Leadership and Onboarding for Retail Success with Mark Wagner

The Footwear Retailer

In this episode, Pete Mohr speaks with Mark Wagner, a sixth-generation retailer and HR Director at Shoe Fly, about how to lead and scale a successful retail business. Learn how Mark integrates legacy with innovation, creates impactful onboarding processes, and aligns his team for sustainable growth.

Key Takeaways:
• How multi-generational leadership shapes business growth.
• Building a scalable onboarding process with digital tools like LearnWorlds.
• Why accountability and structured communication are vital for scaling retail success.

Guest and Host Information:
→ Follow Mark Wagner and Shoe Fly for more insights:
IG: @wagnershoespgh
FB: Wagner Quality Shoes
Website: Shoe Fly Website
→ Follow Pete Mohr for updates: @TheFootwearRetailer
→ Access more episodes and resources: TheFootwearRetailer.com

Action Step:
Evaluate your current onboarding and accountability processes to identify one area to improve. Small changes can have a big impact on your team and business success.

Join the Conversation:
If you found value in this episode, share it with fellow retailers and subscribe for more actionable tips and strategies to grow your footwear business.

P.S. Looking to streamline your onboarding and scale your retail team effectively? Reply to this email, and I’ll share key strategies to make it happen.

PLUS: Whenever you're ready, here are 3 ways I can help you move from the Operator’s seat to the Owner’s seat in your business:

1. Take the Value Builder Assessment to better understand the areas of your business that add the most value to your business - Click Here

2. Uncover your Kolbe. Whether just for you, or for your full team, better understand leadership strengths and ways you can advance your People - Click Here.

3. Listen my other podcast Business Owner Breakthrough podcast as well for quick tools and tips - Click Here