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What do the Best Gyms in the World All Have in Common? w/ Jack Thomas
Manage episode 466735200 series 3302191
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What would happen if a secret buyer showed up to your studio right now and gave it a review?
Today's hero is Jack Thomas, founder of The Fit Guide, the world's only global, independent rating system for premium fitness clubs.
In this episode, he reveals the key principles behind not just great customer service, but world class experience design that'll keep your members coming back year after year.
Most interesting to me is Jack's breadth of experiential data across so many fitness clubs internationally. His advice is not mere "best practice." It's grounded in what he and his reviewers have seen in gyms all over the world.
This episode is brought to you by Gymdesk, the easiest gym management software you'll ever use. Take your operational headaches away with powerful features like member management, payments, marketing automation, and much more. Go to www.gymdesk.com to try it out today.
Where to Find Jack
Website: https://thefitguide.com/
Instagram: https://www.instagram.com/wearethefitguide/
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