Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles i ...
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Want to have your own business but don't want to start from scratch? Franchising might be the answer you're looking for! It can help you get out of the rat race and start earning money your way. You no longer have to work for somebody else or spend months developing a business plan to free yourself from the corporate cycle. Skip the hassle of brand building, marketing design, process creation, and other intellectual property. Instead, join a business that already exists with a blueprint that ...
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The Secret to Meetings People Actually Enjoy with Jess Britt
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27:27Jess Britt is an executive coach and consultant who partners with leaders across sectors to transform their organizations through systematic approaches to managing people and work. She specializes in empowering senior leaders and teams in complex, dynamic environments to build collaborative, high-performing, data-driven workplace cultures using a f…
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SIM Labs in Health Care with Dr. James R. Korndorffer
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31:09James R. Korndorffer Jr., M.D., MHPE, FACS, joined the University of Texas Austin, Dell Medical School in January of 2025 and leads the continuum of medical education to train the next generation of physicians and health care professionals. In addition, he leads efforts across The University of Texas at Austin and The University of Texas System to …
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VITAL BEHAVIOR Blueprint with Dr. Julie M. Smith and Dr. Lori Ludwig
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31:20Dr. Julie M. Smith is a trailblazer in large-scale organizational behavior change. Her methods have garnered global awards and are backed by a wealth of case studies featuring organizations of all types and sizes. She has helped organizations identify and execute a wide variety of Vital Behaviors, from key behaviors related to executive decision ma…
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Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a …
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What’s Love got to do with it? With Julie Simmons
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34:01Julie Simmons, now retired, worked with her husband Scott as part of the Scott Wade Simmons & Associates, LLC providing leadership coaching and training in Strategy Development and Deployment, Leadership Development, and the Improvement Kata & Coaching Kata. Julie always had a passion for helping others develop their skills, capabilities, and confi…
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Mark Reich spent 23 years working for Toyota, starting in 1988 with six years in Japan in the Overseas Planning Division, where he was responsible for Product Planning and collaborated with Chief Engineers to define vehicle specifications for overseas markets. This pivotal time was when Toyota introduced the Lexus to the world. In 1994, Mark return…
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Andrew is the Founder and Managing Director of Agility Consulting Group. He is a leadership enthusiast who is passionate about building leadership capacity to help organisations to make progress on big complex problems. He has been an Adjunct Faculty at the Australia Graduate School of Management (AGSM) at the University of NSW for 15 years where h…
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Using Key Behavioral Indicators For Predictive Success with Jacob Raymer
31:44
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31:44Jacob Raymer is an internationally recognized speaker who addresses corporate, public and university audiences on the subjects of leadership roles and responsibilities, cultural transformation, and how to achieve organizational excellence with the right behavior and sustainable long-term results. As the Shingo Institute’s former Director of Educati…
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Driving Improvement in Rehab with Stephen Hunter
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29:06Stephen Hunter PT, DPT, OCS, FAPTA received his Bachelor of Arts in physical therapy from University of Utah in 1984, and his clinical doctorate in 2008. He is board certified in orthopedic physical therapy. Currently, Stephen continues to treat patients and is the director of Internal Process Control for Intermountain Health’s rehabilitation servi…
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By founding Lean Institute Brasil in 1999 to disseminate the principles and practices of lean thinking to Brazilian companies, Ferro helped catalyze a global movement to establish lean institutes in other countries, which ultimately grew into the Lean Global Network, chartered in 2007. In the late eighties, he was a visiting scholar in MIT’s Intern…
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Creating a Culture of Alignment with Dr. Rusty Holman
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30:24Rusty is the founder and CEO of Resonate Leadership Lab, a healthcare leadership development consultancy with a mission of “Building Leadership Capabilities.” His passion for developing leaders and shaping organizational culture are hallmarks of his 30 years as a physician executive. Rusty has degrees in both Religious Studies and Psychology, and c…
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"But we don't make widgets here!" with Michael Gallagher and Priya Oscar
24:35
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24:35Michael Gallagher is an Executive Lean Leader with GE Aerospace. After 14 years in the auto industry Michael has held several roles in 14 years with GE including Lean Six Sigma Leader, Quality Leader, and Advanced Manufacturing Engineering Leader before taking his current position leading the Finance Kaizen Promotion Office at GE Aerospace. Michael…
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The DNA of a Safety Problem with Dr. Charles Leiner
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31:32Derek Leiner trained in internal medicine at VCUHealth and the Richmond VA Medical Center. In 2018, he completed a year as Chief Resident for Quality and Safety, a national VA QI and safety training program then began as a staff physician at the Richmond VA Medical Center. His career has included teaching, education leadership as an Associate Progr…
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Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a …
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A closer look at Obstacles with Gemma Jones
30:12
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30:12Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a …
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Improvement Work is Vulnerable Work with Jenn Christison
31:17
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31:17Jenn Christison grew up wanting to change the world as a teach Worker, social worker, or stand-up comedian. After exploring all three, she discovered her most significant impact could be made by leading organizational transformation. With over 15 years of experience as a performance improvement consultant, senior leader, facilitator, and coach acro…
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You’re The Leader, Now What? With Dr. Richard Winters
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29:52Richard Winters, M.D. is an emergency physician at Mayo Clinic in Rochester, Minnesota. He is the director of leadership development for the Mayo Clinic Care Network, a member network of over 47 national and international healthcare systems. Dr. Winters develops and delivers leadership programs and provides executive coaching for leaders around the…
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What are we trying to achieve? With Gemma Jones
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29:18Gemma is an Improvement Coach, Trainer, and Visual Facilitator, based in the UK and working globally. Gemma started her career in Engineering and quickly found a passion for Improvement. She spent 20 years in Manufacturing across numerous industries, then in 2019 she left employment to build her own business. Gemma's mission is to help organization…
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Kian Gohar is a futurist, AI researcher, and Founder/CEO of Geolab, a research lab helping organizations build the next frontier of Human-AI collaboration through training and strategy. A former executive director of the XPRIZE Foundation and Singularity University, Kian has coached the leadership teams of dozens of Fortune 500 companies on AI, inn…
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Nancy Kline pioneered of the body of thought and practice known as The Thinking Environment. Her research through teaching, lecturing, coaching, and working with individuals, professionals, executives, and organizational teams around the world continues to develop this work. She also is Founding Director of Time To Think, a global leadership develo…
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Emily Swaney - Building an Army of Problem Solvers
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32:28Emily Swaney is the Senior Director of the Lean Promotion Office at OhioHealth, a 16-hospital healthcare system based out of Columbus, Ohio. She has a degree in Operations Management and Marketing complimented by 14 years of experience in lean facilitation. Emily’s passion is creating a culture of problem solvers, and she has partnered with the Shi…
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Reflections on Four Years of Connecting the Dots
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32:43As Baptist's chief medical information officer, Dr. Lancaster works to improve the effectiveness and usability of health care technology for physicians and other providers. He is also a part-time internist for the Baptist Medical Group. After his residency, Dr. Lancaster completed a clinical informatics fellowship and earned a master's degree in ap…
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Quality as an Organization Strategy with Dave Williams
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33:18David M. Williams, PhD is an internationally respected scholar-practitioner of the Science of Improvement. With 25 years of experience in improvement, he has worked with leaders and teams worldwide to develop people’s abilities to make rigorous, results-driven improvements and adopt quality as an organizational strategy. Dr. Williams coauthored Qua…
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Tiered Huddles at Cleveland Clinic with Melissa Vandergriff & Keith Sulzer
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31:36Melissa Vandergriff, MBA, PMP, is Director of Continuous Improvement for the Cleveland Clinic Enterprise Markets. Melissa has served as a member of the Cleveland Clinic Continuous Improvement team for 15 years and has led numerous successful improvement initiatives across the Cleveland Clinic health system. Prior to her current position, Melissa he…
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Michael Gallagher is an Executive Lean Leader with GE Aerospace. After 14 years in the auto industry Michael has held several roles in 14 years with GE including Lean Six Sigma Leader, Quality Leader, and Advanced Manufacturing Engineering Leader before taking his current position leading the Finance Kaizen Promotion Office at GE Aerospace. Michael…
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E-Commerce Empire: Mastering Brand Growth And Amazon Success With Neil Twa
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43:10Uncover the secrets of E-Commerce Growth in this episode of The Level Up Show. Join Neil Twa, CEO of Voltage Holdings, as he shares his journey from corporate life to building a multi-brand e-commerce empire. Neil dives deep into the strategies behind scaling brands, creating lasting value, and thriving in today’s competitive digital landscape. Pac…
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Enhancing Healthcare Training with TWI Job Instruction (JI), featuring Petal Bartlett & Kaitlyn Wolken
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32:02Petal Bartlett joined the University of Kansas Health System in 2019 as a Pharmacy Master Trainer, where she focused on influencing the implementation of standardized training to ensure high-quality patient care. In 2020, she utilized over 20 years of educational experience and her certification as a Job Instruction course instructor from the TWI I…
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Leadership Team Alignment with Jacques Neatby
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30:48
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30:48Jacques Neatby is a leadership team and corporate strategy expert. He began his career as a labour & litigation lawyer with one of Canada’s elite international law firms. He was recruited into consulting in 1994 and soon after was hired by Canada’s largest independent strategy consultancy (since acquired by KPMG). There he worked with the executive…
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Bijoy E. John, MD, is a board-certified Sleep Specialist, Sleep Expert, Public speaker, Podcast guest and an author. He is currently a private practitioner with over 25 years of clinical and research experience. He is the founder and medical director of Sleep Fix Academy which offers online courses, podcasts, and other resources to improve sleep qu…
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Mastering Facilitation Skills for High-Stakes Meetings with Evan Unger
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29:24Evan Unger has 25 years’ experience driving organizational change initiatives, both as an executive in the pharmaceutical and healthcare industries and as an external consultant. Since 1988 he has consulted with clients in small organizations, school systems and in Fortune 100 companies domestically and across Europe, the Pacific Rim and South Amer…
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Inside The Mind Of A Franchising Visionary
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34:10In this special edition episode of The People at LIME, Nick Lopez, CEO of LIME Painting, takes center stage to offer an exclusive look into his journey as a franchising visionary. Joined by Erica Sicre, Nick shares how he transformed LIME Painting from a local startup into a nationally recognized leader in home improvement through his innovative fr…
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Wendy K. Smith is a Harvard educated, award-winning academic and the Dana J. Johnson Professor of Management and faculty director of the Women’s Leadership Initiative at University of Delaware. She is an expert on organizational paradoxes, exploring how leaders and individuals effectively respond to contradictory, yet interdependent demands. She sp…
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Tom Webb, DBA is the co-founder and managing partner of CareKate, LLC, a firm focused on supporting those who support the health of an aging loved one. Tom's extensive background in healthcare, engineering, and business informs his unique perspective on healthcare consumerism and the future of AI in healthcare. Tom also serves as Adjunct Faculty at…
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From Battlefield To Boardroom: A Franchise Journey
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30:55In this episode of The Level Up Show, host Nick Lopez sits down with Matt Cook, the Director of Franchise Development at HomeTeam Inspection Service, to uncover a compelling story of transformation. From his beginnings in the military to navigating the challenges of civilian life, Matt's journey took an unexpected turn through marriage and a chance…
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Morgan started 4 years ago in BMA Daunia and is the BOS CoE Practice Lead. Morgan has over 30 years' experience in Lean and 20 years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation, improving customer, staff experiences and improved Health and Safety. The legacy capabilities of B…
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The People At Lime: Putting Faith In Values That Build Business Integrity
45:32
45:32
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45:32Business integrity is not just built on high revenue, good customer feedback, or strong business partnerships. More than anything else, it required intentional leadership centered on delivering value and profound faith. Ted Adams, LIME’s Vice President of Marketing, highlights the importance of aligning their company’s internal culture with its ext…
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Even Better Leadership with Jenn Christison
27:48
27:48
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27:48Jenn Christison grew up wanting to change the world as a teacher, social worker, or stand-up comedian. After exploring all three, she discovered her most significant impact could be made by leading organizational transformation. With over 15 years of experience as a performance improvement consultant, senior leader, facilitator, and coach across mu…
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From Industry Insights To Legacy Building: Taking Franchising To The Next Level
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51:52
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51:52Lisa Linkowsky, a third-generation entrepreneur and master matchmaker in franchising, shares her inspiring journey into the world of franchising. Initially, Lisa had no interest in becoming a business owner, preferring a corporate career. However, a chance encounter with a direct mail piece led her to become the first franchisee for Birthday Pack. …
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Compassion & Kata in Healthcare with Peter Lowe
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29:45Peter Lowe is Director of Improvement at The Dudley Group NHS Foundation Trust in England. He founded the Dudley Improvement Practice which is the organisation’s Continuous Improvement system used across The Dudley Group Acute and Community care settings. Peter believes in a person-centred approach to improvement and uses the concepts of compassion…
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Navigating The Competitive Surge: Revolutionizing Franchise Success
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31:33The founder of Emergent Growth Advisors, Alicia Miller, shares how private equity is reshaping the franchise landscape by driving unprecedented success and innovation. With rising competition and heightened expectations, PE-backed franchises are unlocking new levels of profitability and expansion. Listen in on how this investment surge is not only …
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The science of human flourishing with Dr. Andy Cope
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29:07Andy is a keynote speaker, best-selling author and ‘recovering academic’. He specialises in positive psychology and the science of human flourishing. The reward for grinding out his PhD is that Andy gets to call himself a Dr of Happiness. If you put the cheesy title to one side, the good doctor believes there has never been a more important time to…
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Hanah Polotsky, MD, MBOE is a physician executive with twenty years of progressive leadership experience in value-based healthcare, operations, and medical group management. With her proven track record of evaluating company needs and utilizing operational excellence, she facilitates cross-functional redesigns to improve healthcare access, quality,…
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No problem is the biggest problem of all with Mike Hoseus
31:35
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31:35Mike is Executive Director for the Center for Quality People & Organizations (CQPO). Mike Hoseus brings both manufacturing operations and specialization in Human Resource experience to CQPO. CQPO is an organization developed in 1999 as a vision of Toyota Motor Manufacturing to share Lean Quality philosophy and human resource practices with educatio…
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Leading Excellence with Chris Butterworth and Brad Jeavons
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34:50Chris is a multi-award winning author, international speaker, and coach. He is a certified Shingo Institute master-level trainer, a Shingo Institute Faculty Fellow, Examiner and Member. He coaches executive teams and transfers continuous improvement knowledge across all levels of an organisation. Chris is also the author of three Shingo Publication…
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Sarah Hyndman is the author of the book Why Fonts Matter (Gingko Press), a keynote speaker and the founder of Type Tasting (www.typetasting.com). She explores what happens to your brain on words: from sight to senses. As a designer-researcher Sarah has been a typosensory expert since 2013. She has co-published papers with Professor Charles Spence o…
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Dr. Papier is the co-founder and CEO of VisualDx. A thought leader in clinical informatics, Dr. Papier maintains the overall vision for the company with a keen focus on product integration and impacting costs in healthcare through clinical accuracy. His entrepreneurial drive, years of clinical experience, and passion for delivering true healthcare …
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Urs is a former United Nations military peacekeeper and NATO military peacekeeping commander, a highly accomplished ultraendurance champion, a widely published professor, bestselling author, and a seasoned executive coach and keynote speaker with more than three decades of experience helping hundreds of leaders and dozens of executive teams unlock …
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Training the next generation of physicians: should autonomy be the objective? with Dr. James R. Korndorffer
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34:37James R. Korndorffer, Jr. MD MHPE FACS is Associate Professor and Vice Chair of Education in the Department of Surgery at Stanford University. Previously he served as Vice chair of Surgery at Tulane University Health Sciences Center in New Orleans. While at Tulane he also was the Surgery Residency Program Director, the assistant dean for Graduate m…
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Steve Jones is a leadership coach, keynote speaker, consultant, and best-selling author who empowers leaders to build strong, united, and resilient cultures. His positive impact developed as a teacher and head football coach at Kimberly High School in Wisconsin, where he led his team to a record of 129-9 (including 70 consecutive wins) and multiple…
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People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 4
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29:35Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government age…
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