The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Join Laura Nicol (your host) as she dials into the stories of startup operators in the trenches of building and scaling companies. Together, we master the art of ‘building the plane while flying it', drawing on insights from leaders and rising stars at companies like Tracksuit, Canva, Culture Amp, Atlassian, me&u, Airwallex, Eucalyptus, and more. Laura's day job is Chief of Staff to Maxine Minter﹢Co Ventures—all views shared on this podcast are her own.
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A curated collection of tools, concepts, and ideas to help all leaders make a larger impact and move forward on their personal leadership journey.
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Grown Up Product is the podcast for founders, CEOs, and investors navigating the mess that follows product-market fit. Hosted by Rooted In Product founder and Fractional Chief Product Officer Brian Root, the show dispenses with the platitudes about scaling and gets to the substance: how to build product organizations that don't just survive the short-term, but thrive in the long-term. You won’t hear process theater or recycled frameworks. You’ll get the logic behind the methods: the mistakes ...
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How Financial Institutions Can Prepare for the Future of Fraud with Responsible AI Deployments - with JoAnn Stonier of Mastercard
29:22
29:22
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29:22As AI capabilities evolve, financial institutions face pressure to balance innovation with security, trust, and regulatory compliance. From fraud prevention to customer experience, deterministic AI applications continue to form the backbone of financial services—even as new technologies like generative and agentic AI emerge. In this episode, JoAnn …
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Rethinking Infrastructure As the New Competitive Edge in AI - with Deborah Golden from Deloitte
38:46
38:46
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38:46What if the real AI revolution isn’t in the models — but in the reimagined systems beneath them? In this episode, Deborah Golden, U.S. Chief Innovation Officer at Deloitte, joins Emerj CEO and Head of Research Daniel Faggella to rethink what powers (or derails) AI at scale. The conversation challenges conventional wisdom – proposing that the future…
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Balancing Efficiency and Trust in Field Service Operations - with Eric Rivas of Electrolux
23:45
23:45
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23:45In today’s high-volume service environments, the smallest misstep can erode both efficiency and customer trust. In this episode, Eric Rivas, Director for Service Repair at Electrolux, joins Emerj Editorial Director Matthew DeMello to share how frontline data and technician expertise can be better captured, organized, and applied to deliver consiste…
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The Human Side of Scaling: How Behavior Shapes Business Growth
30:40
30:40
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30:40In this episode we talk with Carly Pepin how human behavior is crucial to business growth. During our time together we discuss: Why human behavior is so important for growth. The most common blind spots leaders have. How leaders can overcome common blind spots. Keys to building high performance teams that can drive success during good times and cha…
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Why System Integrators Are Key to AI Success - with Pallab Deb of Google
44:36
44:36
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44:36In this episode of the AI in Business podcast, Pallab Deb, Managing Director in SI & Industry GTM Partnerships at Google, joins Emerj CEO Daniel Faggella to discuss how AI infrastructure has evolved into a platform-centric foundation for enterprise transformation. Pallab explains why the modern AI stack extends beyond compute and storage to include…
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How Data Ownership Drives Trustworthy AI Models - with Joe Lang of Comfort Systems
16:39
16:39
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16:39Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA, joins the AI in Business podcast to discuss why a clear data strategy must come before investing in storage infrastructure for AI adoption. Joe outlines the risks of assuming that cloud providers or storage solutions alone will produce reliable intelligence, and w…
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Ep 52. Operational Leadership with Alexey Mitko
58:36
58:36
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58:36Laura Nicol dials into Alexey Mitko. Alexey’s career has been all about operational leadership. Finance, HR, legal — he’s held the keys to the gritty, foundational work that lets startups scale without falling apart. He puts it simply: “When the startup community has been so generous in teaching me how to see the world differently as a 20-something…
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GenAI, Trust and Talent in Modern Loss-Prevention - with Joe Troy of Amazon
15:30
15:30
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15:30AI-powered video intelligence is transforming the retail environment from one of surveillance to one of support. In this episode, Joe Troy, Senior Manager of Site Risk at Amazon, shares how generative AI is helping organizations not only reduce shrink and detect fraud, but also foster transparency, trust, and operational efficiency across frontline…
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Operationalizing Portfolio Decisions at Speed and Scale - with Madhav Madaboosi of bp
25:22
25:22
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25:22Today’s guest is Madhav Madaboosi, who is with bp. Madhav Madaboosi leads a global Digital Transformation Team in Future Midstream and Strategy at bp, where he is involved in leading initiatives spanning supply chain, logistics, energy movement, and customer-facing operations. With over two decades of experience in AI, advanced analytics, strategy,…
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Turning Legacy Service Contracts into First Time Fix Wins - with Joe Lang of Comfort Systems
25:09
25:09
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25:09Today’s guest is Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA — a leading national provider of mechanical, electrical, and plumbing building systems services, with more than 45 operating companies across 170+ locations. Joe shares insights on managing data complexity in large field service operations — from t…
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Storage Strategies That Keep GenAI on Budget - with Amit Gupta of Danaher
16:58
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16:58Today’s guest is Amit Gupta, Chief Digital Officer, Life Sciences Manufacturing Industry, at Danaher. Amit returns to the program to share the operational playbook behind building enterprise-ready AI infrastructure. While AI headlines tend to focus on models, Amit emphasizes that success begins with what’s underneath — the data. He outlines a four-…
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AI Use Cases Streamlining Commercial Insurance Operations - with Sidharth Ojha of AXA XL
21:16
21:16
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21:16Today’s guest is Sidharth Ojha, Head of Process Optimization in Data and AI at the AXA XL Global Underwriting Office. AXA XL is the property and casualty and specialty risk division of AXA, serving mid-sized companies and large multinationals across more than 200 countries and territories. In this episode, Sidharth breaks down where insurers are se…
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Moving from Pilot to Profit in Service AI Deployments - with Amit Gupta of Danaher
15:46
15:46
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15:46In today’s enterprise landscape, many AI initiatives stall before delivering real business value—especially in service operations, where data lives in disconnected systems and frontline speed is critical. For Amit Gupta, Chief Digital Officer, Life Sciences Manufacturing Industry, at Danaher, overcoming these challenges requires a structured, busin…
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Turning AI Vision Into Value in Financial Services - with Kelly Dempski of Turing
17:18
17:18
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17:18Today’s guest is Kelly Dempski, Head of Solutions for Banking, Financial Services, and Insurance (BFSI) at Turing. Turing is one of the world’s fastest-growing Artificial Intelligence companies, working with the world’s leading AI labs to advance frontier model capabilities and leveraging that work to build real-world AI systems that help businesse…
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Ethical AI Solutions and Their Impact on Life Sciences and Beyond - with Dr. Steffen Hoffmann of Bosch
17:18
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17:18Today’s guest is Dr. Steffen Hoffmann, Managing Director of Bosch UK. Dr. Hoffmann joins Emerj Editorial Director Matthew DeMello to explore the strategic deployment of AI across industrial sectors, from manufacturing operations to internal business systems. Dr. Hoffmann shares how AI is helping manufacturers address upstream process variables to r…
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Ep 51. Falling in Love with Startups and Running—Phoebe Pincus
54:55
54:55
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54:55Laura Nicol dials into Phoebe Pincus, COO at Startmate and Co-Founder at Cheeky Run Club. We cover a lot. Learning to lead when you've never had female leadership role models. Being the opposite of a perfectionist. Her career journey from psychology student to general manager to chief of staff to COO. We also get into starting Cheeky Run Club, bala…
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Scaling Growth in Asset Management with AI-Ready Data - with Frank Hattann of Ocorian
24:07
24:07
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24:07What does it really take to bring AI into the heart of financial services—and why are so many firms still stuck in manual mode? In this episode of the ‘AI in Business’ podcast, Frank Hattann, Chief Commercial Officer at Ocorian, joins Emerj Editorial Director Matthew DeMello to explore how legacy financial institutions can unlock real commercial va…
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In this episode we talk with Chris Gillen about the erosion of accountability and self-reflection in the workplace and how to not let it happen to you and your organization. During our time together we discuss: What "The Villain Trap" is and now it manifests itself. Indicators that the villain trap is opening. The impact of the villain trap on you,…
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Overcoming Compliance Challenges in Legal AI Adoption - with Ryan Anderson at Filevine
26:53
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26:53Today’s guest is Ryan Anderson, CEO and Founder of Filevine. Filevine is a cloud-based enterprise legal practice management platform that automates and centralizes workflows—covering case and document management, contract lifecycle, client communication, billing, e-signatures, analytics, and AI‑powered insights. Ryan joins Emerj Editorial Director …
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Enhancing Clinical Workflows and Optimizing Efficiencies - with Patricio La Rosa at Bayer
29:07
29:07
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29:07Today’s guest is Patricio La Rosa, Head of End-to-End Decision Science in Seed Production Innovation at Bayer Crop Science. Patricio joins the AI in Business podcast to explore how AI is transforming the clinical trial lifecycle, from biomarker discovery to long-term patient engagement. Drawing on his academic expertise, Patricio explains how AI-po…
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Accelerating Retail & CPG Transformation through AI Solutions - with Dwight Hill of Turing and Joe Troy of Amazon
29:48
29:48
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29:48Today’s guests are Dwight Hill, Head of Retail & Consumer Products at Turing, and Joe Troy, Senior Manager of Site Risk at Amazon. Turing is one of the world’s fastest-growing Artificial Intelligence companies, working with the world’s leading AI labs to advance frontier model capabilities and leveraging that work to build real-world AI systems tha…
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Transforming Manufacturing with AI-Powered 3D Digital Twins and Remote Monitoring - with Rad Desiraju of Microsoft and Mike Geyer of NVIDIA
33:29
33:29
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33:29For decades, manufacturers have relied on traditional dashboards that often fell short when it came to understanding the complexity of real-time operations. In this episode of the ‘AI in Business’ podcast, Microsoft’s Rad Desiraju and NVIDIA’s Mike Geyer explore how AI-powered 3D digital twins and real-time simulation are transforming the way manuf…
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Building Storage Strategies That Scale with AI Workloads - with Bryan Willett of Lexmark
17:49
17:49
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17:49Today’s guest is Bryan Willett, Chief Information Security Officer at Lexmark, joining Emerj Senior Editor Matthew DeMello to explore how organizations can navigate the trade-offs between cloud and on-prem AI deployments—balancing speed to market, cost efficiency, and the protection of sensitive data. Bryan also emphasizes the importance of a stron…
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Enhancing Drug Safety with AI and Automation Technologies - with Marie Flanagan of IQVIA
22:12
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22:12Today’s guest is Marie Flanagan, Director of Product Management in Digital Projects and Solutions at IQVIA. Marie returns to the program to unpack how AI and automation technologies are transforming drug safety workflows. Together with Emerj Editorial Director Matthew DeMello, she shares how IQVIA uses natural language processing (NLP) built on saf…
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Ep 50. Emer McCann on Building People Functions & Scaling Orgs
55:39
55:39
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55:39Laura Nicol dials into Emer McCann, Head of People & Chief of Staff at Simply Wall St. Emer scaled Deputy’s people and culture through hypergrowth (70 to 350 employees) before joining Simply Wall St as employee #15 to build from zero. She’s the quiet force behind the chaos. The puppeteer, the glue, the phrasebook for hard conversations. Inside this…
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Building Trusted AI Systems in Financial Services From Strategy to Scale - with Zar Toolan of Edward Jones
27:23
27:23
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27:23Today’s guest is Zar Toolan, General Partner and Head of Data & AI at Edward Jones, joining Emerj Senior Editor Matthew DeMello to explore how AI can be strategically aligned with corporate goals in financial services. Zar shares his perspective on overcoming barriers to AI adoption, the critical build-versus-buy-versus-partner decisions, and the h…
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How AI Partnerships Make Security a Strategic Advantage - with Bryan Willett of Lexmark
19:20
19:20
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19:20Today’s guest is Bryan Willett, Chief Information Security Officer. Bryan discusses how organizations can shift security from a reactive compliance task to a strategic advantage by leveraging AI partnerships and transparent communication. He explains how proactive security packages and AI-driven tools streamline vendor due diligence and RFP respons…
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Responsible AI That Scales Across Customer Workflows - with Miranda Jones of Emprise Bank
22:49
22:49
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22:49Today’s guest is Miranda Jones, SVP of Data & AI Strategy at Emprise Bank. Miranda returns to discuss the evolving reality of responsible AI in the financial services sector. As generative and agentic systems mature, Jones emphasizes the importance of creating safe, low-risk environments where employees can experiment, learn prompt engineering, and…
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Common Misperceptions About What It Takes To Be Successful At The C-level And What To Do About It.
54:19
54:19
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54:19In this episode we talk with Courtney Intersimone about what it takes to be successful in C-Suite roles. During our time together we discuss: Common misperceptions people who aspire to the C-level have about what it takes to be successful in those roles. The importance of mindset and understanding "what is your value add". The prevalence of imposte…
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Why Service Teams Outgrow DIY AI Solutions - with Neil Bhandar of Generac
36:31
36:31
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36:31Today’s guest is Neil Bhandar, Chief Data Analytics Officer for Generac. Neil brings decades of experience in artificial intelligence, from academic research to enterprise-scale implementation across manufacturing and financial services. He joins Emerj Managing Editor Matt DeMello to explore the hidden costs of building AI in-house, the risks of ov…
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Welcome to Grown Up Product, the podcast for founders who’ve figured out how to sell something and are now stuck figuring out how to scale it, for CEOs who feel like product is chaotic, slow, or unaccountable, and for VCs and PE firms watching their portfolio companies burn money instead of building real systems. I’m Brian Root, a fractional Chief …
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Inside the AI Playbook for Scientific Discovery and Optimization - with Brian Lutz of Corteva
27:57
27:57
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27:57As global food demand accelerates, the agricultural sector faces rising pressure to innovate faster, safer, and more sustainably. Today’s guest on the ‘AI in Business’ podcast is Brian Lutz, the Vice President of Agricultural Solutions at Corteva Agriscience, the world’s leading pure-play seed and crop protection company. Brian joins Emerj Senior E…
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Why Immutable Snapshots Matter for Compliance and AI - with Neil Bhandar of Generac
30:33
30:33
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30:33Neil Bhandar, Chief Data Analytics Officer for Generac. Generac is a U.S.-based industrial manufacturer that designs and produces a wide range of power solutions—including portable, residential standby, commercial, and industrial generators, along with automatic transfer switches and related accessories. Neil joins Emerj Editorial Director Matthew …
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AI for Driving Quality Customer Interactions in Distributor Models - with Joshua Haddock of Herbalife
27:13
27:13
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27:13Today’s guest is Josh Haddock, Director of Contact Center Technology at Herbalife. Herbalife is a global health and wellness company that develops and sells nutritional products, personal care items, and weight management solutions through a network of independent distributors. With operations in over 90 countries, Herbalife combines direct selling…
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Breaking the Doom Loop in IT Service Management - with Phil Christianson of Xurrent
30:33
30:33
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30:33Today’s guest is Phil Christianson, Chief Product Officer at Xurrent. Xurrent is an IT service management platform that helps large organizations coordinate incident response and improve system reliability. They serve clients across healthcare, government, and financial services and are known for their focus on post-incident accountability and auto…
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Ep 49. Liani Strauss on Keeping Tracksuit on Track
1:02:01
1:02:01
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1:02:01Laura Nicol connects with Liani Strauss, Chief of Staff at Tracksuit. Liani’s background in industrial engineering gave her structure. Startups gave her speed. Today, she works at the intersection of strategy, systems, and people—helping shape how Tracksuit scales from the inside out. Inside the conversation: Early days of BizOps at Tracksuit: “We …
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Turning Healthcare Innovation into Real Patient Impact - with Brad Kennedy of Orlando Health
24:17
24:17
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24:17Today’s guest is Brad Kennedy, Senior Director of Business Solutions Strategy at Orlando Health — a not-for-profit healthcare organization headquartered in Florida. With years of experience leading innovation and patient experience programs in hospital systems, Brad joins Emerj Managing Editor Matthew DeMello on the show today to explore how health…
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From Control Checks to Enterprise Strategy with AI in Audit - with Itumeleng Masunyane of Amicorp
18:20
18:20
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18:20Today’s guest is Itumeleng Masunyane, Senior Vice President of Internal Audit at Amicorp Group. Amicorp provides corporate management, financial markets, and fund administration services with a strong presence in emerging markets. Itumeleng joins Emerj Editorial Director Matthew DeMello on the show to discuss the expanding role of AI in internal au…
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How Domain-Specific GenAI-Driven Orchestration Unlocks Value in Secure and Siloed Data Environments - with Arun Subramaniyan of Articul8
29:48
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29:48Today’s guest is Arun Subramaniyan, Founder and CEO of Articul8. After earning his PhD simulating jet engines and leading GE's digital twin revolution, he's helping Articul8 build domain-specific AI solutions for the world's most complex industries - from Wall Street to electrical grids and aerospace design. Arun joins us on today’s show to share w…
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Inside the New Era of Loss Prevention with Video Intelligence - with Joe Troy of Amazon
19:34
19:34
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19:34Today’s guest is Joe Troy, Senior Manager of Site Risk at Amazon. Joe leads efforts to harness AI-powered video intelligence to transform retail security and operational workflows. With extensive experience in risk management and physical security, Joe joins Emerj Managing Editor Matt DeMello to discuss how AI is accelerating investigations, reduci…
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AI ROI for Patient Insights and Better Eligibility Rates in Clinical Trials - with Michael Zaiac of Daiichi Sankyo
25:12
25:12
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25:12Today’s guest is Michael Zaiac, Head of Medical Oncology for Europe and Canada at Daiichi Sankyo. Michael joins the platform in a special episode focused on how AI is driving measurable ROI in clinical trials — particularly in eligibility and driving diversity in patient populations. Their conversation explores how life sciences teams are applying …
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Smarter Compliance Through Transparent AI Deployment - with Miranda Jones of Emprise Bank
19:44
19:44
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19:44Today’s guest is Miranda Jones, SVP Data & AI Strategy Leader at Emprise Bank, to explore how banks can design AI systems that balance compliance obligations, customer expectations, and employee experience. Miranda unpacks why explainability shouldn’t be an afterthought—and how embedding transparency into AI workflows helps institutions avoid costl…
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How AI is Orchestrating the Insurance Supply Chain - with Marc Fredman of CCC Intelligent Solutions
23:59
23:59
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23:59Today’s guest is Marc Fredman, Chief Strategy Officer at CCC Intelligent Solutions. Marc joins Emerj CEO and Head of Research Daniel Faggella to discuss how leading insurers are using AI to manage growing complexity across the insurance supply chain — from vehicle damage assessment to claim settlement and subrogation. He breaks down where AI is alr…
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Keeping the Patient Voice in De-Identified Data Models - with Brad Kennedy of Orlando Health
24:44
24:44
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24:44Today’s guest is Brad Kennedy, Senior Director of Business Solutions Strategy at Orlando Health. Brad joins Emerj Senior Editor Matthew DeMello to explore what it takes to implement AI across a complex care environment. From improving patient experience to easing clinician burdens, Kennedy highlights the need for precision, transparency, and collab…
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Transforming Care Management and Disease Management Workflows with Agentic AI - with Raheel Retiwalla of Productive Edge
24:11
24:11
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24:11Today’s guest is Raheel Retiwalla, Chief Strategy Officer at Productive Edge. Productive Edge is a digital transformation consultancy specializing in healthcare that helps payers, providers, and health tech companies use data to streamline operations, reduce costs, and improve outcomes. Raheel returns to the program to outline how agentic AI is hel…
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Lessons from Project Warp Speed in How High-Velocity Partners Are Scaling AI in Manufacturing - with Emily Nguyen of Palantir Technologies
24:05
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24:05Today’s guest is Emily Nguyen, Head of Industrials at Palantir Technologies. Emily joins Emerj Editorial Director Matthew DeMello to discuss how Project Warp Speed is helping manufacturing leaders scale AI rapidly and effectively. She breaks down the key values driving successful AI adoption — including mission focus, first-principles thinking, and…
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Ep 48. Paul Redfern on Growth, Scale and Staying Human
53:37
53:37
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53:37Laura Nicol connects with Paul Redfern, Chief Operating Officer at Big Picture Medical. He’s someone who’s spent most of his career toggling between product and operations, and getting pretty good at living in the grey. And becoming “reasonably okay-ish” in a whole bunch of different worlds. This episode is all about a tension every operator knows …
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Unlocking Enterprise Efficiency Through AI Orchestration - Kevin Kiley of Airia
20:59
20:59
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20:59Today’s guest is Kevin Kiley, President of Airia. With extensive experience helping large enterprises implement secure and scalable AI systems, Kevin joins Emerj Editorial Director Matthew DeMello to explore how agentic AI is reshaping enterprise workflows across industries like financial services. He explains how these systems differ from traditio…
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Leadership For High-Stakes Teams – Shifting From Fear-Based To Opportunity-Driven Approaches
25:53
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25:53In this episode we talk with Stephen Sopko about about the benefits of using opportunity driven approaches to leadership instead of fear-based leadership. During our time together we discuss: The difference between opportunity driven leadership and fear-based leadership. How can leaders be successful in driving accountability and communicating pote…
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AI in Healthcare Devices and the Challenge of Data Privacy - with Dr. Ankur Sharma at Bayer
19:06
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19:06Today’s guest is Dr. Ankur Sharma, Head of Medical Affairs for Medical Devices and Digital Radiology at Bayer. Dr. Sharma joins Emerj Editorial Director Matthew DeMello to explore the complex intersection of AI, medical devices, and data governance in healthcare. Dr. Sharma outlines the key challenges that healthcare institutions face in adopting A…
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