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Improve your Customer Experience with a solid Brand Promise
Manage episode 334887721 series 3357834
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Learn how to nurture your brand's promise and successfully deliver exceptional service to your customers.
In this episode of the Hot Metal Brand Podcast, I'll show you 4 ways to build your brand promise.
Including:
- Unifying your team with your mission
- Hiring the right people
- Including your team in brand strategy decisions
- Learning how to accept feedback
Successful businesses deliver exceptional service throughout the whole customer journey.
Next week you'll learn how to build that customer journey.
In the meantime, come and learn all about me – snapper.studio/about
Chapters
1. Improve your Customer Experience with a solid Brand Promise (00:00:00)
2. Intro (00:00:34)
3. Deliver exceptional journeys (00:01:21)
4. Building a great brand culture (00:02:41)
5. Four ways to nurture the culture (00:03:25)
6. 1 - Unify the team (00:03:45)
7. 2 - Hire the right people (00:05:20)
8. 3 - Include your team in big decisions (00:06:06)
9. 4 - Accept feedback (00:07:03)
10. Wrap up (00:08:08)
33 episodes
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