Player FM - Internet Radio Done Right
65 subscribers
Checked 3d ago
Added eight years ago
Content provided by Gary & Matt and 1620 The Zone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gary & Matt and 1620 The Zone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
Podcasts Worth a Listen
SPONSORED
B
Business Transformation Pitch with The CX Goalkeeper


1 #251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41
29:41
Play Later
Play Later
Lists
Like
Liked29:41
Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…
Gary & Matt
Mark all (un)played …
Manage series 1531246
Content provided by Gary & Matt and 1620 The Zone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gary & Matt and 1620 The Zone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Gary Sharp and Matt McMaster host the show weekday mornings from 6-10 a.m. on 1620 The Zone.
…
continue reading
920 episodes
Mark all (un)played …
Manage series 1531246
Content provided by Gary & Matt and 1620 The Zone. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gary & Matt and 1620 The Zone or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Gary Sharp and Matt McMaster host the show weekday mornings from 6-10 a.m. on 1620 The Zone.
…
continue reading
920 episodes
All episodes
×G
Gary & Matt

Have a great weekend everyone!
G
Gary & Matt

Vrz and the guys talk about some specifics they want to see from the football team this season.
G
Gary & Matt

Mike joins the show and has some thoughts about the defense being under the microscope as they find their identity in the first few weeks.
Gary and Matt discuss the dynamics of preparing Memorial Stadium for future crowds.
Featuring a special Chicago Bears song hand-picked by Matt.
Texas Tech made an interesting post.
Wait, is it actually a baboon?
Gary and Matt discuss the ongoing saga of Memorial Stadium renovations.
G
Gary & Matt

Why do all the chains not want to expand to Omaha?
G
Gary & Matt

These new cameras are great!
Gary and Matt have switched chairs! It's Freaky Friday!
G
Gary & Matt

1 Brian Edwards, VegasInsider.com - Segment 11 11:47
11:47
Play Later
Play Later
Lists
Like
Liked11:47
Brian has all the numbers you need to know leading into Week 1 NFL Preseason and Week 0 CFB.
G
Gary & Matt

Sipple answers questions on the Husker defense, Coach Rhule's relationship with the players, and preparing for Cincinnati.
Troy Dannen will be speaking to the media tomorrow. We wonder if future projects will happen despite the financial constraints.
G
Gary & Matt

Nebrasketball Mike share his predictions for the upcoming Husker football season.
Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.