Top Mistakes Eroding Trust in Logistics | Ep 39

Logistics & Leadership

In this episode, Brian and Justin delve into one of the most fragile topic of your relationship with your clients — “trust”. They explore the most common pitfalls, such as misleading clients, poor communication, and taking advantage of situations. Justin shares real-world examples of how quickly trust can erode, even from something as simple as a billing error or failing to notify a client of a shipment delay.

They stress the importance of integrity, proactive communication, and taking responsibility for mistakes because trust is built over years and can be lost in seconds. Stay tuned to learn invaluable insights on maintaining long-term client relationships, how to avoid the common traps that could jeopardize your trust with clients.

The Logistics & Leadership Podcast, powered by Veritas Logistics, redefines logistics and personal growth. Hosted by industry veterans and supply chain leaders Brian Hastings and Justin Maines, it shares their journey from humble beginnings to a $50 million company. Discover invaluable lessons in logistics, mental toughness, and embracing the entrepreneurial spirit. The show delves into personal and professional development, routine, and the power of betting on oneself. From inspiring stories to practical insights, this podcast is a must for aspiring entrepreneurs, logistics professionals, and anyone seeking to push limits and achieve success.

Timestamps:

(00:00) - Preview

(00:37) - Trust is fragile

(02:25) - Most common reason for losing trust

(04:08) - Importance of timely communication during breakdown scenarios

(07:07) - Dealing with emergencies while maintaining trust with integrity

(10:55) - Long-Term Consequences of a Bad Reputation

(12:00) - Taking Responsibility and Extreme Ownership

(14:00) - Improper Invoicing

(16:34) - Coming up…

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