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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi ...
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Join Divina De Campo and Ricky Williams as they catch up with drag kings and queens from across the globe, whilst delving deeper into the obstacles life has thrown at them in the journey of becoming fabulous. Hosted by Divina De Campo & Ricky Williams Produced by Connor James
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In episode 225 of Get Out of Wrap, Martin welcomes back the inspiring Lee Houghton — this time to talk about The People Puzzle, his Amazon #1 bestselling book. Lee shares the candid behind-the-scenes journey of writing a leadership book designed not just to be read, but worked through. From the original “Leadership Cheat Code” concept to evolving i…
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In this episode of The Just Joe BTS Podcast, Joe sits down with indie folk artist Nick Wiesner for an unfiltered, behind-the-scenes conversation about the reality of life as a working musician. 🎤 Nick opens up about: Life on the road: the good, the bad, and the absurd (including a brutal abscessed tooth mid-tour) The emotional toll of touring and h…
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This week on The Just Joe BTS Podcast, we’re diving into creativity, culture, and cinema with Chicago-based musician and Letterboxd legend James Palos. From growing up in a huge, film-obsessed family to falling in love with guitar during COVID, James shares his personal journey into music, his obsession with great storytelling, and the unexpected w…
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Outbound is far from dead — it's thriving in Loughborough. In the latest episode of Get Out of Wrap, I’m joined by Steve Powell of Alvaria to introduce an incredible leader: Dan Luik, Head of Currys’ Loughborough Campus. Dan runs one of the most impressive contact centre operations I’ve ever seen. It’s profitable. It’s customer-obsessed. And it’s r…
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From viral YouTube videos to high-level B2B marketing, filmmaker Matthew shares his raw journey—balancing creativity, career, and family while unlocking storytelling secrets that separate amateurs from pros. In this episode of The Just Joe BTS Podcast, we dive deep into: How early YouTube fame shaped his path The brutal reality of filmmaking jobs W…
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In this episode, I sit down with Connor Hernan, a college student, storyteller, and passionate film reviewer, for a deep conversation about the Oscars, Best Picture winners, and whether or not the Academy still gets it right. We talk about: Why “Anora” won Best Picture (and why it deserved it) The difference between books and movies as storytelling…
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🎙️ New Episode #222 of Get Out of Wrap is live! This week, I’m joined by James Connors, founder and director of Quetzel, a business built on honesty, curiosity, and problem-solving. In this episode, we dive into James’ unconventional journey—from life as a roadie to building a trusted tech sourcing partner that’s helping companies make smarter, fas…
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In the very first episode of JustJoeBTS, host Joe sits down with the filmmaking brothers, Joseph Thomas and Francis Thomas, from the Chicago area. Together, they dive into a raw and insightful conversation about their journey in the film industry, from childhood inspiration to launching full-scale creative projects. This episode is packed with hear…
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In this engaging episode of Get Out of Wrap TV, host Martin Teasdale leads a thought-provoking discussion on the future of contact centres, exploring the rapid changes shaping the industry. The episode features lively audience participation and expert insights into how technology, workforce dynamics, and customer expectations are evolving. One of t…
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The resilience of Ukraine's contact centre industry is nothing short of extraordinary. In the latest episode of Get Out of Wrap, I had the privilege of speaking with Iryna Velychko and Bogdan Koshevoy, who shared the realities of running contact centres in a war zone. Despite missile attacks, power outages, and unimaginable challenges, these profes…
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With International Women’s Day around the corner, who better to join me on Get Out of Wrap than the incredible Clare Muscutt, founder of Women in CX? We had a powerful conversation about: 💡 Her journey from frontline service to leading CX innovation in top brands. 💡 The broken rung—why women make up 70% of frontline CX roles but only 30% of leaders…
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🚀 25 Years in the Industry and Still Pushing Boundaries! 🚀 I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap. And let me tell you—this conversation was packed with insights, passion, and a refreshing dose of honesty about the contact centre industry. 💡 Key Tak…
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In this episode of Get Out of Wrap TV, Martin Teasdale dives into a critical conversation about the state of customer satisfaction in today's contact centres. With cutting-edge technology and more CX experts than ever, why aren’t satisfaction levels rising? The discussion sparks insightful comments from industry professionals, highlighting the bala…
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In this latest episode of Get Out of Wrap TV, the contact centre community comes together for an insightful and engaging discussion filled with real-world industry challenges, expert perspectives, and plenty of laughter. From candid conversations about the frustrations of sales outreach to the power of AI in improving inclusivity—particularly throu…
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Back by public demand! The legend that is Chris Rainsforth of The Forum joined me for another episode of Get Out of Wrap – and as always, he brought invaluable insights for the contact centre industry. Some key takeaways from our chat: 🎉 The Forum is celebrating 25 years! A massive milestone for an organisation dedicated to improving best practices…
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🚀 Workforce Management on Autopilot: The Future of Contact Centres ✈️ Imagine flying a plane without autopilot. Every adjustment, every course correction—done manually. It would be exhausting, inefficient, and prone to errors. Now, apply that to workforce management (WFM). Contact centre leaders often juggle endless schedules, service levels, and a…
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What is your Linkedin 'ick' ? What is the one thing you think will change our industry for the better in 2025 ? This years industry events. What is the mix of inbound traffic in our industry and what is the expected change ? We cover all of this in the show today which I am able to bring to you thanks to my partners Betr & The Forum.…
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🚀 Kickstarting 2025 with an inspiring story you won’t want to miss! In this episode I sit down with Marco Jetmir Ndrcaj of SSCL. A remarkable leader with a journey that embodies resilience, passion, and purpose. Try not to let the fact that Marco supports Chelsea put you off 🤣 From washing pots in a restaurant as a teenager to leading customer expe…
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