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Welcome to the Car Dealership Podcast, your go-to source for all things AI and innovation in the retail automotive industry. Supported by AutoChat.ai, this show brings you insightful interviews with industry leaders, cutting-edge discussions about emerging technology, and real-world strategies for driving dealership success. If you’re looking to stay ahead of the curve and harness the power of AI to elevate your automotive business, then you’re in the right place. Tune in and discover how to ...
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The New Rules of Customer Experience—And Why Dealers Must Pay Attention with Steven van Belleghem
46:43
46:43
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46:43
Send us a text In this episode, my guest is Steven van Belleghem, a globally recognised expert in customer experience and the impact of technology on business. He’s the author of several bestsellers, including When Digital Becomes Human, Customers the Day After Tomorrow, and The Offer You Can’t Refuse. Through his work with Nexxworks, Steven helps …
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Martijn Bovee, Louwman Dealer Group: How to Cut Millions in Dealer Costs Without Sacrificing CX.
48:00
48:00
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48:00
Send us a text In this episode, my guest is Martijn Bovee, Marketing Director at Louwman Dealer Group—one of the largest dealer groups in the Netherlands. With prior experience as General Manager at Auto.nl, a pioneer in online car retail, Martijn combines deep industry knowledge with a pragmatic vision for the future. In this episode we talk about…
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Johan Sundstrand: How Phyron Is Helping Dealers Turn Static Inventory into Scalable Video That Sells.
45:00
45:00
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45:00
Send us a text In this episode, my guest is Johan Sundstrand, CEO and co-founder of Phyron, a company that’s helping car dealers turn their inventory data into high-quality videos at scale. We talk about how Johan went from running Sweden’s largest golf shop at 18 to building a tech company that now serves over 4,000 dealers in more than 35 countri…
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Stephen Whitton: What If Mental Health Was the New KPI? A Conversation That Needs to Happen.
48:07
48:07
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48:07
Send us a text In this episode, my guest is Stephen Whitton, founder of MenAble, a UK-based initiative focused on improving mental health in the automotive industry. We talk about what mental health really looks like behind the scenes in dealerships, and why Stephen prefers to call it mental wealth. Stephen doesn't just bring insights — he brings l…
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Joost Nieuwlaar: How to Build a High-Converting Dealership Website
41:07
41:07
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41:07
Send us a text In this episode, my guest is Joost Nieuwlaar, a digital consultant at Datamotive, Joost has been active in the digital automotive world for more than seven years. He helps dealer holding companies and car companies optimise their digital strategy, from lead generation to conversion. Joost stood at the cradle of Datamotive, inspired b…
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Alex Gaspar: How AutoDialog Is Helping Dealers Automate After-Sales at Scale
41:00
41:00
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41:00
Send us a text In this episode I sit down with Alex Gaspar, founder of AutoDialog, to unpack a seriously inspiring transformation—from being pulled out of school to save his family’s dealership, to building one of Belgium’s most respected automotive groups, and ultimately, launching a tech platform that’s revolutionising after-sales for dealers acr…
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Miguel Michiels: How AI is Revolutionising Car Dealerships
46:29
46:29
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46:29
Send us a text In this episode, I sit down with Miguel Michiels, COO of AutoChat, to explore how AI is transforming the car business from the inside out. Miguel has spent over a decade in automotive retail, helping dealerships and leasing companies rethink their strategies. From running pricing at LeasePlan to leading the omnichannel revolution at …
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Michiel Borst: Why AI is the Secret Weapon for Dealerships
25:45
25:45
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25:45
Send us a text Welcome to the First Episode of The Car Dealership Podcast! In this episode we’re diving deep into how AI and digital communication are reshaping the automotive industry. No overhyped buzzwords—just real conversations about what’s actually working in dealerships today. To kick things off, I’m joined by Michiel Borst, Chief Commercial…
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