Best Melanie Aimer Adam Grainger Hamish Taylor Podcasts (2025)

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Ep. 4 - Organisational Structure Gets in the Way of CX 23:42

3h ago23:42

23:42

Unlock powerful CX strategies to revolutionize client experience in finance as we dive into the real obstacles that financial organizations face in building a truly client-centric culture and improving client engagement. In this episode of Competitive CX, hosts Melanie Aimer, Adam Grainger and Hamish Taylor dissect how traditional organizational st…

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Ep. 3 - Cultures That Kick CX Down the Road 26:26

3h ago26:26

26:26

Struggling to drive client satisfaction in financial services? Discover why organizational culture can make or break your customer experience strategy—and learn actionable ways to get your team truly invested in CX. In this episode of Competitive CX, host Melanie Amor welcomes customer experience innovator Hamish Taylor and CX measurement expert Ad…

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Ep. 2 - What Is CX and Who Should Own It? 30:30

3h ago30:30

30:30

Supercharge your financial services strategy by discovering what client experience (CX) really means—and why having the right CX ownership is the key to sustained competitive advantage. In this episode of Competitive CX, host Melanie Amor is joined by industry leaders Hamish Taylor (award-winning former CEO and master of customer-led transformation…

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Ep. 1 - Why Care About CX (Client Experience)? 24:43

3h ago24:43

24:43

Unlock the secrets to outperforming your competition in financial services by prioritizing client experience (CX)—a strategy that’s proven to drive real results and customer loyalty. In this inaugural episode of Competitive CX, host Melanie Amor is joined by Hamish Taylor—an award-winning former CEO renowned for championing customer-focused change—…

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Competitive CX Trailer 1:06

15d ago1:06

1:06

Welcome to Competitive CX, the podcast that dives deep into client experience in the financial services industry. Hosts Melanie Aimer, Adam Grainger, and Hamish Taylor guide listeners through the critical role of client experience (CX) and share insights on navigating its challenges and opportunities. With over 20 years of experience, Melanie Aimer…

Podcasts Worth a Listen

Melanie Aimer Adam Grainger Hamish Taylor Podcasts

Podcasts Worth a Listen

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Competitive CX | Conversations for Financial Services Professionals Tackling Client Experience Challenges

Melanie Aimer, Adam Grainger, Hamish Taylor

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Ep. 4 - Organisational Structure Gets in the Way of CX 23:42

1
Ep. 3 - Cultures That Kick CX Down the Road 26:26

1
Ep. 2 - What Is CX and Who Should Own It? 30:30

1
Ep. 1 - Why Care About CX (Client Experience)? 24:43

1
Competitive CX Trailer 1:06

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