Best MSP Radio Podcasts (2025)

1
AI's Baby Tiger Metaphor: How to Manage Risks and Accountability in Business Leadership with Noelle Russell 23:17

1d ago23:17

23:17

Noelle Russell, CEO of the AI Institute, discusses the metaphor of the "baby tiger" to illustrate the potential dangers of unchecked AI development. She explains that while AI models may seem cute and harmless at first, they can grow into powerful and unpredictable entities if not properly managed. Russell emphasizes the importance of asking critic…

1
From McDonald's to Online Communities: The Role of Automation in Trust and Human Experience 36:35

2d ago36:35

36:35

Automation is reshaping workflows across various industries, from fast food to creative production, prompting a shift towards smaller, trust-based online communities. The discussion centers on the balance between efficiency and maintaining authentic human connections in the age of AI. Kate O'Neill, a tech humanist and founder of Kao Insights, empha…

1
Detroit mayoral primary results; Michigan Public Service Commission shake-up 26:41

3d ago26:41

26:41

The 2025 Detroit primary election has concluded, and now we have a two-person sprint to November's general election to determine who will be the city's next mayor. In this episode of MichMash, Gongwer News Service's Zach Gorchow breaks down the results with WDET's Russ McNamara. Plus, Gorchow and host Cheyna Roth discuss a shake-up in the Michigan …

1
Transforming Cybersecurity: From Risk Management to Business Outcomes with Nett Lynch 22:39

3d ago22:39

22:39

Nett Lynch, a cybersecurity leader and strategic VCIO advisor, discusses the importance of translating complex security frameworks into actionable business outcomes. She emphasizes that clients are primarily concerned with their business goals and overcoming obstacles rather than the technical details of security frameworks. To effectively communic…

1
Ransomware Attacks Surge, Google AI Vulnerabilities Exposed, and New Malware Analysis Tool Released 19:33

3d ago19:33

19:33

Two sophisticated ransomware groups, Akira and Lynx, are increasingly targeting managed service providers (MSPs) and small businesses by exploiting stolen credentials and vulnerabilities. Together, they have compromised over 365 organizations, with Akira targeting major firms like Hitachi Vantara and Lynx focusing on critical infrastructure, includ…

1
AI Agents Transform SaaS Pricing, Microsoft Faces Security Flaws, and Delta Clarifies AI Pricing 18:33

4d ago18:33

18:33

Artificial intelligence agents are significantly transforming the landscape of software-as-a-service (SaaS) pricing, moving away from traditional per-seat licenses towards usage and outcome-based models. Gartner predicts that by 2030, 40% of enterprise spending on software will shift to these new pricing structures, prompting businesses to reassess…

1
SMBs Invest in AI, Microsoft and Amazon Report Strong Earnings Amid Labor Market Concerns 16:59

5d ago16:59

16:59

Small and medium-sized businesses (SMBs) are increasingly investing in artificial intelligence (AI), with a significant portion planning to allocate between $25,000 and $1 million towards technology this year. A recent GTIA survey revealed that 63% of SMBs believe AI will be the most impactful technology in the next two years, and 65% of executives…

1
Austin McChord on Slide: Building a Better BCDR for MSPs and Lessons from Datto's Journey 28:15

7d ago28:15

28:15

Austin McChord, co-founder and chairman of Slide, discusses the launch of his new BCDR startup, which aims to serve managed service providers (MSPs) with a fresh approach. Drawing from his experience at Datto, McChord emphasizes the importance of maintaining a strong culture and alignment with MSPs, which he feels has eroded in recent years. He add…

1
Navigating AI Adoption and Cybersecurity in Regulated Financial Firms: Insights from Triada Networks with Raffi Jamgotchian 11:46

8d ago11:46

11:46

Dave Sobel interviews Raffi Jamgotchian, founder and CEO of Triada Networks, about the current landscape of AI adoption in the financial services sector, particularly among small to medium-sized investment firms. Jamgotchian notes that while some clients are eager to embrace AI, others remain hesitant, mirroring trends seen with cloud technology. F…

1
Exploring GTIA's Future: Dan Wensley on Membership Expansion, Community, and Technology Impact 19:03

9d ago19:03

19:03

Dan Wensley, the new CEO of GTIA, discusses his vision for the organization, emphasizing the importance of expanding membership and enhancing the value provided to both member companies and individual members. With 2,411 member companies and over 212,000 individual members, Wensley aims to grow these numbers by effectively communicating the benefit…

1
Former State House Speaker Tom Leonard talks gubernatorial run; state budget updates 23:23

10d ago23:23

23:23

Michigan's 2026 gubernatorial race is underway, and MichMash is talking to all of the major candidates. In this week's episode, WDET host Cheyna Roth and Gongwer News Service's Alethia Kasben sit down with former house speaker Tom Leonard to learn why he's running and what sets him apart from other candidates. Plus, Cheyna and Alethia explain the c…

1
The Future of MSPs: Syncro's Insights on AI, Automation, and Competing in a Changing Market with Michael George and Dee Zepf 40:24

10d ago40:24

40:24

Michael George, CEO of Syncro, and Dee Zepf, Chief Product Officer, discuss the evolving landscape of managed service providers (MSPs) and the transformative potential of AI in their operations. They reflect on how automation has been a longstanding goal in the industry, but recent advancements in AI and technology have accelerated this evolution. …

1
Kaseya's New CEO Rania Succar on Innovation, MSP Partnerships, and Customer Experience Revamp 28:34

11d ago28:34

28:34

Rania Succar, the new CEO of Kaseya, discusses her vision for the company at a crucial time for both Kaseya and the managed service provider (MSP) ecosystem. With Kaseya facing scrutiny over customer service and billing practices, Succar emphasizes the importance of innovation and a cultural reset to strengthen relationships with MSP partners. She …

1
Skillfully's AI Innovations: Streamlining Hiring with Realistic Job Simulations with Brett Waikart 23:48

12d ago23:48

23:48

AI is revolutionizing the hiring process by enhancing human interaction and focusing on skills rather than traditional resumes. Brett Waikart, co-founder of Skillfully, explains how their platform utilizes AI to create realistic job simulations that allow candidates to demonstrate their skills in a practical setting. This approach addresses the cha…

1
AI's Impact on Data Privacy: Why Security Frameworks Must Evolve for 2025 with Yasir Ali 21:19

13d ago21:19

21:19

Yasir Ali, CEO of Polymer, discusses the shortcomings of current security frameworks, emphasizing their outdated nature and lack of real verification. He argues that many organizations still rely on signed statements without providing tangible evidence of compliance with security controls. This disconnect has become increasingly problematic, especi…

1
US Economy Shows Resilience; Major Tech Firms Lay Off Workers While AI Spending Soars 17:10

13d ago17:10

17:10

The U.S. economy is demonstrating resilience with strong consumer spending and low unemployment filings, despite looming inflation and tariff pressures. Retail sales rose by 0.6% in June, surpassing expectations and indicating solid growth in gross domestic product for the second quarter. However, concerns about rising import costs, which saw their…

1
The Future of Legal Tech: Jonathan Rhyne on AI's Role in Document Workflow and Accountability 22:59

15d ago22:59

22:59

Jonathan Rhyne transitioned from a career in law to founding Nutrient, a technology company specializing in AI-driven document intelligence and workflow automation. After leaving his law firm in 2011, he identified a significant gap in the market for digital document solutions, particularly in the B2B space. Nutrient has since grown to serve thousa…

1
The Future of AI in Document Intelligence: Balancing Automation and Human Accountability with Ryan Morris 43:57

16d ago43:57

43:57

The episode explores the strategic implications of managed services offerings, such as managed cameras and connectivity solutions, questioning whether they are genuine growth opportunities or mere distractions for IT service providers. Host Dave Sobel and guest Ryan Morris discuss the importance of continuous investment in research and development …

1
AI Job Demand Soars 985%, Trust Issues Emerge, VMware Faces Security Patch Crisis 16:28

16d ago16:28

16:28

Agentic AI has emerged as the leading technological trend according to McKinsey's latest report, with job postings for these roles skyrocketing by nearly 985% between 2023 and 2024. This surge reflects a growing interest in AI systems capable of performing complex tasks autonomously. Alongside this trend, the report highlights the importance of dig…

1
Lt. Gov. Gilchrist talks gubernatorial campaign; fundraising updates from other candidates 25:54

17d ago25:54

25:54

This week on MichMash, gubernatorial candidate and Lt. Gov. Garlin Gilchrist II sat down with WDET's Cheyna Roth and Gongwer News Service’s Alethia Kasben to explain why he's running for governor of Michigan and how his engineering background could help. Plus, we take a look at fundraising progress from the rest of the gubernatorial candidates.…

1
AI Oversight Eases as Trump Pushes Exports; 400+ Breaches from SharePoint Zero Day Attack 12:27

17d ago12:27

12:27

The Trump administration has unveiled a new AI action plan that emphasizes deregulation and the promotion of American AI exports, raising concerns among regulated industries. The initiative aims to foster American leadership in the AI sector by reducing environmental regulations for data centers and advocating for the export of AI technologies. How…

1
OpenAI's Usage Surge, Kindrel's AI Framework, and the Comeback of Dedicated Servers 16:35

18d ago16:35

16:35

OpenAI has released a new economic analysis showcasing the extensive impact of its AI tools, particularly ChatGPT, on productivity across various sectors. The report reveals that over half a billion people globally utilize OpenAI's AI tools, with a significant portion of users in the U.S. reporting that they use ChatGPT for work. However, a survey …

1
Half of MSPs Prepare for Ransomware, SaaS Security Gaps, and Open AI Servers Found 12:06

19d ago12:06

12:06

Managed service providers (MSPs) are increasingly allocating budgets for ransomware payments, with a recent report indicating that 45% have set aside funds specifically for this purpose. This trend raises concerns about normalizing the act of paying criminals, as many experts argue that such practices inadvertently support criminal activities. Whil…

1
Microsoft SharePoint Flaw Exposes Thousands; Fortune 100 Firms Push FullReturn to Oﬃce 13:44

20d ago13:44

13:44

Retail sales in the U.S. show a surprising rebound, rising by 0.6% in June, driven primarily by auto dealership sales, but concerns linger regarding inflation's impact on consumer demand. The episode also highlights a critical Microsoft SharePoint flaw that exposes thousands of servers globally and Forrester's recommendations for IT leaders to pivo…

1
From Data to AI: How ProArch Transforms Industries with Smart Start and Microsoft Solutions with Santosh Kaveti 20:16

22d ago20:16

20:16

Santosh Kaveti, founder and CEO of ProArch, discusses the critical steps organizations must take to operationalize AI effectively. His company specializes in helping clients across various sectors, including power, manufacturing, and healthcare, bridge the gap between IT and operational technology systems. Kaveti emphasizes the importance of data r…

1
From Legacy to Cloud: How MSPs Can Leverage Intune for Effective Endpoint Management with Hugo Salazar and Rolando Jimenez 51:29

23d ago51:29

51:29

Dave Sobel hosts a sponsored webinar discussing the modern endpoint management capabilities of Microsoft Intune, particularly its relevance for Managed Service Providers (MSPs). The session features Rolando Jimenez, a technical trainer at Nerdio, and Hugo Salazar, a Go Live engineer, who share their insights and experiences with Intune. They explor…

1
Delta's AI Pricing Sparks Trust Issues, OpenAI's ChatGPT Agent Goes Autonomous, Intel Cuts Jobs 14:59

23d ago14:59

14:59

Delta Airlines is set to revolutionize its pricing strategy by implementing artificial intelligence to determine the maximum price customers are willing to pay for flights. This shift aims for AI to influence 20% of ticket prices by the end of the year, a significant increase from the current 3%. The technology, developed by travel firm Fetcher, an…

1
Michigan loses deal for major semiconductor plant; new proposal aims to expand bottle bill 23:09

24d ago23:09

23:09

Michigan lost a deal for a massive semiconductor plant this week that was projected to bring about 10,000 jobs to the Flint area. As part of WDET's weekly series, MichMash, Gongwer News Service's Zach Gorchow and Alethia Kasben break down Gov. Gretchen Whitmer's reaction to this and the new economic plans for the site. Then later, Gorchow and WDET'…

1
Microsoft Cuts 9,000 Jobs, Boosts AI Partner Incentives; OpenAI Expands Multi-Cloud E-Commerce Tools 15:36

24d ago15:36

15:36

Microsoft is undergoing a significant restructuring, placing artificial intelligence (AI) at the forefront of its strategy. The company has announced the layoff of approximately 9,000 employees, primarily targeting generalist sales roles, as it shifts towards a model that prioritizes technical expertise over traditional relationship-building in sal…

1
Windows 10 Cutoff and VMware Licensing Chaos: MSPs Must Navigate New Cybersecurity Demands 15:46

25d ago15:46

15:46

Managed service providers (MSPs) are increasingly becoming essential partners for mid-market organizations, with a recent Barracuda Networks survey revealing that 85% of firms with 1,000 to 2,000 employees now depend on MSPs for integrated security support. This shift highlights the growing complexity of cybersecurity challenges that these organiza…

1
AI Breakthroughs: 92% Health Accuracy, Nonprofit Literacy Tools, and Coding Tool Challenges 18:14

26d ago18:14

18:14

A recent study supported by Apple reveals that a new artificial intelligence model, known as the wearable behavior model, can flag health conditions with an impressive accuracy of 92%. This model, trained on over 2.5 billion hours of data from wearable devices, outperforms traditional health prediction methods that rely solely on basic biometric me…

1
Critical Vulnerabilities in Kaseya and McDonald's Chatbot Highlight MSP Security Risks 12:26

27d ago12:26

12:26

A recent report by Auvik reveals significant challenges faced by managed service providers (MSPs), highlighting issues such as tool sprawl, burnout among IT professionals, and the increasing reliance on IT generalists. The report indicates that 50% of MSPs use over ten tools to manage client networks, with many professionals experiencing high level…

1
Rethinking Cybersecurity: Why Traditional MFA Fails and the Future of Phishing-Resistant Solutions with Bob Burke 21:11

29d ago21:11

21:11

Bob Burke, Chief Information Security Officer at Beyond Identity, challenges the effectiveness of traditional multi-factor authentication (MFA) in the evolving landscape of cybersecurity. He argues that legacy MFA solutions, which often rely on out-of-band authorization methods like push notifications or one-time passwords, are no longer sufficient…

1
AI as the New Operating System: Transforming SMBs, Security Risks, and Unified Experience Platforms with Anurag Agrawal 44:19

1M ago44:19

44:19

Artificial intelligence (AI) is evolving beyond a mere tool to become the foundational operating system for modern businesses, particularly in the SMB and mid-market sectors. Anurag Agarwal, founder and chief global analyst at TechIsle, discusses the transformative potential of AI as an operating system (AIOS), which would integrate intelligent cap…

1
Political Hack at Columbia University, Malware Surge, and Microsoft Authenticator's New Direction 13:48

1M ago13:48

13:48

Columbia University has recently suffered a significant data breach, compromising the personal information of 1.8 million individuals, including social security numbers and financial aid details. The hacker, motivated by political opposition to affirmative action policies, claims to have stolen 460 gigabytes of sensitive data. This incident is part…

1
Unpacking the criminal investigation of Fay Beydoun 27:33

1M ago27:33

27:33

An email obtained by The Detroit News revealed this week that the Michigan Economic Development Corporation (MEDC) may have played a larger and earlier role in the grant funding provided to executive committee member Fay Beydoun, who is currently under criminal investigation for allegedly misusing the funds. As part of the weekly series, MichMash, …

1
AI Adoption Grows but Burnout and Governance Gaps Widen; Major Tech Updates Announced 16:22

1M ago16:22

16:22

Daily AI use among desk workers has surged dramatically, with a report from Slack indicating a 233% increase since November. While 60% of these workers now regularly utilize AI tools, the integration has led to significant boosts in productivity and job satisfaction. However, the report also highlights concerning trends, such as increased burnout a…

1
MSPs Under Pressure: Navigating AI Impersonation, Phishing Exploits, and Ransomware Fallout 16:12

1M ago16:12

16:12

Managed service providers (MSPs) are currently facing unprecedented pressure from clients regarding cybersecurity, with a significant increase in expectations for MSPs to manage their cybersecurity infrastructure. A recent survey revealed that 84% of MSPs report their clients now expect them to handle cybersecurity end-to-end, a notable rise from 6…

1
Small Businesses Seek AI Efficiency Amid Digital Gaps; New Regulations Impact Data Privacy 16:42

1M ago16:42

16:42

Small businesses are increasingly recognizing the need for digital maturity and the potential benefits of artificial intelligence (AI) to enhance operational efficiency. A recent report from the National Federation of Independent Business reveals that while a significant majority of small business owners have websites, only a small fraction accept …

1
Ingram Micro Cyber Attack, Windows 11 Market Growth, and Cloudflare's AI Scraper Blockade 17:30

1M ago17:30

17:30

Ingram Micro has suffered a significant ransomware attack attributed to the SafePay group, disrupting its systems and affecting deliveries across multiple regions. The attack, which is believed to have exploited vulnerabilities in the company's GlobalProtect virtual private network, has left its website and online ordering systems offline since Jul…

1
Is ranked choice voting a better system for Michiganders? 26:42

1M ago26:42

26:42

Michigan-based nonprofit Rank MI Vote is campaigning for signatures to get ranked choice voting on the November 2026 ballot. This week on MichMash, WDET's Cheyna Roth and Gongwer News Service's Alethia Kasben talk with Rank MI Vote Executive Director Pat Zabawa to learn more about this new voting style and why he says it would be better for Michiga…

1
Building Trust in MSP Cyber Insurance: Edouard von Herberstein Discusses Spectra's Impact 25:26

1M ago25:26

25:26

The managed service provider (MSP) cyber insurance landscape is facing significant challenges, primarily due to the certification process rather than the coverage itself. Edouard von Herberstein, a seasoned expert in complex risk management, recognized the inefficiencies within this system and founded Spectra, the first MSP certification platform a…

1
Unlocking Value: Effective Pricing Governance and Models for SaaS and MSPs with Dan Balcauski 25:02

1M ago25:02

25:02

Pricing is a critical lever for managed service providers (MSPs), SaaS providers, and tech companies, yet many organizations treat it as a one-time event rather than an ongoing process. Dan Balcauski, founder and chief pricing officer at Product Tranquility, emphasizes the importance of viewing pricing as a living system that requires continuous it…

1
Unlocking SEO Success: How AI and Data Science Transform Organic Growth Strategies with Andreas Voniatis 21:14

1M ago21:14

21:14

Andreas Voniatis, founder of Arteos and author of "Data-Driven SEO with Python," is revolutionizing the SEO landscape by integrating data science and AI into organic growth strategies. He emphasizes the need for businesses, particularly in the B2B and technology sectors, to move beyond traditional SEO practices that often rely on guesswork. Instead…

1
Cybersecurity Overhaul: AI, Ransomware, and 400M Fewer Windows PCs Challenge SMBs in 2025 18:48

1M ago18:48

18:48

The podcast discusses the evolving landscape of cybersecurity for small and mid-market businesses, emphasizing the dual threats posed by advanced artificial intelligence tools and a resurgence of ransomware attacks. As cybercriminals leverage AI for sophisticated phishing and impersonation tactics, traditional security measures are becoming obsolet…

1
ERP125 - Growing Your MSP with Co-Managed IT 53:03

1M ago53:03

53:03

Today I’m excited to bring you a really insightful conversation with Brian Largent. Brian brings nearly two decades of experience running an MSP that specializes in co-managed IT services, particularly in complex and regulated industries like healthcare and manufacturing. In this episode, Brian and I get into the nitty-gritty of co-managed IT. What…

1
Attempts to oust MSP director continue; higher ed advocate reacts to recent challenges 23:43

1M ago23:43

23:43

Michigan State Police Director Col. James Grady II is expected to testify before the state House Oversight Committee this week after ongoing attempts to oust him from the role. This week on MichMash, WDET's Cheyna Roth and Gongwer News Service's Zach Gorchow explain the brewing tensions surrounding the MSP director. Then later, Michigan Association…

1
AI-Powered Productivity Disruption: Microsoft, OpenAI, and Legal Challenges in Copyright Training 14:56

2M ago14:56

14:56

Microsoft is facing significant challenges in promoting its Copilot AI assistant within enterprises, as many employees show a preference for OpenAI's ChatGPT. This trend highlights a competitive shift in the corporate sector, where companies are increasingly recognizing the advantages of generative AI solutions. Despite Microsoft's efforts, includi…

1
Malware in ConnectWise, Telecom Hacks, and MSPs' False Confidence in Cybersecurity 14:43

2M ago14:43

14:43

ConnectWise is currently facing a significant crisis of trust as attackers exploit its signed software to distribute malware. This alarming trend has seen a notable increase in infections since March 2025, primarily due to poor signing practices that allow malicious users to embed harmful code within legitimate applications. Reports indicate that t…

1
AI to Drive 50% of Business Decisions by 2027; SMBs Struggle with Skills and Adoption 14:46

2M ago14:46

14:46

Gartner predicts that by 2027, artificial intelligence (AI) will be responsible for half of all business decisions, either through full automation or partial augmentation. This shift is driven by the increasing pressure on technology companies to deliver returns on their AI investments, with small and mid-sized businesses (SMBs) rapidly adopting th…

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