Best Patient Experience Agency Podcasts (2025)

1
Tackling Gender Backlash During Crises 23:26

1d ago23:26

23:26

In this opening episode of the mini-series, we explore how moments of crisis—from economic collapse to political instability—create fertile ground for anti-feminist backlash. We hear how patriarchal power is mobilised across contexts and how resisting it requires collective action that cuts across sectors, including health. Co-host Ishrat Jahan is …

1
Ingrid Kundinger, Senior Medicare Patrol Program Director at the Greater Wisconsin Agency on Aging Resources (GWAAR) 45:28

10d ago45:28

45:28

Ingrid A. Kundinger is the Senior Medicare Patrol Program Director at the Greater Wisconsin Agency on Aging Resources (GWAAR). Ingrid joined the Wisconsin Senior Medicare Patrol program in September 2018. A life-long Wisconsinite, Ingrid grew up in northern Wisconsin, and has lived in Madison for the past 20+ year. Ingrid completed her undergraduat…

1
The PhD Balancing Act for Lasting Capacity in Practice 19:47

30d ago19:47

19:47

In this final episode of our mini-series on research capacity strengthening, we explore how pursuing a PhD, using the PACTS programme (Patient-centred Sickle Cell Disease Management in sub-Saharan Africa), as a real-world example—can enhance, rather than compete with, clinical practice. Our guests reflect on what it means to balance research with c…

1
Research Capacity Strengthening Is Everyone’s Business 23:32

1M ago23:32

23:32

In this second episode of our mini-series on Research Capacity Strengthening (RCS), we explore what it means to widen the focus of capacity strengthening, beyond researchers and clinicians, to include media, programme managers, community leaders, teachers, caregivers, and more. Hosted on location at the PACTS Year 3 Partners Meeting, this episode s…

1
Strengthening Research Capacity for Global Health Equity 27:06

2M ago27:06

27:06

Welcome to our new mini-series on research capacity strengthening, produced in partnership with the Centre for Capacity Research at the Liverpool School of Tropical Medicine. In this first episode, we explore the design of a Research Capacity Strengthening (RCS) component within an implementation research project, and why it is crucial for sustaina…

1
From Patient Stories to Clinical Solutions: A Journey in FSHD Patient Empowerment 49:42

2M ago49:42

49:42

In this episode of Consumer Health Partnerships, we speak with Emma Weatherley, Managing Director of FSHD Global Research Foundation, and Kalvin Hopper, an advocate and world-ranked wheelchair tennis player, about the beginning and impact of the CURE FSHD registry, a groundbreaking patient-led initiative designed to support clinical trials for Faci…

1
Adele Lund, Founder & CEO, Adele Lund Consulting 26:48

2M ago26:48

26:48

Adele Lund is the Founder & CEO, Adele Lund Consulting. Adele has committed her professional life to the service of older adults and their families. Along the way she discovered a need to listen to their stories, realizing the depth of wisdom inherent in what she was hearing. She often describes that portion of her career as “having the privilege o…

1
Why Indigenous Knowledge is Essential for Health Justice 19:49

2M ago19:49

19:49

Global health systems have long been shaped by Western frameworks that separate health from land, environment, and community. But for Indigenous communities worldwide, health is holistic—deeply rooted in ancestral knowledge, cultural traditions, and reciprocal relationships with nature. Yet, Indigenous ways of knowing have been overlooked and under…

1
Building Bridges: The Impact of the MND Lived Experience Network in Australia 39:27

3M ago39:27

39:27

In this episode of Consumer Health Partnerships, we speak with MND Ambassador and Chair of MND Research Collective Lived Experience, Jane Simpson and Julie Labra, Project Manager - National Lived Experience Model at MND Australia, about their National Motor Neurone Disease Lived Experience Network, a pioneering initiative aimed at bridging the gap …

1
The Citizen Leadership Research Project: Debra Letica and Dr Viktoria Stein on Integrated Care 48:30

3M ago48:30

48:30

In this episode of Consumer Health Partnerships, we speak with Debra Letica, former carer and citizen leader, and Dr Viktoria Stein from the International Foundation for Integrated Care, about the Citizens Leadership Research Project. They highlight the significant role of citizen leaders in co-creating integrated care systems and the impact of gen…

1
Shifting Power in Global Health: Equity, Leadership and Change 28:04

4M ago28:04

28:04

Global health systems are built on power structures that often exclude the very voices that should be leading the conversation. Funding, publishing, and policymaking have long been dominated by high-income countries, creating systemic barriers to equity. In this episode, Dr. Shashika Bandara (McGill School of Population and Global Health), Dr. Mose…

1
Consumer-Centred Digital Health: Belinda Swan and Harry Iles-Mann's Approach to My Health Record 30:31

4M ago30:31

30:31

In this episode of Consumer Health Partnerships, we speak with Belinda Swan from the Australian Government Department of Health and Aged Care and Harry Iles-Mann, Consumer Representative Advisor to the Digital Health Branch who discuss their My Health Record project and the importance of consumer partnerships in digital health initiatives. Belinda …

1
Karen Murdoch, Creator, Voiced Memories 44:40

4M ago44:40

44:40

Karen Murdoch is the founder of Voiced Memories. She is passionate about helping families capture, preserve, and share their stories through an innovative platform that combines digital photos with voice recordings. Karen dedicates her work to enhancing cognitive engagement for aging adults, especially those living with mild cognitive impairment (M…

1
Collaborative Efforts in Preterm Birth Prevention with Melanie McKenzie and Dr Chayel Klein 31:39

4M ago31:39

31:39

In this episode of Consumer Health Partnerships, we speak with Melanie McKenzie from Harrison's Little Wings and Dr Chayel Klein an Obstetrician at the Royal Brisbane and Women's Hospital, on the Preterm Birth Prevention Collaborative. Melanie McKenzie and Dr Chayel Klein explored the collaborative efforts to reduce preterm and early term births th…

1
Power of Co-Design in Healthcare: Insights from Dr. Jeremy Kerr and Anja Christoffersen 45:20

5M ago45:20

45:20

In this episode of Consumer Health Partnerships, we speak with Anja Christoffersen from Champion Health Agency and Dr. Jeremy Kerr from QUT Design Lab about the importance and application of co-design in the healthcare sector. Anja and Jeremy share their extensive experience in co-designing health services and projects, highlighting the need for ge…

1
Patient Voices Matter: Communication, Respect, and Partnership with Tracey Johnson, Dr Suzanne Williams and Veronica 46:54

6M ago46:54

46:54

In this episode of Consumer Health Partnerships, we speak with Tracey Johnson (CEO of Inala Primary Care), Dr Suzanne Williams (Senior Clinician at Inala Primary Care), and Veronica (a longstanding patient of Inala Primary Care) about the importance of collaboration and communication in healthcare settings, particularly in the context of patient-cl…

1
The Power of Co-design in Mental Health: Emma Hart and Clay Fletcher at Jacaranda Place 31:43

6M ago31:43

31:43

In this episode of Consumer Health Partnerships, we speak with Clayton Fletcher, Consumer Carer Senior Consultant, and Emma Hart, the Director of Nursing from Child and Youth Mental Health Service at Children's Health Queensland, about the impact and importance of co-design in creating effective mental health care systems. Emma and Clayton discuss …

1
Debby Deutsch BCPA, Founder/CEO of Patient Care Partners, LLC 34:05

6M ago34:05

34:05

Debby Deutsch BCPA holds a Graduate Certificate in Consumer Health Advocacy – UW Madison, and Board Certification from the Patient Advocate Certification Board. She is the Founder/CEO of Patient Care Partners, LLC, a private patient advocacy firm serving Madison WI and beyond since 2016. “My team and I work exclusively on behalf of our patients and…

1
Partnering for Better Health: Co-Design Strategies with Anja Christoffersen and Adrienne Young 25:22

6M ago25:22

25:22

In this episode of Consumer Health Partnerships, we speak with Anja Christoffersen, founder of Champion Health Agency, and Dr Adrienne Young, dietitian researcher at the Royal Brisbane and Women's Hospital and Senior Research Fellow at the University of Queensland, about co-designing a co-design framework for Metro North Health in Queensland. They …

1
3rd ‘From the Halls’ of the Health Systems Research Symposium 18:06

6M ago18:06

18:06

Our final episode from the Health Systems Research Symposium in Nagasaki showcases transformative ideas in global health systems research and policy. This episode features discussions on interdisciplinary capacity building, decolonising health policy research, One Health approaches, and advancing gender equity in health systems. Dr. Hanna-Tina Fisc…

1
2nd 'From the Halls' of the Health Systems Research Symposium 10:38

6M ago10:38

10:38

Recorded live at the Eighth Global Symposium on Health Systems Research, the episode focuses on the challenges and opportunities of delivering health care in fragile and conflict-affected settings. Collaborating with researchers from the ReBUILD for Resilience consortium, we hear from three inspiring voices tackling displacement, migration, and exc…

1
1st 'From the Halls' of the Health Systems Research Symposium 17:01

6M ago17:01

17:01

In this special episode, recorded live at the 8th Global Symposium on Health Systems Research (HSR2024) in Nagasaki, we explore key themes shaping the global health landscape. This episode brings together voices from the halls of HSR2024, where our host and researchers from the ReBUILD for Resilience programme have been capturing insightful convers…

1
The Patient Safety Issue - Diagnositic Error 25:23

7M ago25:23

25:23

What to expect in this episode: In this episode, we'll discuss a serious topic I have previously podcasted: diagnostic errors. This issue is tremendous in our country, especially for rural patients and older adults. Diagnostic errors can lead to serious harm if conditions aren't treated correctly. By communicating clearly, keeping good records, and…

1
Empowering Youth Voices in Healthcare: The Impact of Co-Design with Brianna McCoola and Jorǰa Campbell 33:42

7M ago33:42

33:42

Welcome to the first episode of Consumer Health Partnerships! We speak with Jorǰa Campbell and Brianna McCoola from Queensland Health about their collaborative experience in creating a Practice Guide to Adolescent and Young Adult Care. Discussing around the project's development, the co-creation process, and the importance of involving young people…

1
Health systems in times of peace and conflict 20:52

7M ago20:52

20:52

In this special “warm-up” episode for the Global Symposium on Health Systems Research (HSR2024) in Nagasaki, Japan, we explore the conference themes, their relevance to global health, and the critical role of resilient health systems in fragile settings. This episode offers insights for attendees and those interested in health systems worldwide, ex…

1
Being Discharged from the Hospital Too Early and the Harm It Causes for Patients 20:47

7M ago20:47

20:47

What to expect in this episode: In this episode, we will discuss something that can be stressful and even a little scary for patients: being discharged from the hospital too soon and the risks. Have you ever felt like you weren't ready to go home but were discharged anyway? You're not alone. In this episode, I will explain why this happens, what yo…

1
Barbara Boustead, Licensed Clinical Social Worker and Daily Money Manager 39:44

7M ago39:44

39:44

Barbara Hyatte Boustead, LCSW, DMM, is a licensed Clinical Social Worker, retired Daily Money Manager and Author. She launched her business, Mary's Daughter LLC in 2011 and retired from her social work position in 2016 to work full time in her business, where she provides Daily Money Management services to seniors and veterans. Barbara is a member …

1
Understanding Advanced Directives, Power of Attorney, and POLST 17:41

8M ago17:41

17:41

What to expect in this episode: In this episode, I will discuss advanced directives, POA (Power of Attorney), and POLST. These tools ensure that your healthcare preferences are honored even when you cannot communicate them. They also provide clarity for healthcare professionals and loved ones. And as always, I will answer the question, "What could …

1
Sustaining Maternal Health Gains 20:41

8M ago20:41

20:41

In this episode of Connecting Citizens to Science, we conclude our three-part miniseries on improving maternal and newborn healthcare. Host Dr. Kim Ozano and her guests explore how to sustain quality improvements in health systems and progress toward maternal and newborn Sustainable Development Goals (SDGs) by 2030. Dr. Rael Mutai, Regional Technic…

1
Strengthening the Health Workforce for Maternal and Newborn Care 21:56

8M ago21:56

21:56

Join us as we focus on how capacity strengthening in healthcare can transform maternal and newborn care outcomes, in the second episode of our three-part miniseries, "Transforming Maternal and Newborn Health". The discussion highlights the critical role of health workers, from nurses to doctors, and the importance of building skills, teamwork, and …

1
Palliative vs. Hospice Care 12:53

8M ago12:53

12:53

What to expect in this episode: In this episode, I will discuss the differences between Palliative vs Hospice Care. You might have heard these terms before, and maybe you thought they were the same thing. It’s common to confuse them, but palliative care and hospice are actually two distinct approaches in healthcare. They both focus on comfort and q…

1
Quality Innovations in Maternal and Newborn Health 19:29

8M ago19:29

19:29

In this first episode of our three-part miniseries, "Transforming Maternal and Newborn Health," we dive into a groundbreaking quality improvement programme that has made significant strides in integrating HIV, tuberculosis, and malaria services into antenatal and postnatal care across Kenya, Nigeria, and Tanzania. We explore emerging evidence on ho…

1
Health Systems Financing in Fragile Settings 22:36

8M ago22:36

22:36

In this episode, we examine the critical role of health systems financing, especially in fragile and conflict-affected settings. Our expert guests discuss how different governance challenges, external actors, and political landscapes shape health financing. We explore strategies to make efficient use of resources and ensure essential services for v…

1
In Loving Memory of Gary Barg 45:30

8M ago45:30

45:30

A bright beacon of love and compassion has gone out. Gary Barg, who passed away August 4, 2024, leaves a treasure trove of advice and resources to support caregivers for generations to come. Gary Barg appeared nationally on radio and television programs, including NBC’s Today Show and has spoken to a wide variety of organizations including the Scle…

1
Senior Outreach Program Coordinator with the Wisconsin Alzheimer’s Institute Regional Milwaukee Office, Stephanie Houston 47:58

9M ago47:58

47:58

Susan welcomes Stephanie Houston, Senior Outreach Program Coordinator with the Wisconsin Alzheimer’s Institute Regional Milwaukee Office. Stephanie is a Senior Outreach Program Coordinator with the Wisconsin Alzheimer’s Institute Regional Milwaukee Office. She joined the WAI staff in 2009, in her role Stephanie provides ongoing assistance to cognit…

1
Migration, Displacement and Health Systems 24:45

9M ago24:45

24:45

In this fifth episode of our six-part miniseries (see notes for 'useful links' to other episodes), we examine the intersection of migration, displacement, and health systems in fragile settings. With over 1 billion people on the move globally, including 84 million forcibly displaced, this episode addresses the challenges and opportunities that migr…

1
Medical Gaslighting....Are you tired of being dismissed? 11:06

10M ago11:06

11:06

What to expect in this episode: In this episode, I will discuss Medical Gaslighting. Are you tired of being dismissed by your healthcare team? And as always, I will answer the question, "What could you do to make your voice matter?" Resources Mentioned in this Episode: How to Spot Medical Gaslighting and What to Do About It Medical Gaslighting What…

1
Geriatric Medicine practitioner and award-winning author Dr. Cheryl Woodson 36:06

10M ago36:06

36:06

Susan welcomes Dr. Cheryl Woodson. For almost 40 years, Dr. Cheryl Woodson practiced Geriatric Medicine, taught health care professionals, and was active in advocating effective eldercare services in her community and at the national level. She also raised a family and navigated her mother’s 10-year journey with Alzheimer’s disease. In retirement, …

1
Non-state and informal actors in fragile settings 18:42

10M ago18:42

18:42

In this episode, we explore the critical role of non-state actors and informal providers in health systems within fragile settings. Our guests share insights on the legitimacy, roles and challenges of informal and non-state actors. This is the fourth episode in the six-part miniseries "Stories of Resilience: Local Lives and Health Systems," brought…

1
Diagnostic Safety - A Public Health Crisis 13:36

11M ago13:36

13:36

What to expect in this episode: What to expect in this episode: In this episode, I will discuss diagnostic safety; a public health crisis! And as always, I will answer the question, "What could you do to make your voice matter?" Resources Mentioned in this Episode: What is Diagnostic Error? - Society to Improve Diagnosis in Medicine Defining Diagno…

1
The Health Workforce in Times of Crisis 25:45

11M ago25:45

25:45

In this episode, we discuss the challenges faced by the health workforce in fragile settings such as conflict zones and areas hit by political and economic crises. Our guests share their first-hand experiences and insights on how health systems and workers strive to provide care under extreme conditions. This episode is part of the six-part mini-se…

1
How To Keep Your Loved One's Safe In A Skilled Nursing Facility 24:16

11M ago24:16

24:16

What to expect in this episode: What to expect in this episode: In this episode, I will discuss everything you need to know about skilled nursing facilities. This is a huge problem that I deal with all the time, so I want to make sure you are informed on how to find the right facility for your loved one and know your rights when you are there as a …

1
Introducing: Consumer Health Partnerships 2:44

11M ago2:44

2:44

We're excited to be launching the Consumer Health Partnerships Podcast! This is a show for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred …

1
Psychotherapist and Grief Counselor Nancy Feingold: Managing the "beehive of feelings" associated with caring for someone with Alzheimer's 37:15

11M ago37:15

37:15

Susan welcomes Nancy Feingold, someone with over 40 years experience working in the fields of special education, behavioral disabilities and psychotherapy. She established mental health services in a traditional medical setting (the Quisling Clinic in 1976 and had a full-time practice until its close in 1996). She joined a psychotherapy group, Coun…

1
Gender, health systems resilience and equity 21:38

1y ago21:38

21:38

Gender and Health Systems in Fragile Settings In the second episode of a six-part mini-series by ReBUILD for Resilience, we explore the intersection of gender and health systems in fragile settings (see 'useful links' for links to the other episodes from this series). Hosted by Kim and co-hosted by Abriti Arjyal from HERD International, the episode…

1
Board-certified Geriatric Psychiatrist Art Walaszek: Emotional and psychological challenges of caring for loved one with Alzheimer's 55:53

1y ago55:53

55:53

Susan welcomes Dr. Art Walaszek, a board-certified geriatric psychiatrist and Professor of Psychiatry at the University of Wisconsin School of Medicine and Public Health. Dr. Walaszek is Vice Chair for Education and Faculty Development in the Department of Psychiatry. He is past president of the American Association of Directors of Psychiatric Resi…

1
Clinical Core Leader for WI Alzheimer’s Disease Research Center Cynthia Carlsson: Behavior changes vs Brain Changes in Alzheimer's 42:49

1y ago42:49

42:49

Susan welcomes Dr. Cynthia Carlsson, the Director & Geriatrician at the William S. Middleton Memorial Veterans Hospital in Madison, Wisconsin. She treats veterans with dementia and memory issues and is the Clinical Core leader and a co-leader for the Biomarker Core in the Wisconsin Alzheimer’s Disease Research Center. She also serves as director of…

1
WAI-Milwaukee Director Gina Green-Harris: Importance of community, education and advocacy in providing loving long-term care 51:40

1y ago51:40

51:40

Susan welcomes Gina Green-Harris, the beloved Director of the Milwaukee Chapter of Wisconsin Alzheimer’s Institute. Gina is a powerhouse of energy and optimism! You won’t want to miss this chance to experience Gina’s magic!By Susan

1
Wisconsin sportscaster Matt LePay: The practical and emotional challenges of managing Mom's Alzheimer's journey 43:07

1y ago43:07

43:07

Since 1988, Matt Lepay has been the radio voice for the Wisconsin Badgers men’s basketball team, and since 1994, the voice of the Wisconsin Badgers football team. Legions of sports fans have relied on his knowledge of the game, his energy, and clarity of vision for accurate representation of what was happening on the field or the court. From Rose B…

1
Introducing Compassion Chats with Author Susan A. Marshall 5:14

1y ago5:14

5:14

This is a quick introduction to Compassion Chats with Author Susan A. Marshall. This is a podcast dedicated to bringing resources to caregivers dealing with Alzheimer's disease and dementia and welcoming all who are tasked with caring for loved ones with prolonged diseases. Hear from a variety of guests that include health care professionals, exper…

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Patient Experience Agency Podcasts

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