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If you own, manage or work in an automotive workshop – this podcast is for you. Andrew Uglow has followed his passion for discovering the secrets of how things work and how to fix them, since falling in love with all things ‘cars’ as a teenager, Always ‘hands-on,’ whether as an apprentice, working in national roles for global manufacturers, or running his own business, his quest for the how and why of both people and technology has given him a unique and important perspective, especially tim ...
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Workshop Efficiency Mythys: Why Weight Jobs Don't Equal Faster Work
23:52
23:52
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In this episode we address the common misconception that weight jobs lead to faster work. The discussion covers why hovering doesn't expedite repairs, the impacts of context shifting on diagnostic tasks, and effective strategies for managing customer expectations. Andrew shares practical insights and anecdotes, including an innovative solution from…
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Automotive workshop efficiency, problem solving techniques that get results.
20:35
20:35
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20:35
This episode tackles the myth about meeting and exceeding customer expectations in the automotive workshop environment. Andrew argues that true efficiency and customer satisfaction stem from installing expectations before exceeding them, rather than just meeting or surpassing them post-hoc. The discussion covers the importance of structured thinkin…
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Unlocking Efficiency in Automotive Workshops: Strategies For Effective Problem Solving and Diagnostic Techniques
20:20
20:20
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20:20
In this episode we discuss strategies for improving problem-solving and diagnostic techniques in automotive workshops. We examine the importance of quality job card information and address the myth that customer-provided descriptions are always sufficient. We underscore how crucial it is for service advisors to gather specific, tested, and actionab…
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Debunking the Myth: Why Knowledge Doesn’t Always Equal Action in Automotive Repairs
17:28
17:28
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17:28
We delve into the common misconception that knowledge automatically translates to action in automotive workshops. We uncover the reasons why information alone is not enough to spark performance. We emphasise the importance of understanding the relationship between beliefs and behaviour to improve workshop efficiency. Highlights include a compelling…
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The Myth of Action: How to Improve Efficiency and Effectiveness in Automotive Repairs
18:32
18:32
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18:32
We discuss the myth that being busy means being effective in automotive repairs. Andrew emphasises the need for correct action and structured thinking over mere busyness. We explore diagnostic strategies, the importance of pausing to think, and how technicians can improve problem-solving skills. Practical insights and anecdotes illustrate how effic…
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Debunking Common Myths in Automotive Workshops: Boost Productivity!
24:06
24:06
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24:06
We delve into the concept of 'true myths'—commonly held beliefs that are only partially true or entirely false—and their impact on productivity in automotive workshops. The discussion kicks off with an exploration of the myth that 'not spending money equals saving money,' using real-world examples to illustrate how this false economy can cost busin…
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The Unsung Hero: The Role of the Workshop Foreman
21:57
21:57
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21:57
In this episode, Andrew discusses the critical role of the workshop foreman in ensuring the smooth and efficient operation of a business. They delve into the various roles and responsibilities of foremen, such as driving production, quality control, training technicians, and managing workplace culture. The conversation highlights the lack of formal…
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Resourcefulness and Rewards: Redefining Technician Engagement
17:01
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17:01
In this episode of the Friction-less Workshop Podcast, automotive trainer and coach Andrew Uglow dives into the nuances of balancing management practices with technician resourcefulness to achieve optimal performance. Hosted by Anthony Perl, the discussion explores strategies for fostering trust, effective staff retention, and achieving a harmoniou…
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Fixing the Unfixable: The True Challenges of a Technicial
21:45
21:45
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21:45
In this episode of the Friction-Less Workshop podcast, we discuss the intricate aspects of technician management. We explore the importance of clear problem identification, technician engagement, and evolving management practices to enhance performance and efficiency in automotive workshops. Key topics include understanding the root cause of issues…
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Peak Performance: Sustainable Strategies for Success
17:47
17:47
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17:47
Join hosts Anthony Perl and automotive trainer and coach Andrew Uglow as they delve into the concept of peak performance in automotive workshops. They discuss challenges such as engaging technicians, creating a supportive culture, and avoiding unsustainable demands. The conversation explores the importance of trust, discretionary effort, and unders…
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Peak Performance: When and Why It Matters in the Workshop
21:03
21:03
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21:03
By Andrew Uglow
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Boosting Technician Engagement: The Keys to Success
18:28
18:28
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18:28
In this episode of the Frictionless Workshop podcast, we discuss the critical aspects of technician engagement, focusing on retention, development, and management styles. We debunk common myths, reflecting on Henry Ford's business philosophies and how they relate to modern workplaces. With a deep dive into the challenges and solutions in the automo…
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Join us as we dive deep into the world of technical resourcefulness! We unpack the organised strategies and tactics that set apart the most resourceful automotive technicians. We kick off with a jaw-dropping tale of 196 fault codes on a single car and discuss how to cut through the chaos without breaking the bank . We also explore how workshop owne…
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Unlocking the Resourceful Technician Formula
22:54
22:54
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22:54
We unpack the 'Resourceful Technician Formula,' a game-changing approach used by top automotive gurus to thrive in complex, high-pressure environments. Discover the three key components—mindset, meaning, and method—and how mastering them can set you apart. Learn about managing mental friction, finding your personal meaningful purpose, and maintaini…
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How Neurobehavioral Modelling can transform automotive technicians
23:11
23:11
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23:11
Join us thrilling journey into the realm of resourcefulness in technical training. We share eureka moments, revealing how neurobehavioral modelling can transform ordinary technicians into industry elites. Don’t miss the laugh-out-loud story of a Dodge Viper mishap that underscores the importance of clear communication and innovative problem-solving…
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Unlocking Skills and Cost: Redefining Automotive Training
20:41
20:41
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20:41
Join us as we explore the intricacies of training automotive technicians and the hidden financial strains businesses endure during this period. Discover why first-year apprentices are only 25% productive and the staggering amount of information needed to work across various car brands. We'll demystify the concept of 'resourcefulness' and explain wh…
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Unlocking Technical Excellence: The Power of Resourcefulness
17:04
17:04
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17:04
Traditionally, training has focused on an expansive array of technical knowledge, but has underestimated the power of teaching resourcefulness. Learn how this overlooked skill can transform technicians into problem-solving gurus who accelerate your business's success. Plus, part 2 of a classroom acronym blunder Andrew has a variety of free download…
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Automotive Industry Challenges: Skills, Solutions, and Success
24:03
24:03
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24:03
Struggling to find qualified techs in a world of Teslas and self-driving cars? Dive headfirst into the wrenching world of the automotive skills shortage. We'll crack open the difference between a skills gap and a skills abyss, and explore the challenges of training techs in a high-speed industry. Andrew even shares a hilarious (and eye-opening) sto…
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Unlocking Talent: Technical Development Roadmap
24:11
24:11
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24:11
Let's talk real about the grease under the fingernails of technical training. This episode, we're digging deeper than dusty manuals and routine oil changes. We're breaking the "technical training only" curse and uncovering the hidden horsepower in your crew. Forget robots on the assembly line – we're talking about unleashing the human potential wit…
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Fostering Technician Engagement Beyond Just Financial Incentives
24:46
24:46
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24:46
Ep 5: Fostering Technician Engagement Beyond Just Financial Incentives We smash open the myth of the "money-motivated mechanic" and reveal their true passions - problem-solving, tinkering with cars, and making a difference. Join us as we explore how focusing on technician well-being, not just paychecks, unlocks magic under the hood. You'll discover…
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OOPS! - The Biggest Workshop Myth Busted!
19:12
19:12
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19:12
Join us as we explore the invisible forces grinding down your business and discover the unexpected culprits behind them. Buckle up for a mind-bending ride through leadership styles, internal beliefs, and the surprising truth about who's really in control. You'll learn how to identify and eliminate friction points, watch your efficiency soar, and re…
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Your Workshop MVP & Why That Matters - part 2
19:39
19:39
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19:39
Ditch the showroom sparkle and head straight for the heart of the workshop, where real automotive heroes get greasy! This episode throws the spotlight on technicians, the often-underrated engine that drives your business. We'll smash the "knuckle-dragging mechanic" myth and reveal them as the skilled experts they truly are. Buckle up for an insight…
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Your Workshop MVP & Why That Matters - part 1
18:32
18:32
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18:32
Stuck chasing solutions for elusive problems? Dive deep into this episode as we crack the code on nailing the right problem before you even think about the fix. Learn the art of accurate definition, uncovering the true culprit lurking beneath the surface. Unleash the power of patterns hidden in data, transforming problems from isolated incidents in…
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Moving From 'Friction' to 'Friction-less'
18:35
18:35
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18:35
Feeling stuck in a business rut? Buckle up! Andrew, fresh from the automotive trenches, shares his grease-stained wisdom on revving up your workforce and leaving outdated strategies in the dust. He tackles the skills shortage head-on, offering practical ways to attract and keep top talent. Forget unmotivated cogs in your machine – Andrew unlocks th…
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