Best Horton Consulting Podcasts (2025)

1
Episode 6: Accidental Careers, Banned Words & Blame-Free Practice 25:12

3d ago25:12

25:12

In this episode of the Horton Hangout, Laura shares her unexpected journey into dentistry – a tale of cold bus stops, fish and chips, and an NHS dental practice that kick-started it all. Meanwhile, Leanna tackles a listener's question about confidence in new roles, and the pair dive into the difference between managing and leading a team. Oh – and …

1
Episode 5: Farting, CVs & Financial Reality in Dentistry 36:49

11d ago36:49

36:49

This week’s episode is a rollercoaster of awkward confessions, heartfelt honesty, and real talk about running a dental practice. Laura and Leanna dive into everything from changing the word “patient” to “client’, to the power of transparency in financial targets, and a dental nurse’s accidental – and audible – bodily moment mid-root canal. In this …

1
Episode 4: Miscommunication & Mortifying Mistakes 22:35

18d ago22:35

22:35

In this powerful and hilarious episode, Laura and Leanna blend heartfelt discussion with their trademark humour. They open with a moving conversation about miscarriage rights, share banned words that sabotage patient trust, and dive into workplace stories you genuinely won’t believe – including lollipops, expensive sofas, and a nurse accidentally d…

1
Episode 3: Speaking Gigs, Banned Words & Dental Mayhem 34:22

25d ago34:22

34:22

In Episode 3, Laura and Leanna are back with plenty of laughter and a side of chaos. From speaking surprises (this btw was a wind up) to patients storming in and swinging shirts over their heads — it’s a wild one. Laura teases that Leanna might be speaking at the Dentistry Show, Laura’s idea of having a joke. She did confess to this wind up when fi…

1
Episode 2: Husband Appreciation, Banned Words & Dirty Confessions 29:10

1M ago29:10

29:10

In this episode of The Horton Hangout, Laura and Leanna open up about the real-life juggle of parenting, running businesses, and staying sane. They continue the banned words in dentistry conversation (spoiler: hygiene might be doing more harm than good) and share side-splitting workplace confessions — including the mystery of a pair of rogue knicke…

1
Episode 1: Careers, Communication & Confessions 43:48

1M ago43:48

43:48

Welcome to the debut episode of The Horton Hangout! 🎉 Laura and Leanna kick things off by sharing personal stories from their careers in dentistry, hilarious workplace nicknames, words they believe should be banned from dental practices, and insights into managing part-time roles post-maternity leave. In this episode: 💬 Catching up on recent travel…

1
Welcome to the new Horton Hangout podcast 2.0 for the dental team and industry 1:33

1M ago1:33

1:33

Join Laura Horton and Leanna Best for a light-hearted catch-up where dentistry talk meets real-life banter. No guests, no scripts — just honest conversations, laughs, and a few surprises. Tune in for our popular features, such as Banned Words and Confessions, where dental professionals share their funniest, most shocking, and downright gross storie…

1
The end of season podcast with Joe Lovett - ending on a high being able to laugh with a lovely friend 43:58

4y ago43:58

43:58

Joe worked for 10 years in dental media. For the past 3 years he has owned Catalyst, which supports dental companies with their sales and marketing. He also runs the 'Future of Dentistry Summit' and the 'Fast Tracking Your Future' programme. 5 Areas of Passion Understanding the dental trade Publishing in modern times How to win awards How to best m…

1
Cat Edney answers questions on the implementation of dental therapy into practice, how to successfully support the therapist and bring them into the team plus much more. 45:38

4y ago45:38

45:38

This month I had the to pleasure to Hangout with Cat Edney. Cat and I have bonded over a love of multidisciplinary care, utilising skill sets of hygienists and therapists, and of course treatment coordination. Cat has answered questions on the implementation of dental therapy into practice, how to successfully support the therapist and bring them i…

1
Mikey Bateman shares his hiring and firing tips, motivating a team plus how to deal with bad days 46:40

4y ago46:40

46:40

This month I have the pleasure of hanging out with Mikey Bateman. Mikey is an award winning practice manager, and has been the business manager of Fergus and Glover for well over 15 years now. Fergus and Glover have two sites in Scotland a good 150 miles apart and have won multiple awards over the years. Mikey is an admin of the Facebook group The …

1
Laura had the honour to hangout with Rachel Jackson from Superior Smiles 43:37

4y ago43:37

43:37

In this podcast Laura had the honour to hangout with Rachel Jackson. Rachel is the founder of Superior Smiles in Knutsford, Cheshire. Her last 17 years have been a journey of discovery, learning, upskilling, and refining in the field of dentistry. She has over 12 years’ experience as a practice manager and treatment coordinator and 3 years ago she …

1
Meet Holly, from Social Drive answering your social media and branding questions 39:40

4+ y ago39:40

39:40

Welcome to season four of the Horton Hangout podcast! This season I am joined by different guests and this month Holly from the Social Drive has kicked off the season and answered your social media and branding questions beautifully. Holly and her business partner Chelsea have both been successfully helping dentists build their brand and follower l…

1
Being Kind, our end of season podcast 34:31

5+ y ago34:31

34:31

In this podcast the voices and faces behind the Instagram profile for Horton Consulting bring to you the real meaning of the quotes uploaded over the last 18 months on the subject of kindness and support. Nice and kind are two different things. What is kindness? Telling someone they have lipstick on their teeth or food in their teeth. In this podca…

1
Bonuses for TCOs, handling a bad review and follow up systems for TCOs 31:41

5+ y ago31:41

31:41

Bonuses for TCOs, handling a bad review and follow up systems for TCOs. This month we answered these three questions and also interlinked the TCO role, the non clinical components and the vital follow together to support you no matter where you are with the role! Thanks for hanging out with us www.horton-consulting.com Time stamps for the podcast: …

1
Hanging out with us 1:05:49

5+ y ago1:05:49

1:05:49

In the last podcast of 2019 and the decade, Michael Bentley turns the tables and interviews Laura Horton. Was she nervous, out of her comfort zone and feeling very awkward? Yes, but she has shared parts of her story with you here in this podcast. Michael loves Laura’s grass roots story, how she fell into dentistry by accident and has for the last 1…

1
Meet our 6th guest, we are delighted to hangout with Esther Hathorn! 43:18

5+ y ago43:18

43:18

Esther is the owner of two dental practices, is a mother of 3 and has a business in reflexology. Esther is the owner and founder of Visage Dental Spa and had a vision whilst training at Dental Collage of opening her own dental practice. Esther was training as a dental hygienist and wanted to create a practice that was different, more than just a de…

1
Handling expectations and results for a new treatment coordinator, implications of late cancellations in a busy hygienist book, and adding employee benefits to recruitment advertisements 29:47

5+ y ago29:47

29:47

Handling expectations and results for a new treatment coordinator, the implications of patients' cancelling late in a very busy hygienist book and adding in your employee benefits to recruitment advertisements. The three questions we answered in this month's Horton Hangout.By Horton Consulting

1
Meet our 5th guest for this bonus podcast. We were delighted to hangout with Dr Nadim Majid! 39:56

6y ago39:56

39:56

Nadim is a dedicated and enthusiastic dental surgeon with a proven track record in delivering the highest standards of care. Skilled in the use of sedation and hypnotherapy and aesthetic and implant orientated treatments. Roles: Practice owner, manager and dentist Location: Preston, Lancashire Key facts: Dad to twins boy and girl, opened a squat pr…

1
Offering finance in your dental practice, salary banding for the front desk and long term team members, tips for job interviews. 37:27

6y ago37:27

37:27

Offering finance in your dental practice, salary banding for the front desk and long term team members, tips for job interviews. The three questions we answered and discussed in this months Horton Hangout. www.horton-consulting.comBy Horton Consulting

1
The impact of Smile Direct Club, employing hygienists, using a self-employed nurse for holiday cover 33:15

6y ago33:15

33:15

The impact of Smile Direct Club, employing hygienists, using a self-employed nurse for holiday cover. The questions we answered in this month's Horton Hangout Podcast www.horton-consulting.comwww.horton-consulting.com/blogBy Horton Consulting

1
Bonus systems, social media engagement and the benefits of keeping in touch days. 3 questions we answered on this month's Horton Hangout podcast 33:42

6y ago33:42

33:42

Bonus systems, social media engagement and the benefits of keeping in touch days. 3 questions we answered on this month's Horton Hangout podcast. Horton-consulting.comhorton-consulting.com/blogBy Horton Consulting

1
Getting the team on board with treatment coordination, start and end of day checklist and dealing with sickness 37:30

6y ago37:30

37:30

Getting the team on board with treatment coordination, start and end of day checklist and dealing with sickness. Three questions we answered in this month's Horton hangout podcast. www.horton-consulting.comBy Horton Consulting

1
Special Guest Edition - Meet Dr Andy Denny, multi disciplinary dentist and practice owner with Dentist wife Becky 35:19

6y ago35:19

35:19

In our 4th edition of the Horton Hangout Guest we are pleased to hangout with Dr Andy Denny. Roles: Practice owner with Dentist wife Becky who is co-owner and business manager / Dentist Location: Somerset, England Key facts about Dr Denny: Served as a Royal Navy Dental Officer for 7 years Set up their private practice from nothing but a ‘squat’ 15 …

1
Wedding fayres, staff questions on paying for travel for courses and paying for set up times 32:24

6y ago32:24

32:24

Wedding fayres, staff questions on paying for travel for courses and paying for set up times. Including a discussion on the shortage of dental nurses in the UK and changes in workplace culture. Three questions that we answered in the new season first episode June 2019 podcast.By Horton Consulting

1
Special Guest Edition - Meet Dr Neil Gerrard and Fiona Gerrard. Practice owners, Dentist and Practice Manager - Location: Bristol, England 46:59

6+ y ago46:59

46:59

Key facts about Neil and Fiona Neil’s dental career began as a technician Neil is an examiner for the BACD accreditation examinations, he is accredited himself, one of the first 8 dentists to achieve this. He has an MSC in Implantology and has won multiple awards for his clinical dentistry. Fiona is a highly intelligent lady, she comes from a nursi…

1
Recording staff hours and holidays, NHS UDA charges and giving up your contract, Brexit tips for fee increases and stock hoarding! 33:22

6+ y ago33:22

33:22

Recording staff hours and holidays, NHS UDA charges and giving up your contract, Brexit tips for fee increases and stock hoarding! 4 questions we answered in this month's Horton Hangout www.horton-consulting.comBy Horton Consulting

1
HR advice for dealing with lateness, a team that seems to have fallen apart, choosing a TCO for your practice and is your marketing budget right... 31:34

6+ y ago31:34

31:34

HR advice for dealing with lateness, a team that seems to have fallen apart, choosing a TCO for your practice and is your marketing budget right... three meaty questions we discussed and answered on this month's Horton Hangout. www.horton-consulting.comBy Horton Consulting

1
Special Guest Edition - Meet Dr Sarah Jane Dunne. Practice owner, Dentist and Business Manager 47:37

6+ y ago47:37

47:37

In our second edition of Horton Hangout Guest we are pleased to hangout with Dr Sarah Jane Dunne. Sarah Jane answers some amazing questions and really displays her passion for dentistry in this podcast. Roles: Practice owner with dentist husband Ray / business manager / Dentist Location: Dublin, Ireland Key facts about Dr Dunne: She celebrates surv…

1
Special Guest Edition - Meet inspiring practice owner Emma John 34:12

6+ y ago34:12

34:12

In our first edition of the Horton Hangout Guest we are pleased to hangout with Emma and have her share her many top tips for business and life success with you. Roles: Practice owner with Dentist husband Rhodi / business manager / Practice Manager / dental business consultant and trainer Location: Devon, England Key facts about Emma John: Emma was…

1
Tax and investments.. this month we answered questions on tax bills- never-ending cycles of loans and repayments and we answered questions on buying a dental practice. Enjoy! 33:39

6+ y ago33:39

33:39

Tax and investments.. this month we answered questions on tax bills- never-ending cycles of loans and repayments and we answered questions on buying a dental practice. Enjoy!By Horton Consulting

1
Time management during a short month, time off for team members over Christmas, bonuses (again), and our thoughts about and the impact of Brexit in Dentistry 33:46

6+ y ago33:46

33:46

Time management during a short month, time off for team members over Christmas, bonuses (again), and our thoughts about and the impact of Brexit in Dentistry. The four huge questions we answered in this month's Horton Hangout podcast. Wishing you all a Merry Christmas. horton-consulting.comBy Horton Consulting

1
Providing your own enhanced CPD in practice and creating PDPs, ideas for mouth cancer awareness month, the benefits of using an apprentice dentist or dental therapist in your practice 37:15

6+ y ago37:15

37:15

Providing your own enhanced CPD in practice and creating PDPs, ideas for mouth cancer awareness month, the benefits of using an apprentice dentist or dental therapist in your practice. Three huge questions that we answered on this month's podcast! www.horton-consulting.comhttps://www.dentalhealth.org/mouth-cancer-action-monthhttps://www.bluelipself…

1
Handling Christmas bonuses and parties, NP tracking when the team do not like spreadsheets, handling patients when you are retiring, how to get responses from positions you are advertising.... 32:55

7y ago32:55

32:55

Handling Christmas bonuses and parties, NP tracking when the team do not like spreadsheets, handling patients when you are retiring, how to get responses from positions you are advertising.The four questions we answered in this month's Horton Hangout podcast!By Horton Consulting

1
When to use emotion in Dentistry, KPIs for associate dentists, how to handle new patients that FTA and track new patients at the desk. All discussed in this month's podcast. 31:16

7y ago31:16

31:16

When to use emotion in Dentistry - we discussed when to in regards to patients, staff, finance and marketing, KPIs for associate dentists, how to handle new patients that FTA and how to track new patients at the desk. The 4 questions that we answered on this month's Horton Hangout Podcast.By Horton Consulting

1
Summer problems... being over or understaffed during the holiday season, poor cashflow during the summer season, handling payrises when you cannot afford them and paying the dental nurses CPD and ARF 32:59

7y ago32:59

32:59

Summer problems... being over or understaffed during the holiday season, poor cashflow during the summer season, handling payrises when you cannot afford them and paying the dental nurses CPD and ARF. 4 wonderful questions that we answered in this month's podcast!By Horton Consulting

1
Systems for charging patients that FTA and are late, music in Reception, appraising assciates, waiting times, closing down for a holiday and social media reach... 28:49

7y ago28:49

28:49

Systems for charging patients that FTA and are late, music in Reception, appraising assciates, waiting times, closing down for a holiday and social media reach - the 6 questions we answered in this month's podcast!By Horton Consulting

1
GDPR and confirming appointments, emergency appointment systems, charging late patients - 4 questions that we have answered on this month's Horton Hangout! 34:06

7y ago34:06

34:06

GDPR and confirming appointments, emergency appointment systems, charging late patients - 4 questions that we have answered on this month's Horton Hangout!By Horton Consulting

1
GDPR patient consent, marketing denture patients, handling membership patients that FTA, how to work better with hygienists’ and how to discuss whitening with existing patients. 37:35

7y ago37:35

37:35

This month we answer questions on: GDPR patient consent, marketing denture patients, handling membership patients that FTA, how to work better with hygienists’ and how to discuss whitening with existing patients.By Horton Consulting

1
Tips to help you communicate with patients, how to develop B2B relationships, new manager legalities, the best way to contact leads through Facebook, and books for the team to read 28:16

7+ y ago28:16

28:16

Tips to help you communicate with patients, how to develop B2B relationships, what legalities does a new manager need to know, the best way to contact leads through Facebook, and books for the team to read - all in this month's Horton Hangout Podcast!By Horton Consulting

1
Moving associate dentists onto a lower percentage or sliding scale, handling NHS email enquiries, diary zoning and tips, asking for deposits for long dental appointments 24:06

7+ y ago24:06

24:06

Moving an associate dentist onto a lower percentage or sliding scale, handling NHS enquiries by email, diary zoning and tips for minimising white space and asking for deposits for long appointments with dentists…the four questions we answered in this month's podcast.By Horton Consulting

1
Optimising websites, feeling like you are being replaced, handing a smart phone user at the desk, booking new patients with the owner.... 21:06

7+ y ago21:06

21:06

Optimising websites, feeling like you are being replaced, handing a smart phone user at the desk, booking new patients with the owner. 4 fantastic questions that Laura and Michael have answered on this month's hangout!By Horton Consulting

1
Creating a vision, probationary periods, flexible working and photographs in a TCO consult - the 4 questions that Laura and Michael have answered in this months Horton hangout 27:09

7+ y ago27:09

27:09

Creating a vision, probationary periods, flexible working and photographs in a TCO consult - the 4 questions that Laura and Michael have answered in this month's Horton hangoutBy Horton Consulting

1
Hourly rates, motivating the team, interrupting dentists... 30:40

7+ y ago30:40

30:40

Hourly rates, motivating the team and interrupting dentists. The three questions that Laura and Michael have answered in this Horton Hangout podcast!By Horton Consulting

1
Team pay, team retention, packages... 35:33

8y ago35:33

35:33

How much to pay your team, how to pay your team fairly, how to keep a team, packages to offer to keep your team! This management special contains huge topics that have been discussed and answered in this Horton Hangout with Laura Horton and Michael BentleyBy Horton Consulting

1
Practice manager week planning, patient membership plans, self employed team members, uniforms... 20:22

8y ago20:22

20:22

How a practice manager can plan a working week, membership plans for patients - what to do and how to add benefits, what is a USP, what to do with self employed team members who do not follow systems and uniforms for the team - who should be in one! The many questions that have been discussed and answered in this Horton Hangout with Laura Horton an…

1
TV, confidence, associate dentists, communication, friends, patients, on call.... 31:41

8+ y ago31:41

31:41

TVs in the waiting room, building a dentist's confidence with treatment planning and communication of options, managers and their personal friends in the workplace, associate dentists investing in marketing and their input to the business, how to ensure patients see a dental therapist, paying team members to be 'on call' in working hours. The many …

1
Team members, system development, conversion rates, marketing, finances... 28:44

8+ y ago28:44

28:44

Dealing with associate dentists & hygienists who are not part of the team, handling negative team members, system development, increasing conversion rates, why marketing with offers is bad for buisness, financial success tips, dealing with team members who congregate at the front desk, providing a WOW experience. The many questions that have been d…

1
Accounts, photo consent, complaints, mental capacity, appointments, training, emergencies... 31:27

8+ y ago31:27

31:27

Outstanding accounts, patients' photo consent, handling patients who do not want perio treatment but want advance implant dentistry, clinical complaints, mental capacity for team and patients, patients who are demanding with appointment bookings, team training tips, handling emergencies. The many questions that have been discussed and answered in t…

Podcasts Worth a Listen

Horton Consulting Podcasts

Podcasts Worth a Listen

Quick Reference Guide