Best Kent D Mcphail And Stephen M Hladik Podcasts (2025)

1
Episode 51 - A Fireside Chat with Kent and Steve 34:46

1M ago34:46

34:46

For the 51st episode of What the M, Kent and Steve have a "fireside chat" about the economy, current regulatory conditions… and whether you should use ChatGPT for your March Madness bracket! Listen on for up-to-the-moment updates about the default servicing industry. Steve Hladik is a Partner at Hladik, Onorato, and Federman, LLP. He received his u…

1
Episode 50 - Walter Mullen & Michael Keaton 36:22

2M ago36:22

36:22

The 50th episode of “What the M” features Walter Mullen and Michael Keaton from Onity Group, Inc. This episode focuses on the changes taking place on a state and federal level within the default servicing industry, the record-high credit debt and auto loan defaults that Americans currently face, and the use of technology within the industry. We are…

1
Episode 49 - Michael Merritt Returns 42:35

2M ago42:35

42:35

The 49th episode of “What the M” features the return of Michael Merritt, Senior Vice President of Customer Care and Default Mortgage Servicing at BOK Financial. This time around on "What the M," Michael is here to share his thoughts on the topic of AI in the servicing industry. Michael is the Senior Vice President of Customer Care and Default Mortg…

1
Episode 48 - Dusten Hendrickson 29:52

3M ago29:52

29:52

The 48th episode of “What the M” features Dusten Hendrickson, Founder and CEO of Mailbox Money. Mailbox Money specializes in transforming real estate development through strategic land selection, wellness-focused design, and innovative project leadership. Dusten’s expertise extends to real estate syndication, working closely with partners to struct…

1
Episode 47 - Ty Miller 32:29

3M ago32:29

32:29

The 47th episode of “What the M” features Ty Miller, Managing Director at Annaly Capital Management. Ty graduated from Missouri State University (Go Bears!) with a BS in Psychology and Management. He has held executive leadership roles in operations management, sales leadership, and default administration. Before going to work for Annaly Capital, h…

1
Episode 46 - The Year in Review 19:20

4M ago19:20

19:20

The 46th episode of “What the M” features Kent McPhail and Stephen Hladik with a year-end wrap up of 2024. Check it out to find out what happened (and didn't happen!) in the default servicing industry in 2024, and what Kent and Steve predict is next to come in 2025! *************************************************** A huge thank you to our Season …

1
Episode 45 - Jenny Lee and Matt Watson 23:40

5M ago23:40

23:40

The 45th episode of “What the M” features Matt Watson, President of LegalFee Consultants, LLC and Jenny Lee, Senior Consultant for LegalFee Consultants, LLC. Today’s episode is about a challenge many law firms face daily: the managing of their invoicing processes, hidden costs of inefficiencies in those processes, and how their companies seek to un…

1
Episode 44 - Matt Reilly 30:31

5M ago30:31

30:31

The 44th episode of “What the M” features Matt Reilly, Business Development Specialist at Stonecrest Financial. Matt received his Bachelor of Science in Architecture. He moved into the mortgage industry working with Empire Mortgage, Inc. Since 2009, he has been with Stonecrest Financial, where he works in an alternative investment group and asset m…

1
Episode 43 - James Lee 35:51

6M ago35:51

35:51

The 43rd episode of “What the M” features James "Jim" Lee, President and CEO of Susquehanna Polling & Research, Inc. and Owner of the Bartlett Group. Susquehanna Polling and Research (SP&R) is a nationally recognized survey, research, and polling firm headquartered in Pennsylvania. Founded in 2000, SP&R includes a team of research associates with m…

1
Episode 42 - Gary Seitz 37:39

6M ago37:39

37:39

The 42nd episode of “What the M” features Gary Seitz, Chapter 7 Panel Trustee in the United States Bankruptcy Court for the Eastern District of Pennsylvania. Gary graduated with his J.D. from the University of Iowa College of Law in 1986. While obtaining his law degree, he studied at the Shanghai Law Research Institute in the Peoples Republic of Ch…

1
Episode 41 - Making a Difference: A Lifetime of Inspiring Mentors 33:35

7M ago33:35

33:35

The 41st episode of “What the M” features Kent McPhail, Senior Partner of McPhail Sanchez, LLC. In celebration of the 30th anniversary of Kent’s law firm, McPhail Sanchez, What the M co-host Stephen Hladik interviewed Kent about his mentors, motivation, and milestones. Listen in to hear about the family, friends, teachers, and colleagues whose life…

1
Episode 40 - Rick Sharga & Daren Blomquist Return 51:36

8M ago51:36

51:36

The 40th episode of “What the M” features the return of Rick Sharga and Daren Blomquist. In the first 2 seasons of What the M, Kent and Steve were fortunate enough to interview an incredible roster of talented professionals about their insights and predictions for the default servicing industry. To kick off season 3, they have brought in two expert…

1
Episode 39 - The Last Question (Season 2 finale) 28:33

10M ago28:33

28:33

The 39th episode of “What the M” features ALL of our wonderful season two guests! Welcome to the season 2 finale of What the M! This season, Kent and Steve have interviewed amazing, thoughtful, and brilliant guests. Each guest has been uniquely qualified to speak about different aspects of the default servicing industry, and has provided valuable i…

1
Episode 38 - Jodi Gaines 33:18

10M ago33:18

33:18

The 38th episode of “What the M” features Jodi Gaines, Chief Executive Officer at Claims Recovery Financial Services (CRFS). Jodi began her career as an insurance claims clerk at Anchor Mortgage Services in 1989, where she became enamored with the mortgage servicing industry. In 2002, she created CRFS- a company which has since grown to over 600 em…

1
Episode 37 - Joe Culver & Jeff Pinard 31:29

11M ago31:29

31:29

The 37th episode of “What the M” features Joe Culver and Jeff Pinard. This week, we zigged instead of zagged! Typically, What the M does not focus episodes on state-specific issues; however, the current regulatory environment in New York merits a departure from our usual format. In this episode, we address the current legislative impact on statutes…

1
Episode 36 - Steve Paton 35:14

12M ago35:14

35:14

The 36th episode of “What the M” features Steve Paton, CEO of Universal Component Lender Services (UCLS). Steve has a Bachelors of Science in Business Administration and Finance from Sacramento State University. He has held senior leadership positions at JP Morgan Chase, Marix Servicing, Carrington Mortgage Services, and SingleSource Property Solut…

1
Episode 35 - Cesar Hernandez 37:50

1y ago37:50

37:50

The 35th episode of “What the M” features Cesar Hernandez, CEO of Agility 360. Cesar received his Bachelor of Science from the Wharton School of Business at the University of Pennsylvania, and has now been in the mortgage and default servicing industry for nearly three decades. He began his career as an Asset Manager at Goldman Sachs. He then becam…

1
Episode 34 - Courtney Thompson 37:03

1y ago37:03

37:03

The 34th episode of “What the M” features Courtney Thompson, Executive Vice President and Head of Servicing at CMG Financial. Courtney has a BA from Western Michigan University and a JD from Michigan State University. She began her career at Maddin Hauser Roth & Heller, PC. She has been in the mortgage and default servicing industry for over 19 yea…

1
Episode 33 - Rick Hicks 38:59

1y ago38:59

38:59

The 33rd episode of “What the M” features Renardo “Rick” Hicks from Eckert Seamans, LLC. Rick received his BA in Government from Hamilton College, his JD from Northeastern University, his LLM from Temple University. Rick also holds honorary Doctorate degrees from Allen University, Central Pennsylvania College, Morris Brown College, and Turner Theol…

1
Episode 32 - Mark Calabria 39:06

1y ago39:06

39:06

The 32nd episode of “What the M” features Mark Calabria. Mark is an author, advisor, economist, and the former Director of the Federal Housing Finance Agency (FHFA). Mark received his BA in Economics, as well as his PHD in Economics, from George Mason University. He then worked as a Senior Staff Member for the Senate Committee on Banking, Housing a…

1
Episode 31 - Jason Myers 31:26

1y ago31:26

31:26

The 31st episode of “What the M” features Jason Myers, Vice President of Business Development at MCS (Making Communities Shine). MCS is a nationwide property services provider working across commercial properties, single-family rentals, and the property preservation industry. Jason received his BS in Advertising and Public Relations from Texas Chri…

1
Episode 30 - Judge Annette Rizzo 51:16

1y ago51:16

51:16

The 30th episode of “What the M” features the Honorable Annette M. Rizzo. Judge Rizzo was gracious enough to drop by to discuss mortgage foreclosure mediation programs, how the model was developed for courts, the success rates seen by these programs, and how the model program spread throughout the United States. Judge Rizzo served as a Judge in the…

1
Episode 29 - Bankruptcy with Brooke Sanchez Part 2 25:49

1y ago25:49

25:49

The 29th episode of “What the M” features Brooke Sanchez, Managing Partner of McPhail Sanchez, LLC. With Kent out of the office, his law partner, Brooke Sanchez (literally) stepped up to the mic! Brooke is not only the Managing Partner of McPhail Sanchez, LLC, she is also the firm’s Managing Bankruptcy Attorney. Naturally, Steve was eager to pick h…

1
Episode 28 - Erik Qualman 31:04

1+ y ago31:04

31:04

The 28th episode of “What the M” features internationally renowned author and speaker Erik Qualman. Erik stopped by “What the M” to discuss his latest book, The Focus Project, and how it can help leaders, lawyers, and anyone else who struggles with prioritizing their to-do list! Erik has written numerous other books including Socialnomics, Digital …

1
Episode 27 - Jesse Randall 20:30

1+ y ago20:30

20:30

The 27th episode of “What the M” features Jesse Randall, COO of Black Dome Services, LLC. This episode focuses on the topic of property preservation in relation to mortgage servicing industry, as well as its interplay with handling defaulted mortgages. Since Black Dome is one of the fastest-growing property preservation companies in the country, Je…

1
Episode 26 - Happy Holidays 1:20

1+ y ago1:20

1:20

The 26th episode of “What the M” features Kent McPhail. Happy Holidays from all of us here at What the M! Steve is a little under the weather this week, but he and Kent both wanted to send this message out to thank the listeners for all of your support, and to wish you a very happy and safe holiday season! ******************************************…

1
Episode 25 - Allen Chapman 24:17

1+ y ago24:17

24:17

The 25th episode of “What the M” features Allen Chapman, Executive Vice President with Hub International. HUB International is a leading insurance brokerage company that provides employee benefits, business, and personal insurance products and services. Allen graduated from the University of Southern Mississippi (Go, Golden Eagles!) where he receiv…

1
Episode 24 - Thanksgiving 32:53

1+ y ago32:53

32:53

The 24th episode of “What the M” features Emily Chavarriaga, Jackie Vazquez, and Rosalie Escobedo. Happy Thanksgiving from What the M! Kent and Steve wanted to drop in and thank all of the listeners for your support. It's been a great first year for the podcast and we look forward to many more! For this week's holiday episode, Kent and Steve flash …

1
Episode 23 - Daren Blomquist 30:08

1+ y ago30:08

30:08

The 23rd episode of “What the M” features Daren Blomquist, Vice President of Market Economics at Auction.com. Daren began his career as a reporter for the Daily News Tribune, where he focused on county government and courts. He then moved on to Realty Trac, where he rose from Customer Service Representative to Director of Marketing Communications, …

1
Episode 22 - Alicia Stewart 30:26

1+ y ago30:26

30:26

The 22nd episode of “What the M” features Alicia Stewart, Assistant Vice President at BSI Financial Services. Alicia has over 20 years of experience in the default servicing industry. She began her career as an AVP with Fay Servicing. She then worked for Penny Mac Loan Services as a Business Analyst. From there, she became an AVP of Default Operati…

1
Episode 21 - Michael Merritt 27:11

1+ y ago27:11

27:11

The 21st episode of “What the M” features Michael Merritt, Senior Vice President of Customer Care and Default Mortgage Servicing at BOK Financial. Michael attended Arizona State University, where he got his BA in Organizational Leadership (Go Sun Devils!) He then received his MBA from Texas Tech and his Master’s Degree in Legal Studies from Texas A…

1
Episode 20 - Rick Sharga Returns 42:31

1+ y ago42:31

42:31

The 20th episode of “What the M” features the return of Rick Sharga. Welcome to Season 2 of What the M! Last season, we were fortunate enough to interview an incredible roster of talented professionals about their insights and predictions for the default servicing industry. We wanted to kick off our new season by looking back at where the industry …

1
Episode 19 - Marilyn Lyles 17:21

2y ago17:21

17:21

The 19th episode of “What the M” features Marilyn Lyles, Assistant Attorney General of the Poarch Band of Creek Indians. Did you miss us? Kent and Steve *were* taking a brief summer hiatus before Season 2 of “What the M” drops in September. But when a fascinating U.S. Supreme Court decision was issued, Kent and Steve couldn’t wait that long to talk…

1
Episode 18 - The Last Question (Season 1 Finale) 27:42

2y ago27:42

27:42

The 18th episode of “What the M” features ALL of our wonderful season one guests! Welcome to the season finale of What the M! You won’t want to miss this episode. Since the podcast began in September 2022, Kent and Steve have interviewed amazing, thoughtful, and brilliant guests. Every season 1 guest has been uniquely qualified to speak about diffe…

1
Episode 17 - Latinas in Power 30:13

2y ago30:13

30:13

The 17th episode of “What the M” features Emily Chavarriaga, Jackie Vazquez, and Rosalie Escobedo. Kent and Steve returned to the faithfully commerce-driven city of Dallas, TX in anticipation of the Legal League Servicer Summit. While there, Kent met with the Latinas in Power ("LIP") for a fun evening of dinner and fantastic conversation and camara…

1
Episode 16 - Bankruptcy with Brooke Sanchez 19:43

2y ago19:43

19:43

The 16th episode of “What the M” features Brooke Sanchez, Managing Partner of McPhail Sanchez, LLC. In advance of next week’s Legal League Annual Spring Summit, Kent and Steve decided that an interview with one of Legal League’s rising stars, Brooke Sanchez, was in order! Brooke received her undergraduate degree from the University of South Alabama…

1
Episode 15 - Toniqua Green 24:05

2y ago24:05

24:05

The 15th episode of “What the M” features Toniqua Green, Vice President of Corporate Social Responsibility at Mr. Cooper. Mr. Cooper prides itself on challenging the loan servicing status quo – so as an industry innovator, Toniqua is right at home there! Toniqua attended Roberts Wesleyan College, where she received her Bachelors Degree in organizat…

1
Episode 14 - Jerry Mavellia 18:00

2y ago18:00

18:00

The 14th episode of “What the M” features Jerry Mavellia, CEO of Guardian Asset Management Inc. Founded in 2007, Guardian has successfully managed and protected valuable assets for the US Department of Housing and Urban Development, federal, state, local government agencies, and private mortgage banks. Guardian is a passionate, forward-thinking pre…

1
Episode 13 - Dave Van Horn 22:58

2y ago22:58

22:58

The 13th episode of “What the M” features Dave Van Horn, Executive Chairman of PPR Capital Management. After attending West Chester University of Pennsylvania (Go Golden Rams!), Dave got together with a couple of friends, started an entity, and grew it into a juggernaut within the mortgage and note-buying industry. PPR is now a financial services f…

1
Episode 12 - Gina Daya 7:19

2y ago7:19

7:19

The 12th episode of “What the M” features Gina Daya, VP of Operations at Hello Solutions. Since 2017, Hello Solutions has made a name for itself in the default servicing industry by creating meaningful business partnerships between law firms, servicers, and investors who are dedicated to default servicing excellence. After graduating from De Paul U…

1
Episode 11 - A Conversation with Kent 22:06

2y ago22:06

22:06

The 11th episode of “What the M” features an interview with Kent McPhail himself! Kent is the Founder and Managing Partner of McPhail Sanchez, LLC. He received his undergraduate degree from the University of Southern Mississippi (To the Top!) and his Juris Doctorate from the University of Mississippi School of Law. Upon graduation, Kent worked as i…

1
Episode 10 - Rick Sharga 30:35

2+ y ago30:35

30:35

The 10th episode of “What the M” features Rick Sharga, Executive Vice President of Market Intelligence at ATTOM Data Solutions. ATTOM Data Solutions is a provider of comprehensive real estate data for companies in the mortgage, insurance, finance, and government markets. Rick is one of the country’s most frequently-quoted sources on real estate, mo…

1
Episode 9 - John Bell 24:56

2+ y ago24:56

24:56

The ninth episode of “What the M” features John Bell III, Executive Director of the Department of Veterans Affairs Home Loan Guaranty program. John Bell III attended Lambuth University in Jackson, Tennessee before spending more than 15 years in the private sector, including serving as the Vice President of VA Real Estate Management at Bank of Ameri…

1
Episode 8 - Stan Middleman 18:02

2+ y ago18:02

18:02

The eighth episode of “What the M” features Stanley C. Middleman, Founder and CEO of Freedom Mortgage, about his and his company’s incredible devotion to philanthropic work. One of the largest FHA and VA lenders in the country, Freedom formed “Team Freedom Cares,” (TFC) which focuses on providing support for underserved communities, in 2013. Since …

1
Episode 7 - All About Steve! 20:58

2+ y ago20:58

20:58

The seventh episode of “What the M” features a special guest… Steve himself! Stephen Hladik is a partner at Hladik, Onorato, and Federman, LLP. He received his undergraduate degree from Penn State University (Let’s Go State!), before going on to Widener University for law school, where he graduated with honors. Upon graduation, Steve went to work f…

1
Episode 6 - Amy Neumann 26:46

2+ y ago26:46

26:46

The sixth episode of “What the M” features Amy Neumann, FVP of Late-Stage Delinquency, Foreclosure, and Bankruptcy Operations at Flagstar Bank. Amy has a BS from Oakland University and a JD from Wayne State University Law School. She spent 12 years in private practice at Trott Law, where she was the Senior Managing Litigation Attorney. She then tra…

1
Episode 5 - Marcel Bryar 28:35

2+ y ago28:35

28:35

The fifth episode of “What the M” features Marcel Bryar, Founder and Managing Director of Mortgage Policy Advisors, LLC. Marcel earned a BA in history from Yale University and his Juris Doctorate from Yale Law School. Marcel is perhaps best known for leading the development and implementation of the Making Home Affordable program during his tenure …

1
Episode 4 - John Dunnery 21:11

2+ y ago21:11

21:11

The fourth episode of “What the M” features John Dunnery, Vice President of Claims at Mr. Cooper. John has a BA from Boston University, a Master’s Degree from the University of Oklahoma, and a JD from the University of Tulsa. He has held senior loan servicing roles with Pacific Union Financial, JP Morgan Chase, Wachovia, and Community Loan Servicin…

1
Episode 3 - Larry Goldstone 16:47

2+ y ago16:47

16:47

The third episode of “What the M” features Larry Goldstone, President of Capital Markets and Lending at BSI Financial Services. BSI is a loan servicer that endeavors to enable sustainable home ownership by practicing core values that embody doing what’s right, delivering on expectations, and winning with humility. Larry himself also embodies those …

1
Episode 2 - Jesse Loomis 14:53

2+ y ago14:53

14:53

The second episode of “What the M” features Jesse Loomis, the President and General Manager of Bid4Assets, Inc. Bid4Assets is a leading online auction site that assists county governments in conducting foreclosure and tax foreclosure auctions virtually. Bid4Assets pioneered virtual public auctions back in 2000 and has sold over 100,000 properties f…

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