Best Liz Lapan Podcasts (2025)

1
Season 2 Ep 48: Why your "welcome packet" isn't very welcoming 36:08

5d ago36:08

36:08

We believe one of the most underrated parts of a client journey is the intake process. This isn’t about a boring list of preferences like if they prefer black over blue or which kitchen they like best. Instead, it's about asking the right questions to uncover how clients live, communicate, and make decisions. Our unique and customized client questi…

1
Season 2 Ep 47: ASKED AND ANSWERED - There is no one right way--but there is a better way 12:05

19d ago12:05

12:05

There’s no one right way to run a design business—but there is often a better way. This is not to say if something is working for you—great. Keep going. But if you're stuck or wondering why the same problems keep popping up? It might be time to challenge the models you’re using. How can you challenge the traditional business models, such as cost pl…

1
Season 2 Ep 46: The Best Marketing Tool Hiding in Plain Sight 35:02

1M ago35:02

35:02

Social proof from your clients is important for building trust and credibility in a business. Reviews and testimonials from happy clients, while also being mindful of how and when, can be used to showcase the success and unique offerings of your business. This not only helps attract the right clients, but also addresses common pain points and frequ…

1
Season 2 Ep 45: ASKED AND ANSWERED - Why cleaning the toilet might help your creativity more than you think 16:43

2M ago16:43

16:43

You can't lead clients from survival mode---well you can, but not well and not for extended periods of time. how How you feel directly impacts how you lead, sell, and scale. The mindset shift I have to use is to keep my business steady is the "attitude of gratitude." This "Asked and Answered" topic this week is slightly more personal but a question…

1
Season 2 Ep 44: ASKED AND ANSWERED - The most damaging thing you can do in your business 16:34

2M ago16:34

16:34

This week we are answering questions from our audience--first up is one of my FAVORITE hills to die on and what I consider one of the most damaging things you can do for your business. It is not a smart business practice to sell blocks of time as a designer because this is not an effective way to market and value creative brilliance. Selling based …

1
Season 2 Ep 43: The Hidden Mindset Mistakes Killing Your Team’s Momentum 53:59

2M ago53:59

53:59

Sometimes the simplest of truths is what is going to move the needle and this begins with understanding who you are and your own weaknesses. We all have them right?? If you have a team, or even if you are a solopreneur, you are still consistently working with others and there are always going to be challenges of working together. However, being abl…

1
Season 2 Ep 42: How to Stop Wasting Time on Marketing that doesn't Work 39:45

3M ago39:45

39:45

Your marketing dollars are important. There are many elements to successful marketing and it starts with becoming part of the DNA of your business. This week we met with Denise Grothouse, the founder and CEO of Perfect Six Marketing, a company specializing in marketing strategies for the kitchen and bath design industry. In this episode we discuss …

1
REPLAY of Season 1 Ep 10: What is the Cost of Doing Business? (Re-Release of top 5 episodes!) 45:14

4M ago45:14

45:14

Optics matter. Client's trusting you know how to manage money--matters. Understanding there is no free lunch--matters. Here is the drum roll take away. It takes money to make money. Ta da! Professional designers understand that it costs money to travel to market to learn about the products they specify ( and usually sell for a profit) -- or how imp…

1
REPLAY! of Season 1 Ep 14 Passion Rules, Mediocrity Sucks ( ALL TIME FAVE RERELEASED!) 54:17

4M ago54:17

54:17

I am PASSIONATE--and if you have gotten my weekly newsletter the past two weeks then you would know all those years ago in college my young professor's advice stuck. So we are re-releasing one of our most popular episodes and trying to reignite the flame in those that may feel it dwindling! Are you giving clients the yearning for more? Showing pass…

1
Season 2 Ep 41: The Top 5 Marketing Musts for 2025 18:37

5M ago18:37

18:37

Happy New Year! What better way to start off the year than with my top 5 marketing strategies for small business owners grow their businesses. Marketing is a mindset and not just an activity, and it takes time and effort to see results. This is not simply a standalone entity, it is ingrained in the essence of any business. Every interaction, from t…

1
Season 2 Ep 40: Stop Running Your Business like a Popsicle Stand 39:48

5M ago39:48

39:48

The process of procurement in a busy design firm is NO joke. You are not running popsicle stand, you are running a firm with various moving parts and you have to be able to have a way to track what is coming and going through your business. This is where checks and balances come into play to avoid costly mistakes and keep the firm running smoothly.…

1
Season 2 Ep 39: Don't Blame Your Client--it's your show. Own it. 35:24

6M ago35:24

35:24

Cheryl is going solo this week while Liz takes a well-deserved little vacation. Cheryl is discussing managing client expectations and making sure you are not keeping them in the dark--you need them to trust the process! There is a level of professionalism that comes with the importance of managing clients' expectations during their project. Setting…

1
Season 2 Ep 38: How to Make Money Selling Project Management 38:41

6M ago38:41

38:41

How can you be team player without giving up your own rights? Working with contractors can be a tricky relationship when they want you to stay in your lane--BUT it doesn't have to be. Creating a team approach with positioning in your marketing, the copy that you use, the verbiage that you talk about, and how you talk about it with other people, all…

1
Season 2 Ep 37: The Icing on the Cake 17:33

6M ago17:33

17:33

Who doesn't love an install day!? Sure, it can be hectic and exhausting but this is where you get to see the fruit of your labor come together. Cheryl went solo this week talking about In Detail's top tips for a successful install day! Having a team in place for installation that understands the logistics and are able to convey it to your movers AN…

1
Season 2 Ep 36: Selling a client on the value of project management 33:02

6M ago33:02

33:02

How important is project management in interior design? Bottom line: Very. Because it saves your client money in the long run! This starts with having a clear and cogent scope of work to be able to refer back to when issues arise within the project. Project management, how it is handled and why you do it can make or break a project. This means bein…

1
Season 2 Ep 35: Are You Sabotaging Yourself? 53:42

7M ago53:42

53:42

Have you ever stopped to think where your time is spent vs your energy output? The truth is we could be sabotaging ourselves and our capacity to work if we are not managing our energy. We all have relentless demands and unexpected challenges we deal with on the daily and we all tend to slip into negative emotions—the fight-or-flight mode—often mult…

1
Season 2 Ep 34: How to Create Your Brand Identity with a Competitive Edge 50:52

7M ago50:52

50:52

This week was a bit of a whirlwind coming home from High Point! We had the pleasure of having Jude Charles as a guest and we got to meet in person while we were attending Market. Jude Charles is a filmmaker and for over 18 years and has been producing documentaries for entrepreneurs. He has produced stories for Google, Steve Harvey, LuAnn Nigara, R…

1
Season 2 Ep 33: Why the vendor relationship can make or break you 40:29

7M ago40:29

40:29

How good of a partner are you to your vendors? Strong vendor relationships are a secret to success! Many designers do not think about their vendors until there is a problem. This approach does not allow to maximize the partnership. Getting to know your reps, your customer service people, and marketing team can enhance your bottom line and the custo…

1
Season 2-Ep 32: Roadblocks to Closing the Sale 55:09

8M ago55:09

55:09

Cheryl and Liz are exploring five key roadblocks to bringing a new client on board and signing that contract. By showing your expertise to the client earlier than later, you remove many difficulties from the sale itself and you set yourself up for being able to deliver your best work. You cannot rely on the lead to peruse every detail of your websi…

1
Season 2-Ep 31: The Power of Positioning 16:45

8M ago16:45

16:45

Are your clients receiving and perceiving what you say to them properly? What you say, how you say it, and why you say it is vital to communicate the value and professionalism your firm offers through strategic and consistent positioning. This means understanding and committing to your target audience, being aware of how you position your firm, and…

1
SteamStories Special Episode: Celebrating Martha and Her Impact on MrSteam 50:24

8M ago50:24

50:24

In this special episode of SteamStories by MrSteam, we are privileged to celebrate the retirement of Martha “Mrs. Steam” Orellana – who has been a foundational pillar of our company for over 40 years. Join us as we embark on a heartfelt journey through her extraordinary legacy with MrSteam, starting from the moment Martha and Dan first met. During …

1
Build Tips to Get the Most from Your Dream Home(s) with Jack Meyer 18:42

9M ago18:42

18:42

In this insightful episode, we will explore wellness suites, home steam integration designs, and the impact of steam on resale value. We will also highlight the importance of steam awareness with insights from Jack Meyer of Del Mar Construction in Nevada. Jack is a developer and homeowner specializing in luxury residential and commercial constructi…

1
Tailoring Your Dream Renovations Using Design Detective Work with Angela Poirrier 19:54

9M ago19:54

19:54

In this fun podcast episode, we will discuss how to develop renovations starting with steam, the art of listening when developing renovations, and how to make steam work for any price or space with Angela Poirrier of Acadian House Design & Renovation, a family-owned home design and renovation company based in Baton Rouge, LA. With their team of awa…

1
Season 2-Ep 30: Retail is NOT for sissies! with Christina Van Blake 51:06

9M ago51:06

51:06

If you have known me for a while you may have heard my "Top 12 Truths for Being a Shopkeep" and one of my faves that I stand by is "Retail is not for sissies!" And I know that our special guest, Christina Van Blake of Home Design Dover feels the exact same way. Christina, or as some call her Christi, is the own and prominent designer serving the Ma…

1
Elevating Luxury Stays at Boutique Hotels with Jenna Record and Daniel Vidales 14:51

9M ago14:51

14:51

In this exciting episode, we discuss the world of luxury hospitality with Jenna Record, the VP of Marketing of Zislis Group, and Daniel Vidales, the General Manager of Shade Hotel! Shade Hotels, located in stunning spots across Southern California, offer an unparalleled experience for travelers seeking true luxury. Each hotel features beautifully d…

1
A Look Behind the Scenes of Steam Showrooms with Tim Morales and Kim Costner 19:47

9M ago19:47

19:47

In this insightful episode, we will explore an inside look inside manufacturers reps and steam showrooms with Tim Morales and Kim Costner of Tim Morales Inc. & Associates. Tim and Kim join us to share their insights into steam from the manufacturers’ reps side, going into how the steam shower industry has grown over the years, what factors excite t…

1
Season 2-Ep 29: How are you staying relevant? with special guest Darla Powell 54:38

9M ago54:38

54:38

Listen up folks--we all have a love-hate relationship with social media right? Yes we do! It is a changing animal, and if you don't keep up with it you may be missing out on amazing leads because you are not staying relevant in our industry. Liz is off handling projects and Cheryl seized the opportunity to speak with a pro podcaster and social medi…

1
Elevating Wellness through Personalized Design in Your Home with Camia Brown 21:13

9M ago21:13

21:13

In this fun podcast episode, we will discuss fitting steam into existing structures, balancing aesthetics with functionality, trends in home wellness, and gaining awareness of steam options with Camia Brown with Camia Brown Interiors. CBI, an Interior Design Firm located in Brooklyn, NY, skillfully blends timelessness, modernism, and whimsy to crea…

1
Glimpsing True Luxury – Putting on the Ritz with Christy Waztke 18:34

10M ago18:34

18:34

In this episode, we’re excited to speak with Christy Waztke, the Spa Director of the Ritz-Carlton New Orleans! Nestled at the edge of the iconic French Quarter, Christy manages the largest spa in New Orleans – which is also renowned as the leading luxury spa in the southern United States. Christy’s extensive experience in the wellness industry allo…

1
Season 2- Ep 28: The Truth About Client Changes: Protecting Your Profit and Process 40:19

10M ago40:19

40:19

What should you do when a client starts sending you items to evaluate? In this episode we discuss handling changes that the client initiates in design projects and the importance of respectfully evaluating items that the client provides to ensure they fit the design plan and overall project goals. We recently had a similar client experience (yes, w…

1
Season 2- Ep 27: The #1 Marketing Asset of Your Business with special guest Victoria Marcouillier 54:31

10M ago54:31

54:31

What is the #1 marketing asset of your business? Your website! It is a living breathing entity of our firm. Join us with our special guest Victoria Marcouillier, owner of Brandwell and host of the Branding Business School podcast, as we discuss the importance of branding, the value of marketing throughout the client relationship lifecycle why your …

1
Season 2- Ep 26 : Never Stop Learning with Special Guest Diane Bianchini 52:20

10M ago52:20

52:20

It is never too late to start over. This week we have a wonderful special guest from New York! I have known and coached Diane Bianchini of Dream Interiors NY for a number of year and she is here to talk with us this week about her path to becoming a designer with a background in Aeronautical engineering--talk about weathering the seasons of change …

1
Season 1- Ep 25: Finding your people: When is it time to hire? 49:40

11M ago49:40

49:40

Are you hiring too late? What I have found is that most designers do not hire soon enough! Hiring a team challenges and helps elevate your business to a level where sustainable growth and scalability are achievable. When we look to hire we are looking to cater to some bonus projects and also the way that our current team is developing in terms upwa…

1
Season 1- Ep 24: Weathering the Seasons of Change 42:42

11M ago42:42

42:42

Are you facing new challenges or going through a season of change? We are--yes we are in the trenches with you, really! Weathering the seasons of change is unpredictable and it is in these moments where we find out how resilient and adaptable we are. If you are not not prepared, then one of these events such as maternity leave, death in the family …

1
Season 1-Ep 23: How are you protecting yourself? with special guest Attorney, Wendy Estela 49:35

12M ago49:35

49:35

The legal aspects of a business are super important to me as a business owner. We will always face project delays, especially in the last couple years, and we must be thinking about how we can protect ourselves. In my world, clients have to recognize the delays in executing are unrelated to our performance and we must get new bids/pricing or get th…

1
Season 1- Ep 22: A Unique Business Structure with Special Guest Michele Doyle & Jay Volz 1:11:27

12M ago1:11:27

1:11:27

Cheryl is passionate about what she does and loves seeing other small business owners and creative entrepreneurs succeed. We often get to hear success stories and want to be able to share this with others while also focusing on the unique market, business and experience other designers have around the country. This week we are starting a "DESIGNER …

1
Season 1- Ep 21: What is "The Cheryl Show"? 46:48

1y ago46:48

46:48

We're trying something new this week and Cheryl is in the hot seat while Liz interviews her about her process for initial consultations, also known as "The Cheryl Show." Cheryl goal is simply to get to know the potential clients and see if her firm can help them. She doesn't worry about being overly prepared for these meetings because they are orga…

1
Season 1- Ep 20: Why is your client ghosting you? 52:19

1y ago52:19

52:19

Are your clients dragging their feet, hemming and hawing after the presentation and maybe even ghosting you--what do you do? In this episode we discuss five considerations when a client is not making decisions and how to handle them. Designers need to ask themselves certain questions to help determine exactly where the problem lies and if the indec…

1
Season 1- Ep 19: Are you talking too much? 49:45

1y ago49:45

49:45

Our firm, In Detail Interiors, gets a lot of leads and I am grateful for every single one of them. However, that doesn't mean we take on every job of every size and every type--and neither can you. You must have guidelines (NOT A SCRIPT PLEASE RUN FROM THOSE WHO WANT YOU TO HAVE A SCRIPT! ) on how you determine what will work for your set up of you…

1
Season 1- Ep 18: What is the best investment you can make for your business? --Special Guest Tammy Covington Nagem 40:33

1y ago40:33

40:33

Going to High Point Market and learning about what you sell is the BEST investment you can make for your business! After 29 markets Cheryl had the honor of talking with Tammy Nagem, CEO of High Point Market authority, to tell you why market is still one of the best business investments you can make. Learn how Tammy and her team help optimize the ex…

1
Understanding the Steam Experience: From Australian Insights to Minimalistic Trends with Adrian Barr 23:12

1y ago23:12

23:12

In this insightful podcast episode, we will discuss the intricacies of steam installation, building space to include steam, and the common misconceptions about steam with Adrian Barr, founder of Wellnesswares, a company located in Australia aimed to educate and simplify, transforming the "why" into a resounding "why not." Wellnesswares mission is t…

1
Exploring Steam Installation in Luxury Residential Construction with Tom and Michael Yianilos 13:37

1y ago13:37

13:37

In this insightful podcast episode, we dive into detail about steam installation with Tom and Michael Yianilos, founder and co-partner of Waterbrook Builders, a company specializing in the construction of luxurious single-family homes in the prestigious Fort Lauderdale waterfront market since 1996. In this episode, we explore: Emerging Trends in Im…

1
Season 1- Ep 17: Unmasking the fear 39:25

1y ago39:25

39:25

Successful businesses, do not operate on a basis of having to trick people--so why are businesses doing this? Fear. We have to consider where we are as an industry if we are so fearful of clients finding something out about the names of our vendors or comparison shopping. Interior design is about creativity, expertise, and creating unique spaces th…

1
The Key to Elevating Lifestyle and Home Value Using Steam with Cheryl Kees Clendednon and Liz Lapan 32:32

1+ y ago32:32

32:32

In this exciting podcast episode, we delve into the misconceptions of steam and integrating steam into your designs with Cheryl Kees Clendenon and VP of "everything”, Liz Lapan of In Detail Interiors, and their podcast Damn Good Designer (DGD). In Detail Interiors excels in new construction, remodels, renovations, furnishings, and kitchen and bath …

1
Exploring the Path to Wellness and Wellbeing: A Conversation with Yoga Teacher Maddie Ringer 14:48

1+ y ago14:48

14:48

In this exciting podcast episode, we dive into overall mental and physical wellness, yoga, and the integration of steam with yoga teacher and founder of Mad Yoga, Maddie Ringer. Mad Yoga specializes in bringing fun and authentic yoga anywhere. Their mission is to empower individuals to cultivate a practice that allows them to connect with the bound…

1
Season 1- Ep 16: Is it me?? 43:18

1+ y ago43:18

43:18

We are not holding back this week - the term "red flag" is banned! (at least in my book) Stop the mob mentality that a client is a "red flag" for asking questions about your contract or process. Your mindset must shift from "run, run, get out now!" to "they do not know, what they do not know". You must be educating your client and positioning your …

1
The Steam Experience: Unraveling the Psychology of Sales in Bath Showrooms with Joel Warners 20:47

1+ y ago20:47

20:47

This insightful podcast episode discusses showrooms and how to sell steam with Joel Warners, CEO of Faucets N’ Fixtures, a company with remarkable kitchen and bath showrooms for 40 years. Faucets N' Fixtures has been selling steam in their showrooms since 2007. In this episode, we explore: The type of clients that are a good fit for steam, educatin…

1
Season 1- Ep 15: Get your sh!t together! 40:10

1+ y ago40:10

40:10

It is a choice to be professional. One you make to uphold professional standards and practice in such a way that you are advancing your firm. No one is going to do it. In order to advance as a strong contender in the marketplace and someone that is respected and viewed as a serious business owner, then you must be aware of what is happening in the …

1
Transforming Residential Spaces into Spa-like Retreats Using Steam with Dan Brunn 23:41

1+ y ago23:41

23:41

In this insightful podcast episode, we delve into the integration of steam as a wellness component in architectural design with Dan Brunn of Dan Brunn Architecture (DBA), a global firm with expertise in commercial and residential projects since 2005. DBA specializes in purposeful modern architecture that harmonizes with the surroundings and encoura…

1
Season 1- Ep 14: Disrupting the Status Quo to get back on track 49:34

1+ y ago49:34

49:34

Liz and I have decided that the holidays need to be further spread apart. How do we talk to Congress about making that happen? Just kidding! We don’t need to go down that rabbit hole--we are already busy enough. This is about being in control and how we are going to respond to certain situations that are going to come up in your business. What acti…

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Liz Lapan Podcasts

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