We are excited to share that the Busy Leader’s Podcast is getting a new look and feel. Now introducing…. The Healthcare Plus Podcast! Over the past three years, there has been overwhelming support for the Busy Leader’s Podcast – ranking it in the top 10% of podcasts in the U.S. What began as a tool to learn from leaders as we navigated the pandemic has evolved in recent years to focus in on the changemakers moving healthcare forward. The podcast’s new look and feel is intended to reflect and ...
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113_Emerging Healthcare Leaders: Recruiting, Supporting and Developing Young People who Want to Make A Difference
33:17
33:17
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33:17In this episode of the Healthcare Plus Podcast, Dan Collard welcomes Céu Cirne-Neves, MPA, FACHE. With over 25 years’ experience as a healthcare executive, she now serves as a faculty member in the undergraduate and graduate health administration programs at Rutgers University. They discuss insights Céu has gained from her unusual path, which led h…
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112_Be the Boss of Your Brain: A Framework to Help Leaders Fight Burnout and THRIVE with Annamarí Dietrichson
28:18
28:18
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28:18In this episode of the Healthcare Plus Podcast, Dan Collard talks to Annamarí Dietrichson, BSc, MHA, an executive health coach and keynote speaker renowned for her expertise in avoiding burnout, creating a thriving culture, and cultivating leadership essentials. She also oversees patient experience for the Continental Division of HCA Healthcare. Wh…
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111_Rethinking Patient Experience: Barriers, Mindset Shifts, and Solutions That Get Results
48:04
48:04
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48:04In this episode of the Healthcare Plus Podcast, Quint Studer welcomes Regina Shupe, DNP, RN, and Jennifer Carron Passon, MSOM, CPXP, for a conversation focused on patient experience. Quint, Regina, and Jennifer explore the “patient experience” concept, which has evolved tremendously over the past few decades. Now it encompasses the sum of all inter…
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110_Becoming a Best Place to Work: The Impact of Emotional Onboarding at Aramark Healthcare+
39:36
39:36
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39:36On this final episode of our Emotional Onboarding Series for The Healthcare Plus Podcast, Dan Collard is joined by Bart Kaericher, President, CEO, and Chief Cultural Officer of Aramark Healthcare+. Highlighting his commitment to Aramark’s 25,000+ teammates and the hospitals and patients they serve, Bart shares the importance of a human-centric appr…
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109_How Emotional Onboarding Drives Early Engagement and Retention in Post-Acute Care
40:08
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40:08Welcome back to Part 4 of our Emotional Onboarding Series on The Healthcare Plus Podcast. On this episode, Dan Collard takes an in-depth look at the post-acute care industry with special guest Abby Spence, the nursing home administrator of Signature HealthCare of Cleveland. Dan and Abby discuss the unique staffing challenges faced by long-term care…
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108_Rewiring Onboarding for a Virtual Workforce: How Floyd Lee Locums Built Their Award-Winning Culture
31:15
31:15
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31:15Welcome back to Part 3 of our Emotional Onboarding series on The Healthcare Plus Podcast. On this episode, Dan Collard is joined by special guest Natasha Lee to explore what Emotional Onboarding looks like in a virtual-first organization and see the impact it’s made on the culture of Floyd Lee Locums. Natasha Lee serves as CEO of Floyd Lee Locums, …
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107_Leadership, Engagement, and Emotional Onboarding: CCM Health’s Path to Success
35:05
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35:05Welcome back to Part 2 of our Emotional Onboarding Series on The Healthcare Plus Podcast with your host Dan Collard. Today, Dan is joined by Patti Frank, Chief Nursing Officer and Chief Operating Officer of CCM Health, a community hospital in Montevideo, Minnesota. Patti discusses her journey since joining CCM Health in 2018, highlighting the chall…
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106_What the Research Shows: Exploring Onboarding, Coworker Relationships, and Retention with Dr. Katherine Meese
40:17
40:17
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40:17Welcome to Part 1 of our Emotional Onboarding series on The Healthcare Plus Podcast. Hosted by Dan Collard, we’re kicking off this 5-part series with special guest Dr. Katherine Meese, a researcher and expert in the space of organizational behavior and leadership. Dan and Katherine’s conversation explores several key facets of Emotional Onboarding™…
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105_A Preview of the 2025 ACHE Congress with David Bartholomew
33:54
33:54
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33:54Welcome back to the Healthcare Plus Podcast! On this episode, Quint Studer is joined by special guest, David Bartholomew, to preview the upcoming American College of Healthcare Executives (ACHE) 2025 Congress on Healthcare Leadership. This annual event will attract more than 7,000 healthcare leaders – from students in Master of Health Administratio…
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104_Enhancing Early Childhood Brain Development at HCA Florida Palms West Hospital
37:25
37:25
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37:25On this episode of The Healthcare Plus Podcast, Quint Studer is joined by Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build A Community, Dr. Alexander Gumiroff, Chief Medical Officer, HCA Florida Palms West Hospital, and Jason Kimbrell, CEO, HCA Florida Palms West Hospital. Their conversation highlights the transformative “Build…
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103_Build Relationships, Not Resumes: Leadership Insights from Dr. Thom Mayer
39:49
39:49
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39:49On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Dr. Thom Mayer to discuss insights from his extensive career in emergency medicine and leadership, including his work with the NFL Players Union and in crisis situations on 9/11 and during war in Ukraine. In their conversation, Dr. Mayer discusses his new book, “Leadership is Wor…
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102_Linking Professionalism to Patient Outcomes (Part 2) with Dr. Gerald Hickson
29:38
29:38
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29:38On this two-part episode series of The Healthcare Plus Podcast, Quint Studer hosts Dr. Gerald Hickson, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Quint and Dr. Hickson’s conversation focuses on addressing professional behavior a…
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101_Linking Professionalism to Patient Outcomes (Part 1) with Dr. Gerald Hickson
32:10
32:10
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32:10On this two-part episode series of The Healthcare Plus Podcast, Quint Studer hosts Dr. Gerald Hickson, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Quint and Dr. Hickson’s conversation focuses on addressing professional behavior a…
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100_The Measurable Impact of Investing in Frontline Leaders with Carla Yost and Dannette Staples, Hillcrest Medical Center
35:35
35:35
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35:35On this episode of The Healthcare Plus Podcast, Dan Collard is joined by Carla Yost and Dannette Staples from Hillcrest Medical Center in Tulsa, Oklahoma to discuss the work they’re doing in development with a specific focus on charge nurses and their Nurse Practice Council. Carla is the Chief Nursing Officer at Hillcrest. With 15 years of senior l…
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99_The Evolving Landscape of Healthcare Leadership with Leonard Friedman, Ph.D.
36:55
36:55
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36:55On this episode of the Healthcare Plus Podcast, Quint Studer welcomes special guest Leonard Friedman, Ph.D., a Professor of Health Policy and Management and the director of the Executive Master of Health Administration degree at the George Washington University. Their discussion focuses on the evolving landscape of healthcare leadership, emphasizin…
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98_The Future of Rural Healthcare: Insights from Carlinville Area Hospital & Clinics
37:21
37:21
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37:21On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Brian Burnside, President and CEO of Carlinville Area Hospital & Clinics. Quint and Brian discuss the unique challenges faced by small rural and critical access hospitals and share key initiatives and strategies that have helped Carlinville achieve success. Listener…
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97_Leading the Way: Best Practices for Improving Patient & Employee Experience with Kelvin Hanger and Maria Ashdown
33:36
33:36
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33:36On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Kelvin Hanger and Maria Ashdown from Good Samaritan Hospital to discuss their approach to leadership, best practices for improving patient and employee experience, and the importance of finding joy and replenishment in your work. In his role as President and Chief Operating Offic…
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96_Revolutionizing Population Health with Dr. Riya Pulicharam, Co-Founder of Caret Health
22:27
22:27
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22:27On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Dr. Riya Pulicharam, a pediatrician by training, certified clinical trials investigator, and co-founder of Caret Health. Over her 20+ year career, Dr. Pulicharam has led more than 500 studies and a number of initiatives focused on reducing total heal…
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95_How Healthcare Systems, Physicians, and Parents Can Support Early Childhood Brain Development with Dr. Stephanie Montgomery
30:23
30:23
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30:23On this episode of the Healthcare Plus Podcast, Quint Studer hosts Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build a Community, an organization committed to equipping every parent with the knowledge and tools needed to maximize their child’s brain capacity from day one. Stephanie’s career began in the classroom, where she deve…
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94_Rewiring Leadership in Post-Acute Healthcare: Introducing the Post-Acute Leadership Institute (PALI) with Nick Porter and Tracy Jansen
33:48
33:48
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33:48On this episode of The Healthcare Plus Podcast, hosts Quint Studer and Dan Collard are joined by special guests Nick Porter and Tracy Jansen to announce the formation of the Post-Acute Leadership Institute (PALI), a leadership development program designed to help post-acute organizations and leaders succeed. Tracy and Nick are both founding members…
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93_ Strategies for Improving Healthcare Outcomes and Employee Engagement with Mark Slyter, President and CEO, Dignity Health
32:01
32:01
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32:01On this episode of The Healthcare Plus Podcast, Quint Studer is joined by Mark Slyter, a senior healthcare executive who creates and executes breakthrough strategies that revitalize organizations at an accelerated pace. Currently, Mark works for CommonSpirit Health and serves as President and CEO of Dignity Health’s Arizona East Valley Market, wher…
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92_The Human Margin: Building the Foundations of Trust with Katherine Meese, PhD, Assistant Professor & Director of Research, University of Alabama at Birmingham
33:26
33:26
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33:26On this episode of the Healthcare Plus Podcast, Dan Collard talks with Quint Studer and Katherine Meese, PhD about their newly co-authored book, The Human Margin: Building the Foundations of Trust, which will be published in March by Health Administration Press (ACHE). Dr. Meese discusses her research on creating an optimal work environment for hea…
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91_A Look Ahead at the 2024 ACHE Congress with David Bartholomew, SVP, Learning, American College of Healthcare Executives
40:20
40:20
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40:20On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest David Bartholomew to highlight the upcoming 2024 ACHE Congress: Big Ideas. David is the Senior Vice President of Learning at the American College of Healthcare Executives, a professional society for healthcare leaders committed to improving health. This year, the AC…
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90_Empowering the Next Generation of Healthcare Leaders with Dan Gentry, President and CEO, AUPHA
33:45
33:45
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33:45On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dan Gentry, President and CEO of the Association of University Programs in Health Administration (AUPHA). AUPHA is a global network of colleges, universities, faculty, individuals, and organizations dedicated to the improvement of health and healthcare delivery through…
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89_How MUSC is Leveraging AI to Improve Patient Access and Experience with Crystal Broj, Chief Digital Transformation Officer
38:30
38:30
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38:30On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Health. Since joining the MUSC leadership team in 2022, Crystal has worked to revolutionize MUSC’s healthcare processes and accelerate the delivery of products, solutions, and services to their pa…
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88_Data Speaks Volumes: The Power of Lab Diagnostics with Dr. David Grenache, Chief Scientific Officer, TriCore Laboratory
31:58
31:58
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31:58On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dr. David Grenache, Chief Scientific Officer of TriCore Reference Laboratories. Quint and David discuss how to replicate best practices, both in leadership and in medicine. Dr. Grenache shares examples of where he’s driven change through the implementation of best prac…
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87_Embracing Patient-Centered Leadership: A Conversation on Trust, Innovation, and Care Coordination with Ardent Health Services President and CEO, Marty Bonick
39:12
39:12
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39:12In this engaging episode of the Healthcare Plus podcast, host Dan Collard welcomes Marty Bonick, president and CEO of Ardent Health Services, as they delve into Marty's extensive background in healthcare leadership and his unique perspective as a patient. Marty's journey comes full circle as he shares his experiences as an administrative fellow, ju…
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86_How TriHealth is Getting Value-Based Care “Right” with CEO Mark Clement
40:40
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40:40On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by TriHealth CEO, Mark Clement. In 2015, TriHealth’s board, management team, and physician team embraced a bold vision to “get healthcare right” through an increased focus on population health and value-based care. Mark and his teams are committed to improving the health of…
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85_How Love and Compassion Can Improve Patient Experiences with Thomas Dahlborg
23:08
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23:08On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Thomas Dahlborg, award-winning author of “From Heart to Head & Back Again: A Journey Through the Healthcare System” and President and CEO of Dahlborg HealthCARING Leadership Group, LLC (DHLG). Quint and Tom discuss why patient experience scores have been stagnan…
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84_The Latest Research on Nursing, Staffing, and the Human Element of Healthcare With Quint Studer and Katie Boston-Leary
37:21
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37:21On this special episode of The Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer, co-founder of Healthcare Plus Solutions Group, and Katie Boston-Leary, Director of Nursing Programs, American Nurses Association to analyze key findings of the latest Models of Care Insight Study and what they mean for the healthcare industry. The …
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83_Scott Becker’s Story: The Past, Present, and Future of Becker’s Healthcare
40:06
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40:06On this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Scott Becker. Scott is a partner in the healthcare department at McGuireWoods and founder and publisher of Becker’s Hospital Review and Becker’s Healthcare. In their conversation, Scott shares what drove him to found Becker’s more than 30 years ago and di…
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82_Creating a Culture of Caring: Addressing Nurse Hostility and Caregiver Burnout with Kathleen Bartholomew
35:29
35:29
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35:29On this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Kathleen Bartholomew, RN, MN. Kathleen has been an international keynote speaker and culture expert for over 20 years educating hospital boards, physicians and nurses on leadership, culture, teamwork, and patient safety. In their conversation, Kathleen an…
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81_Bridging Generational Gaps in the Workforce: How Organizations Can Capture (and Retain) Millennial Talent with Amelie Karam
38:30
38:30
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38:30On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Amelie Karam, a nationally renowned speaker and consultant focused on bridging generational gaps in the workforce. For the last nine years, Amelie has worked with organizations across a number of industries to teach them about the millennial perspecti…
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80_Reimagining the People Pillar: The Evolution of the Human Capital Ecosystem™ with Quint Studer and Dan Collard
37:43
37:43
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37:43On this special episode of The Healthcare Plus Podcast, your hosts Quint Studer and Dan Collard come together to discuss The Human Capital Ecosystem™, a platform and diagnostic tool created and deployed by Healthcare Plus Solutions Group to help healthcare organizations identify areas for improvement and implement personalized solutions. Quint and …
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79_From Vietnamese Refugee to Healthcare Executive: Fawn Lopez's American Success Story
44:03
44:03
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44:03On this episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Fawn Lopez, publisher emeritus of Modern Healthcare Magazine. Fawn shares her background – from Vietnamese refugee to healthcare executive – and discusses the challenges she faced as a young woman entering a male-dominated industry. As the publisher at Moder…
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78_Rethinking Healthcare Economics: The Power of Advanced Practice Providers with Matthew Bates
34:39
34:39
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34:39On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Matthew Bates. Matthew Bates is a Managing Director with Kaufmann Hall and leads their physician enterprise service line. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healt…
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77_Build a Brain, Build a Life, Build a Community with Carlton Ulmer
36:58
36:58
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36:58On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Carlton Ulmer. Carlton is a former healthcare leader, hospital CEO, and President with more than 26 years of experience in the industry. In January 2023, Carlton and Quint co-founded Build a Brain, Build a Life, Build a Community – a company that helps educ…
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76_The Role of Data in Changing Healthcare Staffing Models with April Hansen
34:46
34:46
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34:46On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest April Hansen. April Hansen, MSN, RN is a nurse by background and currently serves as the Group President of Workforce Solutions with Aya Healthcare. No matter the role, April says her primary love and passion sits with improving the human experience and improvin…
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On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by Blaine Douglas, Managing Principal of Vizient overseeing indirect spend (or purchasing services). Blaine manages a team of 220 people who work to help Vizient’s provider members put processes in place and drive value. Quint and Blaine discuss how Vizient has driven its i…
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74_Reducing the Stigma of Mental Health with Quint Studer
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45:38
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45:38Reducing the Stigma of Mental Health with Quint Studer May is Mental Health Awareness Month. If you know or have followed Quint Studer, you know that mental health is an incredibly important topic to him because it’s personal to him. Quint is open and vulnerable about his own challenges and struggles and actively works to reduce the stigma of menta…
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73_Connecting Clinicians to Purposeful Work with Natasha Lee
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30:59Connecting Clinicians to Purposeful Work with Natasha Lee On this week’s episode of The Healthcare Plus Podcast, Dan Collard is joined by special guest Natasha Lee to discuss her innovative approach to leadership and service in both her organization and community. Natasha is the Co-Founder and CEO of Floyd Lee Locums, a concierge healthcare staffin…
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72_Why HCAHPS Scores Aren’t Improving with Tim Broderick
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32:50On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Tim Broderick to analyze healthcare data and share insights on why patient experience scores aren’t improving. Tim Broderick has served as the data and analytics lead for Modern Healthcare Magazine since 2018. In the last 5 years, there has been very…
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71_Connecting Hospitals to Hospitality with Tyler Lyne
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36:58
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36:58On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Tyler Lyne. Tyler Lyne CEC, PCIII, Culinary Institute of America Graduate & Hospitality Entrepreneur. Dan and Tyler discuss the difference between service and hospitality and offer ideas on how the healthcare industry can learn from restaurants. Tyler…
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70_Analyzing the Models of Care Insight Study Survey Findings with Katie Boston-Leary
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48:49
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48:49On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Katie Boston-Leary, director of nursing programs for the American Nurses Association (ANA), to share the results of the Models of Care Insight Study and analyze what the findings mean for the healthcare industry. Katie previously joined The Busy Lead…
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69_The Impact of Compassion with Dr. Laura McClelland
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33:27Quint Studer is joined by special guest Laura McClelland to discuss the impact of compassion on healthcare organizations and how managers can demonstrate compassion to their workforce. Laura currently serves as Associate Professor in the Department of Health Administration at Virginia Commonwealth University (VCU). When Laura McClelland’s father wa…
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68_The Human Margin with Dr. Katherine Meese, Ph.D
45:32
45:32
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45:32This week Quint talks with Dr. Katherine Meese (UAB), who conducted an extensive study on what’s driving burnout in health care workers and it’s not at all what you’d expect! In healthcare, we often talk about the financial margin (Do we have enough money to keep the doors open and pursue our mission?) and the operational margin (Do we have enough …
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67_How Healthcare’s Academic Communities Are Reinventing Themselves with Paula Song and Chuck Stokes
49:18
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49:18This week Quint talks with Chuck Stokes, interim department chair at the University of Alabama at Birmingham in the Department of Health Services Administration, and Dr. Paula Song, Richard M. Bracken professor and chair of the Department of Health Administration at Virginia Commonwealth University. The discussion centers on how universities are pr…
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66_A Preview of This Year’s ACHE Congress—and Why It’s a “Can’t-Miss” for Busy Leaders with David Bartholomew
52:05
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52:05There’s a lot going on in healthcare. There’s so much change, so many moving parts, and so many new ideas popping, it can feel overwhelming. That’s why the 2023 ACHE Congress on Healthcare Leadership—coming up March 20-23 in Chicago—is a perfect “time-out” for busy leaders. It provides a chance to network with peers, solve problems, form new partne…
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65_Life Support: One Cancer Survivor’s Journey into Patient Advocacy with John Hallick
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25:12John Hallick, founder and president of MET Crusaders and co-president of Biomarker Collaborative, joins the podcast to share the story of his journey into patient advocacy. In February 2018, John was diagnosed with stage IV non-small cell lung cancer. Several weeks later, the genetic tests came back, and the cancer was determined to be driven by th…
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64_Reimagining Care Delivery: A Look at the Models of Care Insight Study
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37:09Quint’s guests in this podcast are Katie Boston-Leary of the American Nurses Association (ANA) and Hunter Joslin with Joslin Insight, a customer insights and strategy consulting firm. The two have joined forces with Healthcare Plus Solutions Group (HPSG) to initiate the national Models of Care Insight Study. The goal is to look at new and alternati…
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