In this special episode of FrameworkFocus, we’re getting you ready for the 2025 FrameworkLTC Innovation Conference—Where LTC Pharmacy Connects. You might remember it as our “User Conference,” but we’ve refreshed the name to better reflect where we’re headed. This event has always been about more than just software; it’s about accelerating innovatio…

In this episode of FrameworkFocus, VP of Customer Success Jackie Maitland is joined by Eric Fernandez and Dustin Harbison to explore the full customer journey at SoftWriters—from first engagement through implementation, account management, and long-term growth. Together, they share how collaboration, transparency, and continuous feedback shape a pa…

In this episode of FrameworkFocus™, host Todd Eury sits down with Dori Armstead, VP of People at SoftWriters, to explore The Future of Work and what it means for the pharmacy technology industry. Dori shares insights on building a talent-centric organization, SoftWriters’ journey in improving hiring and retention, and how HR strategies are evolving…

The political landscape is shifting, and long-term care (LTC) pharmacies are feeling the impact. In this episode of FrameworkFocus, we sit down with Alan Rosenbloom, President & CEO of the Senior Care Pharmacy Coalition, to discuss the key policy challenges facing LTC pharmacies in 2025. From the effects of the Inflation Reduction Act and ongoing P…

Join host Patrick Hussey as he chats with Melissa Post, Director of People & Culture at SoftWriters, about tackling staffing challenges and creating a thriving workplace in long-term care (LTC) pharmacies. Melissa shares actionable strategies for recruiting and retaining top talent amid industry-wide shortages, building a strong talent bench throug…

In Episode 20 of FrameworkFocus™, host Patrick Hussey, President of Pharma Dynamix Consulting, sits down with Dave Emison, Chief Commercial Officer at SDS Rx, to discuss the state of long-term care (LTC) pharmacy as we begin 2025. Together, they explore key challenges and opportunities facing the industry, including labor management, pharmaceutical…

In this episode of FrameworkFocus, host Patrick Hussey sits down with Eric Weast, Owner of ECW Network and IT Solutions, and Robbie Macdonald, Director of Client Enablement, to explore the critical role of technology in long-term care pharmacies. They discuss the opportunities and risks of AI, strategies to combat cybersecurity threats, and the imp…

The recent 14th Annual FrameworkLTC User Conference hosted by SoftWriters brought together key figures from the long-term care (LTC) pharmacy industry. This year's gathering at the ARIA in Las Vegas provided a unique platform for professionals to exchange ideas, discuss the future of LTC, and share the latest industry insights. From accelerating in…

In this episode of FrameworkFocus, we sit down with media leaders Greg Cianfarani, CEO of RxInsider, and Will Lockwood, Senior Editor of Pharmacy Technology and Management Review (PTMR), to explore the latest trends shaping long-term care (LTC) pharmacy. We’ll dive into the critical topics they've covered in 2024, from technological innovations lik…

In this insightful episode of FrameworkFocus, we welcome a special guest host, Todd Eury from the Pharmacy Podcast Network. Todd is joined by Michelle Templin, the Senior Vice President of Strategy & Legislative Affairs at Managed Healthcare Associates. Together, they delve into the ever-evolving legislative landscape and its profound impact on the…

In Episode 15 of FrameworkFocus, Dr. Mark Fulton sits down with Dan Castellanos from Acute Care Pharmaceuticals to delve into the critical aspects of USP 797/800 compliance. Dan shares his background and career journey before discussing the role of Acute Care Pharmaceuticals in supporting pharmacies with sterile and hazardous drug compounding. List…

In this episode, Dr. Mark Fulton converses with Dr. Steven Albert and Dr. Aimee Pickering from the Claude Pepper Center in Pittsburgh. The University of Pittsburgh Claude D. Pepper Older Americans Independence Center is one of fourteen Centers throughout the United States funded by the National Institute on Aging. This episode delves into the cente…

This episode of FrameworkFocus™ comes live from SoftWriters' inaugural AI Mastermind Cohort in Pittsburgh. Hear interviews with industry leaders on the transformative power of AI in pharmacy operations. Discover current applications, future innovations, and the overall impact of AI on the pharmacy industry. We invite you to dive into these thought-…

In this episode of FrameworkFocus, we delve into the world of organizational involvement and leadership in pharmacy with Tim Fensky, Associate Director of Advanced Wellness Pharmacy. Tim shares insights from his career journey, emphasizing the importance of pharmacist engagement with professional and regulatory bodies such as State Boards, NABP, an…

In Episode 11 of FrameworkFocus, host Dr. Mark Fulton explores high-tech pharmacy in America's heartland with Dr. Dakin Updegraff from LifeSpan Pharmacy. Dr. Updegraff discusses his journey starting in pharmacy during the COVID-19 era, his role as an informatics pharmacist, and LifeSpan's innovative approach, including their Robotic Processing Auto…

In this episode, Shelly Spiro, Executive Director of the Pharmacy Health Information Technology Collaborative, joins us to explore EAI and Machine Learning in LTC Pharmacy. We explore challenges facing LTC pharmacies and how AI offers solutions. We discuss how to ensure data security and privacy with AI integration. We examine barriers to adoption …

In episode 9 of Framework Focus, host Dr. Mark Fulton engages in a compelling conversation with P3 (5th year) students from the University of Pittsburgh School of Pharmacy: Kolbe Bien, Michelle Gonsalves, and Braidon Lape. This episode delves into the background of the guests, exploring their motivations for pursuing a career in pharmacy. The discu…

In Episode 8 of FrameworkFocus, Dr. Mark Fulton interviews TJ Griffin, Chief Clinical Officer at PharMerica, in a fast-paced exploration of the LTC pharmacy landscape in 2024. PharMerica is a national leader in pharmacy services, serving our partners in over 3,100 long-term care, senior living, IDD/behavioral health, home infusion, specialty pharma…

In this episode of Framework Focus, host Dr. Mark Fulton engages with Jean Hall and Brandi Van Patton from LogiCoy to unravel the significance of Prescription Drug Monitoring Programs (PDMPs) in Long-Term Care Pharmacy. Explore how PDMPs contribute to preventing diversion, ensuring patient safety, and addressing the opioid crisis. The episode delve…

This is part one of the three-part FrameworkLTC User Conference Post-Show series. This series is hosted by the Pharmacy Podcast Network’s own Todd Eury. In this series, Todd chats with SoftWriters’ team members, exhibitors, partners, and conference attendees live from the show floor. This episode features Aaron Nalick, Matt Lewis, Paula Carlock, Si…

In this episode, Mark Fulton is joined by Paul Shelton, President of PharmaComplete Consulting Services and CEO of LTC@Home Pharmacy Network. Paul shares his career journey, leading us to an exploration of LTC pharmacy. We delve into the motivations driving independent pharmacies to enter the LTC space, discussing how to get started, market identif…

This is part two of the three-part FrameworkLTC User Conference Post-Show series. This series is hosted by the Pharmacy Podcast Network’s own Todd Eury. In this series, Todd chats with SoftWriters’ team members, exhibitors, partners, and conference attendees live from the show floor. This episode features Joshua Porter, Grace Ball, Julie Martin, Ma…

This is part one of the three-part FrameworkLTC User Conference Post-Show series. This series is hosted by the Pharmacy Podcast Network’s own Todd Eury. In this series, Todd chats with SoftWriters’ team members, exhibitors, partners, and conference attendees live from the show floor. This episode features Mark Fulton, Cara Whipple, Dan Kennedy, Kar…

In the latest installment of FrameworkFocus, join Dr. Mark Fulton and special guest Ted Sullivan of Advasur, as they discuss the current state of the Drug Supply Chain Security Act. Learn about the FDA’s recent announcement delaying the enforcement of several key provisions of DSCSA, how this delay will impact your pharmacy, and pathways for compli…

In this episode, host Mark Fulton and guest Patrick Hussey talk about emerging trends in pharmacy and what the future will look like for LTC pharmacy operators. They highlight both new opportunities and challenges from a regulatory, technological and practice evolution perspective.By A SoftWriters Podcast

ComputerTalk's Maggie Lockwood previews SoftWriters' 13th annual FrameworkLTC User Conference. On this roundtable discussion, the team from SoftWriters discuss the theme of "Build, Partner, Serve." In addition, hear from a FrameworkLTC customer talk about the benefits of attending this event. • Aaron Nalick, Director, Partnerships • Mark Fulton, Di…

In this episode of FrameworkFocus, we delve into the world of regulatory compliance in long-term care with experts Donna Adendorff & Jamie Butler from The Compliance Store. This valuable resource supports skilled nursing facilities in meeting regulatory requirements efficiently. We explore the collaborative efforts required to achieve and maintain …

In this episode, we dive into the fascinating world of delivery in long-term care pharmacies. Discover why delivery in LTC is unique and how it has become an integral component of these specialized pharmacies. Mark is joined by special guest Gibran Ameer, the CEO of Virtue Technologies. Gibran shares how his company assist LTC pharmacies in optimiz…

On this episode, we introduce Framework Focus, a brand-new podcast that connects the Long-Term Pharmacy ecosystem, hosted by FrameworkLTC's very own Dr. Mark Fulton. In this conversation, Mark shares with Todd a little bit about the podcast and what to expect in the months to come. He also previews the FrameworkLTC User Conference happening this Fa…