Best Cisco WebEx Podcasts (2025)

1
Bringing Hallmark Moments To The Business World | Patrick McCullough 53:41

6d ago53:41

53:41

Hey CX Nation, In this week's episode of The CXChronicles Podcast #260, we welcomed Patrick McCullough, President of Hallmark Business Connections, based in Kansas City, MO. Just like you rely on Hallmark to strengthen your personal relationships, you can count on them to keep your business going and growing. We help businesses by turning customers…

1
TaskUs Human Centered, AI Amplified | Joe Anderson 43:23

12d ago43:23

43:23

Hey CX Nation, In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX. TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.…

1
CX Excellence Through AI Innovation | Live From Cyara XChange 2025 1:39:20

2M ago1:39:20

1:39:20

Hey CX Nation, In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assurance, where industry leaders come together with peers and industry experts, as well as Cyara leaders and product teams, to netw…

1
Avaya Experience Platform - The Future Of CX Today | Tony Lama 52:45

3M ago52:45

52:45

Hey CX Nation, In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey. Avaya gives their customers the freedom to take their business in the directions that benefit them most. They provide the paths for both customers and their employees where every moment big and…

1
Unleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week 1:29:04

3M ago1:29:04

1:29:04

Hey CX Nation, In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters. Our guest interviews for this IRL (in-real life) episode included Liza Rodewald (Founder & CEO), Erica McMannes (Founder & CXO), Greg Avallone (S…

1
Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne 39:36

4M ago39:36

39:36

Hey CX Nation, In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX. Humach combines the strengths of both humans and machines to deliver exceptional customer experiences. Since first opening their doors in 1988, Humach has been at the forefront of customer experience (CX) innovation, de…

1
Leveraging BPOs To Manage Your Customer Experience As Your Business Grows 18:28

4M ago18:28

18:28

Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very common for most Founders or executives to want to hire more full-time staff or add to the team during peak seasons when customer communications, tickets & orders are on the rise. Use this CXWeekly…

1
Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana 50:25

5M ago50:25

50:25

Hey CX Nation, In this week's episode of The CXChronicles Podcast #253, we welcomed Rishi Rana, CEO at Cyara based in Redwood City, CA. Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digi…

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Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee 45:24

6M ago45:24

45:24

Hey CX Nation, In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading brands based in New York. Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Attentive empowers businesse…

1
Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan 56:00

6M ago56:00

56:00

Hey CX Nation, In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA. Vinod leads all go-to-market, business and customer operations. He was previously Co-Founder/CEO of CloudCherry, a customer experience management company, which was acquired by C…

1
Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World 57:13

7M ago57:13

57:13

Hey CX Nation, We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world. We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of ou…

1
Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton 19:52

7M ago19:52

19:52

Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX. After… 7 years of Customer Experience consulting… 30 years of driving business results… 3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)... And countles…

1
S11|E23 Revolutionizing Enterprise Networks: Cisco Catalyst 9600 for Next-Gen Campus Connectivity

7M ago

—

Transform your network with a secure foundation that unlocks the power of automation, simplicity, and network insights to meet the demands of the future workplace. In this podcast, Cisco Champions and Cisco experts will dive into the transformative world of Cisco Catalyst 9600 Series modular innovations.As the backbone of modern campus networks, th…

1
S11|E22 Don't Just Build Networks. Protect Them

7M ago

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As a network engineer, you’re uniquely positioned with a solid foundation in networking and a head start toward the essential cybersecurity skills organizations expect. Now’s the time to leverage what you know and get the training and certification to secure your future and the networks you manage. Listen as Ryan Rose, Tech Training from Learning &…

1
S11|E21 CC Unfiltered: Let's Talk AI

7M ago

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In this episode, our Cisco Champions dive into the rapidly evolving world of artificial intelligence (AI). From transforming industries to enhancing everyday experiences, AI is reshaping how we live and work. Join us as we discuss the current trends, breakthroughs, and potential challenges that come with integrating AI into various sectors, includi…

1
Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin 45:51

7M ago45:51

45:51

Hey CX Nation, In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize their contact centers with AI, technology, and BPO solutions. With over 35 years of executive leadership experience in variou…

1
CXCP Live At QuestionPro's XDay 2024 In Austin, TX 27:26

8M ago27:26

27:26

Hey CX Nation, In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a different type of episode of CXC as we had the opportunity to sit down with several amazing customer, employee, market research & product focused business leaders including Rick Denton, Ken Peterso…

1
Driving Growth Through High Velocity Market Research | Gary Pansino 30:10

8M ago30:10

30:10

Hey CX Nation, In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, Clorox, BMS. He now runs a Qual and Quant research factory with his sister. Questions from mostly repeat clients arrive on trucks. …

1
Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran 21:12

8M ago21:12

21:12

Hey CX Nation, In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro. Vivek Bhaskaran is the founder and CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. His life motto is simple …

1
S11|E20 Digital Experience Assurance with Cisco ThousandEyes: Cloud Insights & Integration

9M ago

—

By combining the power of Cisco Networking Cloud, ThousandEyes Digital Experience Assurance, and Cisco's unmatched dataset, new innovations unlock proactive insights and automated operations across customers' entire digital ecosystem.Marko Tisler, Group Product Manager with Cisco ThousandEyes, and the Cisco Champions will discuss new digital experi…

1
S11|E19 WebexOne 2024 Unveiled: Exploring Cisco’s Premier Collaboration Event

9M ago

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In this episode of Cisco Champion Radio, we dive into all the exciting details of the upcoming Webex One 2024 conference, Cisco's flagship event dedicated to hybrid work collaboration and AI innovation. Join us as we explore the key highlights, from inspirational keynote speeches by Fareed Zakaria and Erik Brynjolfsson to hands-on product demos and…

1
S11|E18 Modernize Data Center Networks with Cisco Innovations

9M ago

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In this episode, we delve into the latest innovations in data center networking unveiled at Cisco Live US. Discover how Cisco is revolutionizing data center operations with new products and solutions aimed at simplifying operations, enhancing security, and ensuring a consistent user experience across various infrastructure architectures.Join us as …

1
Removing The Rocks From Any Customer Journey | Sean Albertson 48:20

9M ago48:20

48:20

Hey CX Nation, In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO. Sean Albertson is a keynote speaker, workshop facilitator, coach and consultant on transforming your customer journey to reduce effort and drive greater customer loyalty. Sean has developed the ROCKS…

1
Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience 9:20

9M ago9:20

9:20

Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer experiences. AI has been arguably the most discussed topic in not only business but across the world over these last several years, this year specifically it became the "Forrest Gump" of Business & …

1
Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes 45:03

9M ago45:03

45:03

Hey CX Nation, In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in Southern Pines, North Carolina. Instant Teams leads the way as a CX talent marketplace committed to the financial well-being of military families whi…

1
Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger 29:29

10M ago29:29

29:29

Hey CX Nation, In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in New York City. Lynn has 20+ years of experience developing and executing strategies to drive revenue and market cap. Expertise building and leading high-performing B2B + D2C cross-functional…

1
S11|E17 Crystal Clear Audio for Every Call and Meeting with Webex AI Codec

10M ago

—

Hearing and being heard is essential in effective collaboration, but with today’s distributed, hybrid workforce, challenges like background noise and network disruptions can result in poor communication.With Webex, you can have crystal clear interactions despite poor network conditions or while in a noisy environment. The new Webex AI Codec (now av…

1
Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman 37:09

10M ago37:09

37:09

Hey CX Nation, In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly risen to become the fastest-growing marketing agency in the U.S., now valued at over $150 million. Erik's vision for Hawke Media h…

1
Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor 54:00

10M ago54:00

54:00

Hey CX Nation, In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan, UT. This week's CXCP guest is Unstoppable at all things marketing: ABM, metrics-based, demand gen, social, Business Development, etc. Deep SaaS expertise. Highly prone to succeed, with 5 succ…

1
S11|E16 The Quantum Leap: Networking in the Quantum Era

10M ago

—

Join us for an exciting episode of Cisco Champion Radio as we delve into the fascinating world of quantum networking. In this episode, host Amilee San Juan, Cisco Champions Mark Sibering, Marius Hole, Michael Witte, and Paul Giblin, and Cisco guest Tim Szigeti discuss the transformative potential of quantum communication technologies.We'll explore …

1
S11|E15 Get Ready, Set, Automate with Meraki Terraform

10M ago

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Are you a network provider looking to save time? Of course you are!This session will introduce you to the Meraki Terraform Provider, a tool that enables teams and individuals to automate their workflows and manage Cisco Meraki network infrastructure using Terraform.With this provider, you can now define and manage Meraki organizations, networks, de…

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Easing E-Commerce Pains One Click At A Time | Lee Roquet 57:50

10M ago57:50

57:50

Hey CX Nation, In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT. Lee is passionate about delivering exceptional customer, team, product, and brand experiences, he brings a unique blend of professionalism, passion, and positivity to his current role as CEO at Finch an e-commerce…

1
Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey 16:14

11M ago16:14

16:14

Hey CX Nation, In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Ashu Dubey, CEO at Gleen AI based in the San Francisco Bay Area, CA. Ashu and his team are building Gleen AI - The most accurate and capable generative AI platform for c…

1
Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua 28:56

11M ago28:56

28:56

Hey CX Nation, In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Kacey Felila Tolua, Strategic Thought Leader & Technology Innovation Champion based in Salt Lake City, UT. Kacey has 30+ years of contact center leadership insights and …

1
American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz 32:52

11M ago32:52

32:52

Hey CX Nation, In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Stephanie Crase Moritz, Chief Customer Innovation Officer at the American Dental Association based in Chicago, IL. The not-for-profit American Dental Asso…

1
S11|E14 Wi-Fi Evolution: Ushering in a New Wave of Wireless Advancements With Wi-Fi 7

11M ago

—

Wi-Fi 7 has arrived, elevating 6GHz Wi-Fi to unprecedented heights. In this podcast, we dive head-first into the Wi-Fi 7 standard, examining its impact on enterprise networks. We cover a range of topics including Wi-Fi 7 features and capabilities, device and infrastructure readiness, adoption, and what comes next for the standard.-What is wifi 7 (w…

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America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood 36:51

12M ago36:51

36:51

Hey CX Nation, In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with John Spottiswood, Chief Operating Officer at Jerry based in Palo Alto, CA. Jerry makes owning a car easier by putting car owners first. By perfectly combi…

1
S11|E13 Master Network Analytics, Assurance and Security with Intelligent Capture

12M ago

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Packet captures are an invaluable tool for network teams, yet the traditional process of capturing can be manual and cumbersome, turning what should be an asset into a chore. With the new Intelligent capture integrated into the Meraki dashboard, we've reimagined embedded packet captures to be even easier to take and analyze, streamlining network an…

1
Breaking Barriers One Conversation At A Time | Sharath Keshava Narayana 20:04

12M ago20:04

20:04

Hey CX Nation, In this week's episode of The CXChronicles Podcast #233 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas earlier this month with Sharath Keshava Narayana based in Palo Alto, CA. Sharath is the Co-Founder at Sanas.AI and Observe.AI. He's also a General Partner at Carya Venture Partners. San…

1
Curating Memorable & Profitable Customer Experiences at Molson Coors Beverage Company | Trey Wade 32:11

12M ago32:11

32:11

Hey CX Nation, In this week's episode of The CXChronicles Podcast #232 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas with Trey Wade, Head of Consumer Experience at Molson Coors Beverage Company based in Chicago, IL. As describe by the Financial Times, Trey Wade is a “prolific collector of American Whis…

1
S11|E12 CC Unfiltered: Transforming OT Networks with Modern Design Principles

1y ago

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Operational Technology (OT) network engineers have traditionally concentrated on creating architectures that ensure the safety, security and efficiency of production systems in manufacturing and industrial sectors. As the adoption of user and data-intensive applications, such as smart instrumentation, cloud-based workloads, and artificial intellige…

1
S11|E11 Cisco Validated Delivers Value Part II

1y ago

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Did you notice that Cisco Validated is now at the center of Cisco.com?Do you have the responsibility to prepare, plan, design, implement, integrate, secure, and operate IT infrastructure? If so, you are definitely going to want to check out this episode of Cisco Champions Radio.This episode is a follow-up to the S9 | E12 session, "Cisco Validated D…

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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso 13:34

1y ago13:34

13:34

Hey CX Nation, In this week's episode of The CXChronicles Podcast #231 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 2 recap of the event. I was able to have my friend Kristi Faltorusso join us again on the podcast to rap on all of the things that we are seeing, hearing & talking …

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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso 17:18

1y ago17:18

17:18

Hey CX Nation, In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, hearing & talking about …

1
How Customer Onboarding Leads To Customer Success & Retention | Richard Convery 51:42

1y ago51:42

51:42

Hey CX Nation, In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England. Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles. In this episode, Richard and Adrian chat thro…

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The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love 50:57

1y ago50:57

50:57

Hey CX Nation, In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist. Shantel is on a mission to help diverse professionals use their voi…

1
How To Deliver World Class QBRs To Your Customers To Drive Sales & Retention 18:05

1y ago18:05

18:05

Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin overhauling your Quarterly Business Reviews (QBRs). QBRs are one of the easiest ways to make sure that your customer success team is getting regular time with their main POCs or account owners to walk through exactly how your product or service is provid…

1
S11|E10 Unwrapping AFC: A discussion on 6GHZ WiFi and Standard Power

1y ago

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The last time we spoke about wireless, the 9163e was just released. Since then, we’ve seen approval of AFC and cisco has been certified for standard power across its 6E portfolio.Get ready to dive deep into the exciting world of WiFi 6E in this episode! Join us as we unravel the mysteries behind this cutting-edge technology and discover how Automat…

1
S11|E9 Simplified Management and Security with SD-Routing

1y ago

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Many Cisco enterprise customers have decades of Catalyst routing and security capabilities functioning at branch locations. As distributed sites grow in complexity, networking teams must rethink how to manage and secure these locations more efficiently with automation and policy management.Listen in as we discuss how Cisco SD-Routing is the ideal s…

1
S11E8 The Why and How of Virtualizing Industrial Automation and Control Systems

1y ago

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While virtualization technology has dramatically changed the way IT resources are used, industrial operations have not seen its benefits in any significant way. In this conversation, our panelists discuss the gains manufacturers can expect to see by virtualizing industrial automation control systems (IACS) and explore solutions to get there.Resourc…

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