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Are you meeting your customers needs
Manage episode 343922812 series 3242334
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Are you meeting your customer’s needs? Whether you are in the service, retail or restaurant industries, your customers' needs are whey they come to do business with you especially as we re-engage.
Do you know your customer’s needs and have you asked? If not you would be amazed at the pointers or suggestions your regular customers can provide that could really boost your business and profit.
Topic 1: Products and services
- Are there new products or services you should/could offer
- Are there products that need to be updated ( like we talked about last episode out with the old and in with the new)
- Update your services and products...please!
Topic 2: Purchasing and loyalty options
- Purchasing - In store, online, social media
- Loyalty - should you or should you not
- Digital or traditional
- Digital or traditional
Topic 3: After sales support or follow up
- Thank you emails
- After for referrals or social media comments
- Save contact info for renewable orders
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