Best Upland Software Podcasts (2025)

1
Upland Software's AI and APIs Provide Intelligent Workflow and Digital Faxing to Healthcare 27:26

18d ago27:26

27:26

For most of us, a fax is just a way to get a document from one place to another. But Shawn Freligh, Senior Vice President & General Manager at Upland Software, recognizes that faxes contain important information that automation can inject into health care sites' workflows. In this video, Freligh explains why faxing is still crucial to health care (…

1
MyHeartRisk Wins $10k from MeldRx FHIR Integration Contest 17:28

2d ago17:28

17:28

Healthcare IT Today was happy to interview the contest winner to learn more about their solution. Lim Bing Feng and Calvin Koay, Co-Founders of MyHeartRisk, along with Pawan Jindal, Founder & CEO of Darena Solutions, recently joined me to discuss the contest, their innovative solution, and why MyHeartRisk stood out as the winner. It was also fascin…

1
How Online Booking Cut Call Center Costs and Improved Patient Experience for My Health Onsite 18:24

4d ago18:24

18:24

[SPONSORED] Tired of clunky patient scheduling systems that frustrate users and overload your call center? This video breaks down how one healthcare organization got 80% of patients to book appointments online—with zero provider pushback and major cost savings. You’ll learn how reason-for-visit logic, targeted rollouts, and smart workflow decisions…

1
Inside eHealth 2025: Why Healthcare CIOs Should Pay Attention 21:44

7d ago21:44

21:44

What happens when patients, startups, and policymakers all show up in the same room? You get real conversations that matter to health IT leaders—and a clearer view of where the industry is headed. In this video, Shelagh Maloney, CEO at Digital Health Canada - one of the organizers of eHealth 2025 (Canada's largest digital health conference), previe…

1
Finding the Right Partner and Technology Made all the Difference for Delaware Sleep Disorder Centers 11:43

8d ago11:43

11:43

Is your practice’s front desk still drowning in busywork? Learn how one organization tackled inefficiency head-on with smarter digital check-in, targeted AI, and staff-driven innovation. In this video, you’ll hear how internal champions, not just technology, drive long-term success—and why small changes in the right places make the biggest differen…

1
Seeking a Seamless Patient Experience at The Beryl Institute 10:03

11d ago10:03

10:03

Russell Senger, Vice President of Community Development at The Beryl Institute, describes in this video the multiplicity of services focused on "improving the patient experience" and how they play out at the Institute's conference. Some of the services that Senger includes in his overview are technologies for digital front doors, bedside devices, e…

1
Validating, Standardizing, and Accelerating Healthcare Applications on Mayo Clinic Platform 27:59

14d ago27:59

27:59

The cornucopia of digital apps for healthcare administration, patient care, treatment, and optimization can be overwhelming, and the growth in AI raises questions of how far to trust each app. Mayo Clinic Platform has created a program to help health IT companies leverage Mayo Clinic Platform data, pursue clinical validation, and get their solution…

1
Ambient Voice Accuracy Lies in the Details 23:02

16d ago23:02

23:02

Terry Ciesla, Senior Vice President at ScribeEMR, explains in this video how various AI scribes can be evaluated on the basis on how well they handle complex, obscure, and subtle details.He offers an example of a demo in which ScribeEMR’s ScribeRyte AI product accurately diagnosed a rare disease from East African, Leishmania, and then suggested a p…

1
Ensuring Security in the Increasingly Complicated Healthcare File Transfer 26:00

21d ago26:00

26:00

Secure file transfer is extremely complicated—particularly in health care, with the variety of data, sources, recipients, protocols, and regulations involved—but it has to become easy. In this video, Gregory Hoffer, CEO at Coviant Software, describes today's requirements for data sharing in health care.First of all, a large healthcare institution m…

1
Working to Reduce Readmissions by Aligning Acute and Post-Acute Care in Preparation for CMS TEAM 17:50

22d ago17:50

17:50

Both CMS and value-based healthcare systems are increasingly leveraging data and enhanced communication to transition patients out of acute care more efficiently, support successful post-acute recovery, and reduce readmissions. In this video, Phyllis Wojtusik, RN, Executive Vice President of Value-Based Care at Real Time Medical Systems (Real Time)…

1
The FHIR Business Alliance (FHIRBall) Is Focused on Business Use Cases 16:56

24d ago16:56

16:56

In this interview, two health care interoperability leaders make a strong case for the value of the FHIR Business Alliance. We hear about FHIR as a path toward interoperability from Duncan Weatherston, Chief Executive Officer at Smile Digital Health and FHIR Business Alliance Chairperson, and Mario Hyland, Senior Vice President and Founder of AEGIS…

1
Stoltenberg and CTC Collaborate to Support FQHCs Move to Epic's EHR 17:26

25d ago17:26

17:26

For 30 years, Stoltenberg Consulting has been providing consulting services and help desk support to hospitals and clinics. As explained in this interview with Kaitlyn Nelson, Director of Account Solutions and Development, Stoltenberg covers the gamut of support needs: strategic planning, implementation support, optimization, maintenance, training,…

1
The Hidden Cybersecurity Threat Lurking on Your Physician’s Desk 16:15

28d ago16:15

16:15

Hospitals rely on thousands of PCs to run daily operations, but how many of them are actually protected? In this interview, Brennen Reynolds, VP of Global Sales Engineering & Professional + Managed Services at Absolute Security, breaks down the hidden vulnerabilities lurking in healthcare workstations—and why security software alone isn’t enough. H…

1
Cactus Applies Design Principles to Healthcare 17:39

29d ago17:39

17:39

In this interview, Nat Carruthers, Head of Product at Cactus, discusses the opportunities for better design in the health care space. Change is hard and it's easy "to be a nay-sayer", but Carruthers calls on core change agents at health care organizations to apply patience and dedication to find "quick wins" and build on them incrementally.A sizeab…

1
Today's Opportunities for AI Agents in Healthcare 23:44

1M ago23:44

23:44

In this video, three tech leaders discuss the possibilities currently offered by AI agents in health care. Jason Warrelmann is Vice President of Healthcare Strategy at UiPath, a company in the "agentic AI" space across multiple industries including healthcare. UiPath has partnered with Genzeon to focus on health care technology, represented here by…

1
How Dimensional Insight Helps Hospitals See Data-Driven Results Faster 16:55

1M ago16:55

16:55

In this interview, Nora Lissy, VP of Healthcare Consulting & Implementation, and James Kirtley, Senior Software Engineer at Dimensional Insight, break down why speed matters when it comes to healthcare analytics. With tighter budgets and growing data demands, hospitals can’t afford to wait months for insights. They share how their approach delivers…

1
Transforming Hospital Operations with Innovation and AI 39:21

1M ago39:21

39:21

Discover how technology is reshaping hospital operations according to this panel of experts. Gain insights into workforce transformation strategies and the integration of digital human solutions to enhance efficiency and care delivery. Learn about cutting-edge approaches to optimizing supply chains, while exploring the potential of advanced AI deve…

1
When the Answer Finds You: Scaling Support with Karen Holliday 24:12

1M ago24:12

24:12

Imagine a support agent lost in a maze—too many tools, not enough answers, and frustration simmering on both ends of the line. Now flip the script: the answer appears before the question is even finished. Not magic. Not luck. But the result of a system designed for knowledge to flow, not stagnate. This week, Pete Wright welcomes Karen Holliday, VP …

1
IKS Health Handles the Tasks clinicians Get "Stuck With" 27:10

1M ago27:10

27:10

IKS Health has analyzed the clinician's daily activities to uncover 16 tasks that clinicians get "stuck with" and that detract from their core task of patient care. In this interview, Sachin K. Gupta, Founder and Chief Executive Officer, explained that IKS Health has found solutions that relieve clinicians of all these burdens and have combined the…

1
Automated Information Extraction at Concord Technologies 11:34

1M ago11:34

11:34

AI drives the automated intelligent document processing provided by the new Concord Connect platform from Concord Technologies, which debuted at ViVE and HIMSS this year.As summed up in this interview with Concord CTO Chris Larkin, Concord Connect uses Straight-Through Processing for HealthCare to classify and extract key information from each docu…

1
Why Understanding AI Risk Levels Matters to Altera Digital Health 16:03

1M ago16:03

16:03

Not all AI in healthcare carries the same risk. Some applications can be deployed quickly with minimal oversight, while others—like clinical decision support—demand rigorous validation. In this interview, Ben Scharfe, EVP of AI Initiatives at Altera Digital Health, breaks down the difference between low-risk and high-risk AI and why this distinctio…

1
CTG Shares Cybersecurity Insights to Strengthening the Healthcare Ecosystem 16:04

1M ago16:04

16:04

According to Tom Niehaus, Executive Vice President at CTG, securing your own organization is not enough to prevent attacks. "You might do the best job in the world," but if your suppliers or business associates aren't secure, "your organization remains vulnerable." In this video, Niehaus and Chad Alessi, Managing Director of Cybersecurity at CTG, d…

1
Unleash Your Data Archives to Empower Your AI Efforts 12:24

1M ago12:24

12:24

MediQuant, according CEO Jim Jacobs, is an "active archive" service, in business since 1999. With the growing importance of AI, MediQuant is supporting customers now on the best and safest ways to use their legacy and archived data for those applications.Jacobs points out AI's huge hunger for data and says that customers "miss a lot of the picture"…

1
Canon’s Vision for Patient-Centered Imaging: Less Stress, More Efficiency 17:07

2M ago17:07

17:07

AI is everywhere in radiology—but is it actually making imaging better for clinicians and patients? In this interview, Dr. Ravi Bikram Shrestha, General Manager & Sr. Director of Global Healthcare IT at Canon Medical Systems, shares how AI is being embedded directly into imaging workflows to reduce manual effort, speed up diagnoses, and improve the…

1
CliniComp: A New Era EHR for Forward Looking Organizations 10:23

2M ago10:23

10:23

In this video, Sandra Johnson, Senior Vice President of Client Services at CliniComp, positions the company's System as a Service (SYaaS) model as a new type of relationship between healthcare organizations and their EHR vendor "making sure you have all the tools, all the services, all device integration, all innovation…provided at no additional co…

1
Strategy, Not Hype: Building a Zero Trust Hospital 13:06

2M ago13:06

13:06

One of the most effective—and forward-thinking—frameworks healthcare organizations can embrace to bolster cybersecurity is called Zero Trust. But what does Zero Trust really mean in a healthcare context, and how can it be applied without getting lost in the noise of industry buzzwords? Tamer Baker, Healthcare CTO, and Steven Hajny, Healthcare Techn…

1
The Culture of Knowing: Why Knowledge Management Isn’t Always About Answers with Lana Kosnik 42:22

2M ago42:22

42:22

Let’s start with a simple question: What happens to knowledge after it solves a problem? In most organizations, the answer is… nothing. It dissolves into a Slack thread, hides in an inbox, or retreats into the quiet privacy of someone’s memory. But what if knowledge could do more than disappear? What if it could evolve? This week on Connected Knowl…

1
Imaging Volumes Are Exploding. AI May Be the Only Way to Keep Up 14:42

2M ago14:42

14:42

Radiology has always been ahead of the curve when it comes to adopting new technology—but what’s driving its rapid embrace of AI today? In this interview, Vijay Ramanathan, Co-Founder and CEO of RamSoft, breaks down why radiologists demand AI that works seamlessly in their workflow, how smarter imaging systems are improving efficiency, and what IT …

1
Not More Meds, But the Right Meds at Clarest Health 13:24

2M ago13:24

13:24

Many people are dealing with a medication mess. They get prescriptions from different specialties (neurology, cardiology, etc.), who are busy and can't always check for contraindications or adverse effects. The patient then picks up drugs at different pharmacies and uses different payment methods, so that neither pharmacies nor payers know the pati…

1
Cutting Through the AI Hype: How Greenway Health Is Making AI Work for Clinics 14:50

2M ago14:50

14:50

AI is making its way into EHRs, but how do we make sure it actually helps clinicians rather than adding more frustration? In this interview, David Cohen, Chief Product & Technology Officer at Greenway Health, shares how the company is taking a practical approach to AI—focusing on reducing administrative burden, streamlining workflows, and improving…

1
The Role of AI in Medication Management 15:39

2M ago15:39

15:39

Medication management is taking a big role in health care today and at HIMSS for several reasons. More medications are coming on the market, providing impressively successful treatments for many conditions. More people of all ages are taking more medications. And specialty medications, which are very expensive, are also burgeoning.In this video, we…

1
Current Trends in Impersonation Attacks and What to Do 25:11

2M ago25:11

25:11

In this interview, we discuss the current state of cybersecurity in health care with a specific focus on impersonation attacks, featuring Ryan Witt, Vice President, Industry Solutions at Proofpoint and Erik Decker, Vice President & Chief Information Security Officer at Intermountain Health.Witt shares many of the learnings from Proofpoint's healthc…

1
Rackspace Healthcare Guides Customers Through Both Optimization and Innovation in the Cloud 18:38

2M ago18:38

18:38

Rackspace Technology is one of most deeply rooted companies in the cloud space, having started many years before Amazon.com entered the market with S3, at a time when we spoke of "hosted services" rather than the "cloud." In this video, PV SubbaRao, Senior Vice President of Healthcare and Life Sciences at Rackspace, offers guidance to healthcoare f…

1
Smart Rooms Improving the Delivery of Care 23:34

2M ago23:34

23:34

Northwell Health, a health care system based on the region in and around New York City, has implemented Smart TV and digital whiteboard solutions from eVideon called Vibe Health to create "smart rooms." According to Juan A. Contreras, CPXP, Director, Patient Experience at North Shore University Hospital/Northwell Health, smart means not just captur…

1
CommonWell is Forging Ahead with Data Exchange and Patient Access 18:34

2M ago18:34

18:34

The creation of the not-for-profit CommonWell Health Alliance in 2013 was a turning point for data use and interoperability in the U.S. health care market. Many of the largest EHR vendors, clinicians, and others came together to cooperate on carrying out the mission of the HITECH act and the foundations for value-based care.This video interviews Pa…

1
The Knowledge Imperative: How AI is Reshaping the Way We Work with Stephen Harley and Adam Obrentz 52:02

2M ago52:02

52:02

Imagine a world where knowledge isn’t just stored—it’s alive. It moves. It adapts. It finds you at precisely the moment you need it, seamlessly integrated into the tools you already use, whispering the right answer before you even realize you’re searching for it. This isn’t a distant dream. It’s happening now. In this episode of Connected Knowledge…

1
AI Hype vs. Reality: PointClickCare’s Approach to Creating Trustworthy Tech 11:12

2M ago11:12

11:12

PointClickCare isn’t just talking about AI—it’s proving its value. In this interview, Dean Slawson, VP of Advanced Technology, breaks down how the company is taking a responsible approach to AI, ensuring that it delivers real clinical benefits without adding unnecessary risk. He discusses their recent peer-reviewed study in JAMDA, why transparency …

1
The Hospital Room of the Future: Better Care with Fewer Staff 18:40

2M ago18:40

18:40

Virtual care at the bedside is more than just a convenience—it’s becoming a critical tool for hospitals facing staffing shortages and rising patient demands. In this interview, Mike Brandofino, President & COO at Caregility, and Susan Krisiniak, Chief Nursing Officer, break down how virtual nursing and AI-powered monitoring are improving patient ca…

1
ELLKAY as an Enterprise Data Management Partner 13:18

2M ago13:18

13:18

In this far-ranging interview, Ajay Kapare discusses the goals and collaborative methods of ELLKAY from his perspective as its new President & CEO. Kapare is one of the most connected people in healthcare IT and so we were excited to learn about what's next for ELLKAY and their partners with him as the new CEO.ELLKAY provides interoperability solut…

1
The Community Information Exchange: Accelerating Use of Social Determinants of Health 17:39

2M ago17:39

17:39

Steve Heard, Chief Innovation Officer at J2 Interactive, presents a strategy in this interview for dealing with new forms of data known as Social Determinants of Health (SDoH) and how traditional HIEs can evolve to help organizations exploit this data.Heard points out that SDoH has the strongest impacts on people who are poor, isolated, or otherwis…

1
The Health and Cost Impacts of Transporting Patients to Their Appointments 15:34

2M ago15:34

15:34

The health care system wastes an estimated $150 billion each year because patients can't get transportation to their preventative care appointments. This is the problem addressed by Kinetik, a company that manages non-emergency transportation (NEMT) for health care.In this interview, we hear about the far-reaching consequences of poor transportatio…

1
Better ERP and Cost Savings With ROI Healthcare Solutions 16:10

2M ago16:10

16:10

Diana Van Blaricom, SVP, ERP Strategy at ROI Healthcare Solutions, says that the surge of EHR adoption in the wake of the 2009 HITECH Act has played itself out, and many organizations are turning to ERP systems to improve operations. But as explained in this video by Van Blaricom and Jeff Tennant, Executive Vice President of AI/HIS Strategy and Ser…

1
Stop Nagging Patients—This Works Better 11:07

3M ago11:07

11:07

What if the key to better patient outcomes isn’t more reminders but smarter ones? In this interview, Chandra Osborn, Chief Behavioral Officer at Adhere Health, explains how behavioral science can help patients stick to their care plans—without feeling pressured or overwhelmed. She breaks down why traditional engagement strategies fall short and how…

1
AI Scribe, Human Scribes and Reviewers Provide Full Scribing Solution at IKS Health 19:49

3M ago19:49

19:49

This video explains how IKS Health is expanding its ambient scribe solutions with a combination of generative AI and human review. Andrew Dickmeyer, VP of Product, says that some customers still prefer human scribes. When they choose a generative AI scribe, IKS Health gives them a choice of three options. Scribble Now produces a fully automated not…

1
Patient Access and DEI are Not the Same. Why Access Deserves Continued Attention. 22:54

3M ago22:54

22:54

What does patient access really mean, and how can we make it better? Adam Mariano, General Manager of Healthcare at LexisNexis Risk Solutions, tackles this question head-on. In this interview, he discusses why patient access is more than just a DEI issue and shares what healthcare organizations can do to remove barriers to care. Plus, he gives a sn…

1
AI in Rhapsody EMPI Improves Patient Matching 13:12

3M ago13:12

13:12

Drew Ivan, Chief Strategy Officer and Chief Architect at Rhapsody, a global leader in digital health enablement, describes in this interview their recent addition of machine learning to their Enterprise Master Patient Index (EMPI) tool.Patient matching is hard work and there are risks both to making an incorrect match and to maintaining separate re…

1
Infinx Envisions a Life Cycle Around AI to Improve RCM 16:10

3M ago16:10

16:10

Infinx applies AI to revenue cycle management in health care to provide organizations a superior result. Navaneeth Nair, its Chief Product Officer, views AI refinement as a life cycle in which humans constantly monitor and evaluate its results, giving AI feedback so that it keeps up with the evolution of RCM.Essentially, at Infinx, AI takes on the …

1
Clearsense Revitalizes Data From EHRs, Archives, Back Office 21:53

3M ago21:53

21:53

Clearsense creates and manages data lakes for health care sites, retrieving data from multiple sources and supporting multiple applications from different vendors. In this video, CEO and Board Member Jason Z. Rose and CTO Jonathan Cook describe the rebranding of Clearsense as a data enablement platform, and the context in which their ReviveCS and R…

1
Why the FDA’s Involvement in AI is a Good Thing 10:56

3M ago10:56

10:56

In this interview, Dr. Samir Shah, Chief Medical Officer at Qure.ai, shares why achieving FDA approval is crucial for their AI solutions and for fostering trust in the technology. Dr. Shah discusses how their FDA-cleared tools are assisting clinicians with diagnosing lung cancer, detecting fractures, and identifying critical abnormalities in medica…

1
Cleveland Clinic’s AI Scribe Bake-Off: How Ambience Healthcare Came Out on Top 23:55

3M ago23:55

23:55

AI scribes are everywhere, but not all of them actually make life easier for clinicians andadministrators.Healthcare IT Today sat down with Nikhil Buduma, Co-Founder and Chief Scientist at AmbienceHealthcare to find out what differentiates on AI scribe solution from anotherand why considering non-clinical users of generated notes is critical. Budum…

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