Podcast by Trey Mitchell, Austin Guttery, Adam Fullerton, Connor Risenhoover & Spencer Hall
…
continue reading
Discussing Filmmaking, Entrepreneurship, & Movies/TV
…
continue reading
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi ...
…
continue reading
Join Divina De Campo and Ricky Williams as they catch up with drag kings and queens from across the globe, whilst delving deeper into the obstacles life has thrown at them in the journey of becoming fabulous. Hosted by Divina De Campo & Ricky Williams Produced by Connor James
…
continue reading

1
#225 - The People Puzzle with Lee Houghton
47:16
47:16
Play later
Play later
Lists
Like
Liked
47:16In episode 225 of Get Out of Wrap, Martin welcomes back the inspiring Lee Houghton — this time to talk about The People Puzzle, his Amazon #1 bestselling book. Lee shares the candid behind-the-scenes journey of writing a leadership book designed not just to be read, but worked through. From the original “Leadership Cheat Code” concept to evolving i…
…
continue reading

1
Super GamesCast 64 Ep. 408 - RIP Giant Bomb
1:13:52
1:13:52
Play later
Play later
Lists
Like
Liked
1:13:52Trey Mitchell, Austin Guttery and Connor Risenhoover talk Video Games
…
continue reading

1
Super GamesCast 64 Ep. 407 - Switch 2 Experience
1:23:28
1:23:28
Play later
Play later
Lists
Like
Liked
1:23:28Trey Mitchell, Austin Guttery and Connor Risenhoover talk Video Games
…
continue reading

1
#224 - GOOW TV - Is Customer Service Dead ?
33:43
33:43
Play later
Play later
Lists
Like
Liked
33:43On the 99th show of Get Out of Wrap TV ( over on Linkedin 10am on a Tuesday ) we discussed a recent article in the Guardian that was titled 'Is Customer Dead & why is it so , so bad?' No one better than the GOOW community to chat about this.
…
continue reading

1
Nick Wiesner: Touring, Trauma, and the Truth About Making Music
1:17:07
1:17:07
Play later
Play later
Lists
Like
Liked
1:17:07In this episode of The Just Joe BTS Podcast, Joe sits down with indie folk artist Nick Wiesner for an unfiltered, behind-the-scenes conversation about the reality of life as a working musician. 🎤 Nick opens up about: Life on the road: the good, the bad, and the absurd (including a brutal abscessed tooth mid-tour) The emotional toll of touring and h…
…
continue reading

1
Super GamesCast 64 Ep. 406 - Robot Kevin James
1:04:49
1:04:49
Play later
Play later
Lists
Like
Liked
1:04:49Trey Mitchell, Austin Guttery and Connor Risenhoover talk Video Games
…
continue reading

1
Finding Purpose Through Creativity: James Palos on Music, Movies & Meaning
1:52:45
1:52:45
Play later
Play later
Lists
Like
Liked
1:52:45This week on The Just Joe BTS Podcast, we’re diving into creativity, culture, and cinema with Chicago-based musician and Letterboxd legend James Palos. From growing up in a huge, film-obsessed family to falling in love with guitar during COVID, James shares his personal journey into music, his obsession with great storytelling, and the unexpected w…
…
continue reading

1
Super GamesCast 64 Ep. 405 - A Minecraft Movie Review
1:08:07
1:08:07
Play later
Play later
Lists
Like
Liked
1:08:07Trey Mitchell, Austin Guttery and Connor Risenhoover talk Video Games
…
continue reading

1
#223 Dan Luik of Currys introduced by Steve Powell of Alvaria
50:46
50:46
Play later
Play later
Lists
Like
Liked
50:46Outbound is far from dead — it's thriving in Loughborough. In the latest episode of Get Out of Wrap, I’m joined by Steve Powell of Alvaria to introduce an incredible leader: Dan Luik, Head of Currys’ Loughborough Campus. Dan runs one of the most impressive contact centre operations I’ve ever seen. It’s profitable. It’s customer-obsessed. And it’s r…
…
continue reading

1
Super GamesCast 64 Ep. 404 - Bush Did Switch 2
1:23:38
1:23:38
Play later
Play later
Lists
Like
Liked
1:23:38Trey Mitchell, Austin Guttery and Connor Risenhoover talk Video Games
…
continue reading

1
From YouTube to B2B Filmmaking: Storytelling, Marketing, Imposter Syndrome & DaVinci vs Premiere - Matthew McGuire
1:18:04
1:18:04
Play later
Play later
Lists
Like
Liked
1:18:04From viral YouTube videos to high-level B2B marketing, filmmaker Matthew shares his raw journey—balancing creativity, career, and family while unlocking storytelling secrets that separate amateurs from pros. In this episode of The Just Joe BTS Podcast, we dive deep into: How early YouTube fame shaped his path The brutal reality of filmmaking jobs W…
…
continue reading

1
Oscars, Snubs, Anora, & Film School — A Deep Dive into the State of Cinema with Connor Hernon
1:48:19
1:48:19
Play later
Play later
Lists
Like
Liked
1:48:19In this episode, I sit down with Connor Hernan, a college student, storyteller, and passionate film reviewer, for a deep conversation about the Oscars, Best Picture winners, and whether or not the Academy still gets it right. We talk about: Why “Anora” won Best Picture (and why it deserved it) The difference between books and movies as storytelling…
…
continue reading
🎙️ New Episode #222 of Get Out of Wrap is live! This week, I’m joined by James Connors, founder and director of Quetzel, a business built on honesty, curiosity, and problem-solving. In this episode, we dive into James’ unconventional journey—from life as a roadie to building a trusted tech sourcing partner that’s helping companies make smarter, fas…
…
continue reading

1
Super GamesCast 64 Ep. 403 - Games News Safari
56:33
56:33
Play later
Play later
Lists
Like
Liked
56:33Trey Mitchell, Austin Guttery and Connor Risenhoover talk Video Games
…
continue reading

1
Francis and Joseph Thomas | Indie Filmmaking, Directing Styles, Film Budgets, and Debating Spielberg
1:45:02
1:45:02
Play later
Play later
Lists
Like
Liked
1:45:02In the very first episode of JustJoeBTS, host Joe sits down with the filmmaking brothers, Joseph Thomas and Francis Thomas, from the Chicago area. Together, they dive into a raw and insightful conversation about their journey in the film industry, from childhood inspiration to launching full-scale creative projects. This episode is packed with hear…
…
continue reading

1
Super GamesCast 64 Ep. 402 - xXx_Trey69420_NoScope__xXx_PhaseClan
56:09
56:09
Play later
Play later
Lists
Like
Liked
56:09Trey Mitchell, Austin Guttery and Connor Risenhoover talk Video Games
…
continue reading

1
#221 - Get Out of Wrap TV - What areas of our contact centres will undergo the most change in the next five years?
40:49
40:49
Play later
Play later
Lists
Like
Liked
40:49In this engaging episode of Get Out of Wrap TV, host Martin Teasdale leads a thought-provoking discussion on the future of contact centres, exploring the rapid changes shaping the industry. The episode features lively audience participation and expert insights into how technology, workforce dynamics, and customer expectations are evolving. One of t…
…
continue reading

1
Super GamesCast 64 Ep. 401 - Dicks Out for Donkey Kong
49:17
49:17
Play later
Play later
Lists
Like
Liked
49:17Trey Mitchell, Austin Guttery and Connor Risenhoover talk Video Games
…
continue reading

1
#220 - Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres
33:16
33:16
Play later
Play later
Lists
Like
Liked
33:16The resilience of Ukraine's contact centre industry is nothing short of extraordinary. In the latest episode of Get Out of Wrap, I had the privilege of speaking with Iryna Velychko and Bogdan Koshevoy, who shared the realities of running contact centres in a war zone. Despite missile attacks, power outages, and unimaginable challenges, these profes…
…
continue reading
With International Women’s Day around the corner, who better to join me on Get Out of Wrap than the incredible Clare Muscutt, founder of Women in CX? We had a powerful conversation about: 💡 Her journey from frontline service to leading CX innovation in top brands. 💡 The broken rung—why women make up 70% of frontline CX roles but only 30% of leaders…
…
continue reading

1
Super GamesCast 64 Ep. 400 - Episode 400 Extravaganza (Pokemon Sleep Paralysis)
1:23:47
1:23:47
Play later
Play later
Lists
Like
Liked
1:23:47Episode 400!
…
continue reading
Pre Episode 400
…
continue reading
🚀 25 Years in the Industry and Still Pushing Boundaries! 🚀 I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap. And let me tell you—this conversation was packed with insights, passion, and a refreshing dose of honesty about the contact centre industry. 💡 Key Tak…
…
continue reading

1
Super GamesCast 64 Ep. 398 - Cousin Glover
1:08:53
1:08:53
Play later
Play later
Lists
Like
Liked
1:08:53Austin, Connor and Trey talk Video Games
…
continue reading

1
#217 - Get Out of Wrap TV - why are customer satisfaction scores still low ?
36:01
36:01
Play later
Play later
Lists
Like
Liked
36:01In this episode of Get Out of Wrap TV, Martin Teasdale dives into a critical conversation about the state of customer satisfaction in today's contact centres. With cutting-edge technology and more CX experts than ever, why aren’t satisfaction levels rising? The discussion sparks insightful comments from industry professionals, highlighting the bala…
…
continue reading

1
Super GamesCast 64 Ep. 397 - Civilization VII
53:00
53:00
Play later
Play later
Lists
Like
Liked
53:00
…
continue reading
In this latest episode of Get Out of Wrap TV, the contact centre community comes together for an insightful and engaging discussion filled with real-world industry challenges, expert perspectives, and plenty of laughter. From candid conversations about the frustrations of sales outreach to the power of AI in improving inclusivity—particularly throu…
…
continue reading

1
#215 - Chris Rainsforth of The Forum back by public demand
31:05
31:05
Play later
Play later
Lists
Like
Liked
31:05Back by public demand! The legend that is Chris Rainsforth of The Forum joined me for another episode of Get Out of Wrap – and as always, he brought invaluable insights for the contact centre industry. Some key takeaways from our chat: 🎉 The Forum is celebrating 25 years! A massive milestone for an organisation dedicated to improving best practices…
…
continue reading

1
Super GamesCast 64 Ep. 396 - We are All Coming
51:01
51:01
Play later
Play later
Lists
Like
Liked
51:01
…
continue reading

1
Super GamesCast 64 Ep. 395 - The Great Donkey Kong Debate
42:06
42:06
Play later
Play later
Lists
Like
Liked
42:06
…
continue reading

1
#214 Florian Garnier of Calabrio flying high with WFM
33:39
33:39
Play later
Play later
Lists
Like
Liked
33:39🚀 Workforce Management on Autopilot: The Future of Contact Centres ✈️ Imagine flying a plane without autopilot. Every adjustment, every course correction—done manually. It would be exhausting, inefficient, and prone to errors. Now, apply that to workforce management (WFM). Contact centre leaders often juggle endless schedules, service levels, and a…
…
continue reading

1
Super GamesCast 64 Ep. 394 - The Worst Episode We've Ever Done
1:01:11
1:01:11
Play later
Play later
Lists
Like
Liked
1:01:11
…
continue reading

1
Super GamesCast 64 Ep. 393 - The Nintendo Switch 2 is REAL with Zaq
1:22:59
1:22:59
Play later
Play later
Lists
Like
Liked
1:22:59
…
continue reading

1
#213 - The first Get Out of Wrap TV of 2025
46:51
46:51
Play later
Play later
Lists
Like
Liked
46:51What is your Linkedin 'ick' ? What is the one thing you think will change our industry for the better in 2025 ? This years industry events. What is the mix of inbound traffic in our industry and what is the expected change ? We cover all of this in the show today which I am able to bring to you thanks to my partners Betr & The Forum.…
…
continue reading

1
Super GamesCast 64 Ep. 392 - New Year New Cast with Tim K
1:22:37
1:22:37
Play later
Play later
Lists
Like
Liked
1:22:37
…
continue reading
🚀 Kickstarting 2025 with an inspiring story you won’t want to miss! In this episode I sit down with Marco Jetmir Ndrcaj of SSCL. A remarkable leader with a journey that embodies resilience, passion, and purpose. Try not to let the fact that Marco supports Chelsea put you off 🤣 From washing pots in a restaurant as a teenager to leading customer expe…
…
continue reading