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Using AI in Your Daily Customer Success Routine with Alex Turkovic
Manage episode 438056799 series 3555213
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Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
The podcast episode features Alex Turkovic discussing the integration of AI in customer success routines. Key topics include practical applications of AI, tools for customer success professionals, and tips for using AI effectively. The episode aims to provide insights on how AI can save time and enhance customer value, with a focus on real-world examples and best practices.
00:00 - Introduction to the Podcast
04:43 - Alex's Early Stages of Customer Success
09:22 - AI Tools and Techniques
14:03 - Daily Uses of AI in Customer Success Tools
18:45 - Comparisons and Evaluations of AI Tools
23:26 - Deep Dive into Useful AI Tools
32:47 - Strategic Implementations of AI
42:29 - Quickfire Questions
Connect with Anika:
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Website: thecustomersuccesspro.com
Coaching with Anika: CSM RevUP Academy
Connect with Alex:
Alex’s podcast episode about AI
With over 15 years of experience in customer success leadership, professional services, and customer education, Alex is passionate about creating and delivering impactful and engaging customer experiences for products and services. As the Global Director of Digital Customer Success at Flexera, he combines digital and scaled customer success strategies with customer education programs to ensure optimal customer lifecycle engagement and outcomes. Alex is the host of 'The CX Podcast', where he explores different aspects of building and maintaining world-class digital customer success experiences, with guests who are in-field and executing.
Podcast Editor: https://podcastmagician.com/
Chapters
1. Introduction to the Podcast (00:00:00)
2. Alex's Early Stages of Customer Success (00:04:43)
3. AI Tools and Techniques (00:09:22)
4. Daily Uses of AI in Customer Success Tools (00:14:03)
5. Comparisons and Evaluations of AI Tools (00:18:45)
6. Deep Dive into Useful AI Tools (00:23:26)
7. Strategic Implementations of AI (00:32:47)
8. Quickfire Questions (00:42:29)
20 episodes
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