Drive Thru Automation

Wild Ducks

Host Jerry Cuomo kicks off Season 3 with an exciting behind the scenes look at how AI & automation technology are transforming how orders are taken at drive thru restaurants. "I make computers speak" is the calling card of guest Brian Langner. Brian and Jerry discuss the challenges and rewards associated with conversational AI. Brian adds to his calling card, "however, the harder part is getting them to listen."

Brian, who currently leads AI Research and Projects for Watson Orders, highlights his journey from university studies in AI, to Silicon Valley startup ToyTalk, then being acquired by McDonald's, and now at IBM with their acquisition of McD Tech Labs.

Brian and the Watson Orders team are developing and testing Automated Order Taking (AOT) technology in restaurants showing substantial benefits to customers and the restaurant crew experience. Brian further explains how AI and natural language processing will help scale the AOT technology across markets and tackle integrations including additional languages, dialects and menu variations.

Connect with Jerry on LinkedIn here. And Jerry’s Digital Twin (DJ) here.

Also buy the Paperback of Art of Automation here (Royalties are donated to the American Cancer Society).

Buy a signed copy of Paperback Book here.