Renée Chaplin, VP of APAC at Constant Contact, interviews Antonia Mercorella, CEO of Real Estate Institute of Queensland (REIQ). In this episode: Discover how REIQ has transformed over the past decade to better serve the community Learn about the changes to the Continuing Professional Development (CPD) model for agents in 2025 Explore the critical …

Renée Chaplin, VP of APAC at Constant Contact, interviews Amanda Stevens, Consumer Futurist and Marketing Expert. In this episode: Why customer experience is a game-changer for small business Where to start: Easy ways to introduce CX into your business today How AI is reshaping customer expectations (and how to stay ahead) Tips for getting your tea…

Renée Chaplin, VP of APAC at Constant Contact, interviews Dominique Lamb, Queensland Small Business Commissioner. In this episode: -How the Queensland Small Business Commissioner (QSBC) supports small and family businesses -The top challenges facing small businesses right now, from financial stress to marketing struggles -Actionable strategies for …

Renée Chaplin, VP of APAC at Constant Contact, interviews Jason Gehrke, Director of the Franchise Advisory Centre. In this episode: -What the recent changes to Australia’s Franchising Code of Conduct mean for the industry -How these updates impact both new and existing franchisees -Franchise marketing and customer service strategies that actually m…

Renée Chaplin, VP of APAC at Constant Contact, interviews Nicola Votier, CMO of Poolwerx. In this episode: Introduction of Nicola, the CMO of Poolwerx Discussion on the day-to-day tasks of a CMO at Poolwerx Understanding the importance of national and local marketing strategies The role of technology in Poolwerx' marketing efforts Addressing the ch…

Renée Chaplin, VP of APAC at Constant Contact, interviews Anne Nalder, CEO of Small Business Association of Australia (SBAA). In this episode: Introduction of Anne and her role in the Small Business Association of Australia Discussion on the problems faced by small businesses and the need for better policies The importance of education and training…

Renée Chaplin, VP of APAC at Constant Contact, interviews Jon Marburger, Director of Email Deliverability at Constant Contact. In this episode: Introduction of John Marburger and his role at Constant Contact Explanation of email delivery and deliverability Importance of email deliverability Constant Contact's email deliverability rate Changes imple…

Renée Chaplin, VP of APAC at Constant Contact, interviews Frank Vella, CEO of Constant Contact. In this episode: Introduction to Constant Contact and its mission Discussion on how Constant Contact helps small businesses in their marketing efforts The role of AI in content creation on the platform Importance of email marketing and the challenges of …