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1 #251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41
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LikedGreg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…
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1 Ask Your HR: Probation Periods - How do they actually work? 12:13
12:13 Play Later Play Later Lists Like Liked12:13
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with HR Expert, Brenda Gobi See omnystudio.com/listener for privacy information.
1 AI Unpacked: In the global AI race, where does Africa stand? 8:24
8:24 Play Later Play Later Lists Like Liked8:24
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Prejilin Naidoo, Partner at Oliver Wyman & Expert in Digital Transformation and AI Policy See omnystudio.com/listener for privacy information.
Tehillah Niselow speaks to Simon Schaefer, Economist at Deloitte Africa See omnystudio.com/listener for privacy information.
1 Eskom Debt Relief Bill approved by Parliament 10:38
10:38 Play Later Play Later Lists Like Liked10:38
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Cosatu Parliamentary Coordinator, Matthew Parks See omnystudio.com/listener for privacy information.
1 BankservAfrica Take-Home Pay Index - June 2025 7:48
7:48 Play Later Play Later Lists Like Liked7:48
Play Later Play Later Lists Like LikedTehillah Niselow speaks to Elize Kruger, Independent Economist at BankservAfrica See omnystudio.com/listener for privacy information.
Tehillah Niselow is in conversation with Themba Mgimeti, Founder & CEO at CarShareNova See omnystudio.com/listener for privacy information.
1 SA and China agree to collaborate on AI and innovation 10:21
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Play Later Play Later Lists Like LikedTehillah Niselow speaks to Faizel Patel, Tech Journalist at The Citizen See omnystudio.com/listener for privacy information.
1 Climate Index: Leveraging Transition Finance for a Just Climate Future in the build up to COP30 10:52
10:52 Play Later Play Later Lists Like Liked10:52
Play Later Play Later Lists Like LikedTehillah Niselow speaks to Kenneth Milanzi, ESG Commercialisation Lead at Absa Corporate & Investment Banking See omnystudio.com/listener for privacy information.
1 Eskom proceeds with Court challenge over five trading licences 11:49
11:49 Play Later Play Later Lists Like Liked11:49
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Independent Energy Journalist, Antoinette Slabbert See omnystudio.com/listener for privacy information.
1 Bain &Co. shuts down SA consultancy three years after government ban. 11:14
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Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Open Secrets Investigator, Zen Mathe See omnystudio.com/listener for privacy information.
1 IMF keeps SA’s growth outlook unchanged amid looming U.S tariff deadline 6:29
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Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Frank Blackmore, Economist at KPMG See omnystudio.com/listener for privacy information.
1 Fix My Biz: My business plan is failing - was I too ambitious, or just not realistic enough? 12:59
12:59 Play Later Play Later Lists Like Liked12:59
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Business Leadership Coach, Brian Mhlanga See omnystudio.com/listener for privacy information.
1 Africa Segment: Navigating structural shifts in Africa's agricultural value chains 11:41
11:41 Play Later Play Later Lists Like Liked11:41
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Louis van Ravesteyn, Head of Agribusiness: Business & Commercial Banking at Standard Bank Group See omnystudio.com/listener for privacy information.
Tehillah Niselow speaks to Cleo Mavimbela, Investment Analyst at Nehawu Investment Company See omnystudio.com/listener for privacy information.
Tehillah Niselow speaks to Garth Rossiter, Chief Risk Officer at Lula See omnystudio.com/listener for privacy information.
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Tehillah Niselow is in conversation with Helgard Cronje, Deputy General Secretary at Solidarity See omnystudio.com/listener for privacy information.
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Tehillah Niselow is on conversation with Access Bank CEO, Sandile Shabalala See omnystudio.com/listener for privacy information.
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1 Ask Your HR: Love in the C-Suite - Navigating workplace romance between a senior employee and a subordinate - and the unequal power dynamics 8:57
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Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Labour Relations Expert, Jahni de Villiers See omnystudio.com/listener for privacy information.
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1 AI Unpacked: AI’s role in improving operations in the manufacturing industry - PwC report 13:51
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Play Later Play Later Lists Like LikedTehillah Niselow speaks to Pieter Theron, Partner at PwC South Africa See omnystudio.com/listener for privacy information.
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1 Visa launches its first Data Centre in Africa 12:22
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Play Later Play Later Lists Like LikedTehillah Niselow is in conversations with Nono Malefane Senior Director for Government Affairs at Visa Sub-Saharan Africa See omnystudio.com/listener for privacy information.
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1 Power Boardroom: Should the private sector be fixing public infrastructure / providing public services? 50:41
50:41 Play Later Play Later Lists Like Liked50:41
Play Later Play Later Lists Like LikedTehillah Niselow and Ndumiso Mngomezulu are in conversation with Khulekani Mathe, CEO at Business Unity South Africa (BUSA), Development Economist, Matthew Townsend, as well as Discovery Insure CEO, Rob Attwell See omnystudio.com/listener for privacy information.
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Tehillah Niselow speaks to Mark Randall, Director: Information Services at Johannesburg Stock Exchange (JSE) See omnystudio.com/listener for privacy information.
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Tehillah Niselow speaks to Patrick Kelly, Chief Director for Price Statistics at Stats SA See omnystudio.com/listener for privacy information.
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Tehillah Niselow is in conversation with Basil Holiamesnos, Entrepreneur and Owner of Kolonaki, Modena & The Blockman Restaurants See omnystudio.com/listener for privacy information.
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1 Mantengu Mining completes Blue Ridge Mine acquisition 10:06
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Play Later Play Later Lists Like LikedTehillah Niselow speaks to Magen Naidoo, CFO at Mantengu Mining See omnystudio.com/listener for privacy information.
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1 Sapoa takes Cape Town tariffs fight to court 12:13
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Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Freelance Energy Journalist, Antoinette Slabbert See omnystudio.com/listener for privacy information.
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1 Sanral signs R7bn loan with New Development Bank to fund Toll Portfolio Projects 11:52
11:52 Play Later Play Later Lists Like Liked11:52
Play Later Play Later Lists Like LikedTehillah Niselow speaks to Reginald Demana, CEO at South African National Roads Agency Limited (SANRAL) See omnystudio.com/listener for privacy information.
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1 Civil society coalition protests at Nedlac over labour law amendments 12:14
12:14 Play Later Play Later Lists Like Liked12:14
Play Later Play Later Lists Like LikedTehillah Niselow speaks to Labour Lawyer, Kgomotso Mufamadi See omnystudio.com/listener for privacy information.
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1 Fix My Biz: Hiring without an HR department - A practical guide for small businesses 13:52
13:52 Play Later Play Later Lists Like Liked13:52
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Justin Oliver, SME Sales Manager at PNet See omnystudio.com/listener for privacy information.
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1 Africa Segment: G20 Finance Track Communiqué 12:07
12:07 Play Later Play Later Lists Like Liked12:07
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Political Economist, Dr Dale McKinley See omnystudio.com/listener for privacy information.
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1 Retail sushi expands across supermarkets as seafood market exhibits strong performance 8:11
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Play Later Play Later Lists Like LikedTehillah Niselow speaks to Andrew Fulton, Director at Eighty20 See omnystudio.com/listener for privacy information.
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1 Eskom ordered to pay more than R1bn to French reactor supplier Framatome 9:41
9:41 Play Later Play Later Lists Like Liked9:41
Play Later Play Later Lists Like LikedTehillah Niselow speaks to Energy Analyst, Chris Yelland See omnystudio.com/listener for privacy information.
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1 FlySafair cancels flights amid pilot’s wage strike 10:04
10:04 Play Later Play Later Lists Like Liked10:04
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Aviation Analyst, Phuthego Mojapele See omnystudio.com/listener for privacy information.
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1 Manufacturing Indaba Conference: African Continental Free Trade Area (AfCFTA) on manufacturing in Africa 10:16
10:16 Play Later Play Later Lists Like Liked10:16
Play Later Play Later Lists Like LikedTehillah Niselow was in conversation with Frances Phillips, Principal at Kearney - Management Consulting to help us understand the numbers. See omnystudio.com/listener for privacy information.
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1 PIC to increase investments in rural and township enterprises 14:52
14:52 Play Later Play Later Lists Like Liked14:52
Play Later Play Later Lists Like LikedTehillah Niselow was in conversation with Lucky Pane, the Executive Head: Research and Project Development at the PIC about how the PIC will ensure that businesses in rural and township areas get more than just money, such as help with business skills, networks, and market access, to actually grow and succeed. See omnystudio.com/listener for privacy information.…
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1 Economic transactions uptick in June offers an encouraging sign for Q2 7:27
7:27 Play Later Play Later Lists Like Liked7:27
Play Later Play Later Lists Like LikedTehillah Niselow was in conversation with Elize Kruger Independent Economist about the latest numbers. See omnystudio.com/listener for privacy information.
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1 SME Grind: Organic Snacks Delivered to Your Door 26:52
26:52 Play Later Play Later Lists Like Liked26:52
Play Later Play Later Lists Like LikedOn SME Grind we look at Miante Manufacturing which has been processing healthy snacks, dried fruits, nuts and peanuts since its establishment in 2016. Tehillah Niselow was in conversation with Wendy Mpendulo, Founder of Miante Manufacturing. See omnystudio.com/listener for privacy information.
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1 Climate Index: Six Reasons Why Urban Adaptation Finance Is Falling Short in the Global South 26:52
26:52 Play Later Play Later Lists Like Liked26:52
Play Later Play Later Lists Like LikedA recent report by the Cities Climate Finance Leadership Alliance highlights that urban adaptation finance in low- and middle-income countries is critically underfunded, receiving only $6 billion (R102 billion) annually compared to the $147 billion (R2.6 trillion) needed by 2030. Tehillah Niselow was in conversation with Hamza Abdullah Analyst at CPI, where he supports the Cities Climate Finance Leadership Alliance (CCFLA) & Alastair Mayes Program Associate at CPI for the Cities Climate Finance Leadership Alliance (CCFLA). See omnystudio.com/listener for privacy information.…
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1 SAMRRA appoints Palesa Mkhize as first full-time CEO, signalling growth in South Africa’s multifamily rental housing sector 26:52
26:52 Play Later Play Later Lists Like Liked26:52
Play Later Play Later Lists Like LikedTehillah Niselow was in conversation with Palesa Mkhize, CEO of SAMRRA (South African Multifamily Residential Rental Association) about what the future looks like. See omnystudio.com/listener for privacy information.
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1 SAHPRA signs policy prioritising registration of locally made products 9:50
9:50 Play Later Play Later Lists Like Liked9:50
Play Later Play Later Lists Like LikedTehillah Niselow was in conversation with Dr Boitumelo Semete-Makokotlela the Chief Executive Officer (CEO) of the South African Health Products Regulatory Authority (SAHPRA). See omnystudio.com/listener for privacy information.
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1 Blade Nzimande tables 2025/26 Science & Innovation Budget Vote 14:27
14:27 Play Later Play Later Lists Like Liked14:27
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Sir Stuart Ntlathi, BRICS Ambassador for South Africa See omnystudio.com/listener for privacy information.
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1 Godongwana cautions against rushing new inflation target 11:46
11:46 Play Later Play Later Lists Like Liked11:46
Play Later Play Later Lists Like LikedTehillah Niselow speaks to Duma Gqubule, Independent Economist & Advisor on Economic Development and Transformation See omnystudio.com/listener for privacy information.
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Tehillah Niselow is in conversation with Sibahle Khumalo, Founder at The Sweet Slice Luxe Bakery See omnystudio.com/listener for privacy information.
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1 Alleviating Poverty - The Provision of free basic services report 11:35
11:35 Play Later Play Later Lists Like Liked11:35
Play Later Play Later Lists Like LikedTehillah Niselow speaks to Moses Mnyaka, Chief Director: Government Financial Statistics at Stats SA See omnystudio.com/listener for privacy information.
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1 Climate Index: Green Climate Fund announces plans to disburse $1.2bn 9:46
9:46 Play Later Play Later Lists Like Liked9:46
Play Later Play Later Lists Like LikedTehillah Niselow is in conversation with Ruse Moleshe, Development Finance Specialist & Managing Director at Rubik See omnystudio.com/listener for privacy information.
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A daily dose of irreverent, offbeat, and informative takes on business & tech news. Hosted by Jon Weigell, Juliet Bennett Rylah, Mark Dent, Ben Berkley, Sara Friedman, Matthew Brown, and Rob Litterst from The Hustle.
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The economy and the markets are "under surveillance" as we cover the latest in finance, economics and investment. Listen to Jonathan Ferro, Lisa Abramowicz and Annmarie Hordern for the top interviews from Bloomberg Surveillance Television. And join Tom Keene and Paul Sweeney for the best conversations from Bloomberg Surveillance Radio. Watch Surveillance TV LIVE each mornings: http://bit.ly/3P7nstQ. Watch Surveillance Radio LIVE weekday mornings: http://bit.ly/3vTiACF.
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Bloomberg Daybreak delivers today's top stories, with context, in just 15 minutes. Get informed from Bloomberg's 3,000 journalists and analysts.
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The latest Business and finance news from around the world on the BBC.
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The Jacaranda FM News team is based in Gauteng – but covers local and international news of the day, providing the latest developments online and on-air. News bulletins run from 5am to 7pm weekdays, and from 7am to 6pm on weekends and public holidays. Tune into Jacaranda FM, or log on to www.jacarandafm.com, for the news you need to know.. now.
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continue reading
The show that helps you maximize your wealth by turning complex financial situations into actionable advice. On Your Money. Your Mission., we answer the questions you’ve been asking about -- financial planning, investing, retirement and everything in between. Whether you’re navigating the complexities of the market or looking for the best ways to save or spend your money, tune in to hear from experienced financial advisors with JFG. Walk away from each episode with savvy tips and financial t ...
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Weekly wrap of events of the week peppered with context, commentary and opinion by a superstar panel. Click here to support Newslaundry: http://bit.ly/paytokeepnewsfree Hosted on Acast. See acast.com/privacy for more information.
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