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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
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Commanding Business

Tim Hamilton

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The challenge with growth is that the habits that got you here become the limitations that prevent you from getting there. Growth not only requires us to learn new habits. It requires that we unlearn old ones. I’m Tim Hamilton, CEO of Praxent and host of the Commanding Business podcast. Each week, I interview authors, experts and real world leaders about how they grew their teams, their organizations and ultimately themselves. From leadership to management and marketing to innovation, we’ll ...
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Bill Kirst, an organizational change leader, supports organizations and clients navigating change in order to thrive, to overcome personal obstacles and to reach their full potential. Bill's blended approach has been cultivated over many years by consulting with individuals and offering leadership in military service. In his podcast, Bill talks with a diverse set of guests on the topic of leading change in today's ever-changing world. Brew up a cup of coffee, or tea, and enjoy the listen. *D ...
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The Talking Prisoner YouTube channel is a fascinating dive into the world of Prisoner, also known as Prisoner: Cell Block H, a beloved Australian TV drama series that aired from 1979 to 1986. The series was a trailblazer in its time, portraying life inside a women's minimum-security prison with unflinching honesty and remarkable depth of character. Its legacy persists today, with a dedicated fanbase around the world. Talking Prisoner, hosted by Matt Batten, has become the go-to platform for ...
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What if the future of your dealership didn’t just rely on humans or AI, but the two working together in ways we’ve never seen before? In this episode my co-host Sarah Vantine and I sit down at Uber’s World Headquarters in New York City with Tim Mullins, Chief Market Transformation Officer at Capital One. Together, we explore how technology is rewri…
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Today’s guest knows what it means to lead when the stakes are high. Nate Amidon spent 15 years guiding people and programs across the U.S. Air Force, Microsoft, Boeing, and Alaska Airlines. He’s an Air Force C-17 evaluator pilot with more than 3,200 flight hours—including 800 in combat—and over 1,500 hours as an instructor teaching young pilots how…
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In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City. Mickey has spent more than 35 years in the F&I space, and he brings a perspective that challenges the way many dealers think about customer loyalty. We talk about how authenticity, sincerity, and emp…
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On CNN’s State of the Union, Brianna Keilar and White House Senior Director for Counterterrorism Sebastian Gorka spar over right-wing claims about the prevalence of mass shootings by transgender people. Next, Minnesota Congresswoman Ilhan Omar joins to respond and discuss how her community is dealing with the aftermath of the Minneapolis school sho…
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On CNN's State of the Union, Democratic House Leader Hakeem Jeffries discusses with Dana Bash New York's redistricting plans, the party's loss of voters, and the President reviewing exhibits within the Smithsonian museums. Former Chicago Mayor and U-S Ambassador Rahm Emanuel slams President Trump's new plans to send troops into Chicago and reacts t…
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In this episode, my guest is Christie Wilson from Uber for Business, and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in automotive. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why “courtesy rides” are no longer just about shuttle…
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On CNN’s State of the Union, US Special Envoy Steve Witkoff joins Jake to discuss what he says was “substantial progress” in the Trump-Putin summit in Alaska. Then, Trump’s former vice president Mike Pence joins Jake to react to Trump rolling out the red carpet for Putin. Next, CNN Political Commentators Bakari Sellers, Brad Todd, Kristen Soltis An…
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In this episode, I’m joined by Christopher Walsh, President and Acting CEO at Reynolds and Reynolds — a man who’s spent 38 years inside the walls of one of the automotive industry’s most influential companies. From starting in customer support to now steering the entire ship, Chris has seen every side of the business… and he’s not slowing down. 👉 R…
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On CNN’s State of the Union, Dana Bash travels to Wheeling, West Virginia for an exclusive interview with Sen. Bernie Sanders. They discuss his push to bring his progressive message to red states, the Democratic Party’s struggles with working-class voters, the escalating showdown over redistricting in red and blue states, the situations in Ukraine …
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In this episode, my guest is Marco Zwanenburg, Aftersales Consultant, mentor to technicians, and someone who's spent over 30 years in the service bay trenches—and lived to tell the tale. We sat down live from Uber HQ at Three World Trade Center with Sarah Vantine and a room full of fixed ops pros to talk about a subject that’s hot, a little uncomfo…
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On CNN’s State of the Union, after President Trump abruptly fired the head of the Bureau of Labor Statistics over a weak jobs report, her predecessor William Beach – also appointed by Trump – tells Kasie Hunt Trump’s actions are “groundless” and “damaging.” Then, Kasie presses EPA Administrator Lee Zeldin over his push to gut the government’s abili…
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This episode is a recording made with my buddy Chris Cornejo during our road trip out to Iowa before our big Cedar River paddleboard trip and Iowa adventure film project!!We talk a lot about what we want to get out of this adventure, our expectations, our worries, and the adventures you can find in the midwest!!Heads up, the audio from the car ride…
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In this episode, my guest is Ibrahim Mesbah, Co-Founder and CEO at RevolutionParts. We caught up at Uber’s NYC headquarters to talk about something most dealerships overlook—the real power sitting inside the parts department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ibrahim shares how a casual poker co…
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Republican Senator Markwayne Mullin discusses the Epstein controversy with Jake Tapper and what it will take for the Trump administration to move on from the crisis. White House Budget Director Russ Vought tells Jake Tapper about plans for another recissions package and the tools the administration might use to achieve spending cuts. Democratic Sen…
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What if one change in your service process could boost customer retention by 29%? That’s not a hypothetical. That’s what BG Products uncovered, and in this episode, Rob Leary, Director of Sales at BG, joins us to unpack exactly how. We’re coming to you from Uber’s World Headquarters in New York City. Sarah Vantine and I sit down with Rob for a powe…
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On CNN’s State of the Union, Jake Tapper presses Senator Amy Klobuchar on why Democrats didn't release the Epstein files during the Biden Administration, Congressman Tim Burchett says Trump's call to release grand jury material in the Epstein case is a "good start." US hostage envoy Adam Boehler discusses the Trump administration’s prisoner exchang…
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In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls. We’ve all heard about outbound strategies and BDC hustle—but what about the people calling you ready to do business? That’s the focus here. Scott breaks down what he’s seeing across high-performing stores…
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On CNN’s State of the Union, Dana Bash presses White House Border Czar Tom Homan over Trump’s immigration crackdown amid chaotic ICE raids in California. Next, California Sen. Alex Padilla sits down with Dana to respond. Then, Texas Rep. Tony Gonzales joins Dana amid growing calls for accountability after the deadly floods in his state. Finally, CN…
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In this episode, I sit down with Brett Sutherlin from Sutherlin Automotive Group for a powerful conversation about what’s actually working in today’s dealerships. Brett pulls back the curtain on how his team is flipping the script—turning service drives into high-trust buying opportunities, building custom software to appraise every car that rolls …
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On CNN’s State of the Union, Dana Bash speaks with Texas Rep. Joaquin Castro about the deadly floods ravaging his state. Then, Dana sits down with Treasury Secretary Scott Bessent to discuss President Trump’s sweeping domestic policy legislation. They also discuss what will happen when Trump’s 90-day pause on tariffs ends later this week. Next, Ken…
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In its Greek root, Mentos means “intent, purpose, spirit and passion.” It was with intent, purpose and passion that this special episode came to life. It is a rare occasion when one can get together with their mentor, and their mentor’s mentor for a conversation anchored in three generations of mentorship, leadership and friendship. This is one of …
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In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solving the growing technician crisis. We talk about how tariffs could shake things up, how technician shortage…
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On CNN's State of the Union, Jake Tapper speaks to Republican Senator Katie Britt about the President's domestic policy agenda as it nears its final vote in the Senate. Democratic Senator Mark Warner slams Republicans for supporting this bill while also what he knows about the state of Iran's nuclear program. Finally Republican Rep. Riley Moore, De…
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In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now. We talk about why dealers are suddenly feeling the pressure on inventory, how consumer behavior is shifting, and why used car prices are still hanging stubbornly high. Steve shar…
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On CNN's State of the Union, Kasie Hunt speaks to Israeli President Isaac Herzog about the aftermath of the U.S. strikes against Iranian nuclear sites. Democratic Senator Adam Schiff speaks about the congressional response to President Trump’s order to strike Iran arguing the action was "not constitutional." And Trump's former National Security Adv…
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In this episode, my guest is Thomas Bednarczyk, National Sales Director at Infomedia, the makers of Microcat EPC — a parts catalog used by over 220,000 people worldwide. We talk about something that doesn’t always get the spotlight, but quietly keeps the whole dealership running: the parts department. 👉 Register for the upcoming Fixed Ops Roundtabl…
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On CNN’s State of the Union, Minnesota Senator Amy Klobuchar joins Dana Bash to react to the shocking assassination of a Minnesota state legislator and her husband, as well as the manhunt for the suspect behind the attack. Then, former Vice President Mike Pence joins Dana to discuss the escalating conflict between Israel and Iran. Dana also presses…
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In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we di…
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On CNN’s State of Union, Democratic Rep. Nanette Barragán sits down with Dana Bash to react to President Trump’s stunning decision to deploy thousands of National Guard troops to quell immigration protests in her district and elsewhere in Los Angeles County. Then, Independent Sen. Bernie Sanders joins Dana to react to the breaking news and lay out …
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This week we are chatting with Kari Gibbons about her 27 day journey through the Alaskan wilderness to complete the entire 1,000 mile Iditarod on foot!!Kari's journey is all about endurance, joy, perserverance, art, creativity, community and mentorship. This is a fantastic episode!! Hope you all enjoy it as much as I did!!MORE FROM KARI:Wild Winter…
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In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall…
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On CNN’s State of the Union, Dana Bash sits down for an exclusive interview with the man seen as the architect behind President Trump’s scorched-earth effort to upend the federal government, White House Budget Director Russ Vought. Then, House Democratic Leader Rep. Hakeem Jeffries joins Dana to detail his party’s plan to counter Trump’s agenda, as…
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