Pro Organizer Studio is a business building resource for professional organizers. We are here to help you launch & grow the professional organizing business of your dreams! Hosted by Melissa Klug, who is a master certified professional organizer and founder of home organization business Home By Eleven in the Minneapolis/St. Paul metro area, and who is a business coach for pro organizers on 5 continents!
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Supercharge your journey to success in the home services industry with insights and actionable content that will transform your business.
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Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Tersh Blissett & Josh Crouch
Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
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227 | Apps + Shoes + Vibration Boards + Saunas: a convo with some of our Inspired Organizers!
22:42
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22:42Today on the pod I'm taking you to a casual convo we had on a recent live coaching Zoom we do in our Inspired Organizer® group! This was just a snippet from a 90 minute coaching call but it has some great suggestions on apps and other things that help keep us physically healthy on our hard organizing jobs.…
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How Home Service Pros Use Emotional Automation to Win Referrals and Brand Love with Caleb Baitz
46:34
46:34
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46:34Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of the Service Bu…
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HVAC Hiring Strategies for Service Leaders to Replace B Players with ATS Culture – Ryan Naylor
38:12
38:12
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38:12Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of the Service Bu…
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How to Fix Trades Marketing by Using StoryBrand to Boost Calls and Stand Out with Amber Gaige
35:48
35:48
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35:48Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of the Service Bu…
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The Truth About Selling Trades Businesses for Maximum Value with Gregg Schonhorn
45:46
45:46
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45:46Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte --------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of the Service Bus…
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I have a simple...but complex question for you today--are you doing TOO MUCH in your organizing business? Are you burning out on back end tasks for your business--but also maybe not spending the time on the things that matter and can move the needle in your business? That's what I'm talking about today--trying to get you thinking about whether you'…
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How Contractors Escape Burnout and Build Wealth by Pricing Right and Slowing Down with Clay & Joseph
56:08
56:08
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56:08Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of the Service Bu…
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Why Trade Business Founders Fail to Scale and How EOS Fixes Leadership Gaps with Eric McGrath
50:52
50:52
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50:52Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of the Service Bu…
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225 | LET'S MEET IN PERSON!! Part 2 with Brandie & Ryan of Home+Sort and the How To Summit
25:01
25:01
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25:01I want to meet YOU in Dallas in September! This is part 2 of my conversation with Brandie and Ryan of Home+Sort and the How To Summit. LINKS FOR LISTENERS: Come see us at the Summit in September! Hit this link: howtosummit.org and use code MELISSA10 for $50 off. _______________________________________________________________________ overview and ti…
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224 | What a 7 Figure Organizing Business Does That You Should, Too | Reevaluating Business Processes; Fluid Pricing and more from Brandie + Ryan of Home+Sort and the How To: Summit
40:43
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40:43I am here this week with two of my FAVORITE people not just in organizing, but in life. Today I'm talking to Brandie & Ryan about how they run their 7 figure organizing business and the lessons that all of us should be doing--whether your business is 4, 5, or 6 figures. LINKS FOR LISTENERS: Get in touch with Melissa: [email protected] or…
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How One CEO Turned Harsh Feedback into a $6M Growth Exit using MAP Systems with Michael Caito
38:09
38:09
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38:09Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of the Service Bu…
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Warranty Strategy for HVAC Contractors to Build Wealth, Cut Risk & Boost Exit Value with Jacob & Wil
1:09:41
1:09:41
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1:09:41Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of the Service Bu…
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Mailbag Episode: Customer-Centric Secrets to Handle Tough Clients
30:48
30:48
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30:48In the third mailbag episode of season two, Kenny Chapman and Chris Crew take on audience questions focusing on customers—how to handle them, serve them, and keep your sanity in the process. They break down what to say during a follow-up, how to deal with refund requests, and why the “customer is always right” mindset might be holding you back. Tun…
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The Service Business Strategy to Hit $137M in Sales with No Branding or Fluff with Justin Riley
55:34
55:34
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55:34Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of Service Busine…
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Invest in Your People: How to Empower Employees and Boost Profitability with Kelton Balka
46:04
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46:04Kenny Chapman and Chris Crew sit down with Kelton Balka, owner of Tennessee Standard and a fifth-generation plumber. Kelton shares how taking care of your team isn’t just the right thing to do—it’s the smartest business move you can make. From scaling his plumbing company to over $1 million in monthly revenue and building a culture where people don…
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How Entrepreneurs Fix Burnout & Libido Loss using Testosterone & Peptides - Dr Adam & Paul Bakhtiar
1:06:12
1:06:12
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1:06:12Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte --------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this Service Business Mastery p…
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Business Efficiency: How to Build a Lean, Profitable Business
16:13
16:13
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16:13Kenny Chapman and Chris Crew discuss why efficiency is the key to running a profitable business—and how to actually build it into your daily operations. They break down the biggest mistakes contractors make when trying to run lean businesses, the overlooked habits that drain time and money, and how to train your team to think and act with efficienc…
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AI Call Tracking for Contractors to Maximize Marketing ROI with CallRail Tools – Nick Jascomb
41:06
41:06
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41:06Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode of service busine…
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How Your Pricing Model Might Be Holding Back Your Business
21:44
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21:44Kenny Chapman and Chris Crew discuss why pricing is one of the most powerful—and misunderstood—drivers of profitability in home service businesses. They break down common pricing mistakes, the importance of price integrity, and why efficiency, experience, and knowing your true costs all play a role in sustainable success. Tune in to learn how to sh…
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My friend and fellow professional organizer Missi McKown sent me a voice message with an idea on how to start this podcast. " So this is a cautionary tale. Please do the opposite of everything we do unless you'd like to burnout and stress yourself out, and also start dropping balls left and right, including family, friends, and relationships that a…
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Using TikTok to Attract Customers For HVAC and Plumbing Businesses with Jen McKee
59:23
59:23
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59:23Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode, recorded live at…
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Want to Increase Profitability? Fix These 5 Areas First
32:10
32:10
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32:10Kenny Chapman and Chris Crew discuss profitability and why it should be the driving force behind every decision you make in business. They break down the hidden costs that sneak into your operation, why most contractors misunderstand their income statements, and how fixing—not cutting—expenses is the smarter play. By the end, you’ll walk away with …
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222 | My Client Isn't Happy. Now What? | Missi McKown of Clear Spaces Organizing
1:02:44
1:02:44
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1:02:44No matter how great of an organizer you are, there will come a time where a client has something that isn't quite right in their house or something that they aren't happy with from you or your team. How you handle this can go a long way to turning dissatisfaction into happiness--and even getting that client to refer you out or have more sessions. S…
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How most home service businesses are misled by CPAs with Kristen Deese
42:04
42:04
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42:04Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode, hosts Tersh Blis…
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Mailbag Episode: Why Doing the Basics in Business Is the Most Underrated Growth Strategy
28:38
28:38
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28:38Kenny Chapman and Chris Crew answer some audience questions in the second mailbag episode of this season. They break down why the HVAC industry is one of the most reliable spaces to build in, what to watch out for when buying a business, and why doing the basics still solves 90% of your problems. By the end, you’ll walk away with sharper instincts,…
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221 | Why Can't We Do NOTHING? With Kielyn Simonson of OrgaNice
55:01
55:01
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55:01Hey organizers! We are back with an episode about something that I am TERRIBLE at doing--which is...nothing. I am terrible at doing NOTHING. I always have to be busy, I always have to have something going on, and I always have to be in constant motion. My guest today is a friend who is wrestling with that same thing--Kielyn Simonson of OrgaNice in …
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HVAC Hiring & Leadership Tactics That Built a 90% Retention Rate & Leveraged AI - Dustin Van Orman
22:56
22:56
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22:56Learn how to automate tasks, save time, and increase your profit.No coding required! 👉 Enroll Today - https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode, recorded live at …
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How to Build a Business That Supports Your Life, Not Drains It
47:44
47:44
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47:44Kenny Chapman and Chris Crew sit down with Stephen Christopher of Wit Digital, an innovative marketing agency for any home service business. They break down the real reasons marketing efforts often fall flat in the home service business space. The trio emphasizes that success isn’t about chasing more leads or shiny marketing tactics—it’s about emot…
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How ChatGPT and Other AIs Are Changing SEO Forever with Mike Venidis
46:34
46:34
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46:34Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode, recorded live at …
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Direct Mail & Marketing Isn’t Dead: Here’s How to Make It Work
17:44
17:44
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17:44Direct mail isn’t dead—and it won’t die until mailboxes die. Kenny Chapman and Chris Crew break down why direct mail still works and how to get the most out of it in the digital age. They discuss how to craft high-impact direct mail, ways to write an opening line that keeps readers hooked, how to keep your mail out of the trash, and the creative st…
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How AI Is Revolutionizing HVAC Businesses by Automating SOPs and Preventing Costly Mistakes
50:02
50:02
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50:02Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, recorded live at AHR 2025 in…
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Winning at Social Media Marketing: What Home Service Businesses Need to Know
23:10
23:10
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23:10Social media marketing is one of the most valuable tools for home service businesses – but only if done right. Kenny Chapman and Chris Crew break down how contractors can use social media to build trust, attract customers, and grow their brand and business without feeling overwhelmed. From choosing the right platforms to creating engaging content (…
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How Private Equity, AI and Branding Are Transforming HVAC Businesses in 2025 with Samantha Brazie
36:24
36:24
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36:24Learn how to automate tasks, save time, and increase your profit.No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode, recorded live at the …
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Beyond Five Stars: The Smart Way to Use Reviews to Boost Your Business
32:01
32:01
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32:01Kenny Chapman and Chris Crew talk about all things business reviews. They share compelling statistics about the role reviews play in the purchasing process, how to handle negative reviews, and how your online presence can either multiply or diminish the effectiveness of your marketing dollars. You’ll hear the 4-step process Chris uses to approach o…
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220 | STOP using Linktree! Do this instead...
6:29
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6:29If you have a Linktree in your Instagram bio or anywhere else...STOP doing this! Here's what to do instead,By Melissa Klug
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Home Service Expansion Tips for Building a Multi-Location Company with Austin Helms
45:15
45:15
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45:15Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Jos…
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Mailbag Episode: How to Grow Your Business Through Pricing, Sales Strategy and Process Optimization
31:45
31:45
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31:45This episode is a mailbag episode in which Kenny Chapman and Chris Crew tackle a couple of crucial questions from audience members. From the biggest concern that keeps them up at night to the #1 cause of business failures and increasing credit card transaction fees. You’ll hear Kenny and Chris shed some light on these important issues, some of whic…
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AI-Powered Scheduling Helping Contractors Get More Leads & Maximize ROI with Nikolai Matveev & Daniel Fuentes
59:39
59:39
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59:39Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode of Service Business Mastery p…
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From Sales Grit to Growth: Lessons from Mid-America Mister Sparky
50:04
50:04
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50:04Kenny Chapman and Chris Chrew welcome Darrell Boyd and Aaron Hagan from Mid-America Mister Sparky! They take back the curtain on Mister Sparky’s winning strategy for sales success – including the key role of company culture, the power of grit, and intentionality around sales. You’ll hear more about avoiding the top-line sales intoxication trap, the…
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219 | Why We Love Garage Organizing!
1:43:18
1:43:18
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1:43:18This episode is a "how to" of garage organizing! Sarah and I are here to tell you about ALL things relating to garages, and if you are someone who doesn't love organizing garages--we're trying to convince you they're GREAT! LINKS FOR LISTENERS: Connect with Melissa at Pro Organizer Studio: [email protected] Sarah's Tidy Stock Photography…
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How to Sell Your HVAC Business for Maximum Profit with Joe Strittmatter & Brian Cohen
26:55
26:55
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26:55Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, recorded live at the Service…
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Turning "Just Looking" Shoppers into Paying Customers
20:58
20:58
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20:58“How do I turn ‘just looking’ prospects into paying customers?” is probably one of the most recurring questions among home service salespeople…and that’s exactly what hosts Kenny Chapman and Chris Crew tackle in this episode of the Home Service Business Success show. They talk about the importance of having a process to follow, common mistakes sale…
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How Private Equity Destroys Businesses After Acquisition with Matt Michel and Brandon Jacob
57:38
57:38
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57:38Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte —----------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, recorded live at the Bu…
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Conquering the "I Need to Talk to My Spouse" Objection
21:22
21:22
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21:22“I need to speak to my spouse.” That’s an objection that many home service salespeople fear – you hear that, you’re doomed… Why do some people bring that point up during an appointment and what can you do to conquer that objection to successfully close the sale? In today’s episode of the Home Service Business Success Show, hosts Kenny Chapman and C…
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How College Debt is Trapping Students While Trade Jobs Create Millionaires with Kate Cinnamo
36:15
36:15
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36:15Learn how to automate tasks, save time, and increase your profit. No coding required! 👉Enroll Today - https://bit.ly/3CZTDte ----------------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this engaging episode, recorded …
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Price Is Too High! - Objection Obliteration
31:24
31:24
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31:24In the first episode of season 2 of the Home Service Business Success Show, hosts Kenny Chapman and Chris Crew tackle one of the most common objections in sales: “The price is too high!” They break down why many home service business owners struggle with the pricing confidence needed, what you need to know to truly understand value, option closing,…
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218 | 1095 Days Of Organizing: My Third Year In Business with Kim Snodgrass of Rustic Home Organizing
1:12:18
1:12:18
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1:12:18After three years of being a professional organizing entrepreneur, one of our most popular guests is back to give a recap of what she learned in year 3 and what she has happening with big changes coming for year 4. Kim Snodgrass of Rustic Home Organizing in Oregon is here to have a refreshingly honest take on what her year was like. If you want to …
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How Email Became the Secret Weapon for 8-Figure Trades Businesses with Zac Garside
54:45
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54:45Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, recorded live at Business Uncensored Event in Chattanooga, Tennessee. Hosts Tersh Blissett and Joshua Crouch are joined by Zac Garside, Founder of "Done-For-You Email Marketing." They explore the evolvin…
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How Time Management & Delegation Transform Contracting Businesses in 2025 | Danielle & Suzanne
32:50
32:50
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32:50Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, …
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We said that this year at Pro Organizer Studio was going to be a focus on how we can help you with your SEO--which is THE best way for people to find your organizing business. We are introducing something to help you with that! LINK YOU NEED: organizernearme.com/advertise Unlocking the Potential of SEO for Professional Organizers: Introducing Organ…
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