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PAWSitive Leadership Podcast

pawsitiveleadershippodcast

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A podcast for everything a Veterinary Manager needs to know to get the job done. We’ve been there and know how hard it is and are here to help by sharing our knowledge and expertise to elevate you! This podcast is for YOU - the veterinary practice manager, supervisor, leader. We want to elevate you by equipping you with relevant content, material, guidelines, instruction, feedback and pro tricks and tips. We will deliver real-life experience, along with our super smart guests, that will get ...
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Charles Santiago is a Malaysian public servant and a former Member of Malaysian Parliament for Klang from March 2008 to November 2022. Charles also served as the Chairman of the National Water Services Commission, and currently APHR Co-Chairperson. In this episode, we will talk about the APHR Parliamentary Forum on Human Rights and Democracy in Sou…
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In this episode, Andrea and David sit down with bestselling author, speaker, and award-winning insurance agent, Bill Butler. Bill holds multiple industry certifications, including Certified Insurance Service Representative (CISR), Certified Insurance Counselor (CIC), and Certified Workers Compensation Advisor. After serving 13 years in the U.S. Arm…
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In this episode, Andrea and David chat with Dr. Dani Rabwin, DVM, founder, owner, and CEO of Ready, Vet, Go! Together, they talk about the importance of mentorship in veterinary medicine, not just in the clinical setting but in critical thinking and mental health aspects as well. Dr. Rabwin's mentorship program has proved to be beneficial not only …
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In this episode, Andrea and David chat with Dr. Lauren Jones, Director of Veterinary Medicine at Shepherd Veterinary Software, Practice Owner at Veterinary Hospital of Chester County, Vet Ninja and Happiness Advocate. Dr Jones gave us tips not only on practice software and efficiency, but how to have a fulfilling and happy career. She clarified the…
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In this episode, Andrea and David chat with Dr. Kelly Cooper, Veterinarian and Owner of Reality Vet Coaching and Consulting. Together they talk about what it means to be a new leader in veterinary medicine and how to tackle some of the difficult tasks that come with that role. Dr. Cooper talks about how keeping a sense of curiosity and partnership …
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In this episode, Andrea and David chat with Rhys Giannarelli, Veterinary Practice Owner and owner of Innovative Veterinary Management Solutions where he provides veterinary leadership teams with the tools and strategies to get their practice on track to accomplish their long term goals. Rhys gets candid with how he was able to provide a psychologic…
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In this episode, Andrea and David chat with Dr. Natalie Fayman DVM, iPEC Certified Professional Coach, Energy Leadership Index Master Practitioner, COR.E Wellbeing Dynamics Specialist, Owner of No Limits Coaching and Recovering Workaholic. Preventing and overcoming burnout in the veterinary field is a daunting task, but Natalie talks about finding …
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In this episode, Andrea and David chat with Jennifer McFatter, CVPM, CVBL, SHRM-CP, aPHR, CCFP, FFCP. Jenn is a multi-site certified veterinary practice manager at National Veterinary Associates. Passionate about veterinary medicine and the talented people in the field, Jenn talks about her passion for taking care of the people who take care of the…
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In this episode, Andrea and David chat with Grace Ursery RVT, CVPM and owner of Vet Money Geek where she provides financial guidance and coaching for the independent owners of veterinary practices. Grace gets into the art of conveying the value in service from the patient visit to capitalizing on inventory management to what it takes to keep the ho…
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In this episode, Andrea and David chat with Joe Chickerillo, Vice President of Sales with Chckvet, formerly known as Chckup, a fully integrated veterinary business tool that includes online scheduling, client engagement, and analytics. Together, they talk about the changes in the veterinary practice, especially in the way of improving efficiency wh…
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In this episode, Andrea and David chat with Paws Time Owner, Connie Gualiano about on hold marketing solutions in the veterinary practice. Being placed on hold to hear Christmas music in July is not as beneficial to the veterinary practice as you may think. Connie speaks from the pet owners perspective on how having concise, relevant information ca…
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In this episode, Andrea and David bring safety back with Jessica Molina, PHR, CVPM, ARM with Hub International. Bringing it all the way back to identifying the safety risk then creating and implementing training, then assessing staff on potential safety risks within the veterinary field. Opening the robust conversation into how we can be more proac…
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Cynthia Lorraine Silva is Community Media Program Officer from Centre for Independent Journalism, Malaysia, and Maria Chin Abdullah is former member of Parliament of Malaysia and APHR member. In this episode, Lola Loveita, APHR consultant for Freedom of Religion or Belief, Cynthia Lorraine Silva, and Maria Chin Abdullah will talk about the situatio…
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In this episode, Andrea and David chat with Dental Diva, Mary Berg BS, RVT, LATG, VTS (Dentistry). Founder of "Beyond the Crown Veterinary Education," Mary gets to the root of training, education and passion behind her work in veterinary medicine. Voted VMX Veterinary Technician of the Year, Mary talks about where her career in veterinary medicine …
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In this episode Andrea and David chat with David McCormick, CVA with Simmons and Associates about prepping your practice for sale. David gets in the weeds with how managers can be an intricate part of preparing the practice owners exit strategy and participating in a smooth transition to new ownership. So, grab your coffee or pour a glass of wine, …
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In this episode, Andrea & David interview Mary Mangioi, BA, JD with Veterinary Practice Group at Forchelli Deegan Terrana LLP. Mary talks with us about the importance of having a good relationship with your practice attorney. She explains different types of buying & selling practices, real estate, the importance of employee contracts, DEA complianc…
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In this episode, Andrea & David interview Dr. David Bessler, CEO, and David Glattstein, President, the co-owners and founders of Veterinary Emergency Group, or VEG. Bessler & Glattstein talk about what they are doing to shake up veterinary emergency medicine, creating an exciting and rewarding workplace, and helping clients and patients when they n…
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In this episode with Andrea & David, they talk with Nancy Dewitz about Practice Management Software selection for a veterinary practice. Nancy educates us on the importance of selecting the right PMS, the importance and cautions on AI, and third-party software integrations. This is one you won't want to miss! Join us, grab a cup of coffee, or pour …
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U Shwe Maung is a Rohingya rights activist and former politician, who served as a member of parliament in Myanmar’s House of Representatives from 2011 to 2016. As well as being a Board Member of APHR, he is also a founding member of the International Panel of Parliamentarians for Freedom of Religion or Belief (IPPFoRB) and serves as President of th…
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Mu Sochua is a former member of the National Assembly of Cambodia. She served from 2008 until 2017, when the opposition Cambodia National Rescue Party (CNRP) was dissolved. In addition to her work as vice president of the CNRP she has spent decades working as a human rights advocate, particularly for marginalized groups including migrants, workers,…
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Arlene Brosas is an educator, child rights activist, and politician. She is also an APHR Board Member and a member of the Gabriela Women’s Party-list. She is also one of the co-authors of the Sexual Orientation and Gender Identity Expression Equality Bill. Previously, as spokesperson of the Anti-Child Pornography Alliance, along with other activist…
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Kunthida Rungruengkiat is a Thai academic and a politician. She was previously a member of parliament and the deputy leader of the Future Forward Party. Her policy portfolio includes education reform and early childhood education improvement. After the disbandment of the Future Forward Party by the Constitutional Court, she faces a 10 years ban fro…
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Mercy Chriesty Barends is an Indonesian politician who is the current chair of APHR and is a member of the Indonesian Democratic Party of Struggle or PDI-P. She has served as a Member of Indonesia’s House of Representatives since 2014, where she has been very active on Climate Change issues through her work in The Alliance of Parliamentarian Call f…
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Kasit Piromya is an APHR Board Member, former Thai career diplomat and former People's Alliance for Democracy ("Yellow Shirts") activist. He also served as Foreign Minister of Thailand from 2008 to 2011. In this episode, Karina Tehusijarana, APHR Media Manager, and Kasit Piromya will talk about the future of democracy in Thailand, what’s inside the…
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Wong Chen is an APHR Board Member, Malaysian MP and lawyer. He also has served Non-executive Chairman of the Malaysia Debt Ventures Berhad (MDV) since May 2023, Chairman of the International Relations and Trade Parliamentary Select Committee from December 2019 to May 2020 and again since May 2023 as well as the Member of Parliament (MP) for Subang …
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Join us on this episode of the Pawsitive Leadership Podcast as we sit down with Connie Gualiano, the owner and founder of PawsTime, a company that creates custom and unique on-hold messages for your practice. With 18 years of experience in the message-on-hold industry, Connie brings a wealth of knowledge to the table. We talk about client loyalty, …
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Andrea and David are joined by special guest Isaiah Douglass, a financial advisor and expert in bitcoin, to discuss the intersection of cryptocurrency and veterinary practices. As bitcoin and other digital currencies continue to gain popularity, veterinary practices are exploring how they can integrate these technologies into their business models.…
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In this episode, Andrea & David talk with Heather Prendergast, RVT, CVPM, SPHR, and the CEO of Synergie Consulting about all things leadership in a veterinary practice, including culture, KPIs, critical goals, and difficult conversations. As an author, technician, leader, manager, presenter, and advocate for our profession, you won't want to miss t…
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Come hang out with Andrea and David as we explore the world of contracts in veterinary medicine with the extraordinary Randy Trammell, Esq! Randy explains the three things you should look for in any contract, owning a veterinary clinic as a non-DVM, common legal mistakes, and much more. Things get heated in this episode so be sure to tune in! Join …
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Join Andrea and David as they delve into the fascinating world of veterinary pharmacy medicine with the insightful Dr. Lauren Forsythe. We explore the crucial realm of DEA compliance, discuss the distinctions between human and veterinary medicine, provide guidance on navigating the often complex process of securing prescribed medications when comme…
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In this episode, Andrea and David talk with Dani Rabwin, DVM, Founder & CEO of Ready, Vet, Go, & associate veterinarian at VCA Broadway Animal Hospital about the importance of mentorship. Dr. Rabwin shares how mentorship is key to recruiting and retention with new and recent graduates. She digs into why it is important for veterinary practices to c…
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Join us as we sit down with Dr. Jennifer Hawkins, the Executive Director of the Southern California Veterinary Medical Association! In this insightful conversation, we delve into the ever-evolving landscape of shelter medicine within the veterinary industry, discussing its remarkable growth and its pivotal role in animal welfare. Dr. Hawkins also s…
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In this episode, Andrea & David interview Caroline Brookfield, DVM, relief veterinarian, speaker, and stand-up comedian. We talk about how creativity can be vulnerable and rewarding at the same time and what creativity looks like in a veterinary practice. Dr. Caroline talks with us about how to rebound after a tough day using a creative space and h…
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In this episode, Andrea and David chat with Will Lindus, Director of Operations at IT Guru about all things cybersecurity. Will talks with us about phishing, antivirus, ransomware, RATS, quishing, and more! We learn what these are and how to keep our practices safe! Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay…
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In this episode, Andrea and David talk with Cindy Trice, DVM, Founder & CEO of Relief Rover, Co-Founder & Chief Innovation Officer of KickIt Pajamas, & Relief Veterinarian. Dr. Trice talks with us about how to find a Relief Veterinarian that fits your practice and how Relief Rover can work for you. Dr. Cindy gets into relationships with Relief Vets…
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In this episode, Andrea and David talk with Rob Best, CVPM, CFN, CEO at Best Leadership for the second time on the show. Rob talks with us about Psychological Safety, Organizational Culture and Agility, and Influencing Human Behavior. We talk about HOW leaders can care for people, our employees, and how leaders can lean-in to conversations. Join us…
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You are not going to want to miss this episode! Andrea and David interview Shandell Maxwell, PhD, CEO at Byrd and Maxwell Coaching Institute, and Practice Manager at Tustin Legacy Animal Hospital. Shandell talks about her experience as a subject matter expert as a veterinary leader in diversity, equity, and inclusion, DEI. Shandell challenges us to…
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In this episode, Andrea and David have a repeat guest, Christine Stafford, Co-Disrupter and President Partner Veterinary Emergency & Specialty to talk more about leadership in the veterinary space. Christine gives many examples, tools, and stories about how she is making leadership changes in her practice, and doing it successfully. She talks about…
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In the third and final episode of APHR’s latest podcast series, Restricting Diversity, Kyaw Min San, an APHR member from Myanmar, introduces us to the world of Blasphemy Laws and some of the experts who are advocating for reforms that bring clarity to laws and policies and protect the most vulnerable. This episode features guests from Myanmar and I…
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In the second episode of APHR’s latest podcast series, Restricting Diversity, Luluk Nur Hamidah, a Member of Parliament from Indonesia and an APHR member, introduces us to experts working on women’s rights and how State laws in Malaysia and the Philippines attempt to suppress their fundamental freedoms. They will address how their communities are i…
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For the first episode in APHR’s latest podcast series called, Restricting Diversity, Isabel Maria Ximenes, a Member of Parliament from Timor Leste and APHR’s member, introduces us to activists and experts from Myanmar and Vietnam on how issues concerning freedom of religion or belief affect the daily lives of minorities, and what is being done to c…
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In this episode, Andrea and David interview Dr. Marie Holowaychuk, a Veterinary Mental Health and Wellbeing Advocate, Speaker, Consultant, and Criticalist with Reviving Veterinary Medicine. Dr. Marie talks with us about how she recognized her mental health was suffering, what she did to work through it, including tools we can use in practice and in…
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In this episode, Andrea & David talk with Jeff Kathcherian, Ph.D., owner of Only Cremations and SSO Medical Waste Management about leading people in veterinary medicine. Jeff's education and training in anthropology and intercultural diversity give a different lens on how vet med has its own culture. Jeff talks about how veterinary practice needs l…
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In this episode, Andrea & David have a chat with Kelly Baltzell, the CEO, and founder of Beyond Indigo, to talk all things marketing in veterinary medicine. Kelly tells us how to make a practice website, data, and marketing work FOR the business to create relationships and generate revenue, instead of being an expense we see on the P&L. Kelly walks…
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In this episode, Andrea and David talk with Sam Schopler, a third-year veterinary student at North Carolina University and a Veterinary Alliance Director at pet Desk. Sam is starting his career in vet med and has a unique perspective on our industry. Sam also has an entrepreneurial mindset and talks to us about leadership in the veterinary workplac…
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Andrea and David talk with Matt Salois, Ph.D., with Veterinary Management Groups about the veterinary profession through the lens of a labor economist. Matt tells us about how veterinary practices can ready themselves for a 'slow-cession', he dives into 5 factors affecting the veterinary workforce, and how tools like telemedicine and mid-level prac…
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In this episode, Andrea and David talk with Karen Felsted, CPA, MS, DVM, CVPM, CVA, the Founder of PantheraT Veterinary Management Consulting, about integrating AI into the veterinary space. How managers can increase practice efficiency, freeing up our teams to work on other revenue-generating tasks, which in turn drives revenue up! She drops some …
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Andrea & David chat with Missy Filarecki, CVPM, CCFP, and Practice Manager at Just Cats Veterinary Clinic in NY. Missy shares her story of what led her to become a Compassion Fatigue Professional and how that training has helped her better support her team with mental health wellness. Missy shares practical ways to be mindful of mental health, how …
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Andrea & David have a great chat with Mary Schwartz, CVT, Senior Solutions Consultant at Pet Desk about leadership in veterinary medicine as an allied industry partner. Mary is on FIRE and passionate about leadership in practice. We talked about everything under the sun including what's next for vet techs in our profession, increasing client compli…
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Andrea and David are rolling into 2023 with Darren Osborne, the Director of Economics at the Ontario Veterinary Medical Association discussing recessions in the veterinary space. Darren reviews how the last recession affected veterinary practices and how we can protect ourselves for the next one. Darren talks about setting fees, KPIs, and so much m…
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