought-provoking episode with Jeff Kushmerek and Lizzy Rosen explores the essential skills required for Customer Success Managers (CSMs). They dive into the perfect mix of technical expertise and soft skills, the potential of internal hiring, and the importance of understanding customer needs. Tune in as they discuss hiring strategies, the va…
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Insights From a Customer-Focused CEO with Kris Rudeegraap
33:23
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33:23In this episode of the GSD Podcast, Kris Rudeegraap, CEO of Sendoso, shares his experiences and strategies for building successful customer relationships. Tune in for valuable insights from a customer-focused CEO!
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A Step-By-Step Guide To Running Digital CS
48:13
48:13
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48:13Join Angeline Gavino and Jeff Kushmerek in this insightful conversation as they discuss the importance of effective digital customer support. Learn how to leverage technology while maintaining a human touch, the significance of empathy and active listening, and how data analytics can enhance personalized interactions. Gain valuable insights on addr…
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Voice of the Customer Programs With Dana Alvarenga
29:22
29:22
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29:22Join Jeff and Dana as they explore the power of customer advocacy and community engagement in driving customer-led growth. Gain insights into operationalizing customer advocacy, tracking revenue influence, and leveraging authentic customer voices. Don't miss out on this informative discussion!
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Unlocking Success: The Role of Forecasting in Business ft. Alli Tiscornia
38:00
38:00
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38:00Join host Jeff Kushmerek in the latest GSD podcast episode as he interviews Alli Tiscornia, the Chief Customer Officer of Turner. They delve into the world of Customer Success Managers (CSMs) and discuss the importance of risk assessments, forecasting, and a sales mindset. They also touch on merging account management and customer success, the chal…
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Maximizing Customer Success Using Slack With Gözde Görce
32:32
32:32
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32:32Join Jeff Kushmerek and Gözde Görce as they discuss the advantages of transitioning from email to Slack for customer success and support teams. Learn how Slack can improve response times and communication, key guidelines for effective use, and other use cases for the platform. Don't miss out on valuable insights into the benefits of using Slack for…
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Running a great Customer Advisory Board: Insights from Scott Roth with Alli Tiscornia
50:30
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50:30Scott Roth shared his experience transitioning to a small startup and discussed the success of the company's virtual customer advisory board. Key takeaways include the importance of building credibility with customers, discussions on the product roadmap and co-developing new capabilities, plans for future in-person meetings, and the possibility of …
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Mastering Your Career: Candid Insights on Leadership & Planning with Marija Skobe-Pilley
38:43
38:43
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38:43In this conversation, Jeff speaks with Marija Skobe-Pilley, director of customer success at ClickUp and host of the Women in Customer Success podcast. Key topics discussed include: - Approaches to career planning, including understanding the skills needed for a CCO role and being open to opportunities - The importance of taking initiative and being…
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Delivering Amazing Customer Experiences with Daniel Viduya
25:13
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25:13Join Jeff and Daniel Viduya in this engaging podcast episode as they dive into the importance of authentic customer service. With Daniel's personal experiences as a customer, they discuss how businesses should prioritize customer experience in all interactions. Learn about the innate behaviors of good manners and empathy, and hear about exceptional…
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Anime Detour 2023 - List-A-Mania: Top 5 Anime of the Last 5 Years
1:07:38
1:07:38
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1:07:38What's the best anime recently? We need you, the audience, to pitch our panel of judges on your favs! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr.com - https://www.instagram.com/mikeyshiota Follow Ryan: - https://twitter.com/Tw0Bits - http://wolf1shgrin.tumblr.com Follow Tony: - https://twitter.com/tondog - linktr.e…
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Anime Detour 2023 - Toonami: A Year in Review
1:00:43
1:00:43
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1:00:43Take a look back and see what the Greatest Action Cartoon Block on Television brought us within the past year! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr.com - https://www.instagram.com/mikeyshiota Follow Ryan: - https://twitter.com/Tw0Bits - http://wolf1shgrin.tumblr.com Follow Anime BAYBAY - https://twitter.com/A…
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Interested in Precure but don't know where to start? With the help of a fellow newbie, come check out a few seasons and see which is the right one for you! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr.com - https://www.instagram.com/mikeyshiota Follow Anime BAYBAY - https://twitter.com/Anime_BAYBAY…
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GSD Podcast - Creating Rock Stars that Scale with Dan Ennis
43:19
43:19
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43:19Jeff and Dan discussed the importance of the customer success team focusing their time not just on metrics in general, but also on the human validation component. They also talked about people saying yes or no to a survey is not the indicator of churn or renewal, but rather whether they actually responded to the survey. Jeff and Dan discussed the i…
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Episode 50 (Part Two) - Love Live School Idol Project (Season Two)
2:59:19
2:59:19
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2:59:19The Big Episode 50 train keeps rolling down the line as we've made it to Season Two of Love Live School Idol Project! Hear us talk about one of the best seasons of the franchise that includes one of the best episodes and best/most parodied songs on this episode of...Anime BAYBAY! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota…
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Unlock Your Team's Potential with CSM Enablement Expert Sumitra Narayanan
45:39
45:39
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45:39In this episode, Jeff interviews Sumitra Narayanan about customer success solutions engineering and technical account management. Learn how to streamline the CSM workflow and equip them with what they need to be happier, more effective, and add value where it matters.
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Leslie's Greenwood's Path to Becoming a Community Builder
34:43
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34:43Building a thriving community takes more than just having an online presence. It requires a well-defined mission, vision, and customer journey. It also needs to have strategies that foster meaningful engagement with its customers. Fortunately, the GSD podcast is an excellent resource to help you get started. In this episode, Leslie and Jeff discuss…
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Taking the Stress Out of Go-Live Day: Tips and Tricks from Pat Muirragui
44:25
44:25
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44:25Learn tips and tricks from Pat Muirragui on how to have a successful go-live for your enterprise application. Includes pre-sales, handoff, kickoff, development cycle, testing cycle, and more.
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Unlocking the Hidden Treasure of High Value Consulting with Michael Burton
33:09
33:09
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33:09It's no secret that high value consultancy services can provide a huge boon to businesses of all sizes. By leveraging the expertise of experienced consultants, businesses can quickly overcome product gaps and gain a competitive edge in their industry. In this GSD Podcast, Michael Burton of Stitch discusses the keys to success when it comes to high …
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Episode 50 (Part One) - Love Live School Idol Project (Season One)
3:14:29
3:14:29
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3:14:29We've finally made it to BIG EPISODE 50! To celebrate this momentous occasion, we're doing a Love Live Triple Header kicking off with Season One of the series that started it all. You Nico Nico need to check out this episode of...Anime BAYBAY! Follow Mikey: - https://twitter.com/MikeyShiota - https://mikeyshiota.tumblr.com - https://www.instagram.c…
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Implementation Tips from Cheyanne LaFrance
38:05
38:05
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38:05Listen in as Cheyanne and Jeff discuss their best tips for successful onboarding and implementation. From communication to getting everyone on the same page, they cover it all! • Cheyanne LaFrance and Jeff Kushmerek discussed implementation for this GSD Podcast episode. • Cheyanne talks about closely working with her sales team to onboard customers…
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"Like not giving Tony a heads up before the emergency podcast goes live... so are the games of our lives. I'm sorry Tony please forgive me...and these are the games of our lives!" Episode 31 of the future award-winning podcast from Bill, Mat and Tony! In this episode, Bill and Mat discuss: Nintendo February 2023 Nintendo Direct Pikmin 4 Splatoon 3 …
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Onboarding Yourself: A 30-60-90 Day Guide with Erika Villarreal
31:58
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31:58Join Jeff as he interviews Erika Villarreal, author of The 30-60-90 day guide to Onboard Yourself: a helpful guide for new employees during their first 90 days on the job. This guide covers topics such as getting to know the team, understanding team members and products/roles, and transitioning accounts, and diving deep into customer details.…
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