Send us a text In this episode of The Property Management Playbook, we dive deep into section 91ZM of the Residential Tenancies Act — the provision behind what many call the "five strikes" rule for rental arrears. But is it really five strikes and you're out? We break down the legal mechanics, clarify common misunderstandings, and explore the strat…

Send us a text In this episode of The Property Management Playbook, hosts Andrew Nguyen and Robert Gallo delve into Section 91ZZH of the Residential Tenancies Act 1997 (VIC), which imposes a six-month restriction on re-letting properties after certain notices to vacate have been issued. We explore the circumstances under which this section applies,…

Send us a text This week on The Property Management Playbook, we’re tackling a topic that continues to trip up even experienced PMs — issuing Notices to Vacate for repairs. We break down the critical distinction between repairs and renovations, and why it matters when giving notice under the Residential Tenancies Act. We’ll also walk you through th…

Send us a text In our next episode, we’re joined by the brilliant Julie Davis, co-founder of Agent Dynamics, to explore how profiling can transform the way you build and lead high-performing property management teams. Julie shares insights on how understanding individual work styles, communication preferences, and natural strengths can reduce burno…

Send us a text Tickets are not available on our website for our Reasonable & Proportionate Workshop, which is designed to give property managers the clarity, confidence, and practical skills needed to navigate VCAT successfully. Backed by real legal expertise and property management experience, this event will transform how you approach the test. I…

Send us a text In this episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo dive into a critical yet often misunderstood topic—when to apply to the Magistrates' Court and how federal subject matter can impact property disputes. Many property managers assume VCAT is the default jurisdiction for tenancy matters, but there are k…

Send us a text In this episode of The Property Management Playbook, we dive into what happens when property managers fail in their duty of care—and the serious consequences that can follow. We explore key legal obligations, what a breach of duty looks like, and real-life cases, including Barbaro v K P Hicks Real Estate PL [2022] VCAT 1062. Join us …

Send us a text This week, we’re thrilled to welcome a very special guest: Sarah Cincotta, Founder of Rise with Sarah Cincotta and a renowned trainer of property management business development managers. Join us as we deep dive into an engaging conversation about the critical importance of understanding property management legislation. Sarah shares …

Send us a text In this episode of The Property Management Playbook, we explore the complexities of Section 91ZQ of the Residential Tenancies Act, which addresses the use of rental premises for illegal purposes. Andrew and Robert delve into the legal implications, the steps property managers should take when faced with these situations, and how to h…

Send us a text In this episode, we dive into the latest rental reforms in Victoria and explore the transformative impact these changes are having on the property management landscape. From understanding new renter and residential rental provider rights to unpacking the role of Rental Dispute Resolution Victoria, this episode equips property manager…

Send us a text In this jam-packed episode of The Property Management Playbook, we tackle two pivotal legal issues shaping the property management landscape. Part 1: Jafarpourasr v Tancevski We delve into Daly AsJ's landmark judgment that extended the principles in Smith to all notices to vacate requiring reasons under the Residential Tenancies Act.…

Send us a text In this episode of The Property Management Playbook, we’re unpacking Section 344 of the Residential Tenancies Act—a lesser-known yet powerful tool for managing unapproved occupants in Victorian rental properties. Join us as we break down the essentials of Section 344, explain when and how it applies, and discuss practical scenarios t…

Send us a text In this episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo dive into the crucial topic of requesting written reasons at VCAT. Understanding why and how to request written reasons can be a game-changer for property managers, especially when it comes to appeals, future dispute resolutions, and clarifying VCAT’s…

Send us a text In the second episode of *The Property Management Playbook*, Andrew Nguyen and Robert Gallo dive into a landmark case that has shaped the landscape of tenancy law in Victoria—*Smith v Director of Housing*. This episode explores the facts and legal arguments surrounding the case, focusing on the implications for property managers and …

Send us a text In this inaugural episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo discuss the journey behind the creation of Castellan Consulting and how it’s transforming property management consulting in Australia. They also dive into what makes a truly effective advocate at VCAT. This episode is a must-listen for prope…