))
Evolution and the Future of Collections Tech
Manage episode 450778826 series 3293041
Content provided by ROStrategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ROStrategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Andy Pritchard, Chief Strategy Officer for Telrock, examines the rapid evolution of collections technology. It covers key shifts from traditional mainframe systems to cloud-native platforms, the impact of AI and digital-first strategies, and the growing importance of compliance in an increasingly regulated industry.
He discusses how technological advancements in cloud and omni-channel communication are reshaping the collections landscape, highlighting the potential for AI to streamline operations and improve customer interactions, underscoring the need for preparedness amid economic uncertainties. Proactive investment is a strategic advantage.
More insights and videos at https://www.ro-ar.com
142 episodes
Share
