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The State of Foodservice Technology
Manage episode 381322868 series 2946606
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Get ready to hear all the juicy data and trends that came out of Technomic's "State of Foodservice Technology" report. Our guest, Richard Shank is the Sr. Principal & VP of Innovation at Technomic and he shares all the leading insights from the report with us.
We focus on three main pillars defining the future of restaurant tech:
1) the kitchen as the nucleus of the restaurant
2) the role of AI/ML - separating hype from reality
3) the evolution of customer loyalty programs
Moments to listen for:
- Richard emphasizes that all systems, from front-of-house to back-of-house, must align with the kitchen for a smooth customer experience.
- Artificial Intelligence (AI) is not just a buzzword; it's a tool that can revolutionize the restaurant industry
- Restaurants need to innovate in the loyalty space, focusing on personalization and strategic rewards to truly engage customers.
Related Episodes:
- The Big POS Reframe
- Here’s What Innovation Looks Like – Amir Hudda, CEO of Qu
- AI Inside & Outside the Four Walls – Phil Crawford, CKE
Related Assets:
- Why 2023 is the “Year of Efficiency” for Restaurants
- Technomic: Vital Insights for the Foodservice Industry
Connect with Richard on LinkedIn
Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands
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