A Podcast For Jamf Employees And Customers
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News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes every other week!
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Stay on top of the latest investment trends. The podcast is hosted by Managing Principal Sean D. Emory from Avory and Company. An investment firm focused on where the world is headed. **Nothing discussed is a recommendation
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How do I implement my go-to-market strategy with my Cloud Partners? How do I get buy-in from my executives, sales team, and others in my organization? How can I get the right attention from the Cloud Providers? Questions like these, and many more, arise when you’re trying to build relationships with the Cloud Providers and accelerate your revenue journey through the cloud. Welcome to ‘Unlock Cloud Go-to-Market,’ the series where hosts Erin Figer and Patrick Riley share the essential stages o ...
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The CUBE is the Audio and Visual Studio for the Academia Group - showcasing the best in Podcasts, Videos, Webinars, Reviews and News from the world of Technology Innovation
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Jamf After Dark - Current Landscape of Security and Privacy for K-12
56:51
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56:51Co-hosts Kat Garbis and Sean Rabbitt are joined by Suraj Mohandas (Vice President of Product Strategy), Emily McRoberts-Froese (Sr. Education Leadership Executive), and John Wetter (Director of Technology & Information Services Hopkins Public Schools) to discuss the current landscape for admins supporting K-12 . Meet John Wetter, an IT Professional…
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Scaling Go-To-Market With FinOps Precision
43:19
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43:19"FinOps is essentially how you can get visibility on your cloud costs and figure out how to spend more efficiently to grow your business." In this episode of Unlock Cloud Go-To-Market, host Patrick Riley is joined by Joe Henderson, Head of Partnerships at Vantage, for a real look at what it takes to build a modern partner ecosystem from the ground …
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Modern SaaS Starts with Marketplace Strategy
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36:18
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36:18“To stand out in a crowded marketplace, you need an open mind and a growth mindset ---it's not a zero-sum game.” – Yeva Roberts, VP of Marketing & Alliances, AllCloud In this episode of Unlock Cloud Go-To-Market, host Patrick Riley is joined by Yeva Roberts of AllCloud and Tackle Co-Founder, Brian Denker, to explore what SaaS success really looks l…
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How Partnerships are Redefining GTM Strategy
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43:53
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43:53"Your technology decision is actually your ecosystem decision." – Asher Mathew, CEO of Partnership Leaders In this episode of Unlock Cloud Go-To-Market, host Patrick Riley sits down with Asher Mathew, CEO of Partnership Leaders, and John Jahnke, CEO of Tackle, to explore how partnerships are reshaping go-to-market strategies. Asher unpacks why comp…
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99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management
30:36
30:36
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30:36In this episode of Ticket Volume – IT Podcast, Matt Beran is joined by Georgina Otubela, Service Delivery Manager at Vita Bank, to dive deep into service design, incident management, and the role of trust in IT services. Gabriela shares her insights on how IT teams can build strong relationships with users, respond effectively to incidents, and bal…
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Jamf ID, Jamf Account, Jamf Updates and New Features, Oh My!
42:20
42:20
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42:20Join Kat and Sean to discuss some exciting updates: Jamf ID, Jamf Account, SSO, betas, Compliance Benchmarks, Blue Prints and so much more. They are joined by William (Bill Smith), Technical Enablement Manager III, to discuss upcoming changes, what’s currently in betas and how partners and Jamf Admins can maximize benefits from these latest updates…
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98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD
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29:00In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Alicia Syx, IT Asset Disposition (ITAD) expert at Sycamore International, to expose the hidden risks and overlooked opportunities in IT recycling. From data security failures to unexpected financial benefits, Alicia reveals what most companies get wrong about disposing of thei…
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Can AI Run a Business: The Path to the Autonomous Enterprise
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45:49In this episode of Inside Scoop Podcast, founder and Chief Investment Officer Sean Emory from Avory & Co. talks to Yuma Heymans, founder and CEO of O-mega AI, a pioneer in the field of autonomous business operations. They delve into O-mega AI's vision of fully automating company tasks such as software engineering, marketing, sales, and operations w…
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97. What Organizational Governance Really is: Insights From Valence Howden
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26:53
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26:53Governance—it’s a term we hear all the time in IT and business, but do we really understand it? In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Valence Howden, Advisory Fellow at InfoTech Research Group, to break down governance, its misconceptions, and how it can truly enable organizations instead of holding them back. Her…
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CyberArk’s Strategy for Building Partner Ecosystems
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44:00"Marketplaces are the future of SaaS sales, but success requires aligning with partners and embracing innovation." – Brennan Lynch, Global Director of Cloud Marketplaces at CyberArk In today’s episode of Unlock Cloud Go-To-Market, host Patrick Riley is joined by Brennan Lynch, Global Director of Cloud Marketplaces at CyberArk, and Brian Denker, Co-…
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96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics
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32:43
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32:43In this episode of Ticket Volume, Matt Beran welcomes Linda Lenox, a Service Management expert with decades of experience transforming IT operations. Together, they dive into the art and science of crafting meaningful Service Level Agreements (SLAs) that align with business objectives, foster collaboration, and empower service desk teams. From over…
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Jamf’s Cloud GTM Playbook: From CAC to Lifetime Value Optimization
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43:24
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43:24“Understand where your strengths are. Build through that customer base, and take your time to learn one marketplace before you tackle two or three.” - Matt Arsenault, VP of Corporate Development & Strategic Alliances for Jamf. Cloud marketplaces are strategic levers for finance leaders looking to optimize revenue streams, reduce risk, and improve o…
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95. The Road to Zero Incidents: John Gordon on Preventative Incident Management
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37:40In this episode of Ticket Volume, Matt Beran sits down with John Gordon, Senior VP of HP Managed Solutions Division, to explore how preventative Incident Management is reshaping IT operations. With a vision for zero-incident environments, John shares strategies to move from reactive problem-solving to proactive prevention, helping IT teams reduce d…
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94. Optimizing Service Management for higher education: Insights with Vicki Rogers
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31:17Optimizing Service Management in higher education with Vicki Rogers In this episode of Ticket Volume, Matt Beran sits down with Vicki Rogers, Director of Service Management at Georgia Tech, to explore the unique challenges and opportunities of service management in higher education. From fostering a community of practice across 26 institutions to l…
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Disrupting Aviation Industry with Founder of Lyte Aviation
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28:26In this conversation, Freshta Farzam, founder and CEO of LYTE Aviation, discusses the future of EVTOLs (Electric Vehicle Takeoff and Landing) and the aviation industry. She highlights the need for innovation in air transportation, particularly through the use of hydrogen propulsion and the potential for autonomous flight. The discussion covers mark…
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Transforming Asset Management via Tokenization w/ Jeremy Schwartz
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32:52SummaryIn this conversation, Jeremy Schwartz, the Global Chief Investment Officer at WisdomTree, discusses the evolution of ETFs with Sean Emory, Founder of Avory & Co. They discuss the impact of tokenization on asset management, and the future of digital wallets. Jeremy emphasizes the importance of adapting to macro trends and shares insights on i…
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93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark
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1:05:15In this episode of Ticket Volume, Matt Beran reunites with ITSM legends Rob England, Claire Agutter, and Mark Smalley to explore how 2024 shaped IT Service Management and what trends will define the years ahead. This dynamic conversation revisits last year’s predictions, reflects on the year’s pivotal events, and delves into the evolving landscape …
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Unpacking Jamf AI: The Revenge of Spicy Clippy
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49:20Join our co-hosts, Kat Garbis & Sean Rabbitt, as they have Matt Benyo (Manager, AI Initiatives) and David Pryce-Compson (Director, Data Sciences) discuss Jamf’s AI program and strategy. The team discusses why Jamf moved forward with AI and how it can benefit customers by streamlining work as well as enhance security. Our guests discuss how their te…
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Uber, Amazon with Mark Mahaney and Sean Emory
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32:53Avory Idea Day 2024 with Sean Emory and Mark MahaneyIn this conversation, Mark Mahaney discusses the current state of the internet, highlighting positive macro trends and the impact of AI on business efficiency and product innovation. He emphasizes the importance of careful expense management among companies and shares insights from his book, 'Noth…
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92. Customer Experience And Emotional Intelligence: Key Insights and Strategies
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42:16
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42:16Emotional Intelligence, CX, and Building Community with Luke Jamieson and Michael Mattson In this episode of Ticket Volume, Matt Beran sits down with CX leaders Luke Jamieson and Michael Mattson to unpack the evolving roles of emotional intelligence and community-building in Customer and Employee Experience. From practical advice for fostering empl…
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91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto
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27:46
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27:46AI, Leadership, and the Future of Service Management with Ariel Gesto. In this episode of Ticket Volume, Matt Beran sits down with Ariel Gesto, CEO and co-founder of InvGate, to explore the game-changing (and sometimes intimidating) role of AI in IT and business. From cutting through the hype to discussing how AI can truly enhance Service Managemen…
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Takeaways from 2024 State of Cloud GTM with AWS
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39:50
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39:50"We’re in a revolution of immediacy—buyers want speed, trust, and simplicity, whether they’re experimenting with generative AI or closing enterprise deals. It’s about meeting those needs efficiently and effectively." - Matt Yanchyshyn, VP of AWS Marketplace & Partner Services. In this episode, Tackle CEO John Jahnke sits down with Matt Yanchyshyn, …
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Jamf has been around since the very beginning of Apple MDM. Since then, there are so many other options to choose from; UEMs and other Apple-only options have entered the market place. IT Admins and corporate technology consumers are continuously evaluating their infrastructure and existing set ups. With so many other options - the question begs, w…
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90. Building a Service Management Office: Lessons from JAMF's Journey on Ticket Volume Podcast
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32:32
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32:32In this episode of Ticket Volume, Matt Beran reconnects with the team behind JAMF’s Service Management Office (SMO) to explore their journey and success stories! Featuring insights from Melissa Dunham, Senior Director of IT Support and Services, along with Kyle Carlson and Minta Wahlers, this conversation sheds light on the practical steps and chal…
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Takeaways from the 2024 State of Cloud GTM with Google Cloud
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40:45"Scaling cloud marketplaces is about more than just listing products—it's about driving growth, building partnerships, and adapting to change." - Dai Vu, Managing Director for Google Cloud Marketplace. In this episode, Tackle CEO John Jahnke dives into the 2024 State of Cloud GTM report with Dai Vu, Managing Director and GTM Leader behind Google Cl…
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BigID’s Path to Growth: From Marketplace Integration to Channel Alignment
55:37
55:37
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55:37"Don't build for perfect. Just build for simple. As you go, you can make adjustments to fit what reality is." - Connie Dodmead, Senior Director of Tech Alliances at BigID In today’s episode of Unlock Cloud Go-To-Market, hosts Patrick Riley and Erin Figer sit down with Connie Dodmead, Senior Director of Tech Alliances at BigID. She shares her tenure…
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Selling to Your Sellers First: Varonis’ Approach to Marketplace Adoption
51:13
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51:13"Time is the one thing you can't get more of. How you spend it can make or break your cloud strategy." - Mike Mason, Regional Sales Director at Varonis In today’s episode of Unlock Cloud Go-To-Market, hosts Erin Figer and Patrick Riley are joined by Mike Mason, Regional Sales Director at Varonis, to discuss the evolving world of cloud marketplaces …
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CyberArk’s Secret to a Tenfold Revenue Boost in Just 30 Months
47:39
47:39
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47:39“Selling is the party. But like any great party, a lot of preparation is essential to make it successful.” - Brennan Lynch, Director of Global Marketplaces at CyberArk In today's episode of Unlock Cloud Go-To-Market, hosts Erin Figer and Patrick Riley are joined by Brennan Lynch, the Director of Global Marketplaces at CyberArk. Lynch discusses the …
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89. Rethinking ITSM: Ken Gonzalez on Organizational Capabilities, Customer-Centricity and Growth
37:54
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37:54Join us as we dive into the latest Ticket Volume - IT podcast episode with the insightful Kenneth "Kengon" Gonzalez! This time, Kenneth, a former Gartner analyst and industry advisor, shares why focusing on organizational capabilities (not just tools!) is the future of IT Service Management and business growth. If you’ve ever wondered if ITSM is de…
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Commvault’s Three-Pillar Transformative Strategy for Cloud GTM Success
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42:50“You need to be solving the problem at hand. It's fairly easy to get caught flat-footed when small problems start shifting to ones that require more time, people, financial investment.” - Jacob Bishop, Senior Director of Operations for Commvault In today's episode of Unlock Cloud Go-To-Market, hosts Erin Figer and Patrick Riley are joined by Jacob …
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"I believe partnerships, like friendships, grow over time. While we have many connections, true best friends are rare and take effort to develop, just like in business relationships." - Michael Musselman, Vice President for Partnerships at Astronomer In this episode of Unlock Cloud Go-To-Market, hosts Erin Figer and Patrick Riley are joined by Mich…
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How Rapid7 Saw Their Deal Sizes Grow by 3X, Win Rates Increase to 40%, and Sales Cycles Shorten by 21 Days
53:41
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53:41“Many companies measure success by how they compete with others, but with AWS programs, it's more about competing with yourself. If you're bringing in cash, using it wisely, and fully leveraging AWS, it drives your own business growth.” - TJ Schmidt, Director of Cloud Partnerships for Rapid7 In today's episode, of Unlock Cloud Go-To-Market, hosts E…
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How Revenue and Operational Support Can Help You Drive $70 Million Deals with Brittany Ames
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50:48“To get your product teams to engage with CSPs, there are resources like Azure Innovate, which can provide substantial funding. Even though it's not directly tied to the marketplace, using programs like AWS Call Days can be very beneficial. At both Aviatrix and VMware, these initiatives helped our sellers engage more effectively with AWS sellers.” …
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The GTM Strategy that Skyrocketed Eclypses’s Cloud Revenue featuring David Gomes
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47:15"Using the Tackle platform, we're now attracting high-quality leads, which helps us streamline our entire sales process. This tool provides us with better insights and a more efficient way to reach decision-makers and close deals. Without it, we'd still be working without clear direction."- David Gomes, Chief Executive Officer at Eclypses In this e…
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Building the Dream Team for Cloud GTM featuring Shane Wilson
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44:37"You need to understand what you bring to the table to ensure a mutually beneficial value exchange for the partnership. Once you identify this, focus on thorough internal enablement with the Cloud Provider to achieve significant success in the field."- Shane Wilson, Head of Global Cloud GTM, Business Development & Alliances at Veritas Technologies …
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How Snyk Tackles Scaling Internally with a Cloud Marketplace Hotline featuring Rebecca Spataro
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37:57"Tackle empowered my team and me to effectively self-serve. They provided education and enablement, which allowed me to become an expert in Marketplace and co-sell strategies. They were a reliable support partner throughout this journey." - Rebecca Spataro, Director of Global Cloud Alliances at Snyk. In this episode of Unlock Cloud Go-To-Market, ho…
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The Pillars of Navigating Cloud Alliances featuring Boone Quesnel
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37:32"Scaling is crucial for us. We're not constantly adding new staff, so we focus on growing revenue without expanding the team too much. At Starburst, our cloud alliances team works closely with the Tackle Co-sell and Marketplace teams to support our field sellers and partners with various programs." - Boone Quesnel, Head of Global Cloud Alliances at…
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Introducing Unlock Cloud Go-To-Market with Erin Figer and Patrick Riley
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1:38How do I implement my go-to-market strategy with my Cloud Partners? How do I get buy-in from my executives, sales team, and others in my organization? How can I get the right attention from the Cloud Providers? Questions like these, and many more, arise when you’re trying to build relationships with the Cloud Providers and accelerate your revenue j…
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Get to know Jamf Threat Labs for Cyber Security Month
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42:27Join our co-hosts, Kat & Sean, on getting to know an entity within Jamf - Jamf Threat Labs. With October being Cyber Security month, Jaron Bradley (Jamf, Director Threat Labs), describes what Jamf Threat Labs is, how they got founded, and gives a peek of what their day-to-day is like. Hear about how Jamf Threat Labs is the backbone to supporting Ja…
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$2B Jamf is "Gold Standard" via Partner Rocketman Tech
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32:38In this conversation, Founding Partner and Chief Investment Officer at Avory & Co. Sean Emory interviews Christopher Shasse, founder of Rocketman Tech, discussing the role of Jamf in managing Apple devices in enterprise environments. They explore Jamf's history, its relationship with Apple, and the competitive landscape, particularly focusing on Mi…
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88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson
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40:11In this episode of Ticket Volume, Matt Beran chats with Shane Carlson, Director of Global Presales Strategic Services at Airtable, about the evolution of Service Management processes. They explore how rigid processes can hold teams back, the shift to more flexible patterns, and the impact of technology on modern workflows. Discover how agility and …
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Our co-hosts Sean Rabbitt and Kat Garbis are live at JNUC 2024 in Nashville. For this special episode, they are joined by John Stroshal (Jamf CEO), and Milind Patel (Director, Product Management) to unpack the exciting announcements from the opening keynote in further detail as well as offer additional perspective on new features. The team talk thr…
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87. Exploring Mental Health in Tech: Insights with Dr. Torres, Aileen Day, and Emily Hubbard
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50:00In this episode of Ticket Volume, host Matt Beran dives into the crucial topic of technology and mental health. Joined by experts Dr. Erika Torres, Aileen Day, and Emily Hubbard, they explore the challenges tech professionals face, from empathy fatigue to communication breakdowns. Discover actionable insights on how to build healthier, more empathe…
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Join our co-hosts Sean Rabbitt and Kat Garbis as they meet with two Senior Consulting Engineers, Timothy Knox and Jonathan Yuresko. Learn how they’re addressing challenges with innovative mobile device solutions across various industries, including some that have contributed to Jamf securing patents related to mobility. From hotel workflows, medica…
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