Best Melanie Aimer Podcasts (2025)

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Ep. 7 - Technology – Enabler or Disabler for CX? 22:35

5d ago22:35

22:35

Unlock the secrets to delivering world-class Client Experience in Finance as this episode of Competitive CX dives into whether technology is truly empowering or holding back CX strategies across financial services. Hosts Melanie Aimer, Adam Grainger and Hamish Taylor, explore how innovative digital tools and AI are shaping—or sometimes impeding—a c…

1
Ep. 6 - Regulator - Friend or Foe to CX (Client Experience)? 22:52

12d ago22:52

22:52

Unlock the latest insights on how regulation is shaping Client Experience in Finance—discover powerful CX strategies, best practices, and real-world examples for building a truly client-centric culture and improving client engagement in this must-listen episode of Competitive CX! In this compelling episode, hosts Melanie Aimer,Adam Grainger and Ham…

1
Ep. 5 - Incentives Inadvertently Deprioritise Client Experience 24:58

19d ago24:58

24:58

Discover how typical incentive schemes in financial services can unintentionally sideline client experience, and learn actionable CX strategies to foster a genuinely client-centric culture that improves client engagement and loyalty. In this episode Melanie Aimer, Hamish Taylor and Adam Grainger unpack the hidden ways internal incentives—ranging fr…

1
Ep. 4 - Organisational Structure Gets in the Way of CX 23:42

26d ago23:42

23:42

Unlock powerful CX strategies to revolutionize client experience in finance as we dive into the real obstacles that financial organizations face in building a truly client-centric culture and improving client engagement. In this episode of Competitive CX, hosts Melanie Aimer, Adam Grainger and Hamish Taylor dissect how traditional organizational st…

1
Ep. 3 - Cultures That Kick CX Down the Road 26:26

26d ago26:26

26:26

Struggling to drive client satisfaction in financial services? Discover why organizational culture can make or break your customer experience strategy—and learn actionable ways to get your team truly invested in CX. In this episode of Competitive CX, host Melanie Amor welcomes customer experience innovator Hamish Taylor and CX measurement expert Ad…

1
Ep. 2 - What Is CX and Who Should Own It? 30:30

26d ago30:30

30:30

Supercharge your financial services strategy by discovering what client experience (CX) really means—and why having the right CX ownership is the key to sustained competitive advantage. In this episode of Competitive CX, host Melanie Amor is joined by industry leaders Hamish Taylor (award-winning former CEO and master of customer-led transformation…

1
Ep. 1 - Why Care About CX (Client Experience)? 24:43

26d ago24:43

24:43

Unlock the secrets to outperforming your competition in financial services by prioritizing client experience (CX)—a strategy that’s proven to drive real results and customer loyalty. In this inaugural episode of Competitive CX, host Melanie Amor is joined by Hamish Taylor—an award-winning former CEO renowned for championing customer-focused change—…

1
Competitive CX Trailer 1:06

1M ago1:06

1:06

Welcome to Competitive CX, the podcast that dives deep into client experience in the financial services industry. Hosts Melanie Aimer, Adam Grainger, and Hamish Taylor guide listeners through the critical role of client experience (CX) and share insights on navigating its challenges and opportunities. With over 20 years of experience, Melanie Aimer…

Podcasts Worth a Listen

Melanie Aimer Podcasts

Podcasts Worth a Listen

1
Competitive CX | Conversations for Financial Services Professionals Tackling Client Experience Challenges

Melanie Aimer, Adam Grainger, Hamish Taylor

1
Ep. 7 - Technology – Enabler or Disabler for CX? 22:35

1
Ep. 6 - Regulator - Friend or Foe to CX (Client Experience)? 22:52

1
Ep. 5 - Incentives Inadvertently Deprioritise Client Experience 24:58

1
Ep. 4 - Organisational Structure Gets in the Way of CX 23:42

1
Ep. 3 - Cultures That Kick CX Down the Road 26:26

1
Ep. 2 - What Is CX and Who Should Own It? 30:30

1
Ep. 1 - Why Care About CX (Client Experience)? 24:43

1
Competitive CX Trailer 1:06

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