Artwork

Content provided by Pioneers of AI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pioneers of AI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

How agentic AI will save customer service, with Bret Taylor

36:06
 
Share
 

Manage episode 451095084 series 3603261
Content provided by Pioneers of AI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pioneers of AI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

To deliver excellent customer service, you need excellent service reps — agents who can meet a customer’s needs and accurately answer their questions, all while representing and elevating the company's brand. Bret Taylor thinks that AI agents are the answer. As the co-founder of Sierra, Taylor is partnering with companies like Weight Watchers, Sonos, and SiriusXM to build AI agents that uniquely represent a brand’s mission and voice. As tech industry innovator and leader for two decades, and current Chairman of the Board of OpenAI, Taylor also talks about the future of AI and jobs, AI safety, and how AI can best benefit humanity.

Pioneers of AI is made possible with support from Inflection AI.

Learn more about Pioneers of AI: http://pioneersof.ai/

Follow Pioneers of AI on all channels: https://linktr.ee/pioneersofai

At the center of AI is people, so we want to hear from you! Share your experiences with AI — or ask us a burning question — by leaving a voicemail at 601-633-2424. Your voice could be featured in a future episode!

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

44 episodes

Artwork
iconShare
 
Manage episode 451095084 series 3603261
Content provided by Pioneers of AI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pioneers of AI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

To deliver excellent customer service, you need excellent service reps — agents who can meet a customer’s needs and accurately answer their questions, all while representing and elevating the company's brand. Bret Taylor thinks that AI agents are the answer. As the co-founder of Sierra, Taylor is partnering with companies like Weight Watchers, Sonos, and SiriusXM to build AI agents that uniquely represent a brand’s mission and voice. As tech industry innovator and leader for two decades, and current Chairman of the Board of OpenAI, Taylor also talks about the future of AI and jobs, AI safety, and how AI can best benefit humanity.

Pioneers of AI is made possible with support from Inflection AI.

Learn more about Pioneers of AI: http://pioneersof.ai/

Follow Pioneers of AI on all channels: https://linktr.ee/pioneersofai

At the center of AI is people, so we want to hear from you! Share your experiences with AI — or ask us a burning question — by leaving a voicemail at 601-633-2424. Your voice could be featured in a future episode!

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

44 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play