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Improve your Customer Experience with a solid Brand Promise

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Manage episode 334887721 series 3357834
Content provided by Snapper Studio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Snapper Studio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

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Learn how to nurture your brand's promise and successfully deliver exceptional service to your customers.
In this episode of the Hot Metal Brand Podcast, I'll show you 4 ways to build your brand promise.
Including:

  • Unifying your team with your mission
  • Hiring the right people
  • Including your team in brand strategy decisions
  • Learning how to accept feedback

Successful businesses deliver exceptional service throughout the whole customer journey.
Next week you'll learn how to build that customer journey.
In the meantime, come and learn all about me – snapper.studio/about

  continue reading

Chapters

1. Improve your Customer Experience with a solid Brand Promise (00:00:00)

2. Intro (00:00:34)

3. Deliver exceptional journeys (00:01:21)

4. Building a great brand culture (00:02:41)

5. Four ways to nurture the culture (00:03:25)

6. 1 - Unify the team (00:03:45)

7. 2 - Hire the right people (00:05:20)

8. 3 - Include your team in big decisions (00:06:06)

9. 4 - Accept feedback (00:07:03)

10. Wrap up (00:08:08)

33 episodes

Artwork
iconShare
 
Manage episode 334887721 series 3357834
Content provided by Snapper Studio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Snapper Studio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Send us a text

Learn how to nurture your brand's promise and successfully deliver exceptional service to your customers.
In this episode of the Hot Metal Brand Podcast, I'll show you 4 ways to build your brand promise.
Including:

  • Unifying your team with your mission
  • Hiring the right people
  • Including your team in brand strategy decisions
  • Learning how to accept feedback

Successful businesses deliver exceptional service throughout the whole customer journey.
Next week you'll learn how to build that customer journey.
In the meantime, come and learn all about me – snapper.studio/about

  continue reading

Chapters

1. Improve your Customer Experience with a solid Brand Promise (00:00:00)

2. Intro (00:00:34)

3. Deliver exceptional journeys (00:01:21)

4. Building a great brand culture (00:02:41)

5. Four ways to nurture the culture (00:03:25)

6. 1 - Unify the team (00:03:45)

7. 2 - Hire the right people (00:05:20)

8. 3 - Include your team in big decisions (00:06:06)

9. 4 - Accept feedback (00:07:03)

10. Wrap up (00:08:08)

33 episodes

All episodes

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