This podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to: - Be more efficient - Have more fun - Improve doctor and team communications - Eliminate frustration - And make your life easier! Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM! New episodes every Tuesday, Wednesday, and Thursday.
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The go-to podcast for anyone looking to transform their business! Join host Amanda Desuacido, CEO of My Mountain Mover, as she interviews top industry leaders and business owners who are reaching new heights through premier virtual outsourcing. Expect creative productivity tips, business insights, and testimonials of how virtual assistants have revolutionized businesses around the world.
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#1,000: We’ve Spent 1,000 Episodes Together.
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30:03Kiera reflects on some of her most memorable episodes and experiences across 1,000 episodes (!!!) of the Dental A-Team podcast! Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and today feels like a ridiculously spe…
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Kiera is joined by Mark Rasmussen, CEO of Moolah, to talk about the landscape of credit card fees and how to reduce them, membership discount plans, and other bonus features offered by the dental payment tech company. (Pssst, Mark was last on episode 866, It’s Time to Modernize Payment Processing!) Episode resources: Subscribe to The Dental A-Team …
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#998: The Secret to Maximizing the Limited Exam
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29:59Tiff and Kristy discuss how to best support patients during limited exams, including centering your own team’s frame of mind, creating proper triage protocol, building trust through communication, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Tiffanie (00:00) Hello, D…
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#997: Make Dentistry Economics Understandable Again
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35:57
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35:57Fred Heppner of Arizona Transitions is back for part 2 of his chat with Kiera! Life comes at you fast, and sometimes, it comes in the form of a surprise. Kiera and Fred talk about creating an exit strategy today for your departure from dentistry, as well as what the economics look like for moving on from a practice. Episode resources: Subscribe to …
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#996: Buy or Sell Your Practice Without All the Drama
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25:50Kiera is joined by Fred Heppner of Arizona Transitions to talk through dental practice transitions. Their conversation includes when you should start thinking about your transition, what the economic outcomes will be any way you go, what a private indemnity group is (and how it can help), and more. Episode resources: Subscribe to The Dental A-Team …
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#995: Cut Down On Clinical Hours AND Make 7-Figures
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27:11Tiff and Kristy talk about how to reach an ideal state: three-day work weeks and clearing that seven-figure mark. Their advice includes block scheduling, mining your patient base, aligning your team, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Tiffanie (00:01) Hello…
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#994: Positively Impact Your Numbers By Doing This One Thing
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23:58Kiera and Kristy discuss ways your practice can completely “drain the lemon” of juice (aka, financial opportunity) without becoming completely overwhelmed. This happens by identifying a goal and reverse engineering it. Kiera and Kristy give numerous examples of how this works, as well as other opportunities for hidden value in your practice. Episod…
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#993: Dialing In Dentistry: A Recap of the 2025 DAT Summit
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29:08Kiera and Tiff share highlights from the Dental A-Team Summit — the best one yet! They touch on communication, the life cycle of a business, keeping teams energized, and more. Mark your calendars for the Dental A-Team Summit 2026! Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: …
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#992: Pediatric Dentistry Is an Art. Here’s How to Master It
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24:45
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24:45Tiff and Dana discuss the numerous innovations happening in the field of pediatric dentistry, specifically minimally invasive care and maximizing shortened attention spans. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Tiffanie (00:02.2) Hello Dental A Team listeners. We are s…
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#991: Business Evolution: Where Are You At With Yours?
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31:26Kiera and Tiff are tuning in from a hike to talk about their shared birthday (today, May 8!) and how their personal and business evolutions have morphed. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript The Dental A Team (00:00.977) Hello, Dental A Team listeners. This is Kiera an…
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#990: This Is How Much Money You Lose When a Patient Cancels
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27:52Tiff and Dana talk about a large trend happening in dental practices this year: last-minute cancellations, and why it’s such a stressor for the doctors. They share how to notice the signs of no-shows further in advance, plus ways to troubleshoot the problem. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Le…
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#989: 3 Strategies to Get Team Members to Actually Stick Around
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11:44
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11:44A lot of practices are concerned about keeping their team members on board right now. In this episode, Kiera lays out 3 effective ways to create a workplace that employees want to show up to, leading to a happier office crew and happier patients. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a rev…
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#988: How to Prevent 90% of Treatment Plan Objections
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18:32Today’s case acceptance focus is all about presenting the treatment plan and sequencing. Kiera shares language to use and the kind of confidence to adopt when discussing game plans with patients, and why it will stop objections in their tracks nine times out of ten. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Asses…
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#987: Add Multiple Millions To Your Practice By Increasing This One Thing
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21:13Case acceptance is 80% psychology and 20% skill. Kiera gives tangible tips on how treatment coordinators and doctors can get in the right frame of mind for that successful case acceptance, including no more assuming someone’s financial capabilities, understanding people’s motivators, and learning the art of silence. Episode resources: Subscribe to …
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#986: Stop Letting Patients Slip Through the Cracks
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23:22Tiff and Kristy look into re-care and re-activation in practices, including adopting a healthy mindset about patient outreach, encouraging medical readiness out of those patients, and steps your team can take today to ensure scheduling happens every time. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave…
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#985: What It Means to Live Life On Purpose
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19:40Kiera guides listeners in an activity that will help each person be more purposeful in how they’re going about their lives, and build a path toward ultimate fulfillment at life’s end. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript…
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#984: Collections Behind? Here’s How to Collect NOW
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28:03Tiff and Kristy give tips on how to catch up on those collections fast, including a day-ahead assessment and treatment plan presentation. The advice given in this episode isn’t only effective for offices concerned about collections, but any office, regardless of what their bank account looks like. Episode resources: Sign up for Dental A-Team’s Virt…
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#983: Outside-the-Box Summertime Marketing Ideas
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13:48
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13:48Kiera shares a ton of fun ideas on ways to attract and engage with potential patients in your community. These range from a killer referral program, to considering the locations of where you’re advertising, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assess…
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#982: The Future of Dentistry and How You Can Keep Up
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18:36Kiera talks about the numerous shifts on the horizon in dentistry, what your practice can do to embrace the changes, and how Dental A-Team can help. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01) Hello, Dental …
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#981: Knowing These 5 KPIs Will Keep Your Practice Successful
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1:07:55Kiera is a guest on the Dentalligenstia Podcast, hosted by Nick Zagar and Remy Isdaner. She talks about the connection between success and knowing your practice’s numbers for the following: Production Overhead Collection New patients Case acceptance Kiera also gives tips on streamlining workflow, working through scratch starts, startup versus seaso…
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#980: How To Know If Your Practice Is Thriving (Or Just Surviving)
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24:09Tiff and Kristy give listeners examples of different practices that have different definitions of ‘thriving.’ They then provide questions each practice owner (or even team member) can ask themselves to identify what success looks like for them. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcas…
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#979: Signs You (Or Your Practice) Are Experiencing Burnout
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19:31Have you noticed signs of apathy in your practice? Does your job feel insurmountable? Kiera talks about telltale signs of burnout, how to help people bounce back from burnout, and ways to avoid burning out in the first place. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practi…
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#978: Eco-Friendly Methods To Establish Today
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21:39
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21:39Tiff and Dana walk through different dental departments and share ideas many practices have used to keep things green, including reconsidering which items actually need to be disposable, reducing paper, reusing plastic, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Pr…
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#977: Passive Income Ideas to Scratch Your Outside-Dentistry Itch
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22:36Kiera and Dana chat about ways dentists can go “beyond the chair” with passive income streams, including real estate, investments, speaking gigs, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00.802) Hel…
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#976: How To Climb Out Of This Sticky Billing Spot
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15:46
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15:46Kiera shares exactly how Dental A-Team helped a practice with over $2 million in accounts receivable break even — and learn how to never fall behind again. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:01.848) Hell…
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#975: Ideal Practice Growth Looks Like This (Or This, Or This)
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16:01Kiera gives listeners a “choose your own adventure” challenge for planning practice growth. She touches on comparing your growth to others’, how and what to expand, taking advantage of opportunities (or not), and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Asse…
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#974: If You Don’t Do This, Your Patients Won’t Stay
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24:31Dentistry has a unique space in the medical world when it comes to building relationships with its patients. Tiff and Dana discuss effective ways to create trust with your patients, including the critical foundations your practice can’t do without. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team po…
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#973: Dr. DiPilla’s Cosmetic to Holistic Dentistry Journey
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42:06Kiera is joined by Dr. Robert DiPilla to talk about his world of dentistry, including the transition from cosmetic to holistic services, how he educated his patients, lessons learned during his multi-practice ownership, and more. About Dr. DiPilla: Dr. Robert DiPilla studied dentistry at the University of Detroit-Mercy, and then went on to attain a…
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Tiff and Kristy share not only how to cut down your accounts receivable, but also how to develop systems that will keep your AR low. They discuss time management, clear job descriptions, protocols, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leav…
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Kiera gives listeners 3 tactical tips on exactly how to find and put a stop to cash flow leaks and grow your practice exponentially. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00.824) Hello, Dental A Team liste…
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#970: 3 Steps To Implement Block Scheduling
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11:51
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11:51Block scheduling can transform your productivity into profitability. Kiera makes the implementation as easy as 1, 2, 3: Identify your practice's production goals. Design your ideal block schedule. Implement, train, and track. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practi…
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Kiera touches base with doctors on how the first quarter of 2025 has gone. Ask yourself: Are we tracking key performance indicators? How’s the team efficiency and morale looking? Do we need to adjust and refocus our annual goals? Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Pr…
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#968: The Financial Piece So Many Offices Forget About
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25:24Tiff and Britt discuss how a practice that was upside down financially picked through their systems with a fine-toothed comb to find success — and how you and your team can avoid this scenario. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review …
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#967: Understanding Your P&L Can Be Easy As Pie
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19:04
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19:04Kiera walks listeners through five steps to understanding a profit and loss statement: Know the structure Follow the revenue streams Track your spending Calculate the ratios Set financial goals Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review …
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Even if retirement is a long, long way off, it’s important to have an exit strategy ready to go. Tiff and Britt discuss both the emotional and business sides of things of making sure your practice is in order, including debt awareness, numbers in different scenarios, passive income possibilities, and more. Episode resources: Sign up for Dental A-Te…
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#965: 3 Steps For a Smooth + Successful Associate Onboarding
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15:35
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15:35Bringing on an associate is a big move for any practices, and while the benefits fill out a long list, the way it’s done will have lingering impacts, for better or worse. Kiera gives three actionable tips on how to make the transition a smooth one for all involved. Find an associate who fits your clinical and cultural model Schedule a team meeting …
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Kiera reminds dentists to prioritize wellness and support in their day-to-day. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01.006) Hello, Dental A Team listeners. This is Kiera and happy National Dentist Day. I …
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#963: How Dentists Can Help Optimize Claims
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30:43Tiff and Kristy explain how viewing claims as stories can improve how practices can streamline that process. They touch on doctor-led language to use from start to finish, how artificial intelligence can improve the process, safety protocols to implement, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The…
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#962: 3 Simple Steps to Boost Team Culture
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14:16Kiera shares a secret weapon to high morale in the office place: celebrations. There are three steps to maximize the fun while keeping everything running smoothly: Create a birthday and celebration system. Incorporate monthly team events. Make recognition public and consistent. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Sub…
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#961: Solutions For Practices’ Top 3 Issues
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15:27
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15:27Kiera shares the most common problems dental practices face — scheduling inefficiencies, high overhead costs, and patient retention — and how to fix them. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00.93) Hello…
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Kiera and Britt continue their conversation from episode 958, Hiring Hygienists in Today’s Economy, by discussing the shifting landscape of hygiene. This includes the pros and cons of assisted hygiene, shortened appointments, practices without hygienists, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The…
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#959: Build a Practice That Can Run Without You
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28:55Tiff and Kristy talk about how doctors can get to that point where their practice can function with and without them, including taking a good and hard look at your numbers, dialing in your BAM, encouraging delegation and accountability, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podc…
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#958: Hiring Hygienists in Today’s Economy
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31:43
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31:43Kiera and Britt have a deep discussion on the ins and outs of hygiene right now, including what’s on hygiene grads’ minds, the right ranges for skill sets, how different practices are staying scrappy amid the dearth of hygienists, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Sc…
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#957: How to (Effectively) Juggle Comprehensive Dentistry
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25:25It’s time for a Dental A-Team office spotlight! Dana shares with Tiff how she’s worked with a practice that started off with room for financial growth, and began adding in auxiliary procedures without losing control of the business. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a…
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Kiera walks listeners through easy but critical accounts receivable systems to implement in your practice so you never have to face a financial crisis again. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:00.932) He…
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It’s not difficult to enter a practice and feel whether a team is synergistic and they love each other versus if they have animosity and do not get along. Kiera gives advice for spreading love to team members and patients, and establishing a culture of appreciation beyond Valentine’s Day. Episode resources: Subscribe to The Dental A-Team podcast Sc…
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Kiera talks about the power of ‘state of the company’ meetings, how to set them up, how to roll them out, and how to continue having them quarter after quarter. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00.802) Hello, Dental A Team listeners, this is Kiera. …
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#953: How to Overcome Negative Production Impacts
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24:37
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24:37Tiff and Dana share common pitfalls that scale back your practice’s production — and what to do to address them. Included solutions are Dental A-Team’s scorecard and a fixed cost spreadsheet, which you can reach out to the DAT for help on: [email protected]. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assess…
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#952: This Practice Has No Hygienist (and is Successful!)
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43:08Kiera is joined by Mike and Stephanie Walton of Walton Family Dentistry in Bardstown, Kentucky. For the past almost year, the Waltons have not had a hygienist in their office. They talk with Kiera about why they were struggling to keep one staffed, what led them to stop having one in the first place, and how they efficiently and profitably operate …
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#951: Using AI + Other Tech in Your Practice
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25:12Artificial intelligence is steadily growing as a presence in our personal and professional lives. In this episode, Tiff and Dana talk about how AI can be used effectively in practices, game-changing technology in recent years, and the never-out-of-style human interaction among it all. Episode resources: Subscribe to The Dental A-Team podcast Schedu…
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